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Amazing service from Holly - provided us with a new stand when ours became faulty - honoured our warranty and was very professional and helpful.

Thankyou kindly holly we love our Snuz products there 10 out of 10

Demi, the lady who emailed me from Snuz, was fantastic and efficient at resolving my issue. She responded and acted quickly, sending out the parts required. I’m so grateful for this and would now 100% repurchase from Snuz again.

Thanks Demi!

Love the Snuz cloud. Bought one for my first child. We use it every night and now for my second, we have bought another one. Exceptional customer service from Snuz. I had a comment and they responded within a few hours and acted very promptly. Highly recommend

Demi was very helpful and answered my query straight away, resolving the problem for me
Her customer service was excellent and thanks to her I have the resolution I wanted

The Snuzpod I have (an old model) turned out to be from a batch that had an upgrade released. I contacted Snuzpod not expecting it to still be available this many years later, Demi dealt with my query, they replied incredibly quickly and the free upgrade is on it's way to me already (a day later). Very friendly, helpful and quick customer service, thankyou Demi!

Superb quality and excellent customer service!

Great customer service, they were really helpful when I placed my order on kiddies kingdom website and sent me all replacement parts.
So I have Snuzpod 4, which is fine, but honestly we don't use this much. We have Snuz Skandi furniture set and it is just awful. It was a greatest mistake that I chose this furniture set... So when it came to building up a cot it was a nightmare as all parts not sit properly with each other and I had to ask Holly and Rosie from customer service to send me another parts, and to say, lots of parts was changed. Again, customer service was as brilliant as it could be. Ok, so with another parts we managed to build up our snuzkot skandi, but it still has a big hole underneath the cot, where lattice connects to the cot base. I just didn't have any more power to rebuild this cot and to ask for another parts to be shipped to me, as it was my last weeks of pregnancy and literally more than a half of cot parts been already replaced... We haven't used this cot yet, but the quality is awful... Moving to a wardrobe - it was easy to build it up, but once we began to use it, the handles just went out and it is impossible to put this back, so we had to use a glue to put it back, the same happened to a changing table drawers - handles just came out after 3 month of use. So overall, I wouldn't recommend to any of my friends to buy furniture from this brand, as it is not sturdy, it won't last a long time and it will cause inconvenience to a new parents. Very bad quality, don't repeat my mistake.

Friendly staff and prompt reponses to messages. Thanks again for your help.

Really pleased with both the product and customer service. We bought a Snuzcot 3.5 years ago for our first child, who has used it as a cot and a bed but now out grown it and pass it onto our newest arrival. Not only is it still going strong but I had lost some of the screws to turn it back into a bed and they sent me the replacements in a matter of days. Really pleased and am sure it will last another 3+ years.

I recently purchased a Snuzpod 4 and it came with a faulty screw. I emailed the Customer services team at Snuz and they got back to me straight away confirming the issue and advising on how they could fix it for me. They sent out a replacement screw immediately. I spoke with Holly from the team and she was great in her communication, providing fast and clear responses to my emails which really helped to resolve the issue quickly. I would highly recommend Snuz and their Customer service team, and will continue to be a customer in future.

Great Service and support. Just Perfect.
Thank you very much, Demi!

I can’t fault the customer service offered by Snuz especially Holly.
From my first call explaining the minor issue I had with a courier delivery and the damage that was caused and missing part, Holly ensured that a replacement product would be sent and arranged a new courier to collect the damaged product.
Being able to speak to someone who was so kind and showed empathy to my knowing I’m currently 35 weeks pregnant she took care of everything straight away. In fact my replacement product was here less than 24hrs later! Thank you HOLLY! A fantastic asset to Snuz!

The bolt and nut did not fit on the Snuzpod4 ! so after getting half the Snuzpod4 made we then have to go through a lengthy customer service process and then wait 3 days for the new nut and bolt to arrive.
It is cheaply made in China with a lot of the parts not fitting tightly. £50 instead of £179 would be a fair price!

Initially disappointed that our snuzpod had a minor fault meaning we couldn’t have it in bedside (3 sides up) mode. We contacted them immediately, sent some pictures and within 2 days we had replacement parts. Really impressed with their customer service, Demi was extremely helpful, which, with a week-old baby, was much appreciated! Thank you!

Very happy with my purchase, they have been very professional from customer service to delivering the products. Their products last long and happy to see sustainability on their products. Thanks.

Thanks for the quick response and response to the problem. Everything was prompt and without any problems! Thank you for your trust and understanding.

I went to a baby event and spoke with Demi who was really friendly and helpful who went above and beyond. I originally went to buy a mattress which we ordered. I then started saying about a discolouration we was having with the Snuzpod. Demi was very helpful and without question said she will send us a new material due to this problem. We couldn't believe how helpful she was. We are so very grateful to Demi and cannot wait for the mattress and now new material to put together our Snuz ready for our little boy. Thanks Demi best customer service ever! Dedo recommend

I made a mistake by ordering the wrong size mattress (tired mum brain) I called Snuz to try and change the size before it was sent out but unfortunately they don’t amend orders. Demi was absolutely lovely, very friendly and professional and she explained that while they don’t amend orders she would cancel it and get a refund sorted asap.

The lady who helped me to find my lost parcel was so helpful and efficient.

My husband and I spent over 200 hundred pounds buying the full set for the Snuz pod 4.
When we went to build the crib we noticed the wood splitting where the wooden dowels at the base connect together. Some of this was damaged before even taking the parts out of the plastic.

After contacting customer service asking for a full re-fund they insisted that we had to give them a change to rectify the fault under trading standard laws. We agreed to do so.

We gave the company this opportunity giving them the part codes that needed replacing to resolve the fault. Snuz Pod have since sent some of the parts but have missed two crucial parts of the frame out of the delivery.

Again, I contact the customer service team to say we are missing part C of the crib please can these be sent. They have now requested that we take a photograph of the parts sent in order for them to proceed with rectifying this issue.
Within the most recent email the company or customer service agent 'Holly' actually made a comment to say that, I as the customer must work with the company to ensure the issue is resolved.
At every step Snuz have made it difficult to work with them, they had a chance to send the correct parts and failed to do so. They are currently still not offering a refund on a faulty product but they are happy for me to put my new born in it. I am 8 months pregnant, do not have a functioning crib and am 200 out of pocket!

Completely disgusted by the customer service, I will not recommend this brand to any to new mum based on the lack of support I have received and the long email chains I am having to keep up with to resolve their fault.