Ordered two weeks ago and still haven’t received any update of my package. Says awaiting shipment, but its been over the expected delivery date. I would rather have refund than waiting any longer.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I ordered a Pink cross shirt and i am wondering how long will it take for you guys to ship it and is the quality a concern now that ive bought an item im seeing many negative reviews and im just hopin... Vis mer
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i hate spending money, it bugs me, especially on clothes. i came for a shirt commemorating “mid 90’s” leaving netflix and i figured that yall had a nice pair of acid washed denim that i may have to ca... Vis mer
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I wanted to order some clothes for college and I leave on the 11th, I see that there are constant reviews about the delivery service so I try to cancel and they try to convince me to keep the order. I... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Sopula is committed to providing high quality, trend-driven graphic clothing. We offer a range of unique, youthful and eye-catching designs that cater to a wide range of styles and self-expression. Custom-made clothing. Shipping worldwide.
Kontaktopplysninger
2,5
Under middels
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
No way to return the items
Don't order from here. My son ordered 2 pairs of sweatpants. They came and they did not fit. So, he wanted to return them. He could not speak to a live person so we could only email. After 3 emails and 1 week of going back and forth... along with them requesting photos of the items... they said the following: "All returns need to be returned to China. The freight incurred by the return shall be borne by the buyer. Due to high shipping fee and long transportation, will you consider a 20% coupon and keep the items or send the items to your friends?" Come on... scam artists. Plus the quality of the pants fabric is bad. Warned my son next time he orders clothes it needs to be from a brand name company or amazon.
23. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sopula
Dear Terri Ann Palmer,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with our product and return process.
Regarding the return process, we acknowledge that the international shipping costs can be high, and we are continuously working to improve our return policy to better accommodate our customers. We always aim to provide alternative solutions when returns are costly, such as offering a discount or a replacement, but we understand this may not have been ideal in your case.
Please rest assured that your concerns about product quality have been taken seriously. We will review our product specifications and suppliers to ensure future improvements. We are committed to providing better service and a higher-quality experience to all of our customers.
Again, we apologize for any inconvenience caused and appreciate your understanding.
Best regards,
Order UBJ83309 i ordered and didnt even…
Order UBJ83309 i ordered and didnt even get a a tracking number or an email with my cart hours later i contacted support and they said they dont see my order seriously i spent 50
17. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sopula
Dear Emmanuel Tauro,
Hello, I'm sorry that I can't find the order using the changed order number UBJ83309. Please confirm whether the transaction is successful, or you can provide information to our customer service team, such as the transaction number or the email address and name when placing the order.Rest assured, we are committed to resolving this for you as quickly as possible.
Kind regards
Still haven’t received my package or…
Still haven’t received my package or shipping status or information (CSX74798) when will my order get here???
10. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sopula
Dear zaria peters，
We are sincerely sorry for the inconvenience to you. Your order has not been sent yet. Since our products are all customized and produced by our factory, a little production cycle is required. We found that your order is being prepared. We have urged the factory to complete your product as soon as possible for you. After the product arrives, we will arrange delivery for you as soon as possible. The shipment of your package will be arranged as soon as possible and you will receive a shipping notification email from us once your package has been sent out. Please do not worry and wait patiently.
Best regards
Solo me robaron mi dinero ,más de un…
Solo me robaron mi dinero ,más de un mes esperando mi orden y no llega
8. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sopula
Dear Silvia Chávez，
Thank you for your patience, and we sincerely apologize for the delay in your order.
Unfortunately, the product you ordered is currently out of stock due to supply chain delays. We understand how frustrating this must be, and we truly regret the inconvenience caused.Please rest assured that we are doing everything we can to resolve this as quickly as possible. We will email you shortly to provide you with further information.
Kind regards
Order # JSEHH2111364920YQ
Order # JSEHH2111364920YQ
Recently made a purchase at the beginning of July and didn’t get it until the end of August on to finally get the package and the shirts were faded and two of the shirts the printing was on the BACK of the shirt and not the front , reached out to customer service via email and they told me nothing looked wrong with the shirts. I just want my refund cuz i won’t be shipping here again
1. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sopula
Dear Lancy,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
Horrible
Ordered a shirt that clearly said kids on the description- waited 5 weeks and received an adult large. Upon requesting a return label- customer service merely responded that all of their sizes are adult. I sent them a copy of my order that says kids and requested a return label again- crickets…
4. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sopula
Dear Kimberly Rugh,
We apologize for the misunderstanding. We do not currently sell children's clothing on our website. The product you purchased is a children's printed short-sleeved shirt in adult size. You can find the product size chart on the website for comparison. It is not a children's size. To make up for the inconvenience caused, we would like to offer you a cash discount coupon, hoping it will make your experience with us a little better.
If you have any questions or would like further updates on your order, please don’t hesitate to reach out.
Best regards
My honest opinion about my experience
Honest opinion the customer service wasn’t as terrible as people said. It took 4 weeks to get my package. The material isn’t that bad to be honest and I didn’t get nothing polyester and the cotton is comfortable.They also gave me a free t shirt too which is kinda nice.I’m happy with the clothes I got .But to be real with you this some clothes look like they were from shin which isn’t bad but for the prices it’s wild. If you’re getting them for someone or for yourself just know it’s going to take 4 weeks or even longer. Also a tip for customer service. Threaten the customer service with a refund and they would be more helpful to you. Overall Sopula isn’t a terrible clothing store but definitely not a great one either, theirs a lot of pros and cons but it’s your choice if you want to wait 4 weeks for clothes.
5. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sopula
Dear CapyBaraGod Capybara,
Thank you for your words. We understand the frustration of long shipping times and we apologize for the delay. We’re continuously working on improving our processes to get orders to you faster. Your tip for customer service is noted, and we’ll do our best to improve our communication and efficiency in the future.
We aim to offer good value for the prices we charge, and while we’re happy to hear the material met your expectations, we’ll continue to work on ensuring that every item meets the high standard we want for our customers.
Thanks again for your feedback! We hope you'll consider shopping with us again, and we'll make every effort to ensure a better experience next time.
Kind regards
I liked all the clothes and recently my…
I liked all the clothes and recently my stepdad helped me order some clothes and it’s been a few weeks now and I would like to get some feedback on it. Order ID #FQZ04433
5. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sopula
Dear Adrian Rubio,
Thank you for reaching out .Regarding your recent order #FQZ04433, it is still in transit at the moment. We understand the anticipation, and we apologize for the delay. You can expect an email soon with tracking information so you can monitor the progress of your shipment.
We appreciate your patience and understanding, and please feel free to reach out if you have any further questions. We're here to help!
Kind regards
I ordered my clothes im pretty sure the…
I ordered my clothes im pretty sure the 25th or 26th of august (ALT06180) that’s the code am I able to get a refund or when is it gonna be here
24. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sopula
Dear Lucas Martin,
Thank you for reaching out and for sharing your order details with us. We can confirm that your order has already been shipped and is currently in transit.As the order has already been dispatched, we are unable to process a refund at this stage. However, once the package arrives, we hope you'll be satisfied with your purchase. If you experience any issues or delays with the delivery, please don’t hesitate to contact us, and we'll assist you in resolving the situation.
We appreciate your patience, and thank you for shopping with us!
Kind regards
I been waiting about 8 days now for my…
I been waiting about 8 days now for my order
Order No. KNG85049 i just don’t wanna get scammed I hope they ship faster I really need those clothes
29. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sopula
Dear Darren Bonner,
Sorry to have kept you waiting! We have checked your order and your package has been created. We will send it to the service provider at first. Please rest assured that once the package is sent out, we will follow up on the transportation of the goods for you and urge the transportation service provider to complete the delivery of the goods as soon as possible. If you have any questions, we will get back to you as soon as possible.
Thank you very much for your patience!
Kind regards
If I could rate this a 0 I would
If I could rate this a 0 I would. Thank god my package actually came in. But. It’s literally worse than shein quality. Full polyester. High quality my butt. This is the worse quality hoodies ever. This website is genuinely a scam. I read reviews trying to keep my hopes up on it turning out good. Do not trust this website. Bad quality clothing and it’s so expensive. Scam scam scam
2. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sopula
Dear Ariana Garcia-Tran,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent purchase did not meet your expectations.We strive to provide high-quality items to our customers, and we deeply regret that your experience was not reflective of that. Your feedback is incredibly important to us, and we will be reviewing our product offerings to ensure they align with our quality standards.
If you'd like, please feel free to reach out to our customer service team at support@sopula.com, and we will be happy to assist you with a return.
Again, we sincerely apologize for any inconvenience caused and appreciate your honesty.
Best regards,
ordered clothes for back to school for…
ordered clothes for back to school for my son Aug 18 , processed shipping on 8/25 , now 9/3 received tracking info it does not work on the website track718 nothing is loading please provide updated shipping details or refund me my money back
3. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sopula
Dear Trelon,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? If you need additional assistance, please feel free to contact us at support@sopula.com. We will reply to you within 24 hours on our business days.
Best regards,
true to size really nice and comfy and…
true to size really nice and comfy and the graphics is REALLY , wasn’t expecting that , will be buying more soon!
21. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sopula
Dear Zaniya,
Thank you so much for your kind words! We're thrilled to hear that you found the sizing perfect and that you're happy with the comfort and quality of the graphics. We can’t wait to have you back for your next purchase! If you ever need anything, don’t hesitate to reach out. Thanks again for choosing us!
My package is still awaiting shipment…
My package is still awaiting shipment and i ordered it a went ago and i need it for specific date order id DNP94394
1. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sopula
Dear Ziza James,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in shipping your order. Due to a temporary overload in our warehouse, there has been a slight delay in processing and dispatching your shipment. Please rest assured that your package is fully prepared and will be shipped first priority.
We understand how frustrating this situation can be, and we truly appreciate your patience and understanding. To make up for the inconvenience caused, we would like to offer you a 5$ discount coupon, hoping it will make your experience with us a little better.
If you have any questions or would like further updates on your order, please don’t hesitate to reach out.
Kind regards,
NEVER ORDER FROM THIS COMPANY
NEVER ORDER FROM THIS COMPANY. I never received my order despite it saying it was delivered. I emailed the company and all I am getting is push back. I work from home and checked my front door and mailbox as soon as I received notice of delivery. THERE WAS NO PACKAGE. THIS COMPANY IS A SCAM!!!!!!!
30. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sopula
Dear ANONYMOUS,
We are truly sorry to hear about your experience.
Could you please confirm your shipping address and check with any neighbors or your local carrier in case the package was misdelivered? In the meantime, please feel free to contact us at support@sopula.com. We are happy to open an investigation with the courier to locate the package or offer a suitable resolution.
Kind regards,
Terrible SOPULA SHAME ON YOU
I ordered on 8/20/25 . Wait the processing time which they took the payment. I have reached out on numerous occasions about my order shipping just to be given the runaround. As of today my 8/31/25 my order has not shipped or I haven’t received a refund. I spent $430.00 for school clothes for my son . I will never purchase from them again !!!
20. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sopula
Dear MS “GOOGLE USER” MS,
First and foremost, we sincerely apologize for the inconvenience you've experienced regarding your order.
We genuinely value your feedback and are investigating the issue with urgency. While we strive to process and ship orders as quickly as possible, it appears there has been an unfortunate delay, and we understand your frustration with not receiving timely updates.Please know that we are committed to resolving this for you.Please don’t hesitate to contact our customer service team via support@sopula.com, and we’ll do everything we can to make this right.
Again, we apologize for the inconvenience, and thank you for bringing this matter to our attention.
Warm regards
I’m wondering about the status of my…
I’m wondering about the status of my order NIY97947 placed on 8/26 - it has yet to be shipped. After reading reviews I’m seeing there is an extreme delay.
26. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sopula
Hello Richard,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in shipping your order. Due to a temporary overload in our warehouse, there has been a slight delay in processing and dispatching your shipment. Please rest assured that your order is fully prepared and will be shipped as soon as possible.
We understand how frustrating this situation can be, and we truly appreciate your patience and understanding. To make up for the inconvenience caused, we would like to offer you a 5$ discount coupon, hoping it will make your experience with us a little better.
If you have any questions or would like further updates on your order, please don’t hesitate to reach out.
Kind regards
I ordered my shirt August 3rd and I…
I ordered my shirt August 3rd and I still haven’t received it and it’s about to be a whole month later. I won’t ever order from here again.
3. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sopula
Dear Samiya Blount,
Thank you for reaching out, and we truly apologize for the delay with your order.
Upon reviewing your order, it appears that your package is currently in customs clearance, which can sometimes cause delays beyond our control. We want to assure you that we are closely monitoring the situation and are in communication with the shipping carrier to expedite the process as much as possible.
We understand how disappointing this is, and we’re doing everything we can to get your shirt to you as soon as possible. Please don’t hesitate to reach out to our customer service team via support@sopula.com if you have any further questions or concerns.
Again, we sincerely apologize for the inconvenience, and thank you for your patience.
Best regards
ive been seeing people saying they…
ive been seeing people saying they orders havent came and i wanna know if this clothing brand is legit gonna come im really gonna be disappointed if i js wasted 83$ for no reason and if this isint legit and i dont get my order i was a refund my order number is ILB13213
29. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sopula
Dear luis lazu,
Thank you for bringing this matter to our attention. I apologize firstly for the inconvenience of delivery brought you.
We understand your concern and can assure you of lawful operation of our company.This is international logistics, time will be more longer.Your order is still in transit. This is your tracking number :JSEHZ2500083606YQ and you can track via https://www.track718.com/en/ .Hope you can receive it soon.
Kind regards
I was suppose to get my order…
I was suppose to get my order yesterday. Every time I go on to track my status it says that it's still in China or the page just keeps spinning and erroring out. This place does not seem legit. Do not buy from here if you don't want to be scammed.
29. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sopula
Dear Tina,
Thank you for bringing this to our attention. We are very sorry for the delay in receiving your order and the issues you've encountered with tracking.
It seems there may be a delay with the tracking updates, and we’re working with our shipping partners to resolve the issue as quickly as possible. We assure you that your order is on its way and we’ll keep you updated with any new information as soon as we have it.
Please feel free to reach out to us directly with your order number, and we will do everything we can to get this sorted out for you.Thank you for your patience.
Best regards
Dette er Trustpilot
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