Sixbynico Anmeldelser 

**Appalling Customer Service and Billing Issues**

We visited this restaurant on 29th December with friends and specifically requested the bill to be split equally between the two couples. Instead, the full amount was charged to my husband’s card, and an additional half of the bill was charged to our friends.

Since then, we have contacted the restaurant multiple times by phone and email to resolve the issue and obtain a refund of over £200. Despite repeated false promises, no refund has been issued.

The lack of accountability and disregard for basic customer service is disgraceful. We have been patient, but the failure to resolve this matter has left us no choice but to warn others. Avoid this place unless you want to risk billing errors and no resolution.

Had the Nostalgia menu with wine pairing at the Manchester Spring Gardens restaurant this evening (27th December). Great range of dishes with contrasting flavours and well balanced wine pairing. Excellent, efficient, polite and friendly service. This is the fifth Six by Nico restaurant that we have tried (two in Manchester, two in Edinburgh and one in Fitzrovia, London) and have never been disappointed with the food, wines or service.

Cardiff wicked menu . service was impeccable . catch up with the girlies so didnt even notice they were running late ,, we had 2 extra dishes & a drink for free then they gave us all the drinks on the menu for free & they followed up with an email apologising & offering a discount on the next visit . wasnt blown away with the menu but the experience was worth it & we had a lovely time . looking forward to going back & hope they are running behind again :) xx

Chippie menu at Manchester Deansgate

Superb service from start to finish. What seemed like tiny amounts of food was actually so filling we couldn't finish the dessert. Wonderful, flavoursome food and excellent servers who took the time to explain each course and took our coats as soon as we arrived. I'll be back!

Only con was we could hear the chefs swearing multiple times.

Superb experience in Manchester for my birthday two weeks ago however I've since bought physical gift vouchers for my parents haven't received the necessary confirmation of when they will be shipped, can someone please reach out to me?

The Edinburgh branch
From instagramable pictures. This restaurant really gets your attention. However. Not great to watch the person preparing your food, try to hide behind the cooking area in full view of the seats to the right and eat a bag of Doritio chilli Crisps then wipe his hands on the back of his trousers and continue to prepare food. Plates also had the film over then like an unwsshed look, due to this you could see server's fingerprint left on the plate. Overall average food not worth the price.

Went last night to Aberdeen for the chippie meal. Second time we’ve been, last time was years ago,
Top notch in both occasions, last night the food & service was second to none.
Great experience.
Would recommend it

First time at the Edinburgh West branch and it was a very disappointing experience. The waiter assigned to our table was rude from the moment we walked in. We asked if there was somewhere to hang our coats and her reply was ‘I guess I could hang them up for you, but you’ll need to remember which ones yours when you leave because I won’t’

Most of our group opted for the cocktail and wine pairings and our waiter didn’t even attempt to give us tasting notes or explain how the drinks complemented the dish. At one point she put the glasses of wine down and said ‘I don’t know what’s in this one’ and walked away.

Several of our dishes came with garnishes missing which we had to send back. One course came without any of the sliced apple and when we pointed it out to our waiter she said ‘What? do you want me to change it?’ At this point we asked to be given a different waiter.

The service overall felt incredibly rushed, like they were trying to get our table through the meal as quick as possible. The cocktails did not go with the food at all and at the end as we were leaving and speaking to one of the servers at the bar he said ‘yeah they’re not actually paired, they do the same ones for lots of the menus.’

The toilets were not in a good state, women’s toilets completely blocked and no toilet roll because it was all over the floor.

The food was average compared to other Six by Nico experiences I’ve had. I don’t know if they were just having a bad night or if it’s always like this but it was not the experience you want when your table’s bill is coming to several hundred pounds.

We did speak to the manager at the end about it all and she gave us a discount on our bill and removed the service charge. She was understanding and shocked at the waiter’s behaviour and did what she could at the end to apologise which was very much appreciated. But in honesty I wouldn’t recommend this branch. It didn’t feel up to standard at all in any aspect of the experience.

Like other reviewers...I have never been and will never go
I wish they would stop emailing me

Never been and won't ever go there now!
I booked 'The Chippie' set menu for Leeds just yesterday for £35pp (table for one - decided to check it out and see what it was like). After a night of absolutely zero sleep due to illness I really wasn't feeling up to make the three-hour round trip to get there so I emailed them to cancel.

I knew there would be a cancellation fee however this is usually £10-£20 in other places - yet they are charging me £84!! How? Why? The set menu is £35pp.

Absolute joke when I have zero control over not being well. Also my booking was for 4.30pm so not likely to have been a spot with a waiting list or even fully booked.

We tried the Hollywood menu in Edinburgh. Our reservation was for 7pm. We arrived at 6.55pm and were in the tiny foyer, multiple members of staff around but they did not acknowledge us at all: not so much as a hello for about 15 minutes. Service was friendly once we were seated, but very slow. We were a party of 2 and it took 3 hours: we were hungry between courses. 2 of the 6 dishes were excellent: I would have courses 1 and 3 again. The others were a bit lacking in flavour: loved the idea of the banh bao but it was cold so hard to judge it. The chocolate delice was fine, but by the time our dishes had arrived the sorbet was melted into a puddle all around it. One of our party was eating the vegetarian menu and they were accidentally served a meat dish at one point, it took a while to get this error fixed. To be fair the waitress was very apologetic when she realised. Overall, at £70 a head with service and drinks, I just don’t think it was worth it.

We recently booked a table for four at Six by Nico on Byres Road, Glasgow, excited to experience their Istanbul-themed menu. As enthusiasts of Turkish cuisine, we had high expectations. Unfortunately, the experience was quite disappointing.

The concept revolves around very small taster dishes, but most of them were quite unpalatable. The Adana Kebab, in particular, was a letdown – it was no larger than a small marble. Overall, the meal did not justify the cost. The dessert was equally underwhelming, but I won’t go into details.

I received a “VIP Invite to The Hollywood premiere. The offer was 6 course tasting menu for £ 30 per person, my husband and I went to try it . We couldn’t be more disappointed very poor quality food very greasy. Only one of the 6 dishes was okey.That was yesterday Tuesday the 1 of October today we are both unwell with our stomach.

This is about my 5 th time unfortunately I was telling my friends how good it was . Only for it to be the most disappointing one ever to date only had one bad one before .not like this !
Staff were nice .however when explaining the course .it was like babble it was so quick, could have been a recording with no stops ! Difficult to catch the words as they were coming out so fast . Never the less , lovey staff .
We had the Sunday Rost
To start with it came out looks great , had it been served 6 min before it was luck warm . Tast was good . Disappointed it was literally Luke warm as if it had been left out to long ?
Second was calleflower. Nice except the foam was more like soup .that was ok .not great
3 rd one .was cold plate . I do mean fridge cold
Not happy about that .
Rost potato would have been amazing .had it not been for the once again cold soup ? with what should have been foam ? Seen no foam just soup whatever it was .
The worse by far was
The main chicken . I had to say to the girl your plates are actually really cold yo touch the chicken was luck warm because of the plates .which in turn cause all the other bits to go cold ! Extremely dissatisfied. Especially when I tell 3 other one great it is ?
We had pairing wine .again way to quick to hear what she was saying . But nice girl , not taking that away from her I said about the plates the last one being just so cold it was ridiculously cold to touch . I have never had that in all the time I have gone to the one in south side .
Best by far was the end. Desert freezing cold plate that was fine .could not fault that one or the wine .the chicken would have been lovely if not placed on a freezing cold plate all that was missing was the ice on it !
I did tell the girl .
They did take off our coffee.
Added on £28.10 service charge
Which is discretionary and further £4.00
For cancer research .
The total bill was
£256.60
Took off the service charge Which
Brough it to 228.60
Left £5.00 Tip
I would like to think service charge were included in having you meal paid for ?
Not as an extra ? Unless it’s self service ! I would also like to be told of such charges .
Not added on to my bill .
As I said the staff were lovely . Have not a clue what was going on with the kitchen and freezing plates ! Never had that before from them!
I can honestly say say with out a shadow of a doubt , it’s gone down hill fast .
Sad to say I will never be back .sadly very disappointed .
They did apologise for the cold plates , as that should not have happened. However taking our coffee off the bill ?

Would not recommend this particular one can’t talk for the rest having had 2 bad meals out of 5 is 2 to many ! The chicken was the icing on the cake . No justification to serve up on frozen plates. I would stare clear of this restaurant.think the chef need to pull his sox up .steer clear of the south side one . I would like feed back from that ?

Manchester Spring Gardens visited for the Sunday lunch menu. This was our 3rd time in this restaurant. We have enjoyed it so much previously, we travelled 70 miles for a meal that was my daughter's treat for myself and my husband's birthday. It was awful but, as it was a treat, I did not want to make a fuss and embarrass her while we were there. Certainly not the standard we've experienced previously. We ordered the lamb snack. This was £8 for one tiny piece of lamb and less than a mouthful of meat. Looking on a customer picture they were tagged in on Instagram there are normally two bits of lamb stacked. The cauliflower cheese was drowning in something oily. There was half a postage stamp of cabbage on the chicken breast dish and, whilst I appreciate this is a taster menu, the chicken was again one bite full. The desert also looked a lot smaller than on the Instagram pictures I have seen people put on. The very busy restaurant started to empty out as we were eating our food. Did they start running out of food, were they overstretched? I don't know but something was very wrong. At the end, my husband stood outside while I went to the loo. He heard someone coming out of the restaurant telling someone going in that it was ok but there was hardly any food, he was hungry and off for a burger. It kind of sums it up for me too! I have complained since via their customer services. Got a rather weak and somewhat patronising response saying basically that their Instagram pictures are "professionally staged", that I should have complained on the day, that it's a taster menu and portions are a little smaller than the average portion. If this is the way forward for Six By Nico, I would advise giving it a swerve or making sure you view it as a rather overpriced - at circa £50 each by the time they've added the service charge - but pretty snack! It all feels rather overhyped and disappointing now.

Im starving.

Today was my first time at this establishment, as per my girlfriends constant requests (her parents paid, thankfully).

The food actually tasted very nice and I understand the concept of the theme, however I still needed to visit my local maccies afterwords due to the small portions.

Very poor service and extremely rude staff at Six by Nico Cardiff, afternoon of 28th September 2024.

We arrived 10 minutes early for our booking to celebrate a birthday, and thankfully we're taken to our table right away. After sitting down it took around 20 minutes to be brought a drinks menu, and following this around another 15 minutes to take our drinks order. Obviously the menu is quiet self explanatory- aside from allergies and vegetarian options, there was nothing much else to consider - although it took around 40 minutes to bring our first dish. The couple sat next to us, that arrived after us were on thier second course before we received our first. We completely understand in busier periods it can be challenging to manage table's BUT being as mostly everyone was eating the same is difficult to understand why the delay! When our course finally arrived there were extremely long gaps between couses to follow - We sat down just gone 5pm and by gone 7pm were not even half way through - with no updates, explanations or a little service (check ins to see if we were ok) to fill the gaps! We had food delivered by multiple staff so not one particular person to blame .... just general poor service from everyone! We even had to call staff to request another drink when empty. Then on course 5 - we opted for the additional dish as we wanted to enjoy the full experience, which we were informed would arrive with course 5 (that cost us an extra £9 per person) but it didn't - we enquired where it was and the waitress said that she would find out where it was .... although 10 minutes later we still had no word! Up until now I feel we had been extremely patient, but thought it was the appropriate time to mention the issues - finally flagged the waiter down and ask them to take off the additional dish we ordered off our bill because it had not arrived - no apology or explanation just 'ok', which was then the point we highlighted that the service was much poorer than in chains perceived in a much lower category! The waiter then said he would tell his manager .... we watched as the waiter told his manager and the both laughed about by the booking in desk, furthermore the manager did not come to see us at all to offer any apology or even just to listen to us and difuse the situation. It did not stop here!! Word then got around the restaurant with a very apparent awareness we had raised a concern, with a female & male waiter standing by the kitchen laughing and staring at us. We were still awaiting our final course, and could see that nobody wanted to serve us, and were deciding ammoungst the staff who would deliver our final dish. Finally after a lengthy wait the boy that was laughing and staring from the kitchen boldly brought our food across, although I felt so upset and embarrassed I could not eat it - An excitedly anticipated birthday meal ruined by poor service!

We felt it important to share our experience for staff to learn from it. We were not unreasonable, only escalating concerns following patiently waiting over two hours for the service to improve. Although to be embarrassed and made feel uncomfortable on an evening we booked with you to host host our birthday celebration, was definitely not what we expect for a £173 bill!

Copy of our Email sent to customerrelations @ sixbynico.co.uk

Good evening.


We attended our reservation on 14 September 2024 at 4.30pm, Spring Gardens, Manchester.

As you will also be aware, this was following a change of menu from Shanghai to Tokyo, which was entirely understandable.

Having wished to visit your restaurant for a considerable amount of time, we were excited to attend, and we had very much looked forward to it.

Unfortunately, throughout our reservation, the experience was ruined.

We must state that, upon arrival, we were met by a welcoming member of staff who offered to take our coats and escorted us to our table promptly. Sadly, the experience but more importantly the service deteriorated from there.

Before enquiring about the wine pairing menu, my partner and I were discussing whether we should go for that option, or just order a glass. Your waiter overheard our private conversation, and interjected his advice with regards to the wine pairing option. This started out a fairly pleasant conversation only to have him abruptly suggest "if you cannot wait for alcohol then order a glass now as the wine does not start until the second course". We were both quite taken aback by his words and after he left with our order, we chatted together with regards to his attitude towards alcohol. It goes without saying that we are paying customers, both adult, and should we wish to discuss whether to opt for a pre meal drink, we should be completely at ease and at our liberty to do so.

Your waiter also offered advice during the third course wine selection. This advice was we could use it as if we were washing machines to remove particles of food from our teeth. I’m sure the vineyard that produced your chosen wine would be happy to know the fruits of their labour were seemingly regarded to be akin to Listerine.

During his attempt to enlighten us about the wines and their paired courses, your waiter found it totally necessary to stand towering over us, and direct what came across as very pretentious and insincere conversation at only one of us at a time, consequently leaving my partner and I to exchange garbled notes once he departed our table as to what the pairing may be.

During the fifth course, your waiter again visited our table. He engaged in a totally off topic performance in relation to the enzymes and lost his own train of thought, but did apologise for it. In his own words "I appear to be going around in circles". He was quite correct. We were none the wiser as to the reason for the wine pairing or how it may complement the course we were being served.

When we reached the dessert course, it felt as though this had been forgotten. The wine pairing was delivered to the table but there was a significant delay in bringing the dessert itself. In that time, we were happy and relieved to think your waiter was not coming back with anymore performances of character, but nearly ten minutes passed before the dessert appeared.

In addition to the above, there were elements of the menu that were disappointing, inadequate and lacking in taste.

During the full evening, we could not hear one another due to the canteen like atmosphere. Please understand, we have been looking forward to visiting Six by Nico for some time and our expectations were high. Unfortunately, Six by Nico’s standards are not on par with the styling it is attempting to portray.

Upon hastily paying and leaving, we had to rummage within your patrons' coats to find ours as there was no attendee.

Your concept is relatively easy but your delivery is poor. Why offer a Tokyo experience with European cutlery? Surely chopsticks would maketh the menu, accompanied by authentic flavours and front of house staff who are not rude and know what they are talking about when serving the dishes and the paired wine?

Regards,

Lovely experience.
Visited with a person with a diary intolerance all taken care of, nice to have this dealt with and not having to worry. Staff are so knowledgeable- thank you!