Sisterparty Anmeldelser 339

Svar fra Sisterparty

27. mars 2025

Hola!
Lamentamos que su pedido se haya retrasado y le haya traído una experiencia de compra desagradable.


Esperamos investigar el asunto de inmediato y buscar una solución para usted. ¿¿ puede proporcionarnos los detalles de su pedido por correo electrónico? Información como el número de pedido, el nombre del destinatario y la dirección de correo electrónico vinculada al pedido será muy útil.


No te preocupes, estamos decididos a resolver estos problemas rápidamente.

Equipo de hermanas

complaint@sisterparty.com

Svar fra Sisterparty

27. mars 2025

Dear Polina Antipova,

Rest assured, there’s no scam involved here. Upon a thorough review of your order, we noticed that all three items you purchased are pre-sale products.

As specified in the product titles, pre-sale items need extra time for preparation prior to shipping, which is why they might take longer to arrive compared to regular, in-stock items.

We fully understand how this delay can be inconvenient, and we want to let you know that we’ve promptly addressed your request. Your order has been cancelled without any issues, and we’re doing everything we can to speed up the refund process for you.

Thank you so much for your understanding and cooperation.

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

27. mars 2025

Dear Jessica Davis，

We are truly sorry to hear about the dissatisfaction you’ve experienced . We completely understand how frustrating it can be when things don’t go as expected. Rest assured that we are here to help and make things right for you.

Regarding your parcel information, we will update it for you and send it to you via email as soon as possible. Please check your inbox for the latest details.

At the same time, we want to emphasize that if you are not satisfied with the material or quality of the product after receiving it, you can contact us within 30 days. We will handle the return process for you and ensure that your concerns are addressed promptly.

Your satisfaction is our top priority, and we are committed to making sure you have a positive shopping experience.

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

24. mars 2025

Hi Samantha，

We’re truly sorry to hear about your disappointing experience and want to make things right for you.

To help us do that, could you please share your order number or the email address you used when placing the order by complaint@sisterparty.com? Once we have this information, we’ll get to work on resolving the issue right away.

Feel free to email us, and we’ll take care of it as soon as possible!

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

12. mars 2025

Hi,
We are truly sorry to hear the news, and we understand how frustrating this situation must be for you.

We sincerely hope that you are able to receive your order in a timely manner. In order to resolve your concerns as quickly as possible, we kindly ask if you could send us your order information via complaint@sisterparty.com .

This could include details such as the recipient's name, order number, or any other relevant information that might help us locate your order more efficiently. Once we receive this information, we will immediately begin checking the package status of your order and provide you with the most up-to-date information as soon as we can.

Your satisfaction is our top priority, and we will do everything we can to ensure that your order reaches you as soon as possible.

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

5. mars 2025

Dear ninoska romero,

Thank you for bringing this to our attention. We apologize for the inconvenience caused by the package abnormality issue with one of your products.

We have already sent you a new package and will update you on the shipping status via email within the next hour. Please keep an eye on your inbox for this information. We appreciate your patience as we work to resolve this promptly.

Thank you for your understanding, and we look forward to ensuring a better experience for you in the future.

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

28. feb. 2025

Hello Carley Goulding,

We are truly sorry for the disappointing experience you have encountered. This is certainly not the level of service we strive to deliver.

We would like to investigate this matter right away and work towards a resolution for you.Would you please reach out to us via email at the address provided below.

Rest assured, we are determined to resolve these issues promptly.

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

27. feb. 2025

Hello ,

We truly appreciate your interest in our products and are sorry to hear about your experience. We understand how disappointing it must be to wait for your order, especially when you had plans to use the items for your vacation.

Please rest assured that we are looking into the status of your order and will follow up with you directly to resolve this as soon as possible.

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

27. feb. 2025

Hello,

We truly understand how frustrating the long delivery time must have been, and we want to assure you that we’re taking steps to improve our logistics process. Our goal is to provide a better and smoother experience for you and all our customers moving forward.

We want to explain that the first package was sent to the address you provided when you placed the order, and USPS tracking indicated that it was successfully delivered. We previously recommended reaching out to USPS to help locate the package. It’s unfortunate that we haven’t heard back from you on this, and we’re really sorry that you still haven’t been able to find this package.

Regarding the return issue you mentioned, regardless of the shipping time, we do offer a return and exchange service within 30 days of package receipt if you are not satisfied with our products.

We understand that this situation may be frustrating, and we are here to assist you in any way we can. For your convenience, we have sent a follow-up email to you from complaint@sisterparty.com regarding this matter.

Thank you for your attention, and we look forward to your response.

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

19. feb. 2025

Hello,

We sincerely apologize for the inconvenience and frustration you’ve experienced with your order. We understand how important it is to receive items that meet your expectations and fit properly, and we are deeply sorry that we fell short in this case.

To address your concern, could you please provide us with your order number? This will help us investigate the issue promptly and work towards a resolution. If you prefer, you can also reach out to us via email at the address provided below.

Once again, we sincerely apologize for any inconvenience caused.

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

18. feb. 2025

Ciao,

Siamo davvero dispiaciuti per l'esperienza negativa che hai avuto con noi. Questo non è il livello di servizio che vogliamo fornire.
Per rispondere alla vostra preoccupazione, potreste fornirci il vostro numero d'ordine? Questo ci aiuterà ad indagare tempestivamente la questione e a lavorare per una soluzione. Se preferisci, puoi anche contattarci via email all’indirizzo indicato di seguito.
Riconosciamo la vostra delusione per la qualità dei vestiti e la mancanza di assistenza clienti. Siate certi, ci impegniamo a prendere tutte le misure necessarie per correggere la situazione.

Ancora una volta, ci scusiamo sinceramente per qualsiasi inconveniente causato.

Team Sisterparty

complaint@sisterparty.com

Svar fra Sisterparty

18. feb. 2025

Hello Stephen Cox,

We’re sorry to hear that your experience with our shipping process has been disappointing. We understand how frustrating it can be to wait for an order, especially when tracking information is limited.

Please know that we are committed to improving our shipping process to ensure a better experience for all our customers.

We tried to find your order infrmation using your username, but we couldn’t locate it. Could you please share your order number and the email address you used for the purchase? Or may we request you to email us at the email address below? Providing this information will help us locate your specific order and take the necessary steps to resolve the issue promptly.

Thanks in advance.

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

18. feb. 2025

Hello selena,

We understand how frustrating it can be to wait, and we sincerely apologize for the delay.

The product you ordered is a pre-sale item with a later shipping time compared to our in-stock products.

To expedite the resolution, we have sent a follow-up email to you via complaint@sisterparty.com. Please check your inbox at your earliest convenience, and we’ll work on resolving this for you as soon as possible.

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

18. feb. 2025

Hi Solana Alonso,

We sincerely apologize for the delay in shipping your order. We understand how frustrating it can be to wait for an item, especially when it has been over a month.

After reviewing your order, we noticed that the item is a pre-order, which typically have a later shipping schedule than in-stock items.

We are working diligently to expedite your order and ensure it is shipped as soon as possible.

If you have any further questions or need additional assistance, please do not hesitate to contact us at complaint@sisterparty.com or support@sisterparty.com .

We are here to help and ensure you have a satisfactory experience.

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

10. feb. 2025

Dear Mark DeArment,

We are deeply sorry for the disappointment and inconvenience we've caused you.

The long delay from before Christmas until February 7th for your order to arrive is completely unacceptable, and we apologize for that. Regarding the request for pictures, our only aim was to accurately confirm the situation of the ill - fitting item. We understand that it made you uncomfortable, and we should have been more empathetic in our communication. However, we are glad that our customer service did provide you with the return information afterwards.

We take your feedback very seriously and are constantly striving to improve our customer service. If you have any other questions or concerns, please don't hesitate to contact us via email.

We regret that we have not met your expectations and hope that you may consider giving us another opportunity in the future.

Best regards,

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

6. feb. 2025

Hello,

We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@sisterparty.com to sort it out. We will respond within one business day.

For your convenience, we have used complaint@sisterparty.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Best regards,

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

3. feb. 2025

Hello

We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.

Thanks in advance.

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

24. jan. 2025

Estimada Laura García,

Le pedimos disculpas por los inconvenientes y la insatisfacción que ha sufrido en relación con su pedido.

Su pedido se pagó hace un mes. Uno de los artículos era un producto de preventa, lo que provocó un retraso en el envío de su pedido. No obstante, nos complace informarle que su otro pedido se encuentra actualmente en tránsito.

Nuestro correo electrónico de atención al cliente está completamente operativo. Con una rutina diaria de recepción y respuesta de correos electrónicos, hemos estado manteniendo una bandeja de entrada ordenada.

Si tiene alguna dificultad con este canal de comunicación, tenga la seguridad de que existen medios de contacto alternativos a su disposición, como Facebook o nuestro equipo de quejas de clientes dedicado en la dirección que se indica a continuación.

Nuestro departamento de quejas de clientes ya se ha puesto en contacto con usted por correo electrónico para proporcionarle información logística adicional. Si tiene más preguntas o inquietudes, no dude en responder a este correo electrónico.

Reconocemos la decepción que esto le ha causado y nos comprometemos a mejorar nuestro servicio para evitar que se produzcan situaciones similares en el futuro.

Atentamente,

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

10. jan. 2025

Dear Fran Reed,

We are deeply sorry for the distress this has caused you. It is completely unacceptable that you received a defective top in your two-piece outfit. Our normal procedure should have been more caring during the process.

Our customer complaint department has already sent you an email to follow up on resolving this problem. If you have any further problems or if you just want to talk about how we can make this right, please reply to that email. We will do everything we can to rectify this situation.

We understand your disappointment and that you might be reluctant to make further purchases from us. However, we hope that we can regain your trust through our efforts to resolve this issue. Once again, our sincerest apologies for this whole ordeal.

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

6. jan. 2025

Hello,

We would like to clarify that our customer service team always responds to emails within 24 hours even if it's at weekends. If you don't see a response within the timeline, please check your spam or junk folder to see if our email has been filtered there. If you still cannot find it, please email us at the address below. We are dedicated to addressing any problem with your order.

More importantly, we tried but failed to identify your order ID via your username here to take care of the delivery issue. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.

Thanks in advance.

Sisterparty Team

complaint@sisterparty.com