Larks and Larks do not deserve the high score they get here. Whilst the quality is good, they are expensive and customer service is among the worst I’ve come across. I bought some deep custom dra... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Wanted some replacement doors for our kitchen. Was very happy with the wide range available and pricing. Ordered a few samples, which helped us choose. Ended up ordering a set of doors, a couple... Vis mer
Selskapet har svart
All panels were exactly as described and look great now fitted! They have tranformed my dreary old kitchen, which looked like it was built from old office desk parts. Lady at reception was lovely, bot... Vis mer
Selskapet har svart
Easy ordering process and wide choice. My order was complex with multiple sizes , 3 different door finishes and different hinge placements , all arrived perfect . Well packaged and lead time was g... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Lark & Larks has been a trusted name in bespoke rigid kitchen and bedroom design since 2003, delivering exceptional quality and style to both trade professionals and homeowners. As part of our exciting company relaunch, we’re proud to introduce our brand-new website, designed to offer an outstanding user experience while showcasing our extensive range of high-quality products. From made-to-measure rigid kitchen and bedroom units to replacement doors, handles and storage solutions, we have everything you need to bring your vision to life. Our commitment to providing top-tier products at competitive prices is matched only by our dedication to excellent customer service and expert advice. Operating from a cutting-edge 10,000 sqft facility equipped with advanced CNC machinery, we ensure precision and quality in every piece we produce. Explore our updated website and discover how we can help transform your kitchen or bedroom with ease and style!
Free Delivery on orders over £400.00, Made to measure Kitchens & Bedrooms, Trading since 2003, Family Business
Skrevet av virksomheten
- 36 Years Trade Experience
- Lark & Larks Ltd, a family run business, has been trading since 2003 and is owned by two brothers with over 36 years experience of kitchen and bedroom design, fitting and carpentry all around the world. This in-depth knowledge and experience ensures that both trade and public get the high quality products and service that they require.
- Manufacturing Warranties
- Lifetime guarantee on all Blum fittings, hinges and drawer boxes. 10 year guarantee on all rigid units. 6 year guarantee on Bella, Zurfiz, Gravity and Unique made to measure doors and accessories.
- Free delivery on orders over £400.00
- We offer a UK delivery service with free delivery for all orders over £400 for all Bella, Zurfiz, Unique and Gravity orders.
- Pay us with confidence
- You can be assured that we take data security seriously and all payments are handled securely by SagePay.
Kontaktopplysninger
1059-1069 Kingsbury Road, Tyburn, B35 6AJ, Birmingham, Storbritannia
- 0330 135 9090
- sales@larkandlarks.co.uk
- larkandlarks.co.uk
4,4
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very pretty and easy to put together
Very pretty and easy to put together. However, it was smaller than I expected.
21. mai 2026
Anmeldelse skrevet uten oppfordring
Very poor customer service
Larks and Larks do not deserve the high score they get here. Whilst the quality is good, they are expensive and customer service is among the worst I’ve come across.
I bought some deep custom drawer base units which they charged me £485 for (each). They arrived with standard shallow drawers. We verbally discussed the drawers with them (some months earlier when designing the kitchen) before placing the order and were expecting deep drawers for the deep units at that price. Even so, I offered to pay the difference for the deeper drawers. They initially ignored me and much later after several chases they wanted to charge me full price for replacements. I asked to speak to a manager but that never happened. I asked for a refund, they refused.
They never offered to fix this or compromise in any way. In fact they seem to use the opportunity of something going wrong to make more money out of you. Having subsequently read other reviews online, there seems to be a pattern of behavior where they ignore, delay, refuse refunds and fob you off if there are any issues. I feel ripped off and am now stuck with very expensive units which do not meet the requirements.
They also tried to charge me £275 for a 5 mile delivery of the kitchen units. I rented a van and paid someone at less than half the price in the end.
Not worth paying the higher prices.
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lark & Larks
Hi David,
Thank you for taking the time to leave us a review. We appreciate all feedback from our customers.
We are sorry to hear that you feel this way regarding the service you received. I can see there was a slight delay in getting back to you; however, we would never ignore any of our customers.
As previously discussed over the phone, you were advised that there was not a manager available at the time to speak with you and we have also been in contact with yourself regarding a resolution and offered replacement drawers at a reduced cost, with the delivery fee removed. Unfortunately, this offer was refused.
We would also like to clarify that the £275 charge mentioned would only have applied if the optional two-man delivery service had been selected by yourself during the checkout process.
We are sorry that you remain dissatisfied with your experience, as this is never our intention. We are still more than happy to work with you to try and resolve this issue.
Thank you again for sharing your feedback.
~The Larks team.
Svar fra Lark & Larks
Hi Richard,
Thank you for taking the time to leave us a 5-star review.
We’re happy to hear that you found our service helpful and our pricing competitive.
We appreciate your support and look forward to hearing from you again in the future.
~The Larks Team.
Wardrobe Doors
The quality of doors was very good and everything was measured and cut precisely.
15. april 2026
Svar fra Lark & Larks
God morning Ian,
We really appreciate your feedback.
We are delighted to hear that you are pleased with your order and the quality of your doors.
If you ever require any assistance in the future, please do not hesiate to get in touch.
~The Larks Team.
Excelent service and products
Excelent service and products
My second order
My wife is absolutely delighted with the finished effect.
25. februar 2026
Svar fra Lark & Larks
Hi Stuart,
Thank you for your kind review and for your continued support.
We’re delighted to hear that both you and your wife are happy with the finished result.
If you ever require any further assistance in the future, please don’t hesitate to get in touch — we’ll be more than happy to help.
~ The Larks Team.
Svar fra Lark & Larks
Hi Cyril,
Thank you for taking the time to leave us a 5* review.
If you ever require any assistance in the future, please do not hesitate to contact us.
- The Larks Team.
Great customer service
Great customer service - Elly supported us through our kitchen design and order with patience! Delivery as estimated. A couple of damaged doors and add ons were replaced swiftly. Kitchen looks great - and is excellent value for money thank you
3. desember 2025
Svar fra Lark & Larks
Hi Angela,
Thank you so much for taking the time to leave us a 5* review.
We’re thrilled to hear that Elly was able to guide you patiently through your kitchen design and order. We’re also glad that the replacements were handled quickly and that everything arrived as expected.
It’s wonderful to know that you’re happy with your new kitchen and feel it offers great value. We really appreciate you taking the time to share your experience, and we hope you enjoy your transformed kitchen for many years to come.
~The Larks team.
All round Excellent
Wanted some replacement doors for our kitchen. Was very happy with the wide range available and pricing. Ordered a few samples, which helped us choose.
Ended up ordering a set of doors, a couple of wall cabinets, together with replacement hinges and some plinth.
The delivery time was reasonable and was delivered by two helpful guys.
Very impressed with the quality and finish of the products. Well worth the price.
Our kitchen has been transformed.
Customer service is excellent too.
11. november 2025
Svar fra Lark & Larks
Hi Martin,
Thank you very much for taking the time to share your feedback. We’re delighted to hear that our range, pricing, and sample service helped you find the perfect replacements for your kitchen. It’s wonderful to know that the doors, cabinets, hinges, and plinth met your expectations and that the delivery team provided helpful service.
We’re especially pleased that you’re impressed with the quality and finish of the products and that your kitchen has been transformed. Hearing that you found our customer service excellent truly means a lot to us.
If you need any further assistance in the future, please don’t hesitate to get in touch, we always happy to help.
~The Larks Team.
Your design service is an absolute…
Your design service is an absolute disgrace and totally non-existant, you expect your customers to do absolutely everything, where did you get these reviews from, I can't believe they are real reviews. You don't deserve anyone's business ! I have found a kitchen company a lot more professionally run than yours. Take note , buck up your ideas, or you won't have a business in 10 years
1. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lark & Larks
Hi,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience. After thoroughly checking our records, we can confirm that we have had no previous contact from you at any point. Had you reached out to us directly, we would have been more than happy to assist and provide the support you needed.
We apologise for any frustration you’ve felt and for any misunderstanding that may have occurred. We take all feedback seriously, and we are always committed to offering the best possible service to anyone who engages with us.
~The Larks Team.
Brilliant customer service from start…
Brilliant customer service from start to finish,we used the Bella Aldridge range super black Matt and we are really pleased with them also the joiner who fitted them was impressed with the quality and how solid the carcass’s were would highly recommend Lark and Larks
22. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lark & Larks
Hi,
Thank you for taking the time to leave us a 5* review.
It is great to hear that our products and services have met your expectations from start to finish.
We really appreciate your recommendation and look forward to working with you again in the future.
~The Larks Team.
Svar fra Lark & Larks
Hi Gill,
Thank you for taking the time to leave us a review.
We are so pleased that you found the whole process easy and that your kitchen is looking great after your makeover project.
Please do not hesitate to reach out to us for any future projects, always happy to help.
~The Larks team.
Very disappointing experience…
I needed 17 new kitchen door handles but decided to order just 4 to see how it went. Two of the handles were unusable due to faulty screws being sent. On speaking to customer services I had to send them photos(why couldn't they just accept my word?). I was told that their suppliers would send me new screws, this took days and they only sent two screws. Almost a month later from the original order I am still waiting to get new handles on my doors. I have had to send photos, make phone calls and send emails, all because no-one checked that the screws actually fitted the door handles. I will be going elsewhere for new handles for all the cupboards. Very disappointing.
15. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lark & Larks
Hi Elsie,
Thank you for taking the time to leave us a review; we truly value all feedback.
We’re very sorry to hear about the issues you experienced with your handles and fixings. I’m glad to see that this has now been resolved with the correct screws dispatched to you.
Please accept our sincere apologies for any inconvenience this may have caused.
~The Larks Team.
Great communication
Vast array of different cabinet and door styles to start with before even looking at custom builds.
Easy to configure to your requirements. Office helpfully confirmed before proceeding with order.
Received regular updates on expected delivery date. Confirmed the day before and the delivery driver called about an hour before arriving.
On arrival, the driver was very polite and helpful, thus putting the icing on the cake for the whole experience.
Well done!
17. september 2025
Svar fra Lark & Larks
Hi Chris,
Thank you so much for your wonderful feedback.
We’re happy to hear that you found our range of cabinet and door styles easy to configure and that our team kept you informed throughout the process.
It’s great to know that our delivery driver helped make the final stage of your experience just as positive.
If you ever require any assistance in the future, please do not hesitate to reach out to us.
~The Larks team.
Excellent company to deal with and excellent product choice.
I chose this company as I felt they had made an effort with their website and I needed an odd number of doors for a kitchen in our air b and b. Ordering was easy and communication spot on. Confirmation email and a follow up phone call.
Arrived in good time and well packaged. I fitted them myself, holes were drilled in exactly the right places and all the units fitted perfectly. They are great quality and functional.
Save yourself loads by using this excellent company as they have a varied selection of doors at very good prices.
Very pleased.
19. september 2025
Svar fra Lark & Larks
Hi,
Thank you for your lovely feedback.
We're delighted to hear that you found our website helpful, the ordering process smooth, and our communication clear. It's great to know the doors arrived on time, were well-packaged, and fit perfectly for your kitchen project.
We truly appreciate your recommendation and are glad we could help you save while still delivering great value. If you ever need anything else for future projects, we'd be happy to help again!
~The Larks Team.
Svar fra Lark & Larks
Hi Lee,
Thank you for taking the time to leave us a 5* review.
We are thrilled to hear you were happy with both our service and quality.
If you require any assistance in the future, please do not hesitate to reach out.
~The Lark Team.
Fantastic after sales service
Have used this company a few times in the past and always been pleased with the service/products, but the reason I have posted this review is because I had an issue with 1 kitchen unit door which started to peel a little and it was out of the 6 year warranty by a few months. After explaining the situation and sending a few photos they replaced it free of charge with no hassle whatsoever.
How refreshing!!
20. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lark & Larks
Hi Richard,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback.
We're thrilled to hear that you've been happy with our service and products over the years. We're especially glad we could help resolve the issue with your kitchen unit door, even outside of the warranty period.
If you ever require any assistance in the future, please do not hesitate to reach out to us.
~The Larks Team.
Always help on the end of the phone or…
Always help on the end of the phone or direct at the facilities 10/10
12. august 2025
Svar fra Lark & Larks
Hi Kevin,
Thank you so much for taking the time to leave us a review.
We are really happy to hear that you have had a positive experience and that our team has been helpful both over the phone and on site.
Please do not hesitate to contact us if you require any assistance in the future.
~ The Larks team.
Svar fra Lark & Larks
Hi Kathryn,
Thank you so much for your kind words.
We're thrilled to hear you were happy with our customer service and response time.
If you require any assistance in the future, please do not hesitate to us.
~The Lark Team.
Svar fra Lark & Larks
Hi Neil,
Thank you for taking the time to leave us a 5* star review.
We are happy to hear that you are pleased with your doors and that delivery met your expectations.
If you require any assistance in the future, please do not hesitate to contact us, always happy to help.
~ The Larks team.
Wardrobe Doors
larkandlarks.co.uk supplied my wardrobe doors, they were made to order and excellent quality, the customer services team were superb.
9. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lark & Larks
Hi John,
Thank you for your kind feedback.
We are delighted to hear that you are pleased with your made to measure wardrobe doors and that our customer service team provided you with a great experience.
If you ever need anything else, we are always here to help.
~The Larks Team.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.