Sosucosmetics Anmeldelser 1 361

My parcel never arrived and I have been emailing both Sosu Customer Service and An Post for 2 weeks. I sent 3 queries to Sosu and twice I was fobbed off - (having taken them 48 hours to reply) saying they have raised an query with An Post. And my 3rd email was ignored. At no point did anyone come back to me to update me on the progress of the query with An Post. Ive had to email them again today - email no 4. Its now been 17 days and I am down €50 and i havent received my goods. Ive been a loyal customer of Sosu and Dripping Gold since the start which I pointed out to them and that is the email that was ignored.

Love your product

I started wit 3 drops i was bright orange ive tried one today mixed wit face cream and I still look tangoed 😭😭

Ordered from this company and it got refused at customs so the items were delivered back to the sender - I’ve not had an email about re delivery so I emailed them…3 times about a refund as I no longer want or need the product. I’ve not had a reply to my emails and it’s been a month now.
DO NOT ORDER FROM SOSU!
Doubt I’ll get a refund

Great company, fast delivery

Bad packaging. The lids on the tanning mousse are poorly manufactured & leak. Not a good consistency either. Colour & formulation v different on ad. Waste of money

Great offers, efficiency postage, highly recommend

Product arrived damaged and I've been waiting for more than two weeks for a resolution from customer services. Not the experience I expected from one of my favourite cosmetic brands.

Be careful with this company. They massively overcharged me and when I contacted them they told me they decided to do this because the shipping was a lot more than they originally thought. I told them I’d never have agreed to this price but they never refunded me or cancelled the order. Charging more than was promised and then refusing to refund or cancel, is a violation of consumer law.

Extremely disappointed in this company of late. I would of been a regular customer in the past however I just kind of went off the products. Thought I would give them another try and made a Christmas order for some gifts, only to be sent a damaged box of brushes. Clearly they had been packaged damaged as the outer box was fine. After contacting the company they advised that I could keep the brushes and get a discount as 'good will' for my next order or return the brushes for a refund. I decided on the return as it was too close to Christmas and I had to go buy another gift. I have sent countless emails since this and posted back the boxes however I am still awaiting my refund. £40.70 in total as it cost me almost £13.70 to send back to brushes from the North of Ireland.
I can understand why sosu does not seem to be as popular anymore.
I fully support Irish brands but this has been far from acceptable and reading other reviews, I am not the only one.

Time to up the game!!

Really frustrated with this company - ordered 2 lots of dripping gold mousse on 1st December and has still not arrived. I have contacted multiple times to be told to check with the courier company myself (not my responsibility) over a month has passed now and still no offer of a refund.

Totally frustrated with this company. Accidentally ordered wrong colour of a fake tan for a gift. Used post returns to send whole order back unopened. Provided proof a post had delivered over a week ago. 17 emails later to customer service and still no resolution. Wondering if this company is a scam?

Lovely products, a re-stock of items already used.
Recommend SOSU. No issues with order coming to Scotland.

Ordering was easy and quick and delivery was on time.

Quick delivery time .Great products and excellent price point!😄

Quick, efficient and good value

Great products and great discount prices. Delivery very prompt

All products i bought i was delighted

Because product is so good and the complements I get from people is lovely

Website was easy to navigate, purchases arrived quickly, quality and price of product was very reasonable