Very helpful in organising different air routes to fit my requirements.Highly professional and nothing was too much trouble. This applies to all staff at six Star and on this occasion i had three and... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I can’t praise Elizabeth Wright enough … she listened to our requirements and spent considerable time creating our trip in exactly the way we wanted … in addition she made sure the pricing was as comp... Vis mer
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I spoke to Rebecca after a cruise I had booked for next June with Emerald Cruises through Six Star months ago was cancelled. We looked at alternatives and with Rebecca’s vast knowledge of River Cru... Vis mer
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I have booked cruises several times with this company. Elizabeth is the agent that has dealt with them all. She has always been extremely helpful not just with the booking but tips and relevant advic... Vis mer
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Informasjon om virksomheten
Kontaktopplysninger
Storbritannia
- feedback@sixstarcruises.co.uk
- sixstarcruises.co.uk
4,9
Enestående
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 83 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Helpful and informative.
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sixstarcruises
Dear Valued Guest,
Thank you for your 5‑star review.
We are pleased to hear that you found our service helpful and informative. We really appreciate you taking the time to share your feedback and hope to assist you again in the future.
Kind Regards
Customer Relations.
Helpful & Knowlegable
Elizabeth at Sixstarcruises was most helpful whilst booking our recent Oceania cruise.
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sixstarcruises
Dear Fiona
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Excellent Service, Simple Process and Fantastic Outcomes
The process was incredibly straightforward, with very little lifting from my perspective. Lisa (who managed the process) was excellent in their engagement and got me a very reasonable package for an outstanding once in a lifetime trip.
This was first, but certainly not the last booking I will make through Lisa.
Thanks
Chris
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sixstarcruises
Dear Valued Guest,
Thank you for your fantastic review!
We are delighted to hear that the booking process was so straightforward and that Lisa was able to put together such a great package for your once‑in‑a‑lifetime trip. Your kind words about her engagement and service will mean a great deal to her.
We truly appreciate your trust in Six Star Cruises and look forward to helping you plan many more unforgettable journeys in the future.
Thank you once again.
Kind Regards
Customer Relations.
Exceptional Service from Julia Pedder – A True Professional in a Crisis!
I cannot thank Julia Pedder at Six Star Cruises enough for the incredible support she provided during a very stressful situation.
We are preparing for a major milestone cruise, so the stakes felt incredibly high. When our flights were cancelled, I was worried our celebration would be ruined. Despite the fact that Julia was managing a massive workload—navigating a wave of rebookings for numerous customers travelling via the Middle East—she handled our complex situation with absolute grace and efficiency.
What stood out most was Julia’s attitude:
Proactive & Engaged: She didn't just wait for updates; she went hunting for solutions.
Constant Communication: I was never left in the dark. She kept me completely involved in the process with frequent updates, which really helped settle my nerves.
Relentlessly Positive: Even under immense pressure, her demeanor remained upbeat and reassuring.
Julia is a massive credit to the Six Star Cruises team. If you want to know your holiday is in safe hands, look no further.
Thank you, Julia, for saving our special trip!
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sixstarcruises
Dear Kevin
Thank you so much for taking the time to share such a thoughtful and detailed review.
We are absolutely delighted to hear that Julia was able to support you during what was clearly a very stressful time, especially with such an important milestone cruise on the horizon.
Disrupted flights can be incredibly worrying, so it’s wonderful to know that Julia’s proactive approach, clear communication, and positive attitude helped put your mind at ease and ultimately saved your celebration.
Your comments perfectly reflect the standards we strive for at Six Star Cruises, and we couldn’t agree more that Julia is a huge credit to our team.
We will be sure to share your kind words with her and the wider business.
Thank you again for choosing Six Star Cruises.
Kind Regards
Customer Relations
SIX STAR CRUISES - REBECCA
From the first point of contact Rebecca was outstanding! Helpful, knowledgeable and able to answer all questions and concerns.
5. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sixstarcruises
Dear Annette
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Another month another exceptional cruise deal.
Another month, another excellent cruise offer from our now favourite cruise consultant Rebecca at Six Star Cruises. Just when we thought we couldn't squeeze in another cruise this year Rebecca convinced us otherwise with some fantastic offers on Viking Ocean cruises. We chose a cruise from Athens to Istanbul with some fantastic ports of call in a balcony cabin at an unbelievable price - we snapped it up. This week we noticed Viking is offering a free drinks package with the cruise we booked and at the same price. Needless to say we asked Rebecca to see if Viking would add the drinks package retrospectively free of charge - here's hoping Rebecca can work her magic.
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sixstarcruises
Dear Mr McCallum
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Booking experience was great
Booking experience was great. Elizabeth Wright was efficient, friendly and helpful. As a newbie to River cruising she answered all my questions.
I will review the cruise when we have actually been!
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sixstarcruises
Dear Valued Guest,
Thank you very much for your wonderful 5‑star review.
We are delighted to hear that you had such a great booking experience and that Elizabeth was efficient, friendly, and helpful in answering all of your questions, especially as you are new to river cruising.
We will be sure to pass your kind comments on to Elizabeth, we hope you have a fantastic time on your cruise. and will look forward to hearing your thoughts once you have returned!
Kind Regards
Customer Relations.
Six Star Service
Six Star Cruises - Truly Six-Star Service
From the very first moment we connected with the wonderful Elizabeth Wright, every aspect of our booking, right through to our return home, has been nothing short of exceptional.
Elizabeth consistently goes above and beyond. No question is ever too small, and her responsiveness is remarkable, even outside of working hours. That level of dedication is truly rare and sets a new standard for customer service.
We’ve booked with Elizabeth multiple times and will continue to do so without hesitation. Her honesty, commitment, and genuine willingness to help at any time of day make her an absolute pleasure to work with.
Thank you, Elizabeth, and thank you Six Star Cruises, for such an outstanding experience.
3. april 2026
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Svar fra Sixstarcruises
Dear Bradley
Thank you for your wonderful 5‑star review.
We’re delighted to hear that Elizabeth has consistently provided exceptional service throughout your bookings. Your kind words about her responsiveness, dedication, and genuine care mean a great deal to us.
We truly appreciate your continued trust and loyalty. On behalf of Elizabeth and the entire Six Star Cruises team, thank you for choosing us, and we look forward to helping you plan your next journey.
Many thanks
Customer Relations
Excellent service from Erin
Excellent and efficient service from Erin, our nominated concierge. She made the whole process booking as seamless and as painless as possible- even when I had to pay!
Thank you.
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sixstarcruises
Dear Valued Guest,
Thank you so much for your wonderful 5‑star review!
We are delighted to hear that Erin provided excellent and efficient service throughout your booking. Making the process seamless and even painless when it comes to payments, is exactly the experience we aim to deliver.
We truly appreciate you taking the time to share your feedback, and will be sure to pass your kind words on to Erin.
Thank you once again.
Kind Regards
Customer Relations
Elizabeth Wright
I always contact Elizabeth Wright when I am interested in a cruise. Elizabeth dealt with us the first time we used Six Star Cruises and was very helpful and efficient. She keeps me informed of all the special offers I might be interested in and always helps me if I encounter any problems along the way. Many Thanks Elizabeth.
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sixstarcruises
Dear Mike
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
I'd never dream of booking a cruise with anyone else
Sixstarcruises is a really super company, They provide a comprehensive guide to upmarket cruises, have an excellent website, offer the best discounts available and have excellent cruise concierges. Our Concierge, Elizabeth is the best ever. She's knowledgeable efficient, ultra responsive and always goes the extra mile. I'd never dream of booking a cruise with anyone else.
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sixstarcruises
Dear Guest
Thank you for your review,
We are very happy to hear how highly you rate Six Star Cruises and the service you’ve received. Our team work hard to provide a premium, knowledgeable and personalised experience, so it’s wonderful to know this truly shines through in your journeys with us.
A special thank you for your kind words about Elizabeth. Her knowledge, efficiency and dedication to going the extra mile make her a real asset to our team, and we’re thrilled to hear she continues to impress you with every booking.
Your loyalty, and your comment that you wouldn’t dream of booking a cruise anywhere else, means a great deal to us
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Elizabeth was extremely helpful, efficient and pleasant. And found me a surprise bargain cruise.
Elizabeth was extremely helpful in coming up with a peak-season Danube cruise at a bargain price and guiding me through all the details of booking it in record time. She was a very pleasant person to deal with and kept me informed at every stage. And she was interesting, interested and informative to chat to!
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sixstarcruises
Dear Guest
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Is anyone there ? As we get no response.
We were persuaded to transfer our cruise booking with Oceania over to Sixstar to save a few hundred pounds.
We always had some doubts about this, as previously changes to our flights or ports have not been passed onto us by the agent.
I expected that all of the communication would be from Sixstar, however, I received an invoice from 118, not sure if this some way around their legal liabilities, but, it does make life a little more complicated when looking for information from Sixstar. We then received an email advising us that our flights and transfers were booked. This was very generous of Sixstar as we had only booked the cruise element. When I responded to the email I did not receive any reply.
We wanted to book some cruise excursions and emailed along with my previous concerns, to our initial contact Daniel Norris directly, I received an automated response several weeks ago and again silence.
We now really regret transferring our cruise and would be pleased if we can change it back to Oceania as we have always found their responses prompt and professional.
I suppose after your response, after nearly a week, I expected to be contacted to finally answer the questions posed in my emails, or is this just platitudes to make everything look good?
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sixstarcruises
Dear Mr. Stark,
Thank you for taking the time to share your feedback. I am truly sorry to hear about the difficulties you’ve experienced since transferring your Oceania cruise booking to us.
This is far from the level of service we aim to provide, and I completely understand your frustration.
I appreciate you highlighting the confusion regarding the invoice from Cruise 118. I’m sorry this created uncertainty around your booking, and I will ensure this is reviewed internally so we can offer clearer communication going forward.
It is also very concerning to hear that your emails regarding your flights, transfers, and excursion enquiries went unanswered. Your messages should have been acknowledged promptly, and I apologise that this did not happen.
Many thanks
Customer Relations
Elizabeth was extremely helpful and…
Elizabeth was extremely helpful and very knowledgeable in assisting me with our cruise booking. She kept me well informed at all stages and was a delight to talk to.
15. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sixstarcruises
Dear Hew
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relation
Six star cruises don’t disappoint again
Booked another cruise through Laura Wing, our cruise concierge from Six Star Cruises. First class service and advice from Laura & a great package from Six star
14. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sixstarcruises
Dear Richard
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Laura recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relation
Highly recommend Paula and Six Star Crises
Paula always does everything she can to find a holiday to fit our criteria. Very responsive and does what she promises. I can’t recommend her and Six Star Cruises highly enough,
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sixstarcruises
Dear Mrs Moran
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Paula recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relation
Great service
Sandie is always so helpful and goes above and beyond.
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sixstarcruises
Dear Mary
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Sandie recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relation
Booking for River Cruise in 2027
From the very start of our telephone conversation Sandy Collier was extremely helpful, friendly and informative and understood exactly what type of river cruise holiday we needed. Sandy found the exact type of cruise we required and streamlined the whole booking process. We could not be more impressed with the service offered.
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sixstarcruises
Dear Jane
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Sandie recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Brilliant cruising agency
Brilliant cruising agency. Sandie is the lady who looks after us and we are very happy with the service she offers. Nothing is too much trouble and when I message her answers are always prompt and helpful. She is polite, friendly yet always professional, trustworthy and helpful. Her advice is always great.
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sixstarcruises
Dear Ruth
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Sandie recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Rebecca is always very helpful and…
Rebecca is always very helpful and professional. It's a pleasure to deal with her, especially as she always tries to find the best prices and t&c for bookings. Gives me time to think, without being pushy, so I feel confident that I won't regret any decisions made. When I'm not sure about something, I just email and ask for a call back, and she's right on it! Great service, as usual.
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sixstarcruises
Dear Valued Guest,
Thank you so much for your wonderful 5‑star review.
We are delighted to hear how helpful and professional you have found Rebecca to be. She always strives to find the best options for our customers, so it is great to know you feel supported and never rushed when making your booking decisions.
Your kind words mean a lot to us, and we are thrilled that you continue to feel confident and well looked after. We truly appreciate you taking the time to share your experience.
We look forward to helping you again with your future cruise plans.
Thank you once again.
Kind Regards
Customer Relations.
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