Skylight Frame Anmeldelser 1 080

TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Having an encountered a problem with my usually excellent Skylight frame I reached out to the support team. The response was quick, pleasant and helpful. Various solutions were offered and tried, unfo... Vis mer

Vurdert til 5 av 5 stjerner

The skylight calendar is the best piece of tech I have ever brought. As a busy family having all of our information in 1 place is truly amazing, my favourite feature is side kick, screen grab an ema... Vis mer

Vurdert til 5 av 5 stjerner

I do not often write reviews but the customer service we received from Skylight was beyond amazing. We had broken the frame and contacted customer service by email, expecting this to be a long drawn... Vis mer

Vurdert til 3 av 5 stjerner

Although helpful, I wouldnt say it is a great value for money. We have access to the tasks which you can create kids chores and tasks, but the rewards system that you would think accompanies the ch... Vis mer

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Informasjon om virksomheten

  1. Elektronikkfirma

Skrevet av virksomheten

Skylight is a touch-screen digital photo frame you can email photos to and they appear in seconds. Available in the US, UK, Canada, and Australia.


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

1k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Excellent after sales support!

Having an encountered a problem with my usually excellent Skylight frame I reached out to the support team. The response was quick, pleasant and helpful. Various solutions were offered and tried, unfortunately unsuccessfully. After which a replacement was quickly despatched and received at our new address. So impressed with, and very grateful for, such excellent, helpful and understanding after sales service. Thank you!

4. april 2026
Vurdert til 1 av 5 stjerner

Sadly it still hasn’t arrived!

Sadly it still hasn’t arrived!

4. april 2026
Logoen til Skylight Frame

Svar fra Skylight Frame

Hello Emma,

Thank you for reaching out to us and providing us that feedback. I'm so sorry about the delay for this order and you not receiving it as quickly as you had hoped. It appears this order has been lost or is stuck, so we've gone ahead and placed a new order for you and that order number is: UK-45600. You'll receive tracking information once the device has shipped.

To help make this a bit better for you, I've gone in and refunded the shipping charges for you on the original order. You should see that reflected to the original payment method in 3 - 5 business days.

Vurdert til 5 av 5 stjerner

Beyond Amazing Customer Service and Product

I do not often write reviews but the customer service we received from Skylight was beyond amazing. We had broken the frame and contacted customer service by email, expecting this to be a long drawn out response and in all honesty didn't have any hope that they would help us as we had purchased the frame a few months ago. They responded straight away to see how they could help and resolved our issue to the highest level and we were delighted. They went over and above with the care shown and I would highly recommend them and their products to anyone and wouldn't hesitate in purchasing from them again. The Frame is absolutely amazing and given to Grandparents who love it.

31. mars 2026
Vurdert til 1 av 5 stjerner

The shipping takes too long

The shipping takes too long, and the tracking isn't working.

If I ordered through JB hifi I would have it by now.

31. mars 2026
Logoen til Skylight Frame

Svar fra Skylight Frame

Thank you for sharing this feedback, and we’re truly sorry for the delay and the frustration around the tracking updates. We took another look at your order and completely understand how disappointing it is to be waiting this long, especially when the tracking has not been giving clear information. That’s not the experience we want for anyone who’s excited to receive their Calendar.

We sincerely apologize for the delay and truly appreciate your patience while it makes its way to you!

Vurdert til 4 av 5 stjerner

The Skylight Calendar is a great…

The Skylight Calendar is a great concept and the hardware feels premium. It’s been really useful for organising our family routines, especially with kids.

Once set up properly, it works well and helps reduce daily prompting, which is exactly what we were looking for.

However, there are a few areas that still need improvement:
• Limited functionality in the mobile app compared to the device
• Task/routine management can be unintuitive
• No built-in event reminders (still need to rely on phones)

Overall, it’s a strong product with a lot of potential, but it feels like the software is still catching up to the hardware.

Looking forward to future updates.

26. mars 2026
Vurdert til 5 av 5 stjerner

Best piece of technology I own!

The skylight calendar is the best piece of tech I have ever brought. As a busy family having all of our information in 1 place is truly amazing, my favourite feature is side kick, screen grab an email from my children's school, all info uploaded in seconds! I have recommended skylight to several friends already.

25. mars 2026
Vurdert til 1 av 5 stjerner

I'm going to cancel my order

I'm going to cancel my order. I had an issue with the website and a query about my delivery, and I've spent the entire day going back and forth with an infuriating AI chatbot that keeps repeating the same line about my case being “escalated” and that I should “expect an email from a human.” No email has arrived.

If they can’t even get their customer‑service AI to function properly, I have zero confidence in their ability to deliver a reliable Smart Calendar. I haven’t even received the product yet and I’m already unimpressed.

This product is supposed to save me time, yet their AI has wasted my entire day. It’s completely contradictory to the purpose of the product, and the whole experience has left me with no faith in what they’re offering.

I had high hopes for this Skylight Calender but if this is what it's like dealing with the company before I've even received the product I dread to think what it will be like post sale, no thank you, every time I look in the mirror these days I have more face to wash, I don't need AI like this that will make me pull my hair out!

30. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til Skylight Frame

Svar fra Skylight Frame

Thank you for sharing this feedback, and we’re truly sorry for how frustrating this has been, especially before your Calendar has even arrived! We completely understand how discouraging it is to spend your day stuck in a loop expecting a human follow up that never came. That’s not the experience we want anyone to have.

Please use our chat support portal found at the bottom right of the webpage, so our team can personally review your order, delivery concerns, or cancellation request and help get this resolved: https://skylight.zendesk.com/hc

Vurdert til 5 av 5 stjerner

Game Changer

The Skylight calendar is an absolute game changer. The magic import feature is my new PA that I cannot be without. Worth every single penny.

11. mars 2026
Vurdert til 1 av 5 stjerner

Insane costs hidden to show photos

The cost of plus membership so you can get to to display pictures ontop of the membership you have to pay to have online access to the calendar is garbage.
It’s a complete stitch up once the photos are uploaded they should stay on the device and display - as soon as the membership is up the photos stop displaying and I don’t believe that’s made clear when you buy one.

23. mars 2026
Logoen til Skylight Frame

Svar fra Skylight Frame

Thank you for sharing this feedback, and we’re truly sorry for how frustrating this has felt! We completely understand how disappointing it is when expectations around membership features are not as clear as they should be, especially with something as personal as your family photos. To clarify, photos are included within the single Calendar Plus membership, and there is not a separate membership required for them. It also looks like there may have been an issue with how the membership was linked after renewal, and we’ll be reaching out to you separately by email to go over everything in more detail and help make this right. Looking forward to connecting!

Vurdert til 5 av 5 stjerner

Skylight Calendar Max is the best!!

Skylight Calendar Max is the best!!! The functionality is perfect for our busy family of 5. My husband and I are in sync and don’t miss a beat with our schedule.
The kids love it too. They can see what is happening for each of them everyday without having to ask. They love the countdown function to special events (birthdays, holidays and Christmas).
We all love uploading photos that display on a constant slideshow ( it keeps our memories fresh in our minds). We get stuck watching it for ages!
And last of all, it looks great! We put the power cord through the back of the wall to a hidden outlet on the other side, so that we don’t have to see it hanging down.
When we have guests over they think it’s pretty cool too!
All in all, we LOVE it! Thank you Skylight for a product that gets the frazzle out of my head and into a visual bible!

10. mars 2026

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

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