SlothMove Anmeldelser 

513
•
TrustScore 4 av 5

3,9

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Incredible service, easy to navigate, then they did the rest. This made moving home seamless and took out any stress, meaning I could sit back and relax in my new home. I would highly recommend to any... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Really simple process to follow and so far so good, the updates are coming in now - some much quicker than others. I did mess up and put the wrong details in at one point but I sent a message to s... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Genuinely wondering if this is a legitimate company?! I have submitted required forms, payment has been taken, I have moved, and nothing has happened? Be wary ...

Selskapet har svart

Vurdert til 5 av 5 stjerner

What a great asset this company is. Moving is stressful enough without remembering how many businesses need to be made aware of your change of address. I was able to spend just 10 mins filling in t... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Husautomatiseringsselskap
  2. også i
  3. Hjemmehjelp
  4. Ikke-statlig organisasjon
  5. Råd/styre
  6. Strømleverandør
  7. Vannforsyning

Skrevet av virksomheten

SlothMove is an award-winning UK change-of-address platform designed to simplify the process of moving home. Instead of contacting each organisation individually, SlothMove allows you to update your address across multiple providers in just a few minutes through a single secure platform. Since launching, over 75,000 people across the UK have used SlothMove to manage their address updates when moving home. SlothMove is part of the AIIC Group, which has been recognised in the Financial Times FT1000 list of Europe’s fastest-growing companies, and includes leading UK legal businesses such as Taylor Rose, FDR Law and Kingsley Wood. Our mission is simple: save people time, reduce the cost and hassle of moving, help them stay organised, and help protect against issues like missed bills or important correspondence going to the wrong address. So you can enjoy the excitement of your new home, without the burden of the associated admin.


Kontaktopplysninger

3,9

Bra

TrustScore 4 av 5

513 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,9

Alle anmeldelser

(513)

12 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Poor Customer Service

Their programme froze after I spent nearly an hour inputting all the necessary data, particularly as I own a motley collection of
vehicles. Their help line is not manned and the only reply I got to my appeals for help was that a "Dedicated Sloth" Would contact me to discuss the problem within 48 hours. 3 days later I am still waiting. They have, however, refunded my payment. Not a very nice experience when going through the trauma of a house move.

11. mars 2024
Anmeldelse skrevet uten oppfordring
Logoen til SlothMove

Svar fra SlothMove

Hi Robin,

I'm sorry you've not had a great experience, we couldn't seem to see anything wrong with your move on this occasion.

Our auto-response message also outlines our working hours and we responded to all of your messages within our 48 working-hour time frame 😊🎉

Vurdert til 2 av 5 stjerner

Useless - Doesn't add any value.

Doesn't add any value.
Several providers are missing - Scottish Widows Pensions can't be that rare and no sign of my breakdown recovery service either ?
The level of detail allegedly required by DVLA goes beyond all reason and is surely no quicker than notifying them myself. As there is no way to "save for later" pending researching some of the gazzillion bits of data they demand, I've had to abandon the process which makes it worse than useless as I will now have to contact the individual providers anyway.
This is a good idea spoiled by a hopeless implementation.

9. mars 2024
Anmeldelse skrevet uten oppfordring
Logoen til SlothMove

Svar fra SlothMove

Hi there,

Thank you for taking time to leave a review 🙌

Thank you for your feedback. We're actively expanding our provider selection and working on including more services like Scottish Widows Pensions. The detailed DVLA information requirement is for security and verification purposes. We're committed to improving our service and appreciate your patience as we grow.

Please do drop us an email so we can identify you and help with your account 😊

Best wishes,
The SlothMove Team

Vurdert til 5 av 5 stjerner

Brilliant idea, fantastic service

I was recommended Slothmove by my conveyancer to help with address updates. I used the service last week, and the journey was very straightforward. You can see your updates in a dashboard, which I thought was nifty; so far, I’ve had updates from most of my companies - I genuinely can’t believe it’s that easy. One question, though, can I add an update that I missed or is it too late?

12. februar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

AVOID AT ALL COSTS-DATA BREACH

Slothmove incorrectly updated my address and sent my driving licence to an incorrect address, which they now have no record of. Therefore I am left with a mess of organising a new driving licence with my personal data sent to unknown persons.

13. februar 2024
Anmeldelse skrevet uten oppfordring
Logoen til SlothMove

Svar fra SlothMove

Hi Frances,

Thank you so much for reaching out.

I sincerely apologise for any inconvenience in your SlothMove. We hold ourselves to very high standards. We are a small team with a big mission to remove the stress of moving home. Genuinely, we never want to fall below the high expectations of our customers.

Please know that we take your experience and the accurate handling of personal data very seriously.

From your account, I can see someone investigated your complaint yesterday after you emailed with a comprehensive breakdown and next steps.

We have never had this complaint before. Our system has successfully updated many driving licences without issue. If anybody has a different experience, that is an absolute priority.

We hope we can make your experience a positive one.

Best wishes,
SlothMove

Vurdert til 4 av 5 stjerner

CHANGE OF POST CODE

IMOVED HERE IN 2019 OUR POST CODE WAS HR7 4PN IT WAS CHANGED ABOUT 9 MONTHS AFTER WE MOVED IN TO HR7 4WE WHICH IS OUR POST CODE NOW I NEEDED TO TELL H M R C TO GET THE ADDRESS RIGHT SO I AM HOPEING THIS WORKS LOOKING AT THE REVIEWS IT SHOULD DO
THANKYOU FROM SUSAN

9. februar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Sloth Move are useful up to a point…

Sloth Move are useful up to a point (they came recommended by a conveyancing solicitor, which is good, as he deals with people moving all the time), but... they sent me an email saying 'you might've forgotten to complete your Sloth move', after I'd paid - bit worrying. They corrected this a few minutes later.
And they don't cover some major providers when it comes to changing address. For example, my bank, NatWest (pretty well known!) weren't on their list, nor were my mobile provider, O2 (also, pretty well known!).
Ultimately, I managed to change address for some providers, but not all - so I'll now have to change those addresses manually.
It may cost more, but a Post Office redirect would've covered all of my providers.

23. januar 2024
Logoen til SlothMove

Svar fra SlothMove

Hi there Nick,

Thanks for taking the time to leave us a review 😊

We're working really hard to add more companies to our service for you to update your address with.

As a new, unique concept in the UK, onboarding large, established organisations is a lengthy process 😅

The Post Office Redirection service is helpful - but, unlike SlothMove, won't update your address.

If there's anything else I can do to help, drop me a message from your dashboard messenger or an email to hello@slothmove.com 😊

Best wishes,
Anna 💙🦥

Vurdert til 4 av 5 stjerner

Fast and relevant help

I appreciate the fast feedback to any queries I have in the chat facility. The responses have been helpful and reassuring.
One of my selected companies was missing on my homepage and an agent is trying to sort it out.

18. januar 2024
Vurdert til 1 av 5 stjerner
Logoen til SlothMove

Svar fra SlothMove

Hi there Kelly,

I've just looked into this for you and can see that we responded to your email outside of our typical working hours to make sure that you were refunded and resolved this within 6 minutes of you contacting us 🙌

If we have missed something please don't hesitate to reach out to us 😊

Goof to know: our system is set up to only charge your card once for a hassle-free experience. Hiccups can happen if the payment button is hit twice accidently 🙌

All the best,
Anna

Vurdert til 1 av 5 stjerner

Dream turned into a nightmare! (Updated!)

Edit: Update March 2024, I came back to say that while my experience still can't be described as 'stress free', I really do have to credit Slothmove with a top notch apology.

I was contacted directly by the company director, Anna, who offered me an unreserved apology and took full responsibility for making sure all of my details actually got updated, even while agreeing to a full refund. It's clear that while the system isn't completely foolproof and things do go wrong (horribly so in my case!), this company do actually care about setting things right, and I have rarely seen such a graceful turn around in customer service. I've got a lot of respect for folks who own their errors so thoroughly, and I'd be willing to give it another go in future as a result.

I would recommend doing things differently to me and signing up as early as you can ahead of the move, as it's a lot more stressful if things go wrong when it's already last-minute!

---
My original experience:

I'm on benefits partly because I struggle to deal with phone calls and admin, so a service offering to do it for me sounded like an absolute dream, but it has been nothing but stress.

First their automated form got a bunch of my details switched around, so the companies I was supposed to be leaving showed up as the ones I was joining. They fixed half of them when I asked for help, but then nothing happened for weeks and they simply stopped responding to my emails.
When I tried going back to the start of their help system, I was assured that one person was going to deal with my issue personally... but as far as I could see, nothing actually happened and then they also stopped responding.

It's been six weeks now since my move. Nothing is sorted, and now not only do I have to do it all myself, I have to explain to everyone why I haven't contacted them sooner. Absolutely my worst nightmare.
I'm genuinely considering seeking compensation for the mental distress this has caused me, because as a disabled customer I just feel completely taken advantage of.

Also, the advertised WhatsApp chat support that was mentioned several places on the website apparently doesn't exist. I was given the option of email only, so I have no other way to get hold of them.

3. desember 2023
Logoen til SlothMove

Svar fra SlothMove

Hi there Maxine,

Thank you for taking time to leave a review,

I'm so sorry you haven't had the best experience. SlothMove was created to make moving home easier.

I'm going to investigate what has happened in your case and come back to you as soon as possible. I will also drop you an email so that you can contact me directly 😊

Best wishes,
Anna

Vurdert til 4 av 5 stjerner

I have been trying to fill in form and…

Very helpful when I was putting a wrong number in 🤦‍♀️

16. januar 2024
Logoen til SlothMove

Svar fra SlothMove

Hey there Carol! 👋

We hope you're doing well ☺️

Our team reached out earlier today to advise that it appears as though you are providing your Driving License Number rather than the requested Photocard Number -this is a code located on the back of your card, to the bottom right 🙌

Once we can confirm the correct details our team will get to work on distributing your updates as soon as possible 🚀 🎉


All the best,
Madock

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