Soul Mama Music Venue | Restaurant Anmeldelser 

Extremely disappointing VIP experience and non-existent customer service
I booked front-row VIP tickets to celebrate my birthday seeing Omar on September 4th at Soul Mama’s Angel venue (relocated from Stratford). What should have been a special evening was completely ruined by poor management, misleading seating, and terrible service.
Misleading Seating & Obstructed View: Upon arrival, staff tried to place us in the second row. When I queried why we weren’t in the front row as booked, I was told tickets were just for "general VIP." After raising this at the desk, we were eventually moved to a front-row table at the side of the stage. However, once the show started, our entire view of the stage was completely blocked by the trumpeter. The only alternative offered was to squeeze onto a shared table—not what you pay VIP prices for.
Abysmal Food Service: After waiting 45 minutes without food, I had to cancel our meal order entirely. An hour after ordering, nothing had arrived. Had I been on my own, I would have walked out.
Broken Management Promises: The venue manager, Nicole, reached out on September 11th acknowledging the issue and promising a full update following an internal investigation by Tuesday, September 22nd. Despite following up on September 30th, I have received complete silence.
It is clear that customer complaints are kicked down the road in the hope that guests give up. Save your money and go somewhere that values its patrons and delivers on basic service.

Visited soul mama islington on friday 11 September with friend to see a tribute to kool an the gang 2nd visit was there the week b4 for a jazz band lovely venue fab staff great atmosphere shout out to nicole who seated us both times great customer service brings a positive upbeat energy to the role an made us very welcome, fab nights om both occasions, thanks🌟🌟🌟🌟🌟💃🎶👊🎶

We went to see Omar at Soul Mama Islington on Friday 4 September and thoroughly enjoyed the night from start to finish.

The Soul Mama team were on point, honorary mention to the guy with the Red adidas top at the front of house, he was so attentive and really elevated our experience.

The food we ordered was delicious, we ordered the small dishes so we could taste a little of everything. The Lovers Rock cocktail went down a little too smoothly 😃

Omar was on point, as always, Charlene’s Mic needed adjusting though. Loved the vibe of the band, they more than delivered, at points it felt like we were in their jamming session.

Tables are packed a little tightly, could have done with losing a couple to give people a little more space but apart from that I would definitely go to this venue again.

Beware of being overcharged by Soul Mama Islington. I attended Soul Mama Islington on 28 July 2026 to celebrate my daughter's graduation. Approximately 22 guests attended. The evening was lovely. At the end of the meal when I went to pay and handed over my card, I could see that the machine was buffering. I was advised that the payment was not accepted due to a fault with the card machine. I had witnessed the buffering and accepted this. Another machine was brought out and I paid. I didn't get a receipt & regrettably didn't pursue it at the time as it was late. The following day on checking my account I realised that the two payment had been taken from my accounts. I have tried to contact Soul Mama to resolve this. No one has returned my calls. I am now taking it further.

I did not attend the Stratford venue as this was too far for me and I dislike Stratford (too big to confusing) but Islington venue is perfect. I have been to the venue twice now to see JB Rose (vegan singing mama) and Avery Sunshine. I visited on my own but was warmly welcomed, and given a great seat. The vibe at the venue is warm, friendly, and relaxed. I felt comfortable. Drinks menu fie but I do wish there were more vegan options. SoulMama will be added to my list of venues I will safely attend on my own and have already recommend for others.

The Manager at Soul Mama ? behaved like a 2nd class lying thug when asked about how a debit card was used at Venue 27/6 for £125.14. This illicit use /coerced use of a debit card belonging to a local vulnerable /man/expartner with Dementia who wandered into venue at weekend only for venue details/menu/etc I noticed unauthorised 2no payments the next day and went immediately to the venue. The Manager adv they are never do bookings on reception and that he was present on day! He insisted it could have been online order! This was a lie. In fact the card was handed to female receptionist at her request. She singlehandedly continued to complete payment without pin or consent, thus facilitating full accessiblitity to card without consent, to an online order she created . I have reported to Bank There was no receipt and no booking number and no info. There could not have been an email address either! He refused a refund and denied the payee Brunch Ska Calypso was actually Soul Mama! Mad convo ! There was no table just the payment! He became more agitated, aggressive and belligerent when challenged on facts of matter. And at one stage I felt further intimidated by other users seemingly supporting the Manager! His mad bravado continued by threats of police attendance and invading my personal space. Which I mentioned!
My sister brought the the victim to Manager to show how he was vulnerable he was!
Bearing in mind Soul Mama carries an Accessibility awareness structure for disabled/carers even including complimentary access! We are both regular users at Ronnie Scott's who have similar Accessibility statement. A 25st man arguing/berating a 72 year old women is not a good look and Angel Central Security et al advised. Had I been a 6ft /black man/women. I doubt he would have behaved so dismissive and aggressively.

What a shame.

Though advertised as fully Air conditioned. Sadly, it was very hot. Avery Sunshine had to ask an audience member for the drinks menu to fan herself. The artist and band did well not to just stop the show imo.

Table for 2 was the smallest i have ever experienced. I kept apologising to the people sat beside and behind us.. as even a wider hand clap or small movement infringed into their space. Food very oily and pricey. Oh, and why not advertise the parking (no wifi) issue. Many of us were wandering around wondering how to escape getting a ticket due to wifi/ payment issues.

I waited a long time to see AS but was hot, cramped and uncomfortable.

Further. When we booked the tickets they were for the Stratford branch which was already far enough. Without any warning /notice some new tickets arrived with an Islington address. We ended up with 2 sets of tickets with 2 addresses and to add insult to injury, both had different dates.

Fix up Soul Mama. This is not good.

(My head hurts) yikes

Last Saturday myself and 20 of my guests booked to see Soul night. Even though the original artist couldn't perform they arranged for another artist to play and he was excellent even though it was short notice.

They also kindly agreed complimentary tickets at a later date, which we thought was nice of them to do that.

All of us throughly enjoyed ourselves and the food and atmosphere was great for us all to catch up and be entertained at the same time.

From the reviews, l was a bit worried about the food. To be honest all 20 of us was happy with our meals.
The waiter was rushed off his feet but he was very attentive to our table and provided everything we needed.

Well done Soul Mama, we will be returning soon.

What should of been a pleasant evening, with a party of 6 very dear friends, out for a birthday celebration.
Turned out to be a very disappointing experience, one I choose not to put myself through again.

The food we ordered was cold, the only hot item on the plate was the plantain. Now one meal out of six you can forgive for being cold, but six meals..come on now.

The way your restaurant was promoted, led me and my friends to think, we would be coming away from there having nothing less than this wonderful experience, which included live entertainment.

I am not sorry to say, I will not be visiting your establishment nor recommending it.

I hope you learn lessons from this review, and actions are taken to guarantee that all members of the public when dining, should experience nothing less than having their food arrive at the table piping hot.
I would also like to say during the booking process, why was it not stated that the deposit paid will be going in full towards the live entertainment. We expected that the deposit would go towards the cost of the meal, which we all had, to our surprise it did not.

Can I suggest that it is made clear on your booking page, before payments have gone through, that all deposits paid are solely for the live entertainment, unless for any other exceptions.

Your venue itself was very pleasant and welcoming. Other areas of our dining experience just fell short of being satisfactory for our party who attended.

Went to the venue for a colleauge's birthday meal. The venue is very nicely laid out and looks clean orderly. Unfortunately the food didn't match the venue. The food had to be sent back due to it being COLD, The quality of the various meals were VERY ORDINARY, in fact it was more like eating a sit-in TAKE AWAY. The drinks were FULL OF ICE making them tast watery. The most disapointing thing about the night was being told that the deposit(£90) was not deducted from the total bill, in fact we were told the deposit was to pay for the band.....OUTRAGEOUS! This is not a venue i will be rushing back to.
P.S. The staff were well manared and patiencet.

I have never been to a music venue like this in the UK. It oozes joy! The food is mind blowing... the staff are cool and the ambience is just like home! Soul mama you have my heart

Extremely lovely, lively, fun evening with kind and helpful staff. Food was excellent and delicious and the whole evening reminded me of my youth in a good way, so thank you and well done!! Awesome artist/singer/musicians the like of which I haven’t heard for decades.

Well I complained directly to them but they could be bothered to reply so here goes:
Firstly, I want to say that Legend was fantastic—a brilliant Bob Marley tribute band, and I would highly recommend seeing them again. However, I regret to inform you that my experience at Soul Mamas fell short of expectations, and I wanted to share these concerns in the hope that you can improve your service and food offering.

Booking and Communication Issues:

I booked the tickets after receiving an advertising mailing from you on the 20th of February for myself and my boyfriend. We paid £25 each, plus a booking fee, which the website indicated included a table reservation. This was great as we were looking forward to dinner, especially as the date was close to our anniversary.

On the 2nd of April, I received an email stating that I needed to pay a £15 deposit per person to secure our table. I didn't want to risk having the date ruined, so I paid. The following day, I called and spoke to Nicole, who assured me that the £30 I paid would be applied as a deposit against our final bill.

However, upon arrival at the venue, we were told that we would be seated at separate seats, which I found unacceptable. After raising the issue, we were eventually given a table for two, but I later noticed that other patrons were paying £15 for the same band and did not need to book tickets. It became clear that the £15 deposit was instead intended to pay the band, which felt misleading.

Service and Food Quality:

Once seated, we waited for an hour and a half before I flagged down a waiter to ask if we could order food and drinks. A rather rude waitress then approached us and told us we needed to change the light in order to be served. No one had informed us about this, so it was unclear to us.

After ordering drinks, it took 20 minutes before we could place our food order. When the food finally arrived, it was missing our sides, which we had clearly ordered. The sides took another 15 minutes to be delivered.

The portion sizes were small, with only five pieces of chicken in my dish. By the time the sides arrived, we had already eaten most of our meal, as we were understandably hungry and couldn't wait any longer.

Additionally, the table next to us was occupied by the Caribbean Elderly Association, a lovely group of pensioners who, unfortunately, could not afford to dine properly and were only having drinks and a packet of crisps they had brought with them. I found it rather disappointing that they were not offered any sort of discount or assistance, especially considering there were 25 of them.

Billing and Final Issues:

When the bill came, the £30 deposit was not deducted as agreed. I raised the issue, and a manager came over to review the receipts. Despite my explanation that Nicole had confirmed the £30 deposit would be applied, the manager questioned me and took down my email receipts. Eventually, they agreed to apply the discount, but it was done in a way that was confusing, with the £30 spread across multiple dishes as smaller discounts. Upon reviewing the bill the next day, I realized that the total was still missing some of the discount, and the £30 was not fully applied as promised.

Previous Experience:

This was actually my second visit to Soul Mamas, and I regret to mention that my first experience was equally disappointing. On that occasion, I had to wait at the door for 20 minutes due to a booking issue, which further detracted from my overall experience.

Conclusion:

I hope you can take this feedback constructively to improve the service and food quality at Soul Mamas. The venue and entertainment have great potential, but the service and communication issues, along with the food and billing errors, left me disappointed. I trust you will consider these points for future improvement.

The website information was a little confusing. Our booking was for 6:30 pm for the concert, but we were initially told the table was only for two hours, while the live singing didn’t start until 8:30 pm. Thankfully this was clarified once we arrived and we were able to keep the table for the whole evening, which was appreciated.

The staff were generally friendly and helpful. I had booked for five people, but the table was really set for four with an extra chair added on the end, so it felt slightly cramped.

The cocktails were nice, although I noticed the second round was served in different, thinner glasses, which felt a little inconsistent.

For food, we ordered jerk chicken and fries. The flavour was okay, but the chicken felt a bit dry and the fries didn’t seem freshly cooked, which was a little disappointing.

The entertainment was the highlight of the night. The performance was fun, well put together, and the atmosphere in the room was great. My mum really enjoyed it, which made the evening worthwhile.

Overall I’d rate the experience around 6.5/10. A fun night out with good live music, but some improvements to the food, table setup, and booking information would make the experience much better. With clearer booking information and a little more attention to the food and table layout, this could easily become a really great venue for live music nights.

I booked and paid a deposit of £60 for a table of 4 two weeks before the date. It was a special occasion; my daughter’s birthday and we travelled 1.5 hours into London especially. Once in London I received a call from the restaurant to advise that they were cancelling my booking as the venue was hired out for an event who had exclusive use. We were therefore stranded, dressed up and out of pocket for the train costs on a busy Saturday afternoon with nowhere to go. How can a restaurant accept booking when they have the venue booked out?! Apparently I was told that there were others that also had to be called. It absolutely ruined what should have been a lovely afternoon as it’s really hard (impossible in fact) to find and book a last minute restaurant in London particularly when you haven’t a clue where to start or go!
Ironically even after their call it was still possible to book a table on line!
Shocking and so disappointing
Needless to say that I would t give them a second chance for fear of them cancelling on the day! Oh and they had my money for two weeks and now I need to wait another week to get a refund!

As this was going to be my first time, I was looking forward to the whole experience. Unfortunately, I have to rate Soul Mama 1 star. I ordered half jerk and chips. By the time it came, the chips were cold and the rest of the plate lukewarm. This was Saturday night. I returned home and suffered severe stomach cramps. For the rest of the weekend, I was throwing up with everything else you get from food poisoning. I will not patronise this establishment again.

This venue is situated in a beautiful place toilets were very clean and inviting. The staff were pleasant.

We had booked our table prior to the arrival 23/11/26. The seating was noticeable crammed having to navigate through awkwardly placed tables where you had to squeeze through each table. We were seated but not told about the light system which they use for ordering. We were sat near the stage which looked organised.

I went to the bathroom came back and was told by my friend about the light systems so they had ordered drinks and food, used the light system ordered two drinks they took at least 30 mins to arrive the rest of the table had their drinks and some of the food only to watch my son wait for at least 30 mins for his rice to accompany his meal, he cancelled the rice in the end, and I have to say his chicken wings were defo overdone because mine came I looked okay…. I ordered 12 chicken wings and trio of doubles. I waited well over 90minutes for these I was thankful that I ordered 12 wings as a share I was absolutely hungry. After several attempts to get the rest of my order they final came to my horror they were cold. The server did apologise and said she would take it off the bill, she bought containers and then we were told if we take food we have pay for the cold food. Really this was getting from bad to worse there is more but really the service was absolutely terrible.

I suggest a good Manager to organise the floor because it was chaotic. The food that I did have tasted good, but servicing cold food and overcooked food tables only getting part of their orders…. Is a kitchen problem. This let Soul Mama down for me.

I will end on a positive The Neo Soul Experience was amazing. That what made my night. That’s what stopped me from walking out and never to return. The performances were well worth the wait. Notice to camera person be aware that people are trying to watch show take your pictures and move out of the way so we can see.

Anticipating my visit to Soul Mama to see Michelle Henderson, I hoped for a great experience but ended up quite let down. Being unable to handle spicy dishes, I found myself without any suitable vegan choices—the squash salad even turned out to be surprisingly spicy and not edible for me. The fact that the menu is entirely spicy was both shocking and disheartening. I sent two emails expressing my concerns, yet received no response or acknowledgement. While the atmosphere at Soul Mama is lively, the absence of non-spicy options and lack of basic customer service left me with a negative impression. Feeling valued as a customer was challenging in this situation.

I was really looking forward to visiting Soul Mama to see Michelle Henderson, but I left incredibly disappointed. As someone who cannot eat spicy food, I found no suitable vegan options — even the squash salad was unexpectedly spicy and inedible. I was told that everything on the menu is spicy, which was really surprising and disappointing.
I emailed my complaint twice afterwards and received no acknowledgement and no reply.
Soul Mama is a vibrant venue, but the lack of non-spicy options — and the lack of basic customer care — has left a very poor impression. It’s hard to feel valued as a customer.

We were a family group of four and booked to eat dinner two and a half hours prior to a show ( only 15 mins walk away).

The food was terrible and the service dangerous with so many errors.

My daughter does not drink alcohol, as she is breastfeeding and this was explained to the waiter. However despite ordering a mocktail she was served a cocktail version with alcohol, so she drank alcohol which was dangerous, and a serious error

When she realised she had drank half as it was sweet so she pointed it out to staff, and they replaced it and she received a lack luster apology.

Food arrived inefficiently served, one or two dishes at a time with gaps and then we were left waiting for cutlery after all the mains were served.

The chicken wings were so small and underwhelming ( we were thankful we had ordered 12).

The king prawn starter was supposed to be three but were actually four overcooked small king prawns not worth the £13.
The lamb main course was served swimming in oil. So much so, my sister had to spoon the oil into a glass. It tasted of so much oil she left most of her food untouched.

The chicken main dish had only three small pieces of chicken in it snd loads of potatoes and carrots, and the curry tasted like it was from a packet or tin, not freshly made or authentic.

When we called the staff member to alert her to this dish issues. She was told the chicken is portioned like that and when a replacement main dish was requested, told that as my daughter had placed the spoon in the dish ( trying to search for any chicken) she would have to pay for it, so they could make her something else but she would need to pay for both dishes!!

The manager was requested and he resolved it by bringing some more chicken.

Five-ten mins after this conversation the waitress returned and asked how it was resolved and said she wasn't sure if I was OK with how she had spoken before. I explained that it landed very badly and suggested she perhaps shouldn't speak like that to any other customer in future.

The two salmon mains were OK, nothing to wrote home about

We asked for the bill in plenty of time, 15 mins in advance of needing to leave. The bill took over 15 mins to arrive, we had to chase it up twice, despite restaurant being half empty.

After that there was further ten minutes of faffing by what seemed like a group of staff at the bar, after we discovered they added to our bill two extra prawn dishes ( £8.50 and £8.50) which we had not ordered or received and had actually charged for the alcoholic cocktail they had served in major error!! ( £12)

The service charge was removed on request.

Bill was £161 without service charge , but food and experience was not worth this.

Needless to say we were late for our show at Sadlers Wells East.

Would never eat here again. Suggest avoid as food and service terrible.

Restaurant visited 29 Nov, and emailed on 4 Dec. Despite promise on acknowledgement email they have failed to contact me and I am still waiting for a response.