AVOID SMARTER products. App hasnt work for years. We have both “smart” kettle and coffee machine. Neither working as smart products. AVOID AT ALL COSTS. Paid premium for two useless smart products.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
It was the best, until it wasn’t. Got two iKettle 2.0. Recommended to every client, restaurants, yachts, homes, people with babies. And all of a sudden it just stops working. Canned responses from s... Vis mer
DO NOT waste your money. It doesn't work with Alexa as stated in there adverts and customer service is non existing, emails are ignored and there is no contact phone number for customer service. Th... Vis mer
Everything was going fine until September when the app and smart connections stopped working. Initially got to support and they said they were looking into the issues but a few weeks on and still noth... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Smarter helps you control your kitchen appliances through your smartphone and voice assistants with their ground-breaking products - iKettle, Smarter Coffee and world’s first, FridgeCam. Learn more today!
Kontaktopplysninger
86-90 Paul Street, EC2A 4NE, London, Storbritannia
- support@smarter.am
- smarter.am
1,2
Dårlig
109 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
This has to be the worst Company Customer Service I have ever experienced!!!
Ordered 23rd Nov 20, it is now 10th Dec 20, have emailed “support” and blame pandemic for low efficiency! They promised between 7-12 working days which has surpassed. Follow up email on 4th Dec 20 said it would be 5 more working days, this is now surpassed, so again sent another email telling them of the stress this company has caused me. Poor customer service who I never want to deal with again and got absolutely bombarded by email marketing over black friday, more than any other black friday email list I was signed up for.
10. desember 2020
Anmeldelse skrevet uten oppfordring
Svar fra Smarter
Hi Paresh, we are very sorry that you did not have a good experience with us we are disappointed that we could not fulfill your order as quickly as we normally do but due to circumstances out of our control, this was not possible. We did send out regular updates via email to keep customers updated. We are sorry for the stress this caused you. Smarter Support
A poor experience right from the start.
Ordered last week, very slow delivery so asked to cancel, still waiting for confirmation on the cancellation. I still want the product so I will order direct from Amazon, next day. Poor customer service who I never want to deal with again and got absolutely bombarded by email marketing over black friday, more than any other black friday email list I was signed up for. No way to track my order or see if it's been dispatched.
Here’s my edit after their response; A poor response from a poor company. Actively hunting for the CEO’s email so I can tell him/her myself of my poor experience.
To the person who replied to me from Smarter; I did get a refund but it was too little, too late. You still had poor communication throughout. Since you’re monitoring your trustpilot reviews, please answer me this - what happened before Christmas, lack of personnel, lack of management or a lack of both? Looking forward to hearing back below!!!
30. november 2020
Anmeldelse skrevet uten oppfordring
Svar fra Smarter
Hi sorry to read that you had a bad experience with us. When we cancel the order for customers you should receive an automatic email advising you of this. Please let us know if you received the refund for your canceled order? I will make the team aware about the email situation and get them to have a look at this going forward. Sorry again Smarter support
Avoid their products unless you want to be disappointed
I purchased the kettle which retails at £99.
Made sure to check that it was compatible with Google Home. Yes, great!
Received it quickly, unboxed - happy with the product. Set up their own app, everything worked a treat.
Followed instructions to link it to Google Home. It wouldn’t recognise the device. Says it is linked when there is no device shown. Any command to google creates no action so it’s useless.
Customer support was non existent. A telephone line where nobody is available to assist. Email support resulted in an email coming each day and then a final email telling me that it’s Google’s fault and I should contact them!
Falsely advertising a product is something that I will report to trading standards!
16. juni 2020
Anmeldelse skrevet uten oppfordring
Bestilte en Smarter coffee til black…
Bestilte en Smarter coffee til black friday.
Varen kunne ikke findes her hjemme så tog chancen og bestilte den fra England.
Har idag modtaget pakken af GLS og pakken var fin intakt og så havde forhandleren endda sendt en adapter med så den kan sættes i dansk stik .
Så omkring en uges levering.
De sendte fint en opdatering undervejs og track and trace nr. Denne kunne dog først registrere noget om pakken her til morgen hvor pskken også ankom,
9. desember 2019
Anmeldelse skrevet uten oppfordring
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