Snuz replaced a broken part for me even though my crib was out of warranty. Excellent customer care, thank you.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I’m really happy with the SnuzKot—it’s both beautiful and practical. The design is simple and modern, and it fits perfectly into our nursery without feeling bulky. You can tell it’s well made, and... Vis mer
Selskapet har svart
Ordered a Snuzkot skandi through a retailer and it was delivered direct to me by Snuz and found to be damaged. The retailer contacted Snuz but there was no reply for over 7 days. I even rang Snuz who... Vis mer
Selskapet har svart
We’ve used a few Snuz products over the years including the SnuzBaskit and most recently the SnuzStudio and we’ve loved all of them. The Snuz baskit has been shared with friends and is now b... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Shop at the official home of the award-winning SnuzPod bedside crib, SnuzPouch nappy-change sleeping bag and super stylish SnuzKot cot bed collection!
Kontaktopplysninger
The Green, CV35 0JE, Stratford Upon Avon, Storbritannia
- 0800 145 6536
- hello@snuz.co.uk
- snuz.co.uk
3,7
Middels
348 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 93 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Customer Service Gold
worked with Demi from customer services team and she was amazing!
easy to deal with, solution orientated and really professional.
keeping the brand name in high esteem from us.
outstanding service!
17. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Thank you for naming Demi, we love a name shout-out! and its fantastic to see Demi is doing us proud
Best wishes
Snuz CE team
Good service- original order not…
Good service- original order not delivered due to delivery company, fast response from Demi at snuz and issue resolved. 👌🏽
25. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Thank you for naming Demi, we love a name shout-out!
Best wishes
Holly
Excellent customer service
Unfortunately one of the products I purchased for my baby was faulty after a few months of use. I contacted the snuz team via email and I spoke with Demi who couldn’t of been more helpful, after sending the required information (such as proof of purchase etc) she instantly resolved my issue and sent me a replacement. Being a first time mummy to a newborn baby Demi made my complaint turn into a super positive experience and outcome and saved me from one less thing to have to stress about! Thank you so much!
24. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us We are sorry to hear you receive a product that was not our usual standard.
Thank you for naming Demi, we love a name shout-out!
Best wishes
Snuz CE team
great customer service
Ben was great and solved my issue promptly
24. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Snüz
Thank you for taking the time to leave us a review!
Thank you for naming Ben, we love a name shout-out! and glad we resolved the issue promptly
Best wishes
Snuz CE Team
Good customer service
Demi at customer service team is very responsive for the missing part request i sent over.
22. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Thank you for naming Demi, we love a name shout-out!
Best wishes
Snuz CE Team
Excellent customer Service
A have dealt with Snuz customer services a number of times of the years as I own a number of Snuz products and they are always great and super helpful. Demi goes out of her way to help customers in a friendly and efficient manner. Would always recommend Snuz to friends and colleagues
23. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Best wishes
Snuz CE Team
Rapidly replaced pieces that were…
Rapidly replaced pieces that were unfortunately damaged. Very easy and polite to work with to sort out!
15. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Snüz
Thank you for your review! We are so sorry that you experienced some damaged parts, but we are so pleased that we have been able to resolve this promptly for you. Your feedback will of course be passed onto the relevant department to be reviewed.
Best wishes
Snuz CE Team
great customer service
Holly from customer service was great. My Snuzpod 4 zip broke after just 3 months, so I called the number and they started an email chain that day. After sending proof of purchase the replacement part was sent out and received the very next day. Thank you for taking child safety so seriously. And thank you for making it hassle free.
19. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Snüz
Thank you for your review! We are so sorry for the issue you originally experienced but we are so pleased that we have been able to resolve this promptly for you. Your feedback will of course be passed onto the relevant department to be reviewed.
Best wishes
Snuz CE Team
Demi was great
Demi was great! handled the requested professionally and quickly!
16. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Snüz
Thank you for your review! its great to hear you had a great experience with Demi from our customer experience team.
Best wishes,
CE Team
Quick and on-time delivery
Quick and on-time delivery. Product is good quality / value for money
16. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Best wishes,
Ben
Big thanks to Holly and Ben
Big thanks to Holly and Ben for helping me arrange some replacement parts free of charge!
10. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Thank you for naming Holly and Ben, we love a name shout-out!
Best wishes
Demi
Awesome problem solving
Awesome problem solving, thank you!!!
10. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Best wishes
Snuz CE Team
Ben Harvey from snuzpod was great at…
Ben Harvey from snuzpod was great at fixing an issue I had very quickly. Good experience.
10. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Snüz
Thank you for taking the time to leave us a wonderful review! We are so sorry to hear that you experienced an issue with your SnuzPod but we are pleased to hear that this has been resolved by Ben. We love a name shout-out!
Best wishes
Demi
great customer service!
I bought a SnuzPod but it didn’t work so I contacted customer service. They were very fast to reply and give me a solution! Huge thanks to Ben H, who was super helpful!
9. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Snüz
Thank you for taking the time to leave us a wonderful review! We are so sorry to hear that you experienced an issue with your SnuzPod but we are pleased to hear that this has been resolved by Ben. We love a name shout-out!
Best wishes
Holly
Customer service satisfaction
Ben Harvey in the customer service team swiftly responded to my query and issued the missing parts without delay.
8. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Thank you for naming Ben, we love a name shout-out!
Best wishes
Holly
Snuzpod 4
I bought a Snuzpod 4. Good quality and quick delivery.
1. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra Snüz
Thank you so much for taking the time to review your experience, it really does mean a lot to us!
Snuzkot replacement parts
Had lost two parts of snuzkot and initially found it tricky to get them ordered up and found they were quite costly. However the customer services was great and delivery was fast. Even when there was a small issue the rectified it very quickly. Fantastic products!
11. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Snüz
Thank you for your review! We are so sorry for the issue you originally experienced but we are so pleased that we have been able to resolve this promptly for you. Your feedback will of course be passed onto the relevant department to be reviewed.
Best wishes
Snuz CE Team
Great Products!
Great Products!
Please excuse if this sent twice, had a glitch with my internet.
This has been a wonderful company to buy my baby’s nursery products from. The team were very helpful and had good knowledge on the products.
Holly was very polite, considerate and helpful. She resolved my issue quickly and kept me updated at all times.
Thank you,
H Bannerman
6. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Snüz
Hi there!
Thank you so much for taking the time to review your experience, it really does mean a lot to us! Thanks so much for the name mention, Holly will be so pleased that she was able to assist you efficiently.
Best wishes,
Snuz CE Team.
3 orders late or no delivery
My wife place an order and it didn't arrive (despite paying for next day delivery), replacement order took over a week despite chasing. I was willing to give the benefit of the doubt but I placed an order on Sunday and paid for next day delivery. Its now Tuesday and still no sign. Products are good but service is terrible - stop using cheap, unreliable delivery services like Evri! It's letting your company down.
21. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Snüz
Hi there,
Thank you for taking the time to leave us a review.
We are so sorry to hear this! We do appreciate all feedback from our customers and this will be reviewed internally.
Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution.
Best wishes
Snuz CE Team
Everything suggests this is a premium…
Everything suggests this is a premium product until you receive it flat pack with a multitude of parts, poor instructions and parts that are dubious quality and don’t fit together. It is genuinely really bad.
9. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Snüz
Hi there,
Thank you for taking the time to leave us a review.
We are so sorry to hear about your recent experience with your furniture. We do appreciate all feedback that we receive from our customers as this does help us to improve both our products and service.
Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can rectify this for you as quickly as possible.
Best wishes
Snuz CE Team
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