Smokstore Anmeldelser 

I just made a purchase and I have seen all the negative reviews of this business, so far their shipping fees and conditions are confusing (and almost the same as my order total), but I’m going to give them a chance to help me decide if going with this business was a good choice, I’ll update my review accordingly.

Update 1: Customer service has had reasonable response times, and although the order took longer then expected to ship it is now on its way. So despite what people say, this is definitely not a scam it is just a slower process then you may expect. You may need to contact consumer support to make sure that your order has been shipped, so that’s why it remains a 3 star for now. I will update when I receive the product. April 1st, 2026

I ordered a package almost 2 months ago and I still haven't even received a tracking number, I was in contact with the company for the first 3 weeks, and I haven't received a response for over a month now.

EDITED: My order came in two packages about 10 days apart. Although the wait was longer than I expected, I received exactly what I ordered and I’m very happy.

It’s been 12 days and I haven’t received a confirmation that it shipped. I decided to look up the website & uncovered countless bad experiences had by customers. I emailed them yesterday so fingers crossed. If they screw me I’ll be back to tell the story. Hopefully enough of us will make a change. Absolutely disgusting behavior.

Just placed and order and I have to say they're GARBAGE. I ordered a mod for which they showed they had EVERY color available. I ordered gray. I also ordered several packs of pods (this particular mod had a coil/pod all-in-one). After not hearing anything from them for almost 5 days, I reached out to them by email to check status. They responded after another day or two, asking if I wanted "blush pink" instead of gray for the mod, and if I was OK waiting "several days" for the pods as they're out of stock...
I asked if they had black (something closer to the color I wanted) and asked if they knew when the pods would be in stock. They responded another 3 days later stating that pink is the only color they have available and they have no idea when they'll be getting more pods.
It's just plain scummy to sell stuff you don't actually have stock of (or have any kind of arrival date). These weren't ordered as a backorder thing. They had another item I wanted that was listed as backorder/pre-order, but I held off on ordering that in case it might delay the primary items that I need more quickly. So, they have the option to list something as OK to order but not immediately available, but still opted to list these items as available and take my money.

I finally found a device and RDA that I have been looking for ever it seemed like so when I saw this so called place of business showed them in stock I placed my order they took my money instantly and then the wait begins I decided to email them to find out why my order was still pending only to hear the next day that what I had ordered was no longer in stock and for me to choose something else unfortunately that response was not the answer I wanted to hear so I decided to cancel my order as of today 1/3/26 and five emails later still no response isn’t that just wonderful customer service

Good communication how ever my 20 day expensive shipping is not close to 30 days with no product so now im stuck trying to find local for my vacation. All they said is can someone sign if your not there would give refund ill never buy from here again.

I’ve been trying to contact your store for several days now with no success. You don’t respond to emails, and it’s impossible to reach you by phone. This is extremely disappointing — the customer service is very, very, very poor.

Don't shop SMOKSTORE
Made a purchase, didn't receive tracking # or shipping notification. After three weeks, I emailed SCHMUCKSTORE and was told, by the notorious "coco", it would ship when my payment cleared. My credit card was charged when I made the purchase. After another week, and another email, this time no reply. I finally disputed the transaction with my credit card.

7 september bestelling geplaatst, vandaag email ontvangen dat de status van mijn bestellingen "complete" is en onderweg.. (2/12) dat zijn 12!!weken voor bevestiging en verzending.. en dan steekt het nog niet in de bus..
Nee hoor.. nooit meer

Very nice product. Fit my vape perfectly. And a person kept me up to date when package was leaving their warehouse and product came on time thank you

Very, very long time to get my order. But everything is delivered after 6 weeks waiting. I was scared is a scam, but is not !!!!! Was shipped in a very safety Box and not in a bag.
Thank you

I mean it’s not a scam but it’s not great. Ordered in early October and didn’t hear anything about the order until like the 20th. It took 3 emails before they even responded to me and even then it was weird. The whole time someone named coco was talking in broken English while trying to communicate a refund. It took them about a week and a half to refund but I did still receive the refund. Use this website as a last resort, it won’t take your money but you won’t have the best experience.

⭐️⭐️⭐️⭐️⭐️
Great experience and high-quality products!
I had a very pleasant experience ordering from Smokstore. My package arrived safely, and everything was high quality and just as described. Coco was especially helpful — they kept me updated and made sure I felt comfortable throughout the process.
Overall, I’m really happy with my order and the service. I’ll definitely be ordering again!

Placed an order weeks ago. Haven’t heard anything but they took the money. Trying to contact by email with no response. Should have read the reviews first and I usually do. I won’t by or say anything good about this site. Order 279349

Order: Oct 4, 2025, #279125 ($26.10). Confirmation showed Pending.
Name fix: Oct 5 exchange for spelling correction.
Cancel request: Oct 9 due to non-dispatch.
Final notice: Oct 10 with deadline Oct 11, 12:00 JST → no reply / no refund.
Action: Oct 12, initiated a chargeback (Merchandise Not Received / Cancelled No Refund).
Note: If a full refund is processed, I will update this review accordingly.

These people are criminals! Ordered item weeks ago and no tracking number and when I emailed to chase some mysterious woman called Coco responded with broken English saying tracking number will be there in 2 days then nothing! Ironically a few days later my bank account was hacked for $5000.00!

BEWARE!!!!!!!!! Chinese company stealing from Americans! These people are scammers and will steal your MONEY! I ordered an item through them. When I emailed customer service about the order, they took three to four days to respond. Then I was told the order would not go out for a couple of weeks and that it would take 20 days to arrive, once it was shipped! (NONE OF THIS IS ON THE WEBSITE). I canceled the order, and it's been over ten days, but they have not refunded me as promised. Now they are not returning my emails or requests for the money I already paid them!!!! I'm furious! DON'T DO BUSINESS WITH THESE PEOPLE - THEY ARE THIEVES!

i ordered recently the product from their website. Site says - item is available and i can order and item will be shipped. I ordered, after company received my money - i got email from company - item is not available and can not be shipped. I asked about send my money back, No response.

I honestly don’t know what to think of my experience, as I only ordered my device 4 days ago (4th of August 2025), and the tracking section on the website won’t give me any information on the status of my order, instead it gives me a message that says “GLS Spain (National)
The carrier hasn't updated any tracking result or the tracking number/carrier info is incorrect”, and I have absolutely no clue what that even means. I did send a couple emails, so I do hope to get a response from Coco or someone.

Thank you and kind regards,

-Chris