Soul Mama Music Venue | Restaurant Anmeldelser 

I feel it is necessary to formally register my deep dissatisfaction with the so called “premium” seating at Soul Mamas, for which we paid a total of £91.26 for two tickets.
The ticket description explicitly promised “very good view seats” and “queue jump,” yet neither of these was provided.

The seating arrangement consists of long, banquet style tables positioned at right angles to the stage an inherently impractical layout for anyone expecting a clear line of sight.

My wife and I were placed at the far end of one of these tables, requiring us to look past four other guests seated on our table & VIP guests in front, simply to see the performance. To describe these seats as “premium” is, quite frankly, misleading.

Prior to purchasing our tickets, we visited the venue specifically to clarify the seating plan. Management informed us that the small tables for two, situated near the front of the stage (though not front row), were classified as premium. This information directly influenced our decision to buy premium tickets.

However, on the night, we were abruptly told that those tables were actually VIP contradicting the guidance previously given and leaving us assigned to significantly inferior seats.

The long tables seating ten offer a notably poor vantage point for anyone positioned toward the furthest end of the table and in no way justify a price of £91.26 under the banner of a “premium experience.” At best, these seats should be considered standard; at worst, they verge on obstructed view seating.

To be absolutely clear, Omar and his band delivered an outstanding performance. The only factor that detracted from the evening was the unacceptable sightline an issue created entirely by the venue, not by the artist. The bar staff, to their credit, were polite and efficient.

Management must be considerably more transparent about what customers are paying for. Marketing these seats as premium is not merely inaccurate, it comes across as intentionally misleading.

Charging £91.26 for such a compromised view is, in my view, wholly indefensible.

Great atmosphere and entertainment.

Service was ridiculously slow although the staff were nice and friendly. We waited for over 20 minutes for a cutlery (at this time it wasn't busy) - We had to ask multiple staff members and ended up pinching one from another table after 10 minutes and by then the food was cold. By the time they eventually came with the cutlery our starters were over.
We didn't complain was we didn't want it to ruin our celebration, but it did really annoy me.

Cocktails was more mocktails - didn't taste like it had any alcohol, it was a nice mocktail.

I would go again and do recommend this place if you want a chilled yet fun vibe - just make sure you warm up your vocal cords because the music is on point!!

Soul Mama is an amazing place to go to. We hired them for our company birthday anniversary, and they truly exceeded our expectations.

At first, we were a little concerned, as some of their event staff had moved on, and we worried there might be a loss of communication. However, the team picked everything up quickly and smoothly, making the whole experience seamless. Even down to the change of dates due to the strikes, as our event was originally scheduled for the 5th of September.

They managed to cater for around 40 to 45 people, providing welcome drinks, prosecco, wine, a DJ, a photo booth, starters, and mains. Everything was organised beautifully and ran without a hitch.

The staff were incredibly friendly, and the food was fantastic. I didn’t get the chance to fully enjoy my lamb neck as I stepped away for a short break and returned to find my plate cleared. The team kindly replaced it with jerk chicken, which was lovely, but from the small taste I had of the lamb neck, I can say it was absolutely divine. I’ll definitely be returning to order it properly next time.

My personal favourite, though, was the Arepa, it was absolutely banging. Highly recommend, and I’ll be ordering that many more times again.

We will definitely consider this place again in the future, whether for company events, friends, or family.