Excellent service! Received a call today from Linda in Customer Service in France, to confirm some details before my tax refund could be issued (I am a United States resident). She was professional, e... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
J'ai pu contacter rapidement une conseillère très compétente , efficace et aimable ; elle a répondu à toutes mes questions avec clarté et mis à ma disposition sans attendre outils et méthode qui o... Vis mer
Selskapet har svart
My girlfriend filed the tax return form with SoPay but she forgot to put her bank account information on the form. Fortunatelly she tool a picture of the form, then we sent an email with the picture,... Vis mer
Selskapet har svart
I was highly impressed by the efficient, prompt and friendly service from Linda and Carmen with regard to my tax refund. There was a problem with my refund, and when I got in touch with them, they r... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Fondé en 2008, SolPay est un opérateur de détaxe agréé par les douanes françaises. Notre vocation première est d'élaborer des solutions de détaxe sur mesure, offrant ainsi aux commerces la possibilité d'attirer et de fidéliser une clientèle internationale exigeante. Chez SolPay, nous combinons expertise et innovation pour garantir une expérience fluide et avantageuse aussi bien pour les commerçants que pour leurs clients du monde entier.
Kontaktopplysninger
11-13 chemin de l'industrie, 06110, LE CANNET, Frankrike
- 0493430737
- contact@solpay.com
- solpay.com
4,6
Enestående
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Svar fra SolPay Tax Free
Thank you for your 5-star review! We're delighted to hear that Linda was able to assist you. If you ever need anything else, we're always here to help! The SolPay team
Problème résolu.
15. januar 2025
Svar fra SolPay Tax Free
Merci pour votre note positive ! Nous sommes ravis d'avoir pu résoudre votre problème :) L'équipe Solpay
Stay away from this
Stay away from this!
1. Do not accept UK residents- e-visa.
2. Do not accept digital invoice via email - even the shop assistant told me it was ok to upload it.
26. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra SolPay Tax Free
We sincerely apologize for your negative experience with us. Please feel free to reach out to us directly at contact@solpay.com or call us at +33 4 93 43 07 37 so we can review your case and help resolve the issue. Your satisfaction is important to us, and we are here to assist you.
Thank you for your understanding, and we look forward to hearing from you soon.
The Solpay Team
Après avoir eu quelques problèmes liés…
Après avoir eu quelques problèmes liés à la connexion au système, l’équipe de solpay s’est occupé de mon problème et a résolu en 48h ! Au top merci 🙏
12. desember 2024
Svar fra SolPay Tax Free
Merci beaucoup pour votre retour ! 😊 Nous sommes ravis d'avoir pu résoudre votre problème rapidement !
Svar fra SolPay Tax Free
Thank you for your kind feedback! 🌟 We're delighted to hear that you had a great experience with our service. Providing excellent customer care is always our top priority! The solpay team
Une question et une réponse très…
Une question et une réponse très rapide. Que c est agréable. Merci.
5. desember 2024
Svar fra SolPay Tax Free
Merci beaucoup pour votre retour ! Nous sommes ravis de savoir que notre service a été à la hauteur de vos attentes. 😊 À bientôt ! L'équipe Solpay
Svar fra SolPay Tax Free
Merci pour votre avis ! 😊 Nous sommes heureux de savoir que vous appréciez notre professionnalisme. Votre satisfaction est notre plus belle récompense ! L'équipe Solpay
good excellent and quick response
3. desember 2024
Svar fra SolPay Tax Free
Thank you for your kind words! We're glad to hear you had a positive experience with our quick and excellent response. 😊 We're always here to help! The Solpay team
Very quick and easy to make deal.
3. desember 2024
Svar fra SolPay Tax Free
Thanks you for your feedback ! We're thrilled to hear you found the process quick and easy. Your satisfaction is our priority! The Solpay team
Compétence , accessibilité , solution
J'ai pu contacter rapidement une conseillère très compétente , efficace et aimable ; elle a répondu à toutes mes questions avec clarté et mis à ma disposition sans attendre outils et méthode qui ont conduit à la solution de mon problème
J'ai aussi pu la recontacter après pour confirmation
Parfait ...
2. desember 2024
Svar fra SolPay Tax Free
Merci beaucoup pour votre retour ! 😊 Nous sommes ravis de savoir que notre conseillère a pu répondre à vos attentes avec efficacité et amabilité. Votre satisfaction est notre priorité, et nous sommes toujours là pour vous accompagner à chaque étape. N’hésitez pas à nous recontacter si besoin ! L'équipe Solpay
Wonderful experience with the tax return, thanks Linda!
My girlfriend filed the tax return form with SoPay but she forgot to put her bank account information on the form. Fortunatelly she tool a picture of the form, then we sent an email with the picture, and Linda gave us prompt response and she helped us address the issue. We feel Linda is a very kind, responsible person and very appreciate her wonderful work.
27. november 2024
Svar fra SolPay Tax Free
Thank you for sharing your positive experience! We're delighted to hear that Linda was able to assist promptly and resolve the issue efficiently. Providing excellent support is our priority, and it's wonderful to know her dedication made a difference. If you need any further assistance, feel free to reach out—we're always here to help! The Solpay Team
Professional and quick solution!
21. november 2024
Svar fra SolPay Tax Free
Merci beaucoup pour votre retour positif ! 😊 Nous sommes ravis que vous ayez trouvé notre solution professionnelle et rapide. L'équipe Solpay
upon contacting SolPay
upon contacting SolPay, it took two days for a response to my email address and Francois (customer service agent) was able to provide instructions that I needed to complete another form and submit additional information for the payment to be processed. Just hoping that it comes through in the time frame (4-7 working days). Thanks Francois.
22. oktober 2024
Svar fra SolPay Tax Free
Thank you for your feedback! We're glad to hear that François was able to assist you with completing the form and submitting the necessary information. If you have any further questions, don’t hesitate to reach out—we’re here to help! 😊 The Solpay Team
Svar fra SolPay Tax Free
Thank you for your feedback! We're glad to hear that our support team was able to assist you with your account changes. Don't hesitate to reach out if you need anything else! The Solpay team
The merchant at the retailer messed up…
The merchant at the retailer messed up my passport number. I emailed them and they were so responsive and also gave me daily updates on my tax refund forms/case. I have worked with others, but I never heard back or even had a real person attend to me. Thank you so much SolPay!
25. september 2024
Svar fra SolPay Tax Free
Thank you so much for your kind feedback! We're glad to hear that our team was able to assist you quickly and efficiently with your case. At SolPay, we pride ourselves on delivering responsive, personalized customer service. If you ever need further assistance, don’t hesitate to reach out! 😊 The Solpay team
Réponse rapide et précise à ma question
19. september 2024
Svar fra SolPay Tax Free
Merci beaucoup pour votre commentaire ! 😊 Nous sommes ravis d'avoir pu vous fournir une réponse claire et rapide. L'équipe Solpay
Quick and Fair
Responsive, quick, and generally issues higher refunds than its competitors. Linda has been very helpful in my case. Thank you.
11. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra SolPay Tax Free
Merci beaucoup pour votre retour ! Nous sommes heureux de savoir que vous appréciez notre rapidité et l’efficacité de nos remboursements. Linda et toute l’équipe restent à votre disposition pour vous offrir le meilleur service possible. L'équipe Solpay
Svar fra SolPay Tax Free
Merci pour votre retour ! Nous sommes ravis de savoir que vous trouvez notre service rapide et efficace. L'équipe Solpay
Service clients
Service clients contacté par email. Très réactif et efficace. Mon problème, dû à une erreur de ma part, a été réglé rapidement et à satisfaction.
16. september 2024
Svar fra SolPay Tax Free
Merci pour votre retour ! Nous sommes ravis d'avoir pu vous aider rapidement et de manière efficace. N'hésitez pas à nous recontacter en cas de besoin, nous restons à votre disposition. L'équipe Solpay
Svar fra SolPay Tax Free
Thank you for your feedback! We're glad you had a good experience with our service. The Solpay team
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