SolarFrame Anmeldelser 

984
•
TrustScore 4.5 av 5

4,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

It has always been a dream of mine to have a garden studio and Solar Frame worked on our requirements and delivered my dream. We had a fabulous fitting team Stef and Richard they were outstandin... Vis mer

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Vurdert til 5 av 5 stjerner

My wife and I experienced excellent service from start to finish. After visiting the showroom, we had a sales visit from Steve Jepson and placed an order for a new conservatory to replace our ageing o... Vis mer

Vurdert til 5 av 5 stjerner

We are very pleased with our new front door from SolarFrame. No problems at all from start to finish. No pressure to buy and everyone helpful and friendly. The two fitters Jay and Jamie arrived on tim... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

We used SolarFrame to fit a solid roof to our conservatory. The service we received was really good from start to finish. From the initial appointment to the final finish was great. The customer care... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Vindusmontering
  2. også i
  3. Bygg- og anleggsfirma
  4. Dobbeltvinduinstallasjon
  5. Oppussingsforretning
  6. Vinterhageentreprenør

Skrevet av virksomheten

SolarFrame is the leading home improvement company in Yorkshire. For over 10 years we’ve helped thousands of customers transform their homes. Our team takes great satisfaction in supplying homeowners throughout Yorkshire with performance products, specifically designed to bring safety, security, style and energy efficiency to your home. Rest assured that all of our quality home improvement products are extremely stylish and low maintenance. Our product range includes solid roofs, windows, doors, single-storey extensions, orangeries and garden studios!


Kontaktopplysninger

4,6

Enestående

TrustScore 4.5 av 5

984 anmeldelser

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4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,6

Alle anmeldelser

(984)

191 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

Great company to deal with …

From start to finish we were informed of who would be arriving and what time they were coming, very satisfied with the communication. Everyone who came to work on the conservatory were polite friendly and respected our property. Very pleased with the finished conservatory and the standard of work. We would definitely recommend solarframe.

12. desember 2025
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Thank you for your 5-star review!

Vurdert til 5 av 5 stjerner

Another great job from SolarFrame

We have used SolarFrame previously for another property extension and were happy with their service and work. This time it was for new windows, these have transformed our home which were part of our refurbishment works. John and Perry
were our fitters and they did a great job.
The triple glazing have made such a difference to our heating.

10. november 2025
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Svar fra SolarFrame

Thank you for your fantastic review. We are pleased to hear that you're feeling the benefit of your new windows.

Vurdert til 5 av 5 stjerner

Excellent Product & Service

From the very first consultation on the phone, to the appointment where we talked through our requirements, the measurement service and finally the fitting, everything went excellently. Nothing was too much trouble for any of the SolarFrame team and even though some of the panes of glass needed to be replaced due to tiny blemishes, everything was dealt with superbly and efficiently. Kat ensured we were kept up to date at all times, questions into Saj before we even got measured up were answered helpfully and promptly and Dean and Dane have to be the best fitters ever! Their attention to detail was first class. Lastly Carl did a quick, fantastic job finishing off the last few bits and pieces. Will definitely be using them again! Thanks so much.

8. desember 2025
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Thank you for your fantastic review!

Vurdert til 5 av 5 stjerner

Excellent service yet again from…

Excellent service yet again from Solarframe. Have used this company 3 times now over the years most recently for a replacement patio door . Mark and Steve completed the fitting to a very high standard with minimal disruption and left our home nice and clean and tidy. Would thoroughly recommend Solarframe for anyone looking for replacement windows, doors or a conservatory

8. desember 2025
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Thank you for your positive review.

Vurdert til 5 av 5 stjerner

Window replacement. 11371

From our first meeting with Sajid to completion of the work, everything went smoothly. Sajid was professional, polite, and was prepared to spend time to make sure that we understood the process and also everything about the construction, product, and design. We had a plan of the work set out by Connor and so knew exactly what was happening.
The fitters worked none stop with minimum disruption leaving us with no unnecessary mess to clear up. The work was completed within the time scale quoted.
From our experience we were completely satisfied with choosing SolarFrame.

27. november 2025
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Thank you for your fantastic review Mr Dawson. We will pass your feedback over to our team.

Vurdert til 5 av 5 stjerner

⭐️⭐️⭐️⭐️⭐️ 5-Star Review

⭐️⭐️⭐️⭐️⭐️ 5-Star Review

We recently had new windows and doors installed by SolarFrame, and the entire experience has been exceptional from start to finish. The process from the initial sales visit right through to the final fitting was smooth, well-organised, and completely stress-free.

A special mention goes to the two fitters Mark and Steve, whose professionalism was outstanding. They worked with impressive speed and efficiency, and the tidiness of their work was second to none. It was clear that they take real pride in what they do, and the results speak for themselves.

We’d also like to give a big thank you to our coordinator, Kate, for organising everything so smoothly. Her communication and attention to detail made the whole journey even easier.

We’re absolutely delighted with the final outcome and would not hesitate to use SolarFrame again in the future. Highly recommended to anyone considering new windows or doors!

4. desember 2025
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Thank you for your glowing review! We will pass your kind comments over to Mark, Steve and Katie.

Vurdert til 5 av 5 stjerner

Really professional and courteous…

Really professional and courteous throughout the sales process all the way to completion. SolarFrame designed the best version of what we wanted at a good price… Highly recommend for conservatory upgrades!

26. november 2025
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Thank you for your 5-star review!

Vurdert til 4 av 5 stjerner

Majority Good Experience

On the whole, we are very happy. A very good structure built by very good teams, and the work schedule was adhered to. Occasional delay in communication with Solar Frame, and despite signing up we felt the initial sales visit didn't immediately meet our wishes, but this was corrected by the subsequent surveyor visit.

17. november 2025
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Svar fra SolarFrame

Thank you for your review. We're pleased to hear that you're happy with your overall experience and we will take your feedback onboard.

Vurdert til 5 av 5 stjerner

Fantastic job! …

We have recently had all our windows and external doors replaced by Solarframe and we cannot praise this company and staff highly enough!
From the initial visit to the showroom which was very relaxed and pressure free to our home visit by Saj, to installation, the whole experience was amazing.
Saj was extremely professional and very knowledgeable about the whole range of products without a hint of hardsell.
It was because we had such a positive meeting with Saj that we had the confidence to go ahead with the order.
From there we were kept up to date with the progress by Kat with detailed explanations of what to expect on installation day. The full installation took 2 days, the work was carried out by Mark and Steve with the highest of professionalism, efficiency and tidiness.
If you're thinking of using Solarframe then don't hesitate- the products are stunning and the staff at every stage were second to none. Thanks to you all!

Kath and Michael

13. november 2025
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Svar fra SolarFrame

Thank you for your fantastic review Mr Rajman! It's great to hear your positive feedback about our team. We will pass your feedback over to Saj, Kat, Mark and Steve. Thank you.

Vurdert til 5 av 5 stjerner

SolarFrame replaced most windows at our…

SolarFrame replaced most windows at our house, and replaced a glass roof to our conservatory with an insulated, tiled roof. The planning for the work and its delivery were to the highest standard.

6. november 2025
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Thank you for your fantastic review.

Vurdert til 5 av 5 stjerner

From start to finish the service was…

From start to finish the service was fantastic. Everything explained to us and not bugged to make a purchase. We had a new door fitted. Excellent quality fitted by Mark and Steve. They worked quickly and cleanly. Fabulous service from start to finish. Will definitely use Solar Frame in the future

21. november 2025
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Thank you for your 5-star review!

Vurdert til 5 av 5 stjerner

Transformed conservatory

Our first visit to the Solarframe site at Barnsley convinced us to use the company to replace our ageing glass conservatory. The displays are comprehensive and people we met on site were polite and professional. The sales personnel were not aggressive or pushy and we were happy to place an order, based on a combination of two of the designs seen at the site.
All Solarframe personnel who have undertaken the build have known exactly what they were doing, and been thoroughly professional in their work. Any requests we had and snags we reported were quickly dealt with.
They are not going to be the cheapest, but at the end of the day you get what you pay for. If you want very good, Solarframe provide it.

7. november 2025
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Thank you for your glowing review! It's been a pleasure to read your feedback about our showsite and our team.

Vurdert til 5 av 5 stjerner

Just had Top Job. all our house windows…

Just had all our house windows replaced by Solar Frame. I would highly recommend this company to anyone who is wanting replacement windows. From the moment we walked into the showroom to final completion everyone kept us informed and upto date with the process. The fitters John and Perry were excellent from start to finish and really took a pride in their job. When finished they made sure everything was neat and tidy. Thank you very much Solar Frame we can't praise you enough.
John x Sue.

17. november 2025
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Thank you for your 5-star review and recommendation.

Vurdert til 5 av 5 stjerner

A new lovely room created by Solar Frame

First of all Solar frames show rooms at Rotherham are wonderful. There are a number of different types of rooms each as lovely as each other. They impressed us enough to use them to create a new room for us. All the trades men who worked on our property were very good. They constantly worked hard to get the job done knowing other trades men were to follow. All polite and considerate. The new bricks match the existing ones very well. We were given a schedule from the start which was well documented and followed, We were kept informed of the workmen's arrivals. They have created a lovely sun room for us, a space we can now use all year round. It is reassuring to know we now have a 10 year guarantee and reliable aftercare should it be needed.

16. oktober 2025
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Thank you for your 5-star review! It's a pleasure to read your positive feedback.

Vurdert til 1 av 5 stjerner

⭐ 1-Star Review: Extremely Poor Experience with Solar Frames

I had an extremely disappointing experience with Solar Frames from start to finish.

I initially placed a request for a call and was immediately bombarded with nine missed calls. When I called back, they made me feel like it was my fault for not answering, saying they had “tried so many times to contact me.” Not a great start.

We then booked an appointment — which they didn’t show up for. When I called to ask, I was told it “wasn’t on their calendar.” When they eventually did turn up, the representative spent most of the time criticizing other companies, except for Coral, and claimed they could price match my Coral quote.

The initial quote was £23,510, which was reduced to £19,276 when I said it was too expensive. I then shared Coral’s offer, which was originally £16k, reduced to £11k as a special offer. Solar Frames said they would match that price and send a quote the same day.

However, I never received the quote. Instead, I got a call from a manager saying they wouldn’t honour the quoted price, and the adviser later messaged me claiming there had been a “small discrepancy” — yet the new price was £15,456, a difference of £4,356! That’s not a small discrepancy by any measure.

Even after following up multiple times, I still haven’t received the final quote until today 5 days later. To make matters worse, they explained that even after you agree, a “specialist” still has to visit to “reconfirm pricing,” meaning the number could change again.

Overall, the whole process felt unprofessional, confusing, and misleading. I would absolutely not recommend Solar Frames to anyone looking for an honest or straightforward experience.

6. november 2025
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Mr Field,
We’re unsure why you’re flagging this as a review – you have a price from another company that you’re happy with, and we are more than happy to close your file.

Our records show that you made numerous enquiries since 2022, hence our calls, and during the first scheduled appointment on bonfire night, you were not available, and your wife was entertaining guests - not expecting our visit.

We then rearranged for the following evening, but unfortunately, we were again unable to meet with you both to discuss your project in full.

We always strive to provide competitive pricing while maintaining the exceptional quality of our products and service. However, price matching is not something we typically offer. On this occasion, we were unable to match the other company’s quoted price of £11,000, and we apologise for any disappointment this may have caused. The delay in sending your quotation was due to our continued efforts to explore all possible options to find a workable solution for you.

To clarify regarding the ‘reconfirmation of pricing’ you mentioned: all of our projects are visited by our technical surveyors prior to manufacture. This visit ensures that every detail is double-checked and that you’re completely happy with the final design. Any adjustments to pricing would only occur if design changes were made at that stage.

We’re sorry we can’t reduce the cost further on this occasion and wish you the very best with your project.

Vurdert til 1 av 5 stjerner

Avoid this company like you would avoid…

Avoid this company like you would avoid the plague!
We had a large orangery extension built by solar frame between January 2025 and completed in May 2025 and I definitely would not recommend this company.
Don’t be fooled by the slick sales process because the minute you pay the deposit and sign the contract anything that is slick will evaporate into dust.
This company treats customers like they’re a nuisance they lie, send unsupervised contractors, fit the poorest quality they can get away with and when you complain your treated like a difficult customer. One of the doors was such poor quality we have already replaced it. Edit: To be clear this was replaced at our own cost by another company. Not replaced by solar frame under warranty as they are suggesting in their response. We did raise it as an
issue but were told nothing would be done about it.
All contractors are not employed by solar frame and there is absolutely no supervision or project management, they didn’t even arrange for the building control inspector to come.
Pretty sure he only signed it off because solar frame pressured him to do so. If you do use this company which I strongly suggest you don’t, definitely get your own building inspector and arrange for them to visit at key pints yourself.
Also don’t be fooled by the supposed 10 year guarantee, as 5 months after finishing the build the patio doors are falling apart partly due to poor fitting and partly due to poor quality - they said a fitter would come in 3 weeks, on the date booked in they never arrived, they then booked another date in for a week later and have just called to say they can’t make it now.
There is a repeated pattern if you look carefully through the poor reviews many people are saying the same thing. The sales people tell you you can change aspects of the initial order form ie add radiators, lights etc at no extra cost. But when it comes to it and you try to add say a radiator they charge you an extortionate amount and say it’s not in the contract - don’t be fooled make sure everything is written down in the contact and don’t believe a word the sales people say because they will happily lie to your face.

3. mai 2025
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Hi Louisa. That's a very unjust review – however we take your comments very seriously and would like to respond to each of the points you’ve raised.

Firstly, we want to make it absolutely clear that we would never lie to our customers. As a Which? Trusted Trader, honesty and transparency are fundamental to how we do business. Every sales and installation contract we undertake is managed with integrity and full transparency.

Our installation teams undergo a rigorous vetting process before joining SolarFrame and work under the supervision of our Installations Manager to ensure all work meets our high standards. We have a team of Project Co-Ordinators headed by an experienced Installation Manager that are in constant contact to ensure any problems are reacted to in the fastest possible time. Please bear in mind that each installation is bespoke, specific to the customer and the property’s requirements, therefore every problem is reacted to accordingly but sometimes impossible to foresee.

We are sorry to hear about the issues with your doors – your items are covered under warranty for 10 years as per your contract. Our aftercare team is always available to investigate and resolve problems under the terms of our guarantee.

Regarding your service appointment, we understand that there have been some misunderstandings with booking appointments AM/PM, however we amended your appointment within a realistic and managed time period, seeing you within 24 hours of your original appointment.

Re. Building Control, it’s important to clarify that we have no influence or authority over their decisions. If your orangery passed Building Control inspection, this means it met the required standards at the time of inspection.

It’s also important to note that our sales process is transparent from start to finish. Any optional extras or specification changes are always quoted and agreed in writing to ensure clarity for both parties before work proceeds. We would never promise additional items at no cost unless explicitly stated in your contract. No company in any industry would openly give away products and services at no extra cost. The reason for us having sales contracts is so that everything ordered is stated in black and white, which covers the consumer and the company. The cost for an extra radiator, for example, would require additional pipework, products, labour – we could not promise this as a free extra.

Whilst we’re sorry that your experience has not met the standard we strive for, we must stress that the suggestion that SolarFrame lies to its customers is completely unfounded and will not be accepted. Honesty and transparency are integral to who we are as a business. In this particular instance, we have fulfilled the contract to every term and condition, we still value you as a customer and will fulfil any future requirements.

Vurdert til 5 av 5 stjerner

Better than I ever expected

From start to finish, we can't fault the service, attention to detail and standard of work. So pleased with the finished orangery. Even the bricks and tiles were matched beautifully to the existing house. The team checked in frequently to ensure everything was going well, and every tradesman has been courteous, professional and excellent at what they do. Thank you Solar Frame for a brilliant job!

24. oktober 2025
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Thank you for your 5-star review! It's great to hear that you're happy with your new orangery.

Vurdert til 5 av 5 stjerner

I was kept well informed throughout the…

I was kept well informed throughout the process with the company. The fitters who did the work were courteous and friendly and cleaned up after themselves

21. oktober 2025
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Thank you for taking the time to leave us a review.

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