SIXT Canada Anmeldelser 115

I will never use this company again. I left my jacket in the car when j returned it. Spent 150 dollars ringing them from Ireland and still no answer back. Sent numerous lost tickets and still no answer back. Absolute joke. Avoid at all costs

I had EXACTLY the same issue as EC who gave an 1 star rating three days ago.

I rent a car from thr Calgary Airport location for one week. I was very careful and saw no damage when I returned the vehicle. Small parking lot, no salt full of ice. VERY tight parking. They did not inspect the vehicle. The NEXT day i was informed there was damage with a very poor picture. I called the location and was told it was extremely minor and there will be no issue. That was a lie. 3 months later I have received a bill and then a phone call from the collection agency. I tried numerous times to contact the location again to try to find out exactly when this damage was found and why I was lied too earlier. The branch manager never returned my calls, nor the salesperson I dealt with in the first place. I ended up paying it as no one would communicate with me and I just wanted the situation dealt with so I could move on with my life and never rent from this company again. According to their contract, they do not have to inspect a vehicle at all in a timely manner. Do not trust them.

I rented a car from Sixt for one day. Picked up Thursday morning, returned Thursday evening. On Monday I received an email demanding $ for supposed damage.
The photos they sent had all metadata scrubbed - no timestamps, no way to verify when the images were taken. I asked Sixt point blank: when were these photos taken? Silence.
They handed the file to a recovery agency. I asked the agency the same question. Their answer: they didn’t have that information. Not once, across multiple exchanges with both Sixt and their agency, did anyone produce a shred of evidence that this damage happened while the car was in my possession.
Instead of answering a simple question, they threatened collections. I paid the $to avoid credit damage -under protest, with no admission of fault.
Sixt’s process here is simple: make a claim, strip the evidence of any verifiable detail, ignore challenges, and escalate pressure until the customer pays. I’d call this a billing dispute. Others might call it something else.
If you rent from Sixt, take detailed timestamped photos and video of every surface of the vehicle at pickup and return. Based on my experience, you will need them.

We rented a car at the Calgary airport. You have to take a shuttle for two minutes, but the shuttle driver was so helpful and gave us so many tips and places to go. The lady at the sixth counter was so friendly. This is by far the best experience I have ever had renting a car and we have rented a car for 30 years and we travel Several times a year.

Checkin process quick friendly top service. We were guided to garage personally by branch member who did a checkin with us.

Efficient customer service. Clean car. Good parking staff assistance.

Great experience! The staff was very friendly and clearly explained all the offers, upgrades, and insurance options, making pickup smooth and easy. I was traveling with two kids and lots of luggage, so I really appreciated the upgrade to a bigger car. Drop-off was quick and seamless, with friendly service throughout.

Definitely recommend Sixt rental cars!

Staff very polite and extremely helpful, van driver, branch staff, manager. Clear instructions on email on how to reach the pick up location. July was really helpful on explaining all rental details and provided a free upgrade when booked category was found not available. Vehicle in good condition, clean.

Customer service was excellent

2 thumbs up thank you

Professional staff and guy who helped me Omar is one of the best employees there

The representative (Mo) was very friendly and helpful. The check-in process was quick and straightforward. The car was ready for pick up on time, and it wasn't too far to walk because I have mobility challenges. The car itself was a clean and nice car (Audi Q3). Since this pickup location is very close to where I live, and I just found out about it, I'd expect to use your services more often. Thanks.

Everything was extremely well. The agent who handled my case (Pratik) was very clear, helpful, courteous and sharp.

Great service by all the team members specially Jass.

I picked up a car from the Vancouver airport branch after a 10hr flight. The staff were so friendly, attentive and professional. Dimitar the staff member that helped with my booking gave me recommendations on where to visit and generally made the whole thing smooth and faultless. Highly recommend

Pratik did the excellent job.

Always excellent customer service and premium vehicles

Great customer service. Smooth transaction

The staff who served us today were very attentive to every aspect of the car rental process. Excellent service.

My experience at Sixt was smooth and hassle free. Brady was awesome. He knows his job and was very helpful. Because of this experience. I would always choose Sixt, time and time again. Thanks Brady, for his help and the awesome experience.

A new customer,
Natassia 😊