Snüz Anmeldelser 

I bought a cot a couple of years ago via a reseller. All great, but when I came to turn it into a toddler bed I realised there was a part missing. I contacted Demi at Snuz and within the week I had the replacement part sent out, at no cost. Exemplary customer service.

Demi was wonderful and her responses were prompt. She helped me remedy an urgent situation that wasn’t a fault of Snuz UK at all.

I cannot fault the customer service from Demi and the team at Snuz. My issue was fixed quickly and nothing was too much trouble. Their products are great too, not only safe and practical but they look great as well. 10/10

We bought a snuz pod for our own use and since we loved it, we bought a second one for our relative. But they decided to simply use ours, so we now had an unopened snuz pod. Before ordering the snuz, we had called the company and inquired if there is free returns if we didn’t like the product. They said they offer free returns. But now they have gone back on their word saying we should return at our own expense. Now we are stuck with a snuz pod that will be very expensive to return. On the other hand, they sell it on Amazon and have free returns there. They could’ve easily offered the option of buying it from Amazon. Also, they have refused to even provide a return shipping label which I’m sure would cost less than us figuring out our own return shipping, even if we had to pay for it. Overall very disappointed with the customer care.

I was disappointed with the delay in delivery with my Snuz extension kit, so talked to Demi and was really impressed with her exceptional and excellent care in sorting the issue out, many thanks.

False advertisement on next day delivery and after multiple times following up on order I was told something different each time either a delay in the warehouse or it’s left us and you shall get it tomorrow however I did receive it like 4 days later. Don’t bother keeping customers updated on order either which I found very unprofessional for a decent brand like themselves…

Lovely snuzbasket - great quality and looks really smart. Customer service (Ben) were really helpful in helping me correct a mistake I made in my order - thanks so much!

We ordered a crib from Snuz as they offered next-day delivery. Fast forward two and a bit weeks, and we are still waiting. After following up on its whereabouts, we were eventually given a tracking number. However, a few days later, the tracking still had not moved. After reaching out yet again, we were told the crib was now lost in transit. You'd think they would ensure a new one was sent (this time with next-day delivery), but that's wishful thinking. Here we are, still cribless. Customer service doesn’t seem to care and shows no sense of urgency. It shouldn't be up to the customer to constantly chase you for their order!

Wrote to snuz to enquire about a missing piece while changing the cot to a toddler bed, Ben wrote back to me through email very quickly and was so helpful! He identified which pieces we needed and arranged shipping immediately. He was so quick with replies and went above and beyond. We absolutely love our snuz products and have had nearly everything from the snuz range. The customer service is exemplary and I will always recommend the brand and service to everyone. Thanks so much Ben Harvey!! We look forward to enjoying this product for many years to come. ⭐️⭐️⭐️⭐️⭐️

Very helpful, Super fast and friendly service :)

I had accidentally broken a piece to my snuz pod whilst building it, and Demi has instantly arranged to have a replacement part sent out to me ASAP!
Especially grateful as our baby is due next week.

Thankyou !! :)

The brand is premium, the overall product looks so chic, and there’s nothing on the market that currently compares. I purchased the snuz crib, mattress protector and grey fitted sheets.
Easy to assemble and feels very sturdy, the crib sits flush against the bed, to give ease to any new parents to reach over to their newborn.

Now my crib is up im so looking forward to meeting my baby.

The customer service team were fantastic and Ben was incredibly knowledgeable about the products, he was very calming and helped resolve a minor issue.
Incredibly thankful for a calm knowledgeable representative to have taken my call.

Overall the entire experience was excellent.

Looking forward to continuing my experiences with Snuz

I ordered a bed and the payment had failed But I hadnt noticed , When contacting customer support I was helped by Demi. It was efficient , fast and extremely helpful. Happy to have had such a great experience.

I cannot tell you enough to avoid this company. Multiple parts do not fit. My baby is due and I cannot put my crib together. Its been a week trying to have this dealt with. I finally received the part to replace the first one with a problem today and now there's another part that doesn't fit. I've cannot express the stress and upset caused. There is clearly 0 quality checks done, echoed by the faulty snuzcloud I was sent by way of an apology. I wish I could upload photos to trustpilot. Do not buy.
And now they aren't manning the phones despite it being in their office hours and the weekend is coming up so for the next how many days I'm faced with the stress of what the f do I do now?! I don't drive. I can't afford to replace this this month. I am not okay and do not need this kind of stress or upset this close to the birth.
Can I also just note how lacking in compassion the first agent was that I dealt with, Ben, who didn't even apologise on behalf of the company.

Demi was very hopeful and efficient. Got my items sent out the day we spoke.

We love my son's Snuzkot, he has slept in it since he was 6 months old. He is now 2.5 and we have added the toddler rails.
On putting the bed back together, with the toddler rail. The screws pierced through to the other side! Making two holes on the outer side of the cot.
I contacted Snuz customer care, and was contacted within the hour! I spoke to Ben Harvey, who was very helpful. Once I had confirmed what screws I had used and shown photos of the damage.
Ben has requested that a new part be sent out to me.
Thank you Snuz, I'll be purchasing the bed extension in a few years!

I contacted snuz due to a issue with a snuzpod 4, i was served by demi. who went above and beyond in resolving the issue. the product itself is perfect, we chose it for the extremely soft cozy mattress, which was so much softer than other bedside cribs. i cannot recommend snuz their products and their customer service ( Demi) highly enough.

I spoke with Demi, she answered all my questions and was super helpful! she was friendly and informative and I would 100 percent use your customer service again due to her! thanks again Demi

When I first ordered a cot for next day delivery, i received an email the next day saying my payment was rejected and my order cancelled. This was after they had already sent me confirmation that the order had gone through. Customer service was no help when I called. I placed the order again for next day delivery, the next day I hadn’t received any sort of delivery notice so I called and they said it was delayed. I desperately need this cot because my baby is coming home from hospital this week so they said they’ll get it out for me. Two days later DPD asked me where they can leave the parcel if I’m not home, I designated a safe space. DPD did not leave the parcel there, and said it was because the vendor specified that parcels cannot be left in a safe place. It’s now going to be delivered tomorrow to a pickup point. My baby is coming home today! Why advertise next day delivery if you’re not going to do it?! And why not tell me that I can’t designate a safe space, I would’ve made sure someone was home from the hospital then. I wish I’d gone for another company now, this whole experience has been awful.

Outstanding customer service from Georgina. We purchased some items from a local company a few months before our nursery was ready to be completed. Fast forward a few months and we realised that some of the parts were missing on the Snuz changing table dresser. The local company supplying the Snuz items had now closed due to financial difficulties. Our only hope was to contact the manufacturer for help. Georgina replied to my query. She was very sympathetic and understood our worry of the missing parts, as we would not be able to use the Snuz changing table at all without the parts available. She replied back, offering to supply the parts at not extra cost. We are incredibly grateful and we thank her for going above and beyond and getting this delivered to us free of charge.

I ordered a snuz baskit from them on the weekend and was given next day delivery which was great as my baby has come early. This still hasn't arrived and when I called customer services they have told me my order hasn't even been sent!!! I am absolutely disgusted by this as why advertise something you cannot offer! My baby still has no where to sleep so now I have to go out with a newborn and buy a Moses basket. I am very disappointed and upset and I also wanted to say I understand this is not customer service and they were very professional and polite despite a very angry me.