SLIMBOOK Anmeldelser 

191
•
TrustScore 4.5 av 5

4,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

The best of this brand is its customer support! I couldn't keep the laptop for really last minute changes in my work and even though I was freaking out for running out of time, their customer supp... Vis mer

Vurdert til 5 av 5 stjerner

Tengo un Slimbook desde hace ya 9 años y funciona perfectamente. Cuando he tenido algún percance con piezas deterioradas como el teclado o las patas, me han atendido muy bien y solucionado el problema... Vis mer

Vurdert til 5 av 5 stjerner

Ara per ara tot molt bé. Bon tracte, la primera impressió del producte rebut és molt bona. Potser, ja que estan a València, podrien incorporar el català, o valencià, en l'atenció als clients i en l... Vis mer

Vurdert til 5 av 5 stjerner

Recientemente adquirí un Slimbook Evo 15" (hardware Clevo), y el hardware rinde muy bien; se nota la calidad del equipo. Lo único que podrían mejorar son las configuraciones de Linux de fábrica, que... Vis mer

Informasjon om virksomheten

  1. Maskinvareprodusent
  2. også i
  3. PC- og datatilbehør

Om SLIMBOOK

Skrevet av virksomheten

[English] The best GNU/Linux computers. Elegant and powerful computers with the best customer service. European brand born in Spain in 2015.

[Spanish] Somos una empresa Española, nacida en 2015, con el objetivo de brindar ordenadores de alta calidad al ecosistema GNU/Linux. Para ello, disponemos de máquinas de altas prestaciones, y buenos acabados, junto con desarrollos propios liberados y aportados al entorno de Linux. Sin olvidarnos, que pese a no ser perfectos, ponemos todo nuestro esfuerzo en hacer las cosas lo mejor posible y brindarte un gran soporte.

Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

191 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,7

Alle anmeldelser

(191)

15 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Lo mejor en SAT que puedes encontrar

Lo mejor en SAT que puedes encontrar, muy buena atención por un gran equipo de profesionales.

El Executive 14 del 2023 no está mal para uso diário. A ver la versión de este año que tal anda. Pinta muy bien el Executive 16 (2024).

Una lástima que el PRO X no esté disponible todavía.

21. januar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Gran calidad y buena atención al cliente

Empezando por el equipo, impecable, muy buena calidad de construcción tanto al tacto como en tema puertos (se sienten solidos y de calidad) estéticamente muy bonito, precio bastante competitivo, valorando el servicio recibido fue bueno y la amabilidad hacia las preguntas realizadas fue inmejorable, muy buen soporte.

Gracias por este increíble Slimbook!!!

11. januar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Alta calidad y empatía.

Soy una persona con baja visión, informática, trabajo en Linux, tengo un proyecto desarrollado con Ruby on Rails, los ordenadores son mi pasión.

Tras una reciente pérdida de visión, mi acceso a la información se ha visto seriamente comprometido. Me dijeron que mi única opción era utilizar Windows y quizás sólo por voz... hasta que un amigo me recomendó Slimbook.

Elegí un Executive de 16 pulgadas por sus prestaciones de pantalla. Lo pedí con Linux y Windows. Pensé que sería muy grande y pesado. Al recibirlo no podía creerlo, lo de ultraligero y ultracompacto es algo más que cierto. Es pequeño, ligero, silencioso y no se calienta. Esto último no es sencillo en un ordenador de alto rendimiento como este.

Hablé con el equipo de Slimbook para exponerles mis necesidades. Me ayudaron mucho y me configuraron Linux con opciones de accesibilidad. Su esfuerzo y la súper pantalla han hecho posible que pueda seguir trabajando en vista y en Linux.

En resumen, Slimbook ofrece ordenadores de muy altas prestaciones que son adecuados para casi cualquier uso que queráis darle. Además, cuenta con un gran equipo de profesionales al que podéis consultar vuestras dudas y exponer vuestras necesidades.

17. januar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Good products

We have 20 different versions of the slimbook and for us is a really good notebook. The support is always happy to help you and they reply really fast.

18. januar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excelente

Fue buena por varias razones:
1. Pude elegir la configuración que más me gustaba, se aclararon todas las dudas que había respecto al entorno gráfico y el equipo me fue entregado exactamente como lo quería.
2.El funcionamiento del equipo es excelente y estoy muy contento con la compra.
3. A esto hay que añadirle que la atención ante todas mis preguntas fue rápida y eficaz y me han respondido cuantas veces hizo falta, además de la amabilidad, que agradezco.
Es decir: yo aconsejaría sin dudar Slimbook a todo el que me pregunte y, además, no creo que vuelva a comprar un equipo en otro sitio.

29. desember 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Slimbook technical assistance

I purchased the Slimbook Titan about 2 and a half year ago. Sadly about half a year out of warranty all of a sudden the Titan went black and didnt start again. I contacted Slimbook for advise and almost immediatly got response from technical support altough it was christmas. The questions asked were precise and led to the problem due to one defect ram module. Kudos to Slimbooks costumer service and technical support. It was the first time i asked for help from a manufacturer and didnt get a useless answer like: " Are you sure you plugged your device in?" This review is the first i ever wrote but in this case it is well earned!

26. desember 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Estoy encantado con mi Slimbook…

Estoy encantado con mi Slimbook Executive, en dos palabras: una chulada. Además, tengo que resaltar la atención posventa de la empresa que no es habitual y que es excelente. Recomiendo ampliamente sus productos. En varias oportunidades les he hecho consultas y responden rápido y con soluciones.

31. oktober 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great technical assistance

My executive 14 begins to start slowly at boot. The assistance center was very helpuful in pinning the reason and helping me to repair it (it was a dead CMOS battery).

11. mars 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Slimbook customer support helped me…

Slimbook customer support helped me with the service of my Essential laptop The keyboard did not work (at least some keys) I still had the warranty, the support tried to help me, but the hardware needed to change the case and keyboard. I sent the laptop to their headquarters, and they fixed everything and returned my product. Everything works now, I'm happy

20. juli 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Gran servicio técnico

Dejando a parte sus ordenadores, que están muy bien, esta empresa lo que tiene es que le haces una consulta sobre el ordenador y en pocas horas, incluso minutos, tienes la respuesta a tus dudas.

26. oktober 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Es el quinto ordenador que les compro…

Es el quinto ordenador que les compro para mi empresa y siempre hemos quedado satisfechos, son ordenadores hechos para durar.
Si trabajas con Linux, sabes que con ellos los problemas con la integración con el hardware van a ser mínimos o te van a buscar una solución.

20. oktober 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

No cumplen con la garantía + producto defectuoso

No cumplen con la garantía de tres año, con toda clase de excusas delirantes, una cosa increíble. Veo que responden lo mismo, sin que tenga sentido, a otras reseñas negativas que describen claramente productos defectuosos: "Es muy raro", "No lo habíamos visto nunca", "Lo habrás golpeado sin darte cuenta", como si tuvieran una respuesta estandard preparada.
Mi ordenador es un slimbook, hay partes que no se ven tan gruesas ni sólidas, y la bisagra de la pantalla va bastante dura. Hace poco ha aparecido una grieta en el chasis, al abrir y cerrar la pantalla, por mucho que vayas con cuidado, esta grieta se abre cada vez más, y se puede observar como la tensión ejercida por la bisagra que va dura dobla el material unos milímetros justo donde se ha formado la grieta, lo que explica la rotura. La única forma de evitarlo hubiera sido no abrir nunca la pantalla.
Aun así, el servicio al cliente se niega a aplicar la garantía, pretendiendo que "lo habré abierto mal" (¿?) o "lo habré golpeado sin darme cuenta" (la grieta está en un sitio donde nada lo golpearía, aunque se cayese; habría que caminar por encima con stilettos). Está claro que esto es un fallo en el diseño, y ellos decían, otra vez, "que raro, no lo hemos visto nunca". Pues bien, tan raro es que si buscas online, verás cuánta gente habla de lo mismo, ya que es un problema común de los portátiles ligeros finos, y cuánta gente dice que efectivamente está cubierto por la garantía, habando de varias marcas.
No hicieron sino buscar excusas para no tener que cumplir, habiéndonos vendido un producto que ha salido defectuoso: ni siguiera mirárselo para ver si realmente tienen un problema de diseño, o si esa pieza tiene algún defecto, te dicen que no de entrada! Cualquier problema de sus ordenadores les pasará desapercibido, si lo clasifican de entrada como "Culpa del cliente" y a seguir vendiendo lo mismo sin más comprobaciones.
Pedían un dineral para reparar algo tan sencillo (que debería ser gratuito, ya que la garantía está en vigor), y además nos dijeron que si no poníamos una reseña negativa nos harían un descuento e intentarían que nos pudiéramos "saltar la cola" para la reparación. Así que encima interfieren con las reseñas, que naturalmente con tales métodos ya no significan nada: Luego, no han descansado intentando que Trustpilot quite la reseña, primero con un "argumento", al cabo de unos días con otro.
Este ordenador no me ha durado ni año y medio, mientras que los que había tenido anteriormente duraron el doble, costando mucho menos.

28. september 2023
Vurdert til 1 av 5 stjerner

Will not honour warranty for crack in laptop body and instead claim that it is the owner's fault

I bought a Slimbook Essential for my wife last year. Initial experience was very good other than intermittent wifi problems; I was starting to look at potentially making other purchases e.g. their KYMERA AQUA gaming desktop

Then a few days back, my wife noticed a crack on the chassis near the lid joint (left of the ESC key). It seemed to be from opening and closing the lid; due to tight hinges, the lid bends the lower part of the body when pulled. While the crack looks small, it could get worse and render the laptop unusable.

I have a public video of showing the lid movement putting pressure on the body, trustpilot doesn't let me post links

Given the positive experience and that the laptop was just a year old and under the 3 year warranty, I wrote to the seller.

The initial reply seemed positive, they confirmed that they found the laptop serial number and that it was under warranty. Accidental breakages wouldn't be covered under warranty, they wanted photos before they concluded on the next steps.

That sounded fair - damage caused by the user wouldn't be covered, but a defect in the model would obviously be taken care of. I sent a photo of the break as well as a video and highlighted that this wasn't accidental damage caused by us, but possibly a case of stress related fracture as part of normal use i.e. opening and closing the lid.

The reply back from support was that they had never seen anything of this sort before and didn't have any problems with the batch in which this unit was sold, so it had to be our fault (even if we weren't aware of how we caused it) and that they could repair it at a cost and offered a discount for the repair if we didn't leave a bad review.

I did some research and found forums where other laptop owners have had similar problems with their laptops from other laptop dealers. This sort of problem seems to happen on and off - so while it wouldn't affect an entire batch, it could affect a particular unit. These users contacted their respective dealer support who fixed the laptop under warranty after investigating root cause.

This is in direct contrast to the response of Slimbook support who refused to consider that the unit has a defect and want to charge a significant sum for repair.

At this point, I have decided that I will take my business elsewhere. Of all the laptops we have owned, this has been the shortest lived one and it wasn't the cheapest so obviously very disappointed.

Response to the seller's claims and factual inaccuracies

- The seller claims that I didn't agree to have the unit reviewed. However, the seller has not offered to physically review the unit, but only a paid for repair as per their emails.

- Trustpilot has validated our profiles and reviews as real and confirmed that there is no violation of policy

- The "bump" that the seller refers to is discolouration of left lid edge; All corners have some discolouration with paint coming off. This is both a quality issue (mentioned in other reviews) and a red herring from the seller as it is unrelated to the crack. If there really was "misuse" as claimed by seller, then there would be more irregular scratches or breaks all over

- It doesn't need an "expert" to work out that if we didn't damage the laptop, then the problem is on the seller's side. especially with online records of other consumers who faced a similar issue and had it resolved by their vendor

- My only "edits" are to ensure that I meet the Trustpilot character limit to describe my experience factually as per the email exchanges with the seller and to respond to inaccurate statements made by the seller.

- I am the affected party who paid for and received a defective item which the seller won't fix under warranty claiming that we damaged it. It is my right to seek recourse by leaving a review and taking legal action via the European Consumer Centre (through or outside court) as per my email. That is not "blackmail"; the seller has no case and seems to not know how court or defamation cases work. Their trust issues have no relation to fulfilling the warranty; it is a commercial and legal obligation and not psychological.

28. september 2023
Anmeldelse skrevet uten oppfordring
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Svar fra SLIMBOOK

Here are several points to clarify:

- No manufacturer covers breakages caused by misuse. We have experienced technicians in Asus or Toshiba, and even less after 14 months of use, since you bought the product 14 months ago.
- We asked you for photos and you sent them to us, and it's a shame we can't upload them here, because the people can see the product is more worn and damaged than normal, and with a bump in a corner approximately 3 centimeters from the crack you want us to repair free of charge. We have many customers with this computer chassis for 4 years and it is not as deteriorated and damaged. And of course, don't say that bumped corners aren't bumped corners, the paint falls off on its own, and the chassis warps on its own.
- We have sold thousands of laptops with this chassis, because this chassis started to be assembled 4 years ago (with the CPU of that time) and never, no customer has suffered a breakage like yours, therefore, it is not a design flaw as you claim that happens normally. This is a tacit fact and you insist on the contrary and you get angry because we are surprised by the breakage.
- You make statements as if you were the technician of our product and our engineer with thousands of units passed through your hands, when this is not the case. You assume you have the absolute truth and you repeat it over and over again, without agreeing to have the product reviewed if we do not guarantee you in advance that it will not have a cost...
- You distort what we have said, taking it out of context and making us look like fools.
- You tried to blackmail us, saying that if we did not carry out the repair free of charge, we would defame you on Trustpilot and on all our social networks.
- You defame about what we have said, and you also accuse us of fraud and scam You harass us and go to our social networks to post on offers posts, saying that we have scammed you.

We usually cover more repairs under warranty than what the law actually says, which is because they speak well of us. But your case is special because you came demanding and accusing. You wanted us to confirm that there would be no cost, before sending us his machine, and friend, that can never happen, it is checked first.

In the end, for a repair of 60 euros (120 euros before the discount), you are spending more time, more money and more problems.

Vurdert til 5 av 5 stjerner

Some comments after a year of using slimbook pro x 14".

After one year of using slimbook pro x 14" (16x AMD Ryzen 7 5700U), my experience is overall positive. I use the laptop every day, for about 12 hours, running multithreaded programs and simulations. Never experienced a glitch. The CPU fan is often turned off. When in operation, it is very quiet. The battery lasts 4-5 hours when running multiple and heavy applications, otherwise 8 hours for more typical laptop use (battery health is still 100%). Unfortunately, in some very small places on the chassis the paint has worn off. Finally, the experience with the customer center was excellent. They are kind, responsive, and efficient. If I were to buy another computer, it would probably be a slimbook again.

21. september 2023
Anmeldelse skrevet uten oppfordring

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