TV was lowest price I could find. Quick to respond to online query prior to purchase. Easy ordering and speedy, free delivery. Delivery slot is agreed in advance and driver gave me a call an hour or... Vis mer
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Small family business but five stars in customer service that beats what big companies do. Great communication via online chat support and prompt delivery with a device that instantly worked- thank yo... Vis mer
Any queries i had pre purchase were answered quickly. Following the purchase I was emailed confirming delivery instructions which matched the details provided on the website prior to purchase. T... Vis mer
I purchased a Samsung one connect cable which is working very well and fits my TV. I found using the website very easy and I used their live chat function beforehand to check the product would be suit... Vis mer
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Thwaites Lane, BD21 4LJ, Keighley, Storbritannia
- smartappliancesuk.com
4,5
Enestående
663 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Really impressed with the service and the price
The TV was delivered efficiently, however during unpacking 2 items were missing. We quickly contacted Smart Appliances through their chat and explained the situation. We were promptly told that the 2 items would be in the post and be with us tomorrow (Saturday) or Monday. We were pleasantly surprised to have the missing items delivered in the first post the following day.
14. november 2025
Anmeldelse skrevet uten oppfordring
All went well and easy to deal with
21. juli 2025
Anmeldelse skrevet uten oppfordring
Can HIGHLY recommend this company.
Very happy with my purchase from Smartappliancesuk. Initially I couldn't use my credit card and the kind person on the other end helped by suggestions and she was very very patient with me.
I feel I have got a great deal after trawling the internet for a couple of days and don’t hesitate to highly recommend this company. 5*
18. oktober 2025
Anmeldelse skrevet uten oppfordring
Excellent product for a good price
Excellent product for a good price, with an efficient courier system. Unfortunately, the LG remote did not work, but SmartAppliancesUK responded personally to the problem and sent a replacement so, after a little delay, the brilliant TV is fully functional.
21. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smartappliancesuk
At Smart Appliances UK LTD, we’re proud to have built a reputation over seven years as one of the UK’s most trusted independent TV and electronics specialists. As a family-run business, we personally oversee every stage — from sourcing and testing our products to arranging safe delivery through our bespoke courier service.
We now deliver over 200 items every month and have earned more than 600 positive reviews from happy customers nationwide.
In that time, fewer than 0.2% of orders have ever resulted in a negative review, often relating to courier delays or manufacturer issues outside our immediate control — all of which we work hard to resolve quickly and fairly.
The numbers speak for themselves: thousands of customers, hundreds of 5-star experiences, and a commitment to customer care that only a small family business can provide.
Smart Appliances UK LTD – The Small Family Business, Big on Service.
I purchased the 2025 Samsung 95F 55…
I purchased the 2025 Samsung 95F 55 inch TV , I would highly recommend Smart appliance as they offer first class prices, customer service and delivery.
Thanks Guys 👍
14. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smartappliancesuk
At Smart Appliances UK LTD, we’re proud to have built a reputation over seven years as one of the UK’s most trusted independent TV and electronics specialists. As a family-run business, we personally oversee every stage — from sourcing and testing our products to arranging safe delivery through our bespoke courier service.
We now deliver over 200 items every month and have earned more than 600 positive reviews from happy customers nationwide.
In that time, fewer than 0.2% of orders have ever resulted in a negative review, often relating to courier delays or manufacturer issues outside our immediate control — all of which we work hard to resolve quickly and fairly.
The numbers speak for themselves: thousands of customers, hundreds of 5-star experiences, and a commitment to customer care that only a small family business can provide.
Smart Appliances UK LTD – The Small Family Business, Big on Service.
Avoid at all costs
I ordered an LG OLED TV from Smart Appliances UK in August 2025 and later paid extra to upgrade to the newer model (totalling almost £2k). Despite repeated promises, delivery dates came and went and nothing ever arrived.
The company gave excuse after excuse — damaged stock, courier issues, even a “family emergency” — but never provided a working tracking number or any evidence of an actual delivery attempt. When I eventually cancelled and asked for a refund, they confirmed on 16 September that it would be processed. Weeks later, no refund has ever been received.
To make matters worse, they tried to claim my bank had already taken the money back via chargeback, which was not true. This stalled things even further.
I am now forced to pursue the matter through my credit card provider under Section 75.
Do not risk your money with Smart Appliances UK — the experience has been stressful, dishonest, and ultimately left me without the product I paid for.
10. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smartappliancesuk
Dear Michael,
Thank you for your feedback. We’re genuinely sorry to hear how disappointed you felt with your experience.
To clarify the situation accurately: your order was cancelled at your request on 19 August 2025, following notice from our courier that the TV had been damaged in transit before delivery. You chose Option 2 – a full refund, which we confirmed and processed in full. Our banking records show that the £945 refund was successfully returned to the same payment method used for your purchase.
We have never received any further communication from your bank or card provider indicating that the refund failed or that a chargeback was necessary. It’s therefore possible that your bank processed the refund and the chargeback request at the same time, creating understandable confusion.
We’re a small family business and we always aim to act promptly and transparently — especially when things go wrong. We’re sorry that courier damage caused this chain of events, and we hope this clarifies that you were fully refunded by us directly.
Kind regards,
Smart Appliances UK LTD
The Small Family Business
Great value and very good customer service!
I am very pleased with the service and value I have received from this company. I found them through a google search. My original order got damage by the courier and I was given a more expensive upgrade to say sorry for the wait. The upgraded LG OLED is great. It was brand new - the tv records it's viewing hours and it was zero. They use a specific courier company who will bring the tv into your house, they open it up to check that it is not damaged and take a photo as proof and confirm if everything is ok with yourself. Our remote control developed a fault after a couple of weeks. I emailed the company and got a prompt reply saying to mail the remote back to them for checking and to see if a replacement was needed. The very next day after sending, a brand new sealed remote control arrived in the post - great service. When we originally ordered, the company can be slow to get back to you because they are a small outfit. I have read that this worries people and other people have had messages about damage goods in transit. It did worry myself because people had said the company is a scam. I was patient and gave them time to respond. I can definitely confirm that this company is not a scam. My TV was very cheap compared to other retailers and I was even lucky enough to get upgraded. The TV was new with no marks, still had sticky tape on the screen edges etc. I think the boxes are opened by the company to check them and they pair up the smart remote control so that the TV is ready to use without any smart remote pairing issues. I would definitely use the company again and recommend them if you want a very good deal. Just be a little patient with email responses.
20. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smartappliancesuk
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re delighted to hear that you’re enjoying your upgraded LG OLED and that our courier service and aftercare met your expectations.
As a small family-run business, we do sometimes take a little longer to reply, but we always want to make sure every query is handled properly and personally. We really appreciate your patience and understanding, and we’re glad this was rewarded with a smooth experience in the end.
Your comments about our unpack-and-check delivery service and our handling of the remote control fault mean a lot to us – we work hard to give peace of mind both before and after delivery.
We’re grateful for your trust, especially when you’d read concerns online, and we’re proud to have shown you that we are genuine, committed to value, and here for the long term. We look forward to helping you again in the future.
Warm regards,
The Smart Appliances UK Team
Beautiful TV
Beautiful TV great price communication very good delivery was fine 2.men who were very respectful of my home set up tv and removed all packaging would highly recommend this company
17. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smartappliancesuk
Thank you for your kind feedback! We’re so pleased to hear that you’re happy with your new TV and that our delivery team took good care of everything in your home.
We always aim to offer both great value and a smooth delivery experience, so it’s wonderful to know this came across.
Your recommendation means a lot to our small family business, and we’d be delighted to help you again in the future.
Warm regards,
The Smart Appliances UK Team
A very positive experience…
I had a really positive experience buying from SmartAppliancesUK team. Staff were responsive to my queries and sorted out an Issue I had without any fuss.
21. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smartappliancesuk
Thank you for sharing your experience! We’re delighted to hear that our team was able to resolve your issue quickly and that you found us responsive and easy to deal with. As a small family-run business, we always strive to give a personal and hassle-free service, so it’s great to know this came through. We really appreciate your support and look forward to helping you again in the future.
Warm regards,
The Smart Appliances UK Team
We initially ordered the wrong cable
We initially ordered the wrong cable, but the team quickly reached out to confirm our TV model. Thanks to their prompt support, we received the correct cable yesterday morning and it’s working perfectly. Really impressed with the service!
23. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smartappliancesuk
Thank you for your lovely feedback! We’re so glad we could help make sure you received the right cable for your TV. Our team always aims to double-check details to save any hassle, and it’s great to hear everything is now working perfectly. We truly appreciate your kind words and look forward to helping again whenever you need us.
Warm regards,
The Smart Appliances UK Team
Exceptional customer service
Exceptional customer service, with all queries answered promptly.
Item arrived very well packaged and was kept updated at all times.
Would definitely recommend to others and will be purchasing again in the future.
14. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smartappliancesuk
Thank you so much, Jay! We’re delighted to hear that you’re happy with both our service and the way your item arrived. Keeping our customers updated and ensuring everything is packaged safely are really important to us, so it’s wonderful to know this was noticed. Your recommendation and future custom mean a great deal to our small family business, and we look forward to helping you again soon.
Warm regards,
The Smart Appliances UK Team
VERY NICE FAMILY BUSINESS WITH A…
VERY NICE FAMILY BUSINESS WITH A PERSONAL FEEL. I NEEDED A VERY SPECIFIC DIFFICULT TO OBTAIN CABLE AND THEY HAD IT IN STOCK.
13. august 2025
Anmeldelse skrevet uten oppfordring
My new Smart TV
Being an oap..price was very important to me...I got a great price..and a smart TV. I'M VERY happy..and deliverd on time.
11. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smartappliancesuk
Thank you so much for sharing your experience. We’re delighted to hear that you found the right TV at a great price and that everything arrived on time. It’s always our goal to make things simple, affordable, and stress-free, so we’re very happy to know you’re enjoying your new Smart TV. Your feedback means a lot to our small family business.
Warm regards,
The Smart Appliances UK Team
Very competitive prices and very…
Very competitive prices and very responsive customer service. I bought a samsung one connect cable, the price was really competitive and arrived very quickly. I would recommend Smart appliances UK
7. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smartappliancesuk
Thank you for your kind feedback! We’re so pleased you found our prices competitive and that your Samsung One Connect cable arrived quickly. Providing both great value and responsive service is what we strive for, so it’s wonderful to know this came through. We really appreciate your recommendation and look forward to helping again in the future.
Warm regards,
The Smart Appliances UK Team
Best Value-for-Money for Quality Products
“First Class” Service and support throughout the buying process. Super value-for-money. Rapid delivery. In all a pleasant experience doing business with Smart Appliances UK, who indeed are a small Family Company and go the extra mile for the customer.
6. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smartappliancesuk
Thank you so much for your generous feedback. We’re delighted that you enjoyed the whole experience — from the service and support to the delivery and value. As a small family company, we always do our best to go that extra mile for our customers, so it’s wonderful to see this recognised. We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
The Smart Appliances UK Team
Great Service
Smartappliancesuk provided the best price, good communication and great delivery. I would recommend this company.
6. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smartappliancesuk
Thank you for your kind words! We’re so pleased you’re happy with the price, communication, and delivery. Your recommendation means a lot to our small family business, and we’d be delighted to help you again in the future.
Warm regards,
The Smart Appliances UK Team
Smart Appliances - Excellent
Very prompt delivery and goods received (soundbar and speakers) were excellent. I would wholeheartedly recommend Smart Applances as a very professional and reliable company.
20. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Smartappliancesuk
Thank you so much for your wonderful feedback! We’re delighted to hear that your soundbar and speakers arrived promptly and that you’re happy with their quality. Knowing you’d wholeheartedly recommend us means a great deal to our small family business, and we’re proud to be seen as professional and reliable. We look forward to helping you again in the future.
Warm regards,
The Smart Appliances UK Team
Very pleased with the TV and at a very…
Very pleased with the TV and at a very good price, much cheaper than elsewhere and with free delivery. The delivery process takes a little longer than average but it was worth the wait. I recommend this company.
26. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smartappliancesuk
Thank you for your kind review! We’re so pleased you’re happy with your new TV and the great price, including free delivery. While our delivery process can sometimes take a little longer, we work hard to ensure everything arrives safely and in perfect condition — so it’s wonderful to hear you felt it was worth the wait. Your recommendation means a lot to our small family business.
Warm regards,
The Smart Appliances UK Team
Cheapest by far from all the online…
Cheapest by far from all the online providers for the 65” TV model my son chose for his gaming. We were given the option for a bracket instead of the stand which was another bonus.
Excellent communication regarding the confirmation of the order and the delivery date and time. Which was all under a week.
The delivery was seamless and they unpacked the TV tested it and took away all the packaging.
I am really pleased and would recommend this company.
15. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smartappliancesuk
Thank you so much for your detailed feedback! We’re delighted you found the best deal on your son’s 65” TV and that the bracket option worked out as an added bonus. It’s great to hear our communication, delivery, and unpack-and-check service made the whole process smooth and stress-free. We truly appreciate your recommendation and look forward to helping you again in the future.
Warm regards,
The Smart Appliances UK Team
Couldn’t ask for better
Great product, Great price, secure delivery within good time. Deliver staff helpful and accommodating. Couldn’t ask for more
12. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smartappliancesuk
Thank you for your kind review! We’re so pleased you’re happy with the product, price, and delivery service. It’s great to hear our delivery team were helpful and accommodating too. We really appreciate your support and look forward to helping you again in the future.
Warm regards,
The Smart Appliances UK Team
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