We love how the photos turned out. Our photographer was amazing, who captured exactly what we were looking for. We were able to observe the shoot via Google Meet and answer any questions the photogr... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I reached out to Soona regarding a simple photo shoot for my Amazon listing. I heard back from them immediately! I was on the phone with an account executive within minutes to schedule a meeting. Th... Vis mer
We had a fantastic experience with soona. Start to finish, our creative team hit the ball out of the park. We were able to coordinate multiple shoots in the same week with our product and their models... Vis mer
Selskapet har svart
This was my third order and as with the previous ones, my images turned out amazing. I love the order process that allows me to include example images and notes that communicate my goals. I added a st... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
soona is a creative platform that helps businesses create, manage, and measure their content efficiently. We offer a range of services including photo and video shoots, with the ability to join shoots in real-time and receive edited content quickly. soona also provides tools for content management and performance analysis, making it easy for users to handle their creative assets. Additionally, soona offers a subscription service with different tiers to cater to various needs, allowing users to access advanced tools and storage options.
Kontaktopplysninger
3,5
Middels
21 anmeldelser
Har svart på 75 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I recently had a highly disappointing…
I recently had a highly disappointing experience with Soona that has left me frustrated and regretful for ever considering their services. I paid for a service I didn't end up using, and when I reached out to request a refund the very next day, I was met with a flat-out refusal by their customer service team.
It's incredibly disheartening to encounter a company that seems so willing to take your money but shows a complete lack of empathy and flexibility when it comes to customer satisfaction. The fact that I had a change of heart shortly after making the purchase should be reason enough for a refund, especially when the service hadn't even been utilized.
What's even more frustrating is that I had heard positive things about Soona before, which is why I decided to give them a chance in the first place. However, this experience has tarnished any positive image I had of them. A company's true values and commitment to customer service are truly tested when a situation like this arises, and unfortunately, Soona has failed miserably in this regard.
I strongly advise potential customers to think twice before engaging with Soona's services. If this is how they treat their customers when an issue arises, I can't imagine how they handle more significant concerns. As a consumer, I believe in supporting companies that prioritize their customers' satisfaction and work to resolve issues amicably. Regrettably, Soona falls far short of this standard.
In conclusion, my interaction with Soona has been nothing short of disappointing and frustrating. Their refusal to issue a refund for a service I didn't use speaks volumes about their lack of customer-centricity and their willingness to prioritize profit over customer satisfaction. I will certainly not be recommending Soona to anyone, and I hope this review serves as a cautionary tale for others considering their services.
8. juni 2023
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