Smartappliancesuk Anmeldelser 

I would not buy from this company again.

I ordered a TV advertised as brand new, but it arrived in a resealed box with missing packaging, a worn remote control, and missing documentation. After raising a complaint, the company admitted that they open and reseal all TVs before dispatch and had accidentally put the wrong accessories pack into my box.

While they sent replacement accessories, they refused to acknowledge that receiving a resealed product with incorrect accessories falls below the standard most customers would expect when buying a new TV.

The entire experience left me questioning the condition and handling of the product. If you are expecting a factory-sealed, untouched TV when purchasing a "new" item, be aware that this may not be what you receive.

I was also surprised to find a tamper-proof security sticker applied to the back of the TV, partially covering the manufacturer's label. Although the company explained that all TVs are opened, security marked, and resealed before dispatch, this was not something I expected when purchasing a product advertised as new.

Helpful and good communication throughout the sales and delivery process. The TV was carefully unpackaged by the delivery guys and turned on to enable us to confirm all ok. The TV itself is great.

The order process was simple and straightforward. The TV arrived within the timeframe provided and was checked by the delivery team. The price was very competitive when compared with others.

Very helpful on the online chat and delivery arrived next day which I was not expecting ! :)

Would definitely use them again and would recommend.

Great service, great product at a great price

Fantastic price and service. We saved £750 compared to the same product in Curry’s. Ordered Monday bank holiday and delivered on the Friday. Just wish they did more electrical!! Would definitely recommend

Great experience! Got a great price, thank you

Purchased a TV advertised and sold as new. Upon finally setting it up properly after moving house and connecting it to WiFi for the first time, multiple apps including , , and were already logged into the same previous user’s accounts, with personal profiles/photos still present on the TV.

I raised this with the retailer and initially a replacement was agreed in writing, but the position later changed to a £50 partial refund and requests for the TV to be returned for “verification”.

To be fair, communication became very responsive once the matter was escalated. However, based on my experience, I would strongly advise buyers to fully check and set up any TV immediately on delivery rather than assuming it is unused simply because it appears sealed externally.

The matter is now being handled formally via my bank under goods not as described.

There reply below is a lie, absolute con men. Read the reviews they speak for themselves...

The delivery was really good, the courier was friendly and very helpful.
I was able to swap the TV stand for a wall bracket.
The TV arrived in perfect condition
The price of the television was very competitive.
Really pleased.
Donald

A great small Family Run Business that came through with the goods at a very competitive price. Eased any anxieties I had and always informative responses to any questions I had. Would definitely recommend.

We were very pleased with our TV order from Smart Appliances UK. Delivery drivers were punctual and very professional, too. They bought the TV in, unboxed, and made sure it was all workinga and perfect condition. Would definitely order with them again!

Made an offer for the TV which was accepted. There was an issue getting the tv but this was sorted which is what a decent seller is all about and the tv shipped to me by a very good courier who tested the tv was working before leaving

Excellent communication. In touch pretty much as soon as order had been confirmed. Personally contacted regarding delivery, courier also called ahead to make sure delivery wasn't missed. Delivered into the house and tested the screen. No 'drop and go'.

Answered query post delivery very quickly also.

I bought a TV. It arrived safely and quickly, the courier unpacked and inspected it, the TV is excellent, communication was reliably excellent and prompt.

Website holds all the latest models , the price was the most competitive on the market I could find . Independent company which is always good to find. Delivery service was great aloud me to alter the initial delivery date and although it wasn’t the quickest , the delivery was on time , drivers unpackaged the TV , switched it on to ensure working.
Unfortunately they don’t assemble to the stand and there were no instructions provided so had to google.

Great company, very fast communication and always ready to answer questions. Product I ordered is just what I needed and will be placing an order for another.

Thank you

Mark

Best online price from friendly family business. TV was delivered and unpacked in good time. Excellent service, recommended.

This is the second time I have used Smartappliance.just received my new lg g5 and its perfect. Very good price great customer service and good delivery service cannot fault them at all thanks guys for a good experience from start to finish.

Great customer service, very quick at responding, and held my goods till I was ready for delivery.

Very good service through ordering, very competitive prices and delivery on time all in all very pleased.