Smile Kitchens Anmeldelser 

The experience from start to finish was seamless, and the design process was incredibly smooth. Jennifer was extremely helpful throughout, taking the time to understand exactly what we were looking for and delivering a design that perfectly met our expectations.

Tom Elliott was fantastic. He designed my kitchen exactly as I had envisioned it, talked me through all the available options and provided expert advice throughout. He was a pleasure to deal with from start to finish and made the whole process straightforward and enjoyable. I would highly recommend working with Tom if you have the opportunity.

Our experience with Smile has been great. Natalie was our designer and whilst we knew almost exactly what we wanted, she had suggestions about things that we hadn't thought of, that have made a big difference in the overall use of the kitchen. The delivery process was great, we were kept well informed of delivery date & time by Emily and the driver Rob and his mates Brad & Scott were incredibly timely and helpful, putting the units where I wanted them. The installation pack that comes with the delivery made checking off all my items easy and quick. My fitter has had no issues with damages and has complimented the quality of the products, saying they were a dream to install. We did have one small item missing but it was sent out quickly once I reported it to Emily and didn't hold up fitting in any way. Overall, im ecstatic with the kitchen, it looks exactly like I had originally pictured in my head!

I can’t complement Smile Kitchens enough. If you are considering a kitchen from them don’t hesitate!
Firstly I was assigned a kitchen designer, who was Jon. The whole design process went smoothly and I felt very confident to place my order. Jon kept in touch throughout. Once the order was placed I was then assigned to Jack who dealt with everything until the kitchen was fitted and beyond. Both Jack and Jon were extremely helpful and informative. I found Smile Kitchens customer service to be second to none.
Moving on to the kitchen. My very experienced fitter had never fitted a Smile kitchen before but was impressed with its quality. I had a tight budget but the quality of the units were on a par with some double the price.
I would highly recommend this company on cost, quality and customer service.
Thank you so much Jon and Jack

We couldn't have asked for a better design experience with Jennifer. From the first call she took her time to get to know us, our budget and what we wanted to get from our new kitchen, and since then we have had many calls which have never been an issue to book in for with Jennifer. She made sure to go through every detail with us during the design process, ensuring we understood the process, and best of all has created a beautiful kitchen design for us that we can't wait to now get fitted. We would recommend Jennifer and Smile to anyone looking for a new kitchen!

Ben and Olivia Wright

The smile representative was so helpful & understood straight away the kind of kitchen we wanted.

Corinne has been amazing throughout the design process! I’m so happy with my final order.

Fantastic kitchen company! I started planning my kitchen with Smile quite a while back when I had plans for an extension (pre-build starting) so it’s been a long road for my designer Jon who has been absolutely fantastic throughout the whole process. We have had many design consultations during this time, tweaks to the design and really great communication, planning and suggestions throughout. Kitchen is ordered and I’m very excited to see the end result. Would highly recommend using this company! They just make the process so much easier 🙂

We throughly enjoyed the professional, friendly service with our kitchen designer Corinne, assisting us on every stage of our kitchen project, the quality of product is second to none. Corinne put our minds at rest until we had the perfect plan in place. Thank you Corinne ! We fully recommend Smile kitchens to anyone who is thinking of replacing or purchasing a new Kitchen.

Great experience with Matthew, fantastic designer, very knowledgable and great communication! Would not hesitate to recommend

I ordered my kitchen and utility from Smile in July and Nov 2025 as I had just bought a new house and was project managing an extension and renovating the entire home.

After lots of research on Smile Kitchens, everything seemed positive. My initial designer was Ian who was very friendly and helpful and came up with a great design for both rooms, however I sometimes found information I'd send via email (i.e room dimension/product choices) to be missed, having to go through info again during calls and occasionally forgetting to send out sample parcels. As I was managing an entire renovation, having to chase or repeat myself was a little frustrating.

You are given a two day delivery window, and a final day is confirmed a week before. When my utility was delivered in July 2025 Smile did not confirm a delivery date until I chased one evening after 5pm to be told the delivery was arriving the next day. I informed them I couldn't take in the delivery due to no notice given, I hadn't arranged for my builder to be on site (as I didn't live at the property), I also had work commitments. I chased Smile the next day at 9am via telephone. The information was ignored and the driver turned up at 10am, I made lots of frantic calls and luckily my builder sent someone to take in the delivery. There were missing items, and when they finally were replaced the items were damaged.

Customer care department is TERRIBLE, they do not acknowledge complaints (including the manager), you constantly have to chase via email or calls to get any response, even when sorting out product issues. I've also had responses from the team saying they "forgot to reply".
They will eventually sort product issues out, however as mentioned it takes a lot of chasing, for example... today I've had to chase because they've failed to respond to my product issue sent two weeks ago!

I got a new designer to finish off my kitchen due to previous frustrations. Tom was amazing and I can't fault him, he is detail oriented and made sure everything was perfect, even sorting out issues the Customer Care team should have.

The kitchen delivery was smoother and I was given notice. It was delivered and installed Nov 2024, however I had, and still have MANY issues. Multiple oak and plastic drawers were defective and skewed, there are hinge issues causing doors to rub and ruin bespoke painted doors. 6 months on I'm still having issues, 3 out 23 of my doors/drawers have become skewed, with the supplier saying this is due to humidity (one door being the integrated dishwasher). These three doors sit under a ventilated window too.

Multiple times the supplier has sent replacement parts, with no communication from Smile on delivery days so often they are left outside and sometimes in the rain as I haven't been made aware to be home.

I would never recommend Smile Kitchens to anyone, the quality of product is good, unfortunately the business has many faults and customer care is the worst I've ever experienced. I really regret buying my kitchen from Smile, and should have gone to a high street company where I've bought previous kitchens from.

If there were just one or two small issues I could put this down to bad luck, unfortunately I can't ignore the poor customer service and multiple product issues I've had.

Jane is the most lovely and skilled person to work with. Nothing is too much trouble and could translate all my ideas into something that works. Really enjoyed this process. Thank yoU!

My experience from beginning to end was above what I was expecting. The design process - we got the kitchen we actually wanted!! Even better than we thought we could achieve. We got the colour we wanted without it adding thousands to the cost. The delivery was great. The quality of the kitchen is excellent. We’re over the moon. Thank you!

Our designer Emma was absolutely brilliant in bringing our kitchen ideas to life! Really easy to talk to and understood our needs completely. You also don't need to pay until the delivery of the kitchen so that has worked out great for us to save up a little bit more. Getting the kitchen delivery date sorted and the logistics was a little difficult but apart from this I would highly recommend Smile Kitchens!

We've just placed our order with Smile after finishing the design process. Izzy our designer has been amazing! She's very knowledgeable and completely redesigned our kitchen layout to make the best use of the space. We're really happy with our kitchen design and the service from Smile and can't wait to see the design come to life. Thank you, Izzy!

I don't have a Smile kitchen, but I would trust them to create and deliver a great kitchen. I went through the planning process with Chloe, and valued all her knowledge and suggestions. I was grateful for her availability online, and felt confident Smile would deliver, as Chloe never tried to upsell or encourage me to buy something I didn't need.
In the end, I have gone with a small handmade company (I never thought this option would be available to me due to budget, this is the only reason I moved away from Smile), but that wasn't a reflection on Smile.
I liked that they can do custom colours, samples were sent via the post quickly, and the base colour range was quite broad and fun (not just green, navy, grey and cream!).
I had been particularly interested in the Fina and Jenson.
It's worthwhile finding people (none-influencers) on instagram and asking about their experience, as I found people gave real positive reviews of Smile.

I do think Smile would find it worthwhile to collab with some installers, and big brands to build confidence, as every builder/ installer/ plumber I spoke to (obviously not a lot) didn't know who Smile were.
Smile don't provide appliances, so some customers may decide that another brand is suited if they're replacing a whole kitchen and don't have time to also research independently 'white goods'. I was lucky that I actually didn't any, so this wouldn't have swayed me one way or another.

Highly recommend Smile Kitchens.

Firstly, the design process with Martyn was fantastic. Relaxed, with no sales pressure at all, Martyn showed real expertise in designing the best possible layout for our space and advising on all manner of product choices. He took our ideas and preferences on board and came up with several great options. He also had seemingly endless patience for tweaks and queries, and even redesigned the layout without any fuss when it turned out our extension's dimensions differed from the original plan. Once decided, the ordering process was easy, communication around delivery was good, and the kitchen was delivered undamaged and on the agreed day.

Secondly, the actual quality of the kitchen is fantastic. This was a bit of a worry with ordering online, not having seen the units in a showroom (even though Smile do send plenty of samples). However, the units actually surpassed our expectations, and are of significantly better quality than the high street big brand kitchen they replaced.

Thirdly, the aftercare has been fantastic. Vicky has been extremely responsive by email, and the few bits that turned out to not be quite right were replaced quickly and with zero fuss. Really refreshing to receive such good customer service.

Ultimately, we are delighted with our Smile Kitchen - it looks and feels fantastic, the layout is faultless and makes the best use of our space, and the service has been brilliant from start to finish. We would definitely use Smile again.

Huse is a fantastic designer. Very professional and patient. Fell in love with the kitchen he designed. Thank you for all of your time and effort. You made the process very easy and pleasant. Sadly I didn’t complete, as the company doesn’t offer 0% finance.

Jon was amazing helping design my new kitchen. He made sure to make the most out of the limited space we have, and managed to fit in all the appliances that I wanted. He was very diligent making sure that samples arrived on time, and that I was happy with the result, super accommodating with as many changes of mind that I had, including las minute additions. Cant wait to see my new kitchen !