Spoke to Matt today after my vehicle was in a collision and even though my car is possibly being written off his attitude towards customer and how he goes about this is brilliant. the situation wa... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I spoke with Jade. She was excellent, covering everything, even including offering support services. She didn't rush or get impatient and did a very professional job. I think she's a model 'te... Vis mer
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I have just made a claim against Somerset Bridge after one of their customers drove into boards outside my home. Having read some of the poor reviews I am pleased to say I have had a fantastic experi... Vis mer
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Appalling don’t listen to you, trying to say I’m responsible for an incident I was actually at work so was not me. Correspondence from them does not relate to the calls they make. I was insured with g... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Kontaktopplysninger
Lysander House , BS10 7TQ, Bristol, Storbritannia
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3,9
Bra
623 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 96 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Kind and experienced operator
I had a good conversation with the operator who was kind enough to ensure me that everything will be took in consideration and she was kind enough to explain everything.
At the beginning I was unsure what i need to and what will happen but once we start talking and everything was explained, I calmed down and understood that I be rest assure that the situation will be resolved.
7. februar 2026
Svar fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Customer service
After a scam involving my car the customer support team ( Kaci ) was brilliant. Couldn’t fault it
16. februar 2026
Svar fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very clear instructions from the claims advisor
Very clear instructions from the claims advisor.
10. februar 2026
Svar fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that your feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Extremely disappointed. Bogus, cowboy behaviour from this company.
The level of incompetence I’ve experienced is shocking. Customer service agents are poorly trained and completely unhelpful, but unfortunately that’s not even the worst part.
After I cancelled my policy myself, it appears the company was unhappy with this decision and subsequently placed a marker against my name, which is now showing to other insurers as if they cancelled the policy, not me. As a result, I am now struggling to obtain insurance elsewhere. This is incredibly distressing and unacceptable.
I have spent hours calling to resolve this, only to be passed endlessly between different teams customer service, underwriting, third-party teams, validation with no accountability, no resolution, and no ownership taken by anyone. Every call ends in the same loop.
I am extremely shocked and distraught by this situation.
It is also very telling that the company does not meaningfully address negative reviews only posting the same automated response over and over, showing a complete lack of care for customers or service standards.
I would strongly advise others to think very carefully before dealing with this company.
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
While I cannot provide a detailed response to your review over this medium, you can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Chloe dealt with my problem…breakdown in severe weather conditions
Chloe dealt with my problem professionally, quickly and with understanding, empathy and consideration. She was a pleasure and calming influence to speak to.
7. februar 2026
Svar fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that your feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Svar fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Utterly useless in the event of a claim
Utterly useless in the event of an incident.
Extremely poorly trained claim handlers, poor communication and general incompetence.
You might get a cheap quote but you will pay if you need to deal with a claim.
They are awful, avoid them at all costs.
31. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
AVOID AVOID AVOID
My car got stolen over 2 months ago and they are incredibly slow at processing my claim.
I have had to chase them repeatedly to even look at my claim and therefore do their job for them.
I have still been paying for a service I haven’t been able to use thanks to their incompetence.
Totally unacceptable and outrageous!


23. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Prompt and clear communication
Prompt and clear communication. Kind and professional, especially when shaken by a road collision.
27. januar 2026
Svar fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Svar fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
AVOID Somerset Bridge Insurance
To be quite honest , I'd give them a MINUS 5* .
Though I wouldn't give them the muck off of my shoe .
The saga been going on for 12 weeks . With no resolution in sight .
Being polite as I can be for the ABYSMAL treatment they have given my daughter , since a n other female driver hit her car , trying to jump into a non existent gap on the main road my daughter was driving in a flow of traffic , the woman tried to force her way in from a side road .
This company has made every effort to avoid any resolution on repairing her car and gone to depths of overpricing the repair costs , trying to say it's damaged beyond repair although their own assessor said it was a joke and would repair relatively easy and at less than half these clowns claim , the minute dent and scuff and crack on the edge of the bumper , saying it was a £6,000 repair so even though the car is almost like new they want to write it off and the remaining finance would suck it all up .
Avoid these people at all costs .
3. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
An easy and quick response
A quick response. A cheerful and efficient person to speak to.
26. januar 2026
Svar fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Thw person i spoke to was brilliant and…
Thw person i spoke to was brilliant and made me feel at ease
26. januar 2026
Svar fra Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Chris dealt with me today.
Chris dealt with me today.
Very professional and caring.
He is a credit to your company
14. januar 2026
Svar fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Chloe has been fantastic
Chloe has been fantastic, genuinely couldn’t have helped me more than she has so far.
13. januar 2026
Svar fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Awful insurance
Terrible people to deal with even to set up policy. Can't interpret license info, contiually insisting I hadn't been driving before 1975 and wanting extra £54.18 because of this. £50 of this was administration charge, Extortionate in itself. Cancellation fees also extortionate, so paid up & stuck with them for a bit of peace from their constant hassling.
Hope don't have to make a claim, God knows how they would handle that, not well by other reviews. Will change at best oportunity.
An update on this situation, I have escaped from these people, and they have agreed to refund £619.91 of the £668.91 I Paid them. They however want 28 days to process this. Needless to say I am still awaiting this.
A similar situation in the past with the more reputable Swinton had the refund back in the relevant account within 4 days.
I think this speaks for itself
11. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very quick, helpful and efficient
I spoke to Ellie who was amazing, talked me through every single step and was kind and helpful throughout
6. januar 2026
Svar fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I was quite frustrated that my car was…
I was quite frustrated that my car was hit while it was parked, but the lady I spoke to on the phone answered all of my questions clearly and helped calm me down. I really appreciated her support and professionalism.
20. desember 2025
Svar fra Somerset Bridge Limited
Hello,
Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I was so impressed by the efficient service I received.
I was impressed by the efficient, friendly and professional service that I received whilst discussing my claim with Lilliana. Thanks so much
10. desember 2025
Svar fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Jade was fab
9. desember 2025
Svar fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
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