Called as needed emergency help with boiler not working, told id need to pay the excess of £60 (fine) but also had to pay the full remaining balance of the policy of £170 before they would help me. Pa... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Bought emergency home cover for my elderly neighbour over 2 weeks ago, we haven’t even received the paperwork or an email to confirm the cover. She now has a leaking tap, tried to call them numerous... Vis mer
The staff were helpful & polite. After claim approved (same day)slight hiccup with processing. The repair company arranged date & time when the engineer would arrive. On time and solved the problem 1s... Vis mer
Terrible company please everyone "stay away" from them Nobody ever answers the phone or calls back and emails are left unanswered. It's take your money and"Bin Voyage" I have personal tried ca... Vis mer
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43 anmeldelser
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Unexpected costs be careful
I june this year (2022) i reported a fault with an appliance.
Initial communication & service was excellent. I got regular updates, dealt with the same person & found the very efficient & friendly.
This deteriorated after the 1st repariers visit who advised it was beyond ecomonic repair.
The case was then passed to the replacement dept to source a new appliance. I was then advised they believed it could be repaired & decided to send another engineer to take a look.
It was deemed repairable but parts would be required. After sever weeks i was advised the parts were delayed as they were being sourced from China.
I got a weekly text message stating they still hadn't arrived but they would be in touch when they did to arrange the repair. In fact i am still getting the texts now.
After several more weeks i was infomed that the parts were actually obsolete. I do not understand how i could have waited 6 - 8 weeks for parts that were so called delayed in shipping when they are obsolete. How could they have ever been ordered.
As a replacement now needs to be sourced i was informed at this point that i would be liable for some of the costs. The cost of the repairer would be taken off the value i could spend on a new one & i would have to pay the delivery & installation costs which they advised was over £200.
When i took the policy out it was on the understanding it was nee for old, how can delivery & installation NOT be included in this.
Having sent many emails to try & understand this all i kept getting in response, regardless of the questions i asked, seemed to be a standard one which was no help.
So to replace my appliance has actually cost me which is what i was paying insurance for to avoid this.
Check what you policy covers & excludes carefully before taking a policy out
4. november 2022
Anmeldelse skrevet uten oppfordring
Would have given 5* but for delay
The staff were helpful & polite. After claim approved (same day)slight hiccup with processing. The repair company arranged date & time when the engineer would arrive. On time and solved the problem 1st attempt. Very informative man.
16. august 2021
Anmeldelse skrevet uten oppfordring
got a quote today from smart cover the…
got a quote today from smart cover the person i spoke to was very helpful and friendly and also polite i was very please with the quote
24. november 2020
Anmeldelse skrevet uten oppfordring
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