Absolute scammers, received after weeks an cheap plastic bag not at all as picture in web and although in website they offer free returns, customer has to pay shipping back to china. Later they offer... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Absolute scammers. Avoid at all costs Bags are cheap fake copy bags- not leather but fake leather that smells of fish. Customer services will lie they’ve refunded when they haven’t-even sending me... Vis mer
This is the email from the scammer (soreza) Thank you for reaching out regarding your order. We understand that you've decided not to keep the bag, and we would like to... Vis mer
Don't buy any of their product they sell online; It's garbage. I mistakenly ordered again online because the first order I got was the real one, so I thought they were honest. Those ladies are frauds... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Soreza is a London-based fashion brand dedicated to redefining sustainable style. Specializing in luxury handbags and fashion accessories, Soreza offers timeless designs crafted with precision and care. Their versatile and elegant collections are designed to elevate your wardrobe while supporting a more ethical fashion industry. Committed to accessibility, Soreza provides free worldwide shipping on all orders, ensuring that luxury knows no borders.
Kontaktopplysninger
Storbritannia
- contact@soreza.com
- soreza.com
1,4
Dårlig
117 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I would score this company at zero.
I would score this company at zero.
Please DO NOT use this company. I purchased a Longchamp mini bag and received a fake item. They state they are a London based company on their website, but the Directors are from China and the bag was sent from China. The bag label states it was made in Paris...
I have asked for a refund, but I have to return the fake item back to China at my own cost - clearly the cost would be higher than it cost Soreza to make the fake bag! They have a UK address at 153 Blakeney Way, Cannock, WS11 8LD but for some reason I cannot return there.
After many emails, they have since offered a partial refund of 25% so £15.50! Disgusting and unacceptable. Luckily, I purchased through PayPal so am protected.
Having now read the other reviews, I agree that they send fake bags, and the funds are not processed.
Avoid this organisation. This is a scam. I will be reporting to UK Police for Fraud and Trading Standards in the UK.
27. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Soreza
We are very sorry to hear about your experience and truly regret any frustration caused. Customer satisfaction is our priority, and we never want any customer to feel misled or disappointed.
Please reach out to us at contact@soreza.com, and we will be happy to look into this matter further and work toward a resolution that is fair to you. We appreciate your feedback and are continuously working to improve our processes.
Looking forward to assisting you.
Bought a bag and upon receiving the zip…
Bought a bag and upon receiving the zip was faulty. Reached out twice now via email and still waiting for a response. Do not buy from this company .
19. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Soreza
We sincerely apologize for the faulty item you received and for any delay in our response. This is certainly not the experience we want our customers to have.
Please reach out to us again at contact@soreza.com, and we will prioritize your case to resolve this issue as quickly as possible. We appreciate your patience and value your feedback as we continue to improve our service.
Looking forward to assisting you.
I ordered the Margaux Bag
I ordered the Margaux Bag, and it’s honestly the best handbag I’ve ever owned. The leather is buttery soft, the stitching is flawless, and it’s the perfect size for work and travel. It fits my laptop, wallet, and even a small makeup bag without
19. februar 2025
Svar fra Soreza
Thank you for your wonderful review! We’re thrilled to hear that you love your Margaux Bag and that it’s the perfect fit for your work and travel needs. We put a lot of care into our materials and craftsmanship, so it means a lot to us that you appreciate the buttery soft leather and flawless stitching!
If there’s anything we can do to make your experience even better, feel free to reach out. We’d love to have you shop with us again!
Best regards,
Fake goods
Fake goods. Do not buy from this company. £60 for a fake Longchamp. Disgusting
26. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Soreza
We’re sorry to hear that you were not satisfied with your purchase. Customer satisfaction is extremely important to us, and we take all feedback seriously.
Please reach out to us at contact@soreza.com, and we will be happy to review your order and work towards a resolution. We appreciate your patience and are committed to ensuring the best possible experience for our customers.
Looking forward to assisting you.
Great Prices for High-Quality Bags
I was skeptical about ordering, but I’m so glad I did! The quality is outstanding, and the price is so reasonable for what you get. The shipping was fast, and the bag was carefully packaged. I will definitely be ordering more styles.
14. februar 2025
Svar fra Soreza
Thank you for giving us a chance! We’re so happy to hear that you’re pleased with the quality, pricing, and packaging of your bag. We strive to provide a great shopping experience, and it’s wonderful to know that we met your expectations.
We can’t wait to have you shop with us again! If there’s anything we can do to make your experience even better, feel free to reach out.
Best regards,
FAKE FAKE FAKE!!
FAKE FAKE FAKE!!! SCAMMED! paid full price and received fake Chinese Longchamp mini that costs less than couple £. AVOID!!! As everyone else in the comments, do not fall for this website! Waited more than 2 weeks to get this once again fake mini bag.
25. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Soreza
We are very sorry to hear about your experience. This is absolutely not the standard we aim for, and we sincerely apologize for any confusion or disappointment caused. It looks like there may have been an error in our fulfillment process, and we want to make this right for you.
Please reach out to our customer support team at contact@soreza.com so we can review your order and provide a solution that ensures your satisfaction. We truly value our customers and are taking steps to prevent any similar issues in the future.
Looking forward to resolving this for you.
Soreza Customer Support
I wish I could give them 0 STARS
I wish I could give the 0 STARS. Happened the same as others in the comments, i ordered 3 longchamp minis and they are ALL FAKE. Plus I write to return and they want me to pay for the shipping back PLUS ONLY PARTIAL REFUND? WTF??? I read their return policy and it DID NOT STATE THAT. The longchamp bags say “longchamp” and honestly the price is STEEP for a fake. PLEASE AVOID DO NOT BUY FROM THIS STORE.
25. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Soreza
We sincerely apologize for this issue and completely understand your frustration. It looks like there was a mix-up in our warehouse, and we take full responsibility for this mistake. This is not the experience we want our customers to have.
Please reach out to our customer support team at contact@soreza.com so we can resolve this matter for you as quickly as possible. We are more than happy to arrange a return and ensure you receive a proper resolution.
We appreciate your feedback and are working diligently to prevent this from happening again. Customer satisfaction is our top priority, and we hope to make things right for you.
Looking forward to assisting you.
Counterfeit scam
Counterfeit scam. Fake merchandise, shipped from China. Mystery tracking of packages that never arrive.
20. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Soreza
Hi Mac, we take allegations like this very seriously, and we strive to provide high-quality products and transparent shipping. However, we could not locate any order under your name or the details provided. Please reach out to our customer support at contact@soreza.com with your order reference so we can assist you directly. We value honest feedback and are happy to resolve any legitimate concerns.
Counterfeit item sold
Counterfeit item sold. Purchased a Longchamp Bag, item was dispatched from China - it has numerous counterfeit flaws.
Only offered 15% refund once item is received back.
AVOID, I feel sickened that the website made me fall for this being legitimate and honest.
20. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Soreza
We sincerely apologize for any disappointment regarding your order. We take product quality and customer satisfaction very seriously, and we regret that this was your experience. It looks like there was an issue with fulfillment, and we would like to resolve this for you as soon as possible.
Please reach out to our customer support team at contact@soreza.com, and we will do our best to find a satisfactory solution. We appreciate your feedback and are actively working on improvements to ensure this does not happen again.
Looking forward to assisting you.
Soreza Customer Support
I was scammed
Order number: #SO972206. I was scammed. The price seemed too good to be true. I waited 3 weeks for a Longchamp mini bag, only to receive a fake. I already own a genuine one in blue and can compare the details. When I requested a refund, they told me to pay for postage and return it to China for only a partial refund. Please do not trust this company or fall for their scam like I did.
17. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Soreza
Hi Sollie, we take concerns like this very seriously, and we are committed to providing only authentic products. However, after reviewing our records, we were unable to locate any order under your name or the details provided. We strive for transparency and customer satisfaction, so if you made a purchase from our store, please contact our support team at contact@soreza.com with your order details so we can resolve this matter. We appreciate honest feedback and are happy to assist with any legitimate concerns.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.