Koli was amazing , explained and showed us the styles and colours . Left us to have our own conversation to discuss our room layout before coming back. Made us coffee . Even allowed us to take a... Vis mer
Selskapet har svart
Unit FA, Gallagher Retail Park, GL51 9RR Cheltenham, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Koli was amazing , explained and showed us the styles and colours . Left us to have our own conversation to discuss our room layout before coming back. Made us coffee . Even allowed us to take a... Vis mer
Selskapet har svart
Toby was most helpful in really listening to my needs and suggested something I had never considered but worked perfectly in the space. Not overly pushy to get the sale, just being helpful and provid... Vis mer
Selskapet har svart
It is a nice set out store, staff friendly but professional, very good choice, the staff were patient and not pushy.
Selskapet har svart
The young brunette girl was great, knowledgeable and very patient and friendly, yet professional. She deserves a promotion or a pay raise at least! She knows her job well and obviously enjoys it too.... Vis mer
Selskapet har svart
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Unit FA, Gallagher Retail Park, GL51 9RR, Cheltenham, Storbritannia
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Koli was amazing , explained and showed us the styles and colours . Left us to have our own conversation to discuss our room layout before coming back. Made us coffee .
Even allowed us to take a colour sample home
Defo first class service

Svar fra Sofology - Cheltenham
It is a nice set out store, staff friendly but professional, very good choice, the staff were patient and not pushy.

Svar fra Sofology - Cheltenham
Helpful staff and a good selection at reasonable prices

Svar fra Sofology - Cheltenham
Great service. Clear communication. Very professional and polite sales personnel. Very good choice of furniture. Very stylish display of furniture.

Svar fra Sofology - Cheltenham
Excellent customer service from Kris in store and the two delivery men. Delivered on time and as described. Many thanks for a first class Sofology experience.

Svar fra Sofology - Cheltenham
Impressive showroom, excellent staff (especially Alex), unhurried, unpressurised, professional sales experience. Good choice of products.

Svar fra Sofology - Cheltenham
Associate was knowledgeable and was not pushy so a pleasant sales experience. Answered our questions well

Svar fra Sofology - Cheltenham
had small issue manager sorted it very helpful staff also thankyou

Svar fra Sofology - Cheltenham
When purchasing a sofa the form on the tablet was not user friendly with this i have had multiple hard searches done.
Then a mess around with address it took a week to resolve and delayed my order.
I can't access the v12 portal so I can't see the finance agreement online to see what date it will leave my bank.

Svar fra Sofology - Cheltenham
Relaxed and no pressure by sales staff. Took as much time as we needed

Svar fra Sofology - Cheltenham
Very disappointed with our experience with Sofology.
We ordered a sofa and unfortunately the cushion was missing when it arrived, which meant we had to wait another 10 weeks to receive it. We had also specifically requested sofa glides, but this was completely forgotten.
To make matters worse, the sofa itself has a visible crease at the edge where it doesn’t sit flush, which is disappointing for a new sofa and raises concerns about the quality and finish.
Overall, the whole experience has been frustrating, especially considering the amount we paid and the long wait. We expected much better quality and customer service from Sofology. We are now having to spend more time contacting them to get these issues resolved.
I hope Sofology takes responsibility and offers a fair solution and compensation for the inconvenience caused.

Svar fra Sofology - Cheltenham
Attended Cheltenham branch looking for a sofa. We were after a specific size of sofa and design. We had attended numerous other competitor outlets to find something we liked. Each time they either got measurements wrong to what was on their website or couldn’t give me an Answer on designs so would try and redirect us to ones we had already said we didn’t like.
We walked into sofology Cheltenham and were immediately greeted by a young lady (didn’t catch name) who was able to reel off the top of her head all measurements design options and colours, didn’t look once at a tablet for the information. I also had two young children who she engaged with well and let them sit on the sofas! based on our predicament with size she suggested a certain design which unfortunately my partner fell in love with immediately. We asked a few obscure questions (around the motor used for the extending recliner bit) that she didn’t know the answer to so nipped off and came back with an answer quickly. Then there was a bit of an issue with my card for the deposit at first, she was so polite and respectful about it and managed to sort it ridiculously quickly!
So yeah….we settled on a sofa twice as expensive as our budget but ten times more than what we thought we would find so fair play I was impressed!!

Svar fra Sofology - Cheltenham
Toby was most helpful in really listening to my needs and suggested something I had never considered but worked perfectly in the space. Not overly pushy to get the sale, just being helpful and providing knowledgeable answers.
Yes it isn't the cheapest, but equally have not found the same flexibility from similar online suppliers.

Svar fra Sofology - Cheltenham
Great customer service... Thank you Toby.
Very helpful and patient and knows about the products.

Svar fra Sofology - Cheltenham

Svar fra Sofology - Cheltenham
Scott was excellent whilst we discussed our needs. Gave useful advice and no pressure to buy.

Svar fra Sofology - Cheltenham

Svar fra Sofology - Cheltenham
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.