Catherine from Smart Cover has been amazing and has kept me posted throughout Catherine booked the Engineer and kept me informed I had to make a change of the appointment and was arranged to resc... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Great experience, very quick service from initial contact with smartcover to the engineer’s arrival within two days. The job was sorted in one visit. Thank you Katherine Hayes the claims handler who m... Vis mer
Selskapet har svart
My company have done a number of Boiler services and repairs for this company and never been paid over £2,000 due. Strathclyde Heating & Utilities Smart Cover passed jobs to Repair Network Na... Vis mer
Absolutely brilliant service I have been with this company for many years and always got my appliances fixed with no problem and every quick service. Kristie Parker Handled my recent issue and this wa... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Smart Cover is a UK-based insurance provider specialising in home emergency cover - Boiler breakdown protection, Heating cover and Appliance Breakdown cover. Fairly priced with great customer support and our UK-wide network of approved engineers - giving homeowners and landlords genuine peace of mind when the unexpected happens.
Kontaktopplysninger
Citibase, 42 – 44 Clarendon Road, Watford, WD17 1JJ, Watford, Storbritannia
- 03333449559
- enquiries@smart-cover.co.uk
- smart-cover.co.uk
4,2
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4k anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 33 % av de negative anmeldelsene sine
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Svar fra Smart Cover
Hi Luke,
Thank you for your feedback! We’re glad to hear you had a great experience with Smart Cover.
Best regards,
The Smart Cover Team
Katherine Hayes was very helpful and…
Katherine Hayes was very helpful and friendly throughout.
23. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smart Cover
Hi Sarah,
Thank you for your feedback! We’re delighted to hear that Katherine was helpful and friendly throughout your experience. We’ll be sure to pass on your kind words to her.
Best regards,
The Smart Cover Team
Prompt and friendly people I am dealing…
Prompt and friendly people I am dealing with.
18. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smart Cover
Dear Nalina,
Thank you for your kind words! We’re glad to hear our team made your experience prompt and friendly. Your feedback means a lot to us.
Best regards,
The Smart Cover Team
Katherine was great and very expertise…
Katherine was great and very expertise in dealing with my claim, Paid the delivery charge and now waiting for my New 40" Television, great experince and thank you again
23. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smart Cover
Dear Kevin,
Thank you for your feedback! We’re delighted to hear that Katherine provided excellent support and that your claim process went smoothly. We hope you enjoy your new 40" television once it arrives!
Best regards,
The Smart Cover Team
Prompt no hassle
Prompt no hassle. Matter of fact and quick.
8. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smart Cover
Dear Matt,
Thank you for your feedback! We’re delighted to hear that you found our service prompt and hassle-free. Our goal is always to make the process as quick and straightforward as possible for our customers.
Best regards,
The Smart Cover Team
Avoid at all cost.
I took out a Home Emergency Essentials contract for an annual premium of £189. Approximately 10 months in to the life of the policy I had a plumbing emergency whereby water was flowing from a faulty radiator valve. I called the emergency claim line - nothing, no response in over an hour of holding on. I ended up getting the services of a plumber on call-out.
I complained; the complaint was ignored, twice. I wrote to the Financial Conduct Authority who looked into it but said they could not act as Smart Cover are not regulated by the FCA. So that was a complete waste of £189. Avoid at all costs.
9. mai 2025
Anmeldelse skrevet uten oppfordring
My problem was quickly fixed with a dishwasher
My problem was quickly fixed with an engineer coming out within a few days.
Katherine Hayes was very punctual in dealing with my claim.
17. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smart Cover
Dear Joyce,
Thank you for your kind words! We’re delighted that Katherine and our team were able to resolve your dishwasher issue quickly and efficiently. It’s always great to hear when our service meets expectations and provides a smooth claims experience.
Best regards,
The Smart Cover Team
As always Smart Cover was extremely…
As always Smart Cover was extremely helpful, best company to be with. Thanks a lot.
10. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smart Cover
Dear Rhys,
Thank you for your lovely feedback — we’re so pleased to hear you continue to find Smart Cover helpful. Your ongoing trust means a great deal to us. If there’s ever anything you need, just drop us a line at enquiries@smart-cover.co.uk
Warm regards,
The Smart Cover Team
Great response by Katherine
Great response by Katherine, dishwasher fault was repaired by the engineer within a few days of reporting the problem.
5. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smart Cover
Dear Richard,
Thank you for your kind feedback. We’re delighted to hear that Katherine supported you well and that your dishwasher was repaired promptly by our engineer. We’ll be sure to share your comments with the team.
Best regards,
The Smart Cover Team
Katherine kept me informed at all
Katherine kept me informed at all
times. Great customer care. Thank you
22. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smart Cover
Dear Ravinder,
Thank you for your kind words. We’re so pleased to hear that Katherine kept you well informed throughout and delivered the level of care we always strive for. We’ll be sure to share your feedback with her.
Best regards,
The Smart Cover Team
1st time I haven't been totally satisfied
I've been having my boiler serviced annually through Smart Cover and have always been satisfied with the process and service. However this year the service was completed in 10 minutes. Everything was ticked off as working on the sheet but I find it difficult to believe a thorough service can be carried out by 2 engineers in 10 minutes.
30. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smart Cover
Dear RP,
Thank you for your feedback and for being a loyal Smart Cover customer. We’re sorry to hear that your recent boiler service didn’t meet your expectations. Your concern about the duration of the service is completely understandable. We take feedback like this seriously and will review the visit with the engineers involved to ensure our services continue to meet the high standards you’ve come to expect.
If you’d like, we can arrange a follow-up inspection to give you additional reassurance that your boiler has been thoroughly checked. Please contact us at your convenience so we can assist further.
Best regards,
The Smart Cover Team
I would like to thank Katherine Hayes…
I would like to thank Katherine Hayes for organising and for being polite on our recent phone call regarding our boiler service.
3. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smart Cover
Dear Mr Styles,
Thank you for your kind words. We’re so pleased Katherine was able to assist you politely and efficiently with your boiler service. We’ll be sure to pass on your thanks to her.
Best regards,
The Smart Cover Team
Great service
12. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smart Cover
Dear Aisha,
Thank you for your feedback! We’re glad you were happy with the service.
Best regards,
The Smart Cover Team
Smart cover
We signed up with smart cover for boiler, plumbing &electrical cover & we contacted them this morning as we had an issue, Smart Cover informed us that we have been migrated to Home Tree, we contacted home tree, they informed us that we are only covered for emergency cover only!!! That is not we signed up for never again can use smart cover!!!! Not recommending Smart Cover!!!
28. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smart Cover
Dear Sudha,
Thank you for your review. Your policy has been transferred to Home Tree, who now manage your cover and claims. We’re sorry to hear that your recent experience with them did not meet your expectations. As the policy and claims are now managed by Home Tree, Smart Cover is unfortunately unable to take further action regarding this matter.
Kind regards,
The Smart Cover Team
Handled promptly and efficiently and…
Handled promptly and efficiently and were adaptable to suggestions.
My dealings were with Katherine Hayes who kept me informed and updated me on progress regularly, by email and by phone. When I recommended an alternative arrangement she was happy to suggest this to the insurer and this was acceptable to them.
A satisfying outcome
27. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smart Cover
Dear Robin,
Thank you for sharing your experience! We’re pleased to hear Katherine kept you well-informed and worked flexibly to achieve a solution that suited you. Your feedback means a lot to us.
Best regards,
The Smart Cover Team
Awesome service and very happy
26. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smart Cover
Dear Josh,
Thank you for your kind words! We’re thrilled to know you’re very happy with our service. Your satisfaction means a lot to us.
Best regards,
The Smart Cover Team
Timely and courteous service
Smart Cover rang me when they said they would (this was to arrange a date for a boiler service), but later were unexpectedly able to fit is in earlier, due to a cancellation. Everyone, including the claims handler Katherine Hayes, was very professional and polite.
12. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smart Cover
Dear Michael,
Thank you for sharing your experience! We’re thrilled to hear that Katherine and the team were able to arrange your boiler service promptly and even fit you in earlier than expected. Professional and courteous service is what we strive for, and your feedback means a lot to us.
Best regards,
The Smart Cover Team
Very prompt appointment
Very prompt appointment, good experience with Faisal the engineer, and Katherine Hayes who organised it
15. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smart Cover
Dear David,
Thank you for your kind feedback! We’re delighted to hear that Faisal and Katherine provided you with a smooth and efficient experience. We’ll be sure to pass your comments on to them—they’ll be thrilled!
Best regards,
The Smart Cover Team
Boiler service wGreat service as arranged with ease…
Boiler service was arranged with ease and promptly.
On the day of the service the engineer turned up within the given time slot. He carried out the works in a very friendly manner and was extremely helpful with a problem that I had with a radiator.
20. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smart Cover
Dear Brian,
Thank you for your feedback! We’re delighted to hear that your boiler service was arranged smoothly and that the engineer provided friendly and helpful service. We appreciate you taking the time to share your experience.
Best regards,
The Smart Cover Team
Easy to contact
Easy to contact. They arranged my boiler service. Engineer rang me to arrange a time and date that suited me. Engineer was polite and on time. Very efficient.
20. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Smart Cover
Dear Jacqui,
Thank you for your feedback! We’re pleased to hear that arranging your boiler service was easy and that the engineer was polite, punctual, and efficient. We appreciate you sharing your experience.
Best regards,
The Smart Cover Team
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