We visited the sofology store in Cannock. Jess served us , after explaining to her what we were looking for she gave us a tour of the shop showing all their sofas meeting our requirements, she was ver... Vis mer
Selskapet har svart
Beliggenhet
Bytt filialUnit 4, Cannock Gateway Retail Park, Eastern Way, WS11 8XR Cannock, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Good choice of goods & after finding the sofa we wanted the best thing was the person we spoke too, Jess was professional & clear in everything that was needed. All questions were answered with auth... Vis mer
Selskapet har svart
A good selection of Sofas to choose from, no high pressure sales left alone to browse at our leisure .very helpful and knowledgeable staff especially Kim at the Cannock store who answered all or ques... Vis mer
Selskapet har svart
I visited the Cannock store and Kimberly went above and beyond to help me phoning other stores locally. I returned shortly after and once again she was friendly and went beyond excellence. Her attit... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktopplysninger
Unit 4, Cannock Gateway Retail Park, Eastern Way, WS11 8XR, Cannock, Storbritannia
4,8
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Sunny was very helpful
Staff were helpful, especially Sunny. However, the reason for the low mark was their work tablets were not working properly on a Sunday to finalise our order. Expected a phonecall Monday, but nothing. Rang Sofaolfy who said they were going to give it 48 hours and try their tablets again. Sunny would ring me tomorrow. Tomorrow came and no phone all by 5pm, so rang Sofaolfy again. Spoke to Sunny who would make arrangements to finalise order and would ring the next day. This was done, so finally ordered.
7. juni 2026
Svar fra Sofology - Cannock
Thank you for your feedback. We're pleased to hear that Sunny and the team were helpful, but we're sorry for the system issues that delayed your order and for the lack of callbacks when promised. We understand how frustrating this must have been and appreciate your patience whilst the issue was resolved. Thank you for choosing Sofology, and we hope you enjoy your new sofa once it arrives!
Svar fra Sofology - Cannock
Hello, thank you so much for your review. We are so happy to hear this!
Svar fra Sofology - Cannock
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day!
Really poor aftercare
Really poor aftercare. We were told in store delivery will be 6 weeks - we've heard nothing from you since and so today we called after being left non the wiser to find out the order is going to be longer than 3 months from ordering. I wish to cancel the order - please can someone advise how... Very poor!
4. mai 2026
Svar fra Sofology - Cannock
Thank you for sharing your review. We're sorry to hear about your experience and would love the opportunity to look into this further for you. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, and our team will be happy to assist.
Good experience
Lisa who served us was very attentive and put in a lot of time to talk us through everything and be as helpful as she possibly could be.
22. mai 2026
Svar fra Sofology - Cannock
Thank you for this great review Mr Goodhead
Excellent service from start to finish
Excellent service from start to finish. Think the ladies name who served us was Liz.
22. mai 2026
Svar fra Sofology - Cannock
Thanks Jo
Very good service everything explained…
Very good service everything explained to us very.helpfull
17. mai 2026
Svar fra Sofology - Cannock
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Untruthful and shocking service…good luck if you buy off them.
Untruthful and shocking service attached with promises and broken communication and delivery service carried out by poor personality
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sofology - Cannock
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Awful sofa and poor customer service
spent £2000 on a 2 and 3 seater sofa. Arrived Jan 2026. 3 months in and the 3 seater is not as comfortable as the 2. It feels like we are going to slip off. Engineer came and stated there was nothing wrong with it and it was just settling in. I would not have brought it if i had known it would deteriorate in such a short time. Customer services were useless and offered nothing other than for us to pay for an independent report. DO NOT BUY UNLESS YOU WANT TO PURCHASE 4 SOFAS A YEAR!!!!!
25. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sofology - Cannock
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Very helpful staff and knowledgeable on…
Very helpful staff and knowledgeable on the product
18. mai 2026
Svar fra Sofology - Cannock
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Great service provided and the sales…
Great service provided and the sales consultant was friendly and knowledgable. We are looking forward to receiving our sofa.
17. mai 2026
Svar fra Sofology - Cannock
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Excellent
Kimberley who helped us was extremely knowledgeable and make the experience easy! Thank you!
14. mai 2026
Svar fra Sofology - Cannock
Hi there, thank you for your review. Another great review for Kimberley, we will make sure to pass this on! Have a nice day.
Svar fra Sofology - Cannock
Thanks for this fabulous review. We appreciate you sharing it with others!
Svar fra Sofology - Cannock
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Svar fra Sofology - Cannock
Thank you Maria!
Linda was so good she was very…
Linda was so good she was very knowledgeable and helpful. I’m slightly deaf and she was very patient and thorough with what I was after. We already saw the sofa online and loved the style and look
27. april 2026
Svar fra Sofology - Cannock
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
DO NOT BUY IN STORE
DO NOT BUY IN STORE
If you buy in store they will tell you that you have a 14 day cooling off period, this is a lie. You cannot cancel any orders past 48 hours even if they tell you otherwise. We are moving house and needed to cancel after 13 days as the new sofa will not fit and we are now trapped with it. Do not listen to the lying salespeople.
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sofology - Cannock
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Svar fra Sofology - Cannock
Hi there, thank you for your review. Another great review for Linda, we will make sure to pass this on! Have a nice day.
The lady who helped us was so…
The lady who helped us was so knowledgeable, and helpful, and patient...I was happy to order with her.
11. april 2026
Svar fra Sofology - Cannock
Hi there, thank you for taking the time to leave a 4-star review. It's great to hear feedback like this!
Svar fra Sofology - Cannock
Hi there, thank you for taking the time to leave a 5-star review!😊
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.