Sadly i had a faulty earring. I am a fan of Soru earrings, they are beautiful, starting bit of a collection... Due to busyness of day life i left for a while to contact Soru regarding this. Eve... Vis mer
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Ordering was easy as illustrations and descriptions of the product were very good. The chain I ordered is very pretty.
I was unsure as to whether Soru's charms were compatible for all bracelets. So I messaged via what's app. Deb responded and was unbelievably helpful. She even suggested small charms that wouldn't be t... Vis mer
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I ordered the Treasures Sun earrings (absolutely stunning, though just a bit too warm for my skin tone). When I made my return, I left this feedback—and was genuinely blown away when Zahide reached... Vis mer
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Om Soru Jewellery
Skrevet av virksomheten
Soru Jewellery
Our vision is to create statement jewellery that exudes creativity, happiness and Italian flair, made using high quality materials and sold at attainable prices.
Our jewellery is designed in the UK and is ethically handmade mostly in Italy and Turkey, using solid gold, gold plated solid silver and genuine gemstones.
Drawing inspiration from nature, our collections are closely connected to all things celestial and nautical, including suns, moons, stars and shells. Loved among influencers and celebrities, including the Royals, The princess of Wales is known to have worn Soru Jewellery on many occasions.
Our statement pearl earrings and hoop earrings have gained cult status and are instantly recognisable as Soru and our detachable charm collection is versatile and fun.
Founded by sisters, Francesca Kelly and Marianna Doyle in 2013, Soru Jewellery has become the go to brand for beautifully made statement jewellery using the finest materials at an attainable price.
New Arrivals Best Sellers All Jewellery Follow on InstagramKontaktopplysninger
Solihull, Storbritannia
- customercare@sorujewellery.com
- sorujewellery.com
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Beautiful earings from Soru
Beautiful earings from Soru. Delivery was a little slow but notifications were sent to help track the item.
1. oktober 2025
Svar fra Soru Jewellery
Thanks so much for your lovely review! We're so happy to hear you love your new Soru earrings.
Apologies again for the slightly slower delivery – our sample sale kept us super busy, but we really appreciate your patience. Glad the tracking updates helped keep you in the loop.
We hope to see you again soon!
Svar fra Soru Jewellery
As a small business, these reviews are everything! Thank you for taking the time to leave your kind thoughts.
Amazing customer service - Amazing products
I had a pair of earrings that needed a repair for a missing crystal. Jo and Deb resolved it so fast, my earrings were send back to me looking great as new.
I wanted a new pair to match a dress for upcoming weekend Jo quickly send me pictures so I could choose, this is just 5 minutes after my request. I am so thankful.
Have been a customer for many years and own a lot of their earrings, they look exactly the same as they were on day 1, beautiful and precious. The team can not do enough to help. Love love love Soru always feel a million dollars wearing you. Can not wait to receive my new pair.
30. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Soru Jewellery
This means so much! Thank you for taking the time to leave this glowing review for both Deb, Jo and team. I'll be sure to share with them all.
Poor customer service
I have bought a pair of earrings of which I have only worn once two of the gems fell out when, I sent photos of the earrings in an email I was told that it looked like I had dropped them !! Which I had not. I felt totally insulted by this. Their customer service is absolutely awful. Do not buy from them.
11. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Soru Jewellery
We’re genuinely sorry to hear that you’re unhappy and that you feel let down by our service — that’s never the experience we want for any of our customers.
Please know that our intention was never to cause offence. We simply weren’t able to determine the cause of the damage from photos alone, which is why we offered to inspect the earrings in person. This allows us to properly assess the issue and explore every possible solution for you.
We do take all concerns seriously and would still be happy to examine the earrings further if you’d like to send them in. Our goal is always to resolve issues fairly and with care.
Thank you again for your feedback.
I bought a pearl pendant but…
I bought a pearl pendant but unfortunately it didn’t go with the earrings I had so returned it and was refunded straight away. I have earrings from Soru which I love. Beautiful jewellery
1. september 2025
Svar fra Soru Jewellery
Hello and thank you for your review. I'm sorry the necklace you ordered didn't compliment the earrings you already have from us. Our next collection will be launching soon, maybe there will be something there for you?
Svar fra Soru Jewellery
Hello Kira, we are so pleased to hear that you LOVE our jewellery! We hope you love wearing your Constellation earrings and look forward to seeing what your next purchase may be.
Suze Brown
Update: this issue has now been resolved. Pre paid postage label supplied. Full refund given. £25 goodwill voucher as well. Many thanks
Spent hundreds of pounds on the Cimelio Cross Pendant. I had it in the box for 4 weeks. when I decided I would wear it, the paint (?) was peeling off the cross. Contacted customer service, who told me to send it back for evaluation via registered post. It will cost be £10 to send it back and they haven’t even told me the options for what they will do when it’s returned. Poor customer service. I will
Update this accordingly once they have evaluated it
4. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Soru Jewellery
Hello Susan, Thank you for taking the time to leave a review. We're very sorry to hear about your experience with the Cimelio Cross Pendant and the inconvenience caused.
We understand how frustrating it must have been to notice an issue with the item after such a short time. We appreciate you following the return process and can confirm that a full refund will be issued as soon as the item is received here.
We're always working to improve both our product quality and our customer service, and your feedback has been shared with the relevant teams. If there’s anything else we can do to assist you further, please don’t hesitate to reach out.
Thank you for taking the time to update your review.
What a fantastic experience I have had…
What a fantastic experience I have had today ordering some new pieces from the beautiful collection. Deb in customer service was exceptional and so incredibly helpful so excited to receive my order thank you so much xxx Samantha
22. august 2025
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Svar fra Soru Jewellery
Many thanks Samatha for leaving this review. I'm so pleased you are thrilled with both our jewellery and the service. Deb will be pleased to know that you appreciated her service.
Always so happy with the product
Always so happy with the product. The jewellery is simply stunning. The customer care team are also brilliant and so helpful. A special thank you to Deb! Brilliant service.
21. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Soru Jewellery
Hi Rosamund, thank you for taking the time to leave such a lovely review. The team work incredibly hard to ensure we look after all of our customers. I can't wait to share this review with them. We look forward to welcoming you back.
Absolutely incredible service by Jo &…
Absolutely incredible service by Jo & team. Placed order for my mums birthday gift and Jo went above and beyond to ensure it reached me on time. Stunning necklace, so delicate and eye catching. Thank you so much again for being so helpful x
19. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Soru Jewellery
Hi Julie, thank you for taking the time to leave us a review. Your message will be passed onto Jo and the rest of the team. It makes all the difference to us! We look forward to welcoming you back very soon.
Above and beyond
Jo was so helpful and friendly and I had a fast response to my problem. She went above and beyond to sort things out and had to come back to me several times. I could not be happier with the way it was dealt. Many thanks Jo.
18. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Soru Jewellery
What a wonderful review! Thank you so much, I'll be sure to pass your kind words to Jo.
Excellent customer service
Sent my lovely Amore earrings back for repair. Soru made it easy for me to ship abroad and Deb was an absolute star keeping me updated on progress. The earrings came back just as beautiful as when I got them two years ago!
12. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Soru Jewellery
Hi Nathalia, Thank you so much, this means the world! So glad you are happy with the service you received and that your earrings are wearable once again!
One of the earrings is very loose
One of the earrings is very loose - they are studs so the backing and peg are quite loose and can easily fall out my ear!!
28. juli 2025
Svar fra Soru Jewellery
Hi Verity,
Thank you so much for taking the time to leave your review for us, we really appreciate it. I am sorry to hear you have experienced this issue with one of your earrings. Please can you contact our care team at customercare@sorujewellery.com as we will be happy to adjust or re place this particular back. We want you to enjoy wearing your purchase and we would not want you to lose it!
Svar fra Soru Jewellery
Thank you for taking the time to leave this kind review about your new Juliette charm and necklace, we hope you enjoy wearing it on many occasions.
Feels so cheaply made
The pieces look beautiful, however can’t get over how cheap and flimsy they feel. Especially for how much they costed me. Therefore I know I won’t be ordering again.
28. juli 2025
Svar fra Soru Jewellery
We are very sorry to hear that you're disappointed with your purchase. Our goal is to provide high quality jewellery that our customers love. We offer a 12 month warranty on all of our products, and as we can see from your order, you're within the timeframe for a return. If you would like to proceed with a refund or need any assistance, please do not hesitate to reach out to our customer service team. We're here to help make things right for you.
Wonderful customer service!
28. juli 2025
Svar fra Soru Jewellery
So very lovely to hear how happy you are and we look forward to welcoming you back again soon!
Simply the best 👌
I have so many fabulous pieces of Soru jewellery. They’re all works of art. Meticulously made and unique, timeless designs. My most recent purchase is no exception. My Baboli necklace is exquisite. Customer service is the best I have ever experienced. A special thank you to Jo who helped me personally with my most recent query. I truly feel valued as a customer.
25. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Soru Jewellery
Thank you so much for taking the time to leave this lovely review, we are so pleased you love your Baboli necklace, as well as all of your other jewellery from Soru. I will be sure to share with Jo your kind words.
This company is amazing.
This company is amazing.
I have ordered a few items from Soru and everything is beautiful. I always have compliments when I wear it.
And any questions I have the customer service is amazing too.
I wanted a bracelet that had sold out and I emailed me and they messaged me back saying if one is returned we will contact you and they did have one returned and I brought it and it’s wonderful. I’m so happy with it. It’s beautiful.
Many thanks Suro
12. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Soru Jewellery
We're are so pleased to hear that you love our jewellery and our service, we aim to please! We cant't wait to welcome you back.
Really pleased with the zodiac necklace…
Really pleased with the zodiac necklace I received for my daughter’s birthday. Arrived on time and boxed. Very happy with Soru and the service.
30. juni 2025
Svar fra Soru Jewellery
Thank you, as a small business we really do appreciate your kind words and taking the time to leave this review. We hope you daughter enjoys wearing her necklace.
I had two pairs of earrings that some…
I had two pairs of earrings that some stones had fallen out, after many years! So I contact Deb in Soru and she was absolutely fantastic. She was so lovely and helpful. And I'm just waiting for my earrings to be delivered back to me good as new. 🥰
Love my Soru jewellery so it's well worth getting them repaired when needed.
4. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Soru Jewellery
Thank you so much taking the time to leave this review. I'm so pleased to hear that you can now enjoy wearing your earrings again after Deb arranged for them to be repaired. We look forward to welcoming you back!
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