Found out about this company this morning, went there and ordered online to collect immediately, staff were ever so helpful, As I collected in person they offered me a refund for postage or anothe... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
They sell faulty machines and do not give refunds. Customer service is appalling. Will have to take them to court for selling faulty machines under sales of goods act 1979 / consumer act 2015 sect... Vis mer
Selskapet har svart
I ordered on Friday and delivery was due Monday, it never arrived so checked tracking with courier company, it stated there had been a problem with my delivery. When contacted I was informed it had b... Vis mer
Selskapet har svart
Alan @ Snowshock been brilliant past two days as my machine wasn’t freezing and he sent us new parts and also helped us to put it on via video call. Machine wasn’t freezing off since last year and now... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Leverandør av mat og drikke til catering
- Drikkevaredistributør
- Matprodusent
- Leverandør av restaurantforsyninger
- Lager
Skrevet av virksomheten
Slush Machines, Slush Syrups and Slush Supplies from SnowShock, UK Wide suppliers of premium slush products. Call us today to order on 0330 053 6132.
Kontaktopplysninger
Unit 2, Whitehouse Road Industrial Estate, Whitehouse Road, NE15 6LN, Newcastle upon Tyne, Storbritannia
- 03300536132
- trustpilot@snowshock.co.uk
- snowshock.com
4,5
Enestående
202 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Really like the snowshock no Glycerol…
Really like the snowshock no Glycerol syrup but unfortunately on my first order they sent out the wrong flavour. I did email to let them know but never heard back. Hopefully future orders will be correct.
10. mars 2026
Svar fra SnowShock
Good Morning T Green,
Sorry to hear this! I have checked the system & asked the sales team to check for any report of this and we cannot see your email. We would love to rectify this for you. Please call 0330 053 6132 and give reference TRUST JOE.
I was pleasantly astonished by how…
I was pleasantly astonished by how tasty my meal was, and I am sure to order from here again soon.
24. desember 2025
Anmeldelse skrevet uten oppfordring
Superb service and perfect right…
Superb service and perfect right guidance,, Competitively priced goods and quick delivery.
Happy with everything from start to finish ❤️❤️❤️
2. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra SnowShock
Thank you Isabel, we are so please to receive your comments. Have a great day, happy slushing!
Yet again fantastic service from Alan
Yet again fantastic service from Alan.
It was time to get the machine out again & Alan was great in advising on how best to ready the machine for the sun season. Had a few issues with leakage which Alan quickly diagnosed and sent out next day some seals and motor that was needed.
Exceptional service when needed!
Thanks Alan
3. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra SnowShock
Hey, thanks. It's great to hear one of our exceptional staff giving exceptional service. We're here for you should you need us anytime, have a great day :-)
Excellent service
Excellent service. Fixed the machine right on time and friendly staff
24. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra SnowShock
Wonderful, we're happy to help anytime.
Excellent service
Excellent service picked up repaired and re delivered within 4 days full costings provided no hidden extras fabulous service thanks for the swift support
20. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra SnowShock
Great, we are so happy you could rate our service so highly, we appreciate the feedback.
Svar fra SnowShock
Love it! Thank you.
Alan @ Snowshock been brilliant past…
Alan @ Snowshock been brilliant past two days as my machine wasn’t freezing and he sent us new parts and also helped us to put it on via video call. Machine wasn’t freezing off since last year and now it’s working perfectly so thank you very much Alan.
11. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra SnowShock
Thats great news! Anytime we can be of help, you know where we are.
First Class Company
Have dealt with this Company for a while and the service has always been first class. Recently had a problem and Alan dealt with this quickly and efficiently. Thank you.
6. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra SnowShock
Hey, thanks for the review, you make us feel so proud.
The delicious flavors of my meal were a…
The delicious flavors of my meal were a pleasant surprise, and I will definitely be ordering from here again in the future.
Absolutely lovely... Would’ve got five stars if they came with a pouring nozzle & measurer
1. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra SnowShock
Thanks very much.
The delicious flavors of my meal were a…
The delicious flavors of my meal were a pleasant surprise,
and I will definitely be ordering from here again in the future.
2. september 2024
Anmeldelse skrevet uten oppfordring
Great product and excellent service!
Snow Shock is a fantastic company. Their unique slush flavor keeps customers coming back. I've been with them for 15 years across two stores. The slush is always top-notch. They provide helpful videos and phone support for machine issues. In 15 years, we've had just one late delivery, which was the courier's fault. I highly recommend Snow Shock.
30. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra SnowShock
Thank you so much for your kind comments, we're looking forward to 15 more years with you.
Buy from elsewhere!
Don't bother wasting your time and effort. Very rude employees and don't know what they are doing. Don't buy Snowshock products. There are better brands with better quality out there. You'll regret it.
7. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra SnowShock
Thank you for your review. Although it's quite scathing, we appreciate all feedback. Clearly something has gone wrong, and we would like to understand how we can regain your respect. The experience you described doesn't align with our standards. Unfortunately, we couldn't find your details in our system, and none of our team members recall any recent disputes. Please email us at enquiries@snowshock.co.uk with more information about your issue, and we'll prioritise finding a suitable solution.
Tasty slush and the coffee was superb
Tasty slush and the coffee was superb, I thoroughly enjoyed the refreshing drink and the rich, flavorful coffee at this place.
1. oktober 2023
Anmeldelse skrevet uten oppfordring
Prompt delivery
Prompt delivery, good products only downside was I found the website rather annoying and time consuming to place the order. Kept going to the trolley after each item ordered, then had to navigate back to select the next item.
4. september 2023
Svar fra SnowShock
Thanks for the feedback Ian. If for example you are ordering syrups - click on veiw all - from that page select the qty of the flavour you want - add to basket. The basket will open a side window but you can close it and carry on. Hope this helps, have a great day.
Svar fra SnowShock
Thank you, your feedbacks important.
Excellent customer service & product
Always excellent customer service and high quality products. I purchased a refurb machine and it is excellent, syrups are great flavoured too. Would definitely recommend!
16. august 2023
Svar fra SnowShock
We are so glad to hear this. Anything you need, we are here for you.
Great product and amazing service and…
Great product and amazing service and customer service.
I will use no one else
16. august 2023
Svar fra SnowShock
Thanks Aaron, you've set us up for a great day!
Fast delivery great service
20. august 2023
Svar fra SnowShock
Thanks for taking the time to place a review, we love to hear your comments.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.