Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I took a chance with my new Parker-r glasses and so glad I did! I was pleasantly surprised by the quality and the prescription matched to a t! I also cannot complain about the price point as well! I w... Vis mer

Vurdert til 5 av 5 stjerner

We love the glasses we purchased here for my 7 year old daughter. These glasses are top quality and beautiful. They fit my 7 year old face perfectly. She loves the style and color. The customer ser... Vis mer

Vurdert til 3 av 5 stjerner

You get what you pay for. I was disappointed that I didn’t like the frames I ordered or the exchange pair. My first pair I bought there was good so I tried the store again. The lenses were made sp... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Customer service was prompt and excellent. I ordered the wrong frames and emailed when I realized my mistake. They were very quick to respond with issue all fixed! My daughter LOVES her frames and... Vis mer

Informasjon om virksomheten

  1. Brillegrossist

Skrevet av virksomheten

Sllac offers a variety of both high-quality designer and daily use with a wide-range of styles starting from $6 with full lens options.After we cut off a lot middle chanins, you can get favorite glasses with 30% of costco's price. If shopping by mistake, you can get free exchange or free return in 14 days without any reason, including full refund option. If there is quality issue in Sllac lenses , we not only offer free exchange, also offer one more price compensation for you. From the comfort of home, buying glasses online has never been so easier. With our virtual try on technology, simple navigation and risk-free policy, your new glasses are a click away. And the best part — that moment the glasses arrive at your doorstep! We are expert in eyeglasses, optician field, we will try our best satisfy your needs, as a new brand online, we will appreciate if you can share your buying experience. You are also welcome to contact us if you have any suggestions or special requirements. Sllac is available both online and offline to anyone anytime.


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

408 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én måned

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

I took a chance!

I took a chance with my new Parker-r glasses and so glad I did! I was pleasantly surprised by the quality and the prescription matched to a t! I also cannot complain about the price point as well! I would recommend them to anyone! The only downside to the purchase was the shipping time, it seemed kind of long considering they came from Beijing but in reality that’s with any glasses so I can’t complain too much! I would purchase from sllac again!

24. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

We love the glasses we purchased here…

We love the glasses we purchased here for my 7 year old daughter. These glasses are top quality and beautiful. They fit my 7 year old face perfectly. She loves the style and color. The customer services was also very good. I definitely recommend getting glasses from SLLAC. I will be repurchasing again, and again. Thank you for your amazing, unique, trendy glasses, and great customer support.

8. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Hit or miss

You get what you pay for.
I was disappointed that I didn’t like the frames I ordered or the exchange pair. My first pair I bought there was good so I tried the store again.
The lenses were made spot on with my progressive prescription.
I personally am not going to take another chance ordering here again but I would recommend because of the lens and the glasses arrived in a reasonable amount of time.

13. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til SLLAC

Svar fra SLLAC

Thank you for your honest feedback and for giving us another try. We’re glad to hear the lenses were accurate and met your progressive prescription needs, but we’re sorry the frame styles didn’t meet your expectations, even after the exchange.

We truly appreciate your recommendation and will continue working to improve our frame quality and consistency. We also release new arrivals every month—if you’re looking for new styles or inspiration in the future, we’ll be glad to support you further.

Vurdert til 5 av 5 stjerner

Customer service was prompt and…

Customer service was prompt and excellent. I ordered the wrong frames and emailed when I realized my mistake. They were very quick to respond with issue all fixed! My daughter LOVES her frames and we plan to order more.

1. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great refund service

I ordered 2 pairs of glasses from them but they arrived broken which was upsetting, however, they’re processing a full refund to me and offered to reship them free of charge.

2. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I would avoid if I were you, I wish I had.

I paid $25 for expedited shipping and it took them two weeks to get my non-prescription frames to my house. I asked them to refund the shipping since the timeline did not honor what I paid, for they refused saying that expedited shipping timelines are not guaranteed. On top of that, the glasses I received did not look like the ones I ordered. They had some differences and were very poor quality. With that said, I believe that you get what you pay for but in this case, I certainly didn’t even get what I paid for it with $25 expedited shipping. I do not recommend purchasing from here. Their customer service is absolutely frustrating.

23. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til SLLAC

Svar fra SLLAC

We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback.

Regarding the shipping delay, your order was placed during the Lunar New Year holiday period. During this time, shipping carriers and logistics partners may experience temporary slowdowns, which can extend delivery timelines. This notice was included in the order confirmation email, but we completely understand how frustrating this can be — especially when expedited shipping was selected.

We also sincerely apologize for your concerns about the frame appearance and quality, as this is not the standard we aim to deliver.

We would really appreciate the opportunity to make this right. Please contact our support team with your order details and photos of the item received so we can review the issue and provide a suitable solution.

Thank you again for your feedback — it helps us improve our service and customer experience.

Vurdert til 1 av 5 stjerner

Don't use SLLAC!

Don't use SLLAC!! I purchased from them a few years back and didn't realize for about 6 months that they had the wrong prescription on one side (my eyes were compensating, so I didn't notice).

29. januar 2025
Anmeldelse skrevet uten oppfordring
Logoen til SLLAC

Svar fra SLLAC

Hi there, we’re really sorry to hear about your experience and appreciate you sharing this. Prescription accuracy is very important to us, and all lenses are made based on the prescription provided and checked before shipping. We understand how something like this could go unnoticed at first, especially if your eyes were compensating. Even though this order was from some time ago, we’d still be happy to take a look—please reach out to us with your order details so we can review it and see how we can help.

Vurdert til 1 av 5 stjerner

Ordered one month ago and glasses still not reshipped

I ordered eyeglasses one month ago and have not received them. Delivery to my apartment building apparently failed twice (I was home and received no notification that they’d tried delivering them). The tracker said they were being returned to sender. I wrote to Sllac, and they said the package would be redelivered, but I needed to provide a different mailing address. I did so, and they said the glasses would be reshipped, but they haven’t yet - it’s been 16 days since failed delivery. The company is no longer responding to me via email, even when I’ve asked for a refund.

15. november 2025
Anmeldelse skrevet uten oppfordring
Logoen til SLLAC

Svar fra SLLAC

Hi there, we’re really sorry for the frustrating experience — especially with the delivery attempts and the long wait. That’s definitely not the smooth process we want for you.

We do reship or refund orders when delivery fails, and we want to make sure your case is handled properly. It sounds like something went off track here, and we’d really like to fix it ASAP. Could you please email us again at service@sllac.com with “ATTN: Support Lead” in the subject line? We’ll make sure your reship or refund is taken care of right away.

Thanks for bringing this to our attention — and again, we’re sorry for the trouble.

Vurdert til 1 av 5 stjerner

Don’t buy from SLLAC

Don’t buy from SLLAC. They are not transparent about shipping and duties. I was hit with a $20 duty fee months after my purchase and it was never mentioned when I was paying for shipping. Also the glasses are shit quality. They also do not allow for returns. Terrible customer service, they only care about making money

11. november 2025
Anmeldelse skrevet uten oppfordring
Logoen til SLLAC

Svar fra SLLAC

Hi there, we’re really sorry to hear you had this experience — it’s never what we want for our customers. Duty fees are set by local customs and can vary, but we understand how frustrating unexpected charges can be.

Regarding the glasses and returns: we do offer returns and we want to make sure you’re taken care of. It sounds like something may have gone wrong in your case, and we’d really like to look into it and fix it for you. Please reach out to us at service@sllac.com with your order details so our team can help sort things out. We truly appreciate the feedback and are always working to improve. 💙

Vurdert til 1 av 5 stjerner

Bad return policy for online glasses

Bad return policy for online glasses. Offered me a one time store credit to return a pair. I had to pay to send them back. Picked a new pair. The lens were messed up and they told me I couldn't return them because they were purchased with a store credit. Then offered to send me new lens after I emailed them a bunch and said I have to pay for them to ship me the lens. Do not use them.

24. september 2025
Anmeldelse skrevet uten oppfordring
Logoen til SLLAC

Svar fra SLLAC

Hi there, we’re really sorry to hear this! That’s definitely not the experience we want for you. Please reach out to us at support@sllac.com with your order details — our team will do our best to make things right.

Vurdert til 1 av 5 stjerner

Refused refund after delivery failure — blamed me and avoided responsibility

I ordered two pairs of prescription glasses from SLLAC with express shipping and was promised delivery by July 11, 2025. The package got stuck in customs. FedEx called me on July 7, but I missed the call. They then emailed me on July 8 asking if the lenses were prescription, and I replied within two hours. Despite this prompt response, the package was never delivered, and without any further contact or warning, it was returned to the sender
When I requested a full refund, SLLAC refused, claiming the glasses were “customized” and couldn’t be resold. They offered only a 50% refund (excluding shipping) or asked me to wait even longer for a possible resend. This feels unfair given that the product never reached me and I complied promptly with customs.
To make matters worse, they were not honest about the package’s status — initially saying it had returned to their country, only to later admit it hadn’t arrived yet. When I asked for an updated delivery date, they ignored me for over a day and then gave vague, inconsistent answers.
Overall, I’m extremely frustrated with their poor communication, lack of accountability, and disregard for customers. After exhausting all attempts to resolve this directly with SLLAC, I have initiated a chargeback through my bank to recover my money. It’s disappointing to have to take this step, but their refusal to provide a fair refund left me no choice. I won’t use SLLAC again and would caution others, especially for international orders, to be very careful.

11. juli 2025
Anmeldelse skrevet uten oppfordring
Logoen til SLLAC

Svar fra SLLAC

Hi, there. We’re truly sorry for the inconvenience this has caused you. We didn't expect the Spain Customs would refuse to customs clearance. For this case, we have issued a full refund to your original payment method. Thank you for your support and understanding.

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv