Found out about this company this morning, went there and ordered online to collect immediately, staff were ever so helpful, As I collected in person they offered me a refund for postage or anothe... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
They sell faulty machines and do not give refunds. Customer service is appalling. Will have to take them to court for selling faulty machines under sales of goods act 1979 / consumer act 2015 sect... Vis mer
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I ordered on Friday and delivery was due Monday, it never arrived so checked tracking with courier company, it stated there had been a problem with my delivery. When contacted I was informed it had b... Vis mer
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Alan @ Snowshock been brilliant past two days as my machine wasn’t freezing and he sent us new parts and also helped us to put it on via video call. Machine wasn’t freezing off since last year and now... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Leverandør av mat og drikke til catering
- Drikkevaredistributør
- Matprodusent
- Leverandør av restaurantforsyninger
- Lager
Skrevet av virksomheten
Slush Machines, Slush Syrups and Slush Supplies from SnowShock, UK Wide suppliers of premium slush products. Call us today to order on 0330 053 6132.
Kontaktopplysninger
Unit 2, Whitehouse Road Industrial Estate, Whitehouse Road, NE15 6LN, Newcastle upon Tyne, Storbritannia
- 03300536132
- trustpilot@snowshock.co.uk
- snowshock.com
4,5
Enestående
202 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent speedy delivery
Excellent speedy delivery - fair price regarding syrup and shipping. Only slight disappointment was I never received a reply to a question I had which I emailed.
12. september 2022
Anmeldelse skrevet uten oppfordring
Svar fra SnowShock
Hi Kriss, thanks for the review. I found your details on our system, but no e.mail somehow. Please e.mail here if you would still like some help
sales@snowshock.co.uk
Svar fra SnowShock
Thanks Dalvir, we appreciate your words.
Great service and fast delivery again…
Great service and fast delivery again from Snowshock
18. august 2022
Svar fra SnowShock
Many thanks for the feedback we appreciate it.
Quick delivery everything in stock
17. august 2022
Svar fra SnowShock
That's an A for the Team, thanks Mr T ;-)
In one word crap
We have to do all chasing for an engineer on a brand new machine.
Slow delivery on machine and Dredful slow delivery on slush consumables
12. august 2022
Svar fra SnowShock
Hi Matthew, we have been looking into your issues and I belive things are resolved. Thank you for your comment that the review was aimed mostly at the 3rd party companies we use for delivery and service. Your feedback is valuable and helps us to improve on our 96.2% success rate.
Had issue with bowl service department…
Had issue with bowl service department were very helpful and order the part I needed for me. Gave me very helpful advise on the best way to fit it.
12. august 2022
I was given a discount code that would…
I was given a discount code that would not work. Email for a call back and filled in the online form for a response now 3 days later and no reply
10. august 2022
Svar fra SnowShock
Hi Andrew,
Apologies for the issue with our discount code. A member of the sales team is going to contact you via email to look into this for you.
Excellent service from start to finish
Excellent service from start to finish. Clear website information gave you all you need to do an easy order.
We were kept in the loop with the dispatch with regular delivery updates.
7. august 2022
Svar fra SnowShock
It makes us happy if you're happy, thanks for the review.
Great prices
Great prices, great customer service experience, great value on products and most of all great profits!
3. august 2022
Svar fra SnowShock
Thanks Jaspal, great to hear, we hope you have a great day.
Easy to use web site
Easy to use web site. Order arrived very promptly. Couldn't ask for more.
2. august 2022
Svar fra SnowShock
Great, we'll try our best to keep this up for you.
Simply cant fault the machines or…
Simply cant fault the machines or ingredients. Service has been exceptional so far too
31. juli 2022
Svar fra SnowShock
Thanks for sharing, have a great day.
Svar fra SnowShock
Thanks for the feedback Andrew, we hope to look after you for for a long time to come.
Excellent staff
Excellent staff. Kelsie always on hand to give 100% to her customers and very pleasant
26. juli 2022
Svar fra SnowShock
Thanks for this, Kelsie's over the moon!
Svar fra SnowShock
You've made Kelsie's day! Thanks.
Very fast delivery
Easy to order, very reasonable price and super quick delivery! will not get my syrups for my home machine from anywhere else now
25. juli 2022
Svar fra SnowShock
We're glowing x
Svar fra SnowShock
Thats great. Once we are aware of a problem with our couriers we will always solve it as urgently as we can, thanks for your patience.
Hi Jack, apologies if you have experienced an issue with your order, however according to the courier your full order was signed for on 30th May. Although this order does date back a while a member of the team will be more than happy to look into this further for you. You can contact us on 0330 053 6132 with any queries relating to your order.
I was very satisfied with the service I…
I was very satisfied with the service I got over the phone, everything that I needed to know was explained to me in great detail. And I love the triple slush machine it’s awesome.
Thank you,
Janie
23. juli 2022
Svar fra SnowShock
Hi Janie,
We're very glad to hear you're happy with your purchase. Make sure to try some of our other flavours in your triple machine! Thank you for your review.
Dette er Trustpilot
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