Scammers. They sent a Shine product for 2 euros, but the picture showed something completely different. One package never arrived. They refuse to refund my money; I paid 55 euros, and it's a scam. I'l... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Aquistato articoli di abbigliamento terribili! Dalle foto sembrano carini poi quando arrivano sono cinesate di pessima qualità e tessuto di plastica.le taglie vestono minuscolo e i capi sono fatti mal... Vis mer
Selskapet har svart
Bonsoir j'ai reçu la robe longue sont magnifiques merci beaucoup, quand j'ai besoin votre d'aide vous m'avez répondu rapidement encore merci pour votre réponse et pour votre robe je ré commande encore... Vis mer
Selskapet har svart
Never received order. Received multiple tracking numbers that never produced any results. Received email that one item wasn’t available after all and to pick another in its place. Contact customer sup... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Welcome to SisterParty, where fashion meets fun! We are your go-to brand for all things trendy and fabulous.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
A scam website
A scam website. I waited months for my order and It never arrived. I would email and they would respond saying they are working on it and slow bc they have a lot of orders. Asked for a refund, they said I would get It between 5-8 business day and I never received It neither. Do not order from them. Do not buy.
16. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Sisterparty
Hello,
First, please allow me to express my deepest apologies for the long delay and unpleasant experience you have had while waiting for your order. We understand your disappointment and frustration that not only did your order not arrive on time, but you also experienced further delays when seeking a refund.
We always strive to ensure that our logistics and customer service processes operate efficiently to meet our customers' expectations. However, clearly in this case, we were unable to do so, which we deeply regret.
In your case, we are willing to take immediate action to correct this error. Here are our solutions for you:
1. Instant refund: Kindly give us your order number and we will process your refund as soon as we verify your order information. The refund will be returned in the way you originally paid and is expected to arrive within the next 2-5 business days.
2. Additional compensation: As an additional compensation for our lack of service, we are willing to provide you with a coupon worth 20 USD for your future use on our website.
3. Priority processing: If you decide to try our service again in the future, we will ensure that your order will be marked as a priority.
We sincerely hope that these measures will make up for any inconvenience you may have experienced during this process and rebuild your trust in our brand. Please contact us through the address provided so that we can obtain the necessary details and process your refund quickly.
Once again, we apologize for the inconvenience and thank you for your understanding and patience.
Sincerely,
Customer Complaint Team
complaint@sisterparty.com
Really shocking do not order from this…
Really shocking do not order from this place if you are from UK they advise up to 3 weeks to get your items. It has now been over 4 weeks as I ordered 12th April and only received one item out of the two I ordered as they were sent out separately even though I put my order in one transaction. They don’t send you an order update on when it gets shipped unless you complain or even a confirmation email to say you have ordered.
12. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Sisterparty
Hello,
Upon inspection, we found that the other item you ordered is a pre-order item, as indicated in the product name. Pre-order items would be shipped later than those items in stock. You will receive an email with a tracking number once your order has been shipped.
Regarding the splitting in shipping, in order for customers not to wait for a long time for no item, the warehouse would send the available items first. And when the back orders are available, they will send them immediately.
We would appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us at complaint@sisterparty.com.
Customer Complaint Team
complaint@sisterparty.com
NOT a scam
I ordered one dress as was worried about the below but they were too nice and well priced. It came in two weeks(to south London). I think the problem is over ordering and getting it through customs and as it comes from China. The dress I ordered was £34 and was in gorgeous condition. Tracking was accurate and also not a scam site which I know a lot of other people and sites are saying! I emailed them a lot too, due to the reviews, and they were fast at replying too.
10. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Sisterparty
Hi Charlotte,
Thank you for the support! Your review has made my day!
We are more than happy to see you feel satisfied with your experience with Sisterprty. We will keep up our hard work to offer better merchandise and faster service, hoping to see you again. If you have any queries, please do not hesitate to get in touch with us (at support@sisterparty.com.)
Sincere regards,
Horrible Returns Process
This company infuriates me. I have been trying to return two brand new condition dresses that fit nothing like the photos for over two weeks. But of course, they conveniently have no phone number, so they have been giving me the run around in email, taking forever to to reply, continuously asking questions with every email. They requested photos of the items as well, just drawing out the whole process. I have stated I want to return and a refund, still have not gotten a response. And of course, they have no address listed so I am pretty much at their mercy. They make returning anything a stressful and ridiculous process because they reallllly want to keep your money. I will NEVER EVER order from this shady company again! I will most likely have to contact my bank to dispute the charges If they do not respond or refund.
7. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Sisterparty
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@sisterparty.com to sort it out. If the support team's service didn't make you satisfied, you can forward your case to complaint@sisterparty.com.
For your convenience, we have used complaint@sisterparty.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Customer Complaint Team
complaint@sisterparty.com
This store failed to provide me with…
This store failed to provide me with details regarding my expected package.
I made the order on April 13th, it took a full ten days for the site to provide a tracking number. It is May 7th, and I have yet to see an updated tracking. Unacceptable.
The site claims it was shipped, yet the tracking leads me to some dubious, non-verified site claiming the order is still being processed.
I asked for a full refund as I need the funds to shop for an upcoming trip, or more specific details regarding my package.
Associate claims she is “unable to intercept my package” and offered a measly $10 discount that I will not use. I never asked to intercept the package, I asked to more specific details regarding the deliver as the tracking site and store site claim two different things.
Tracking: YH24050301559SZ
Order No. SP00128239
Update 05/08/2024: I have just received a response from their customer service claiming, “ Thank you for contacting us regarding your order. We apologize for any convenience caused.
The following is the update of your parcel tracking information, at present you may not be able to view the tracking information due to network or geographical reasons or the tracking information is slow to update.
Ordinary transportation time ranges from 10-20 days, we ask for your patience.”
Along with a screenshot of the dubious tracking site that said “shipping information sent to USPS.”(along with the supposed USPS tracking number)
The USPS tracking number provided does not even work.
Again, I ordered these items four weeks ago, and this is the first day I am receiving any sort of update. The first update I received in over a month was yesterday with a bogus, inactive USPS tracking number. I’m assuming this was sent as “proof of shipment.”
Please do not waste your time and money with SisterParty. It is a fake NYC boutique actually located in China. Had I known this, I would’ve never placed an order as their parcel staff is woefully disorganized. You will be out of money for weeks. I will be contacting my bank in regards to this scam site.
2. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Sisterparty
Hello,
We apologize for the confusion and concern caused by the slow delivery. We would like to clarify that we are not a scam site and we'd like to explain some points here to foster understanding.
1) "Order on April 13th"
Upon inspection I found that your order was paid on April 24th (GMT+/-8) so actually the order was made on 4/24/2024 and it was shipped in less than 10 days.
2) "Dubiou tracking site"
We apologize for the concern caused by the tracking site. What the CSR provided was an old tracking site, however rest assured that it's only a usable tracking system to check parcel update not something that offers the wrong info. So long as you see tracking info via YH24050301559SZ, the parcel is being sent out. https://t.17track.net/en#nums= is the alternative tracking siet if you don't like the previous one.
3) "Gift card and interception"
The gift card presented to you only served as a token of apology and compensation for the time waiting and the possible inconvenience it might cause. The operation of interception, which the CSR didn't succeed, was made because of your request for a full refund --- to issue the refund as you requested we need to intercept the parcel and get it back so that we can refund you the money.
4) “shipping information sent to USPS.”
All the info you saw on the tracking site is the latest update the carrier provided while they deliver the parcel throught their network. Please know that the USPS tracking number is also the tracking numer of your parcel -- it is called Last Mile tracking number. It was formed because USPS will take over the parcel and proceed with the delivery. But it takes a little while until the USPS receives the parcel so the last mile tracking number might not show update so soon. You will see the update on USPS tracking site once USPS receives and continues to deliver the parcel.
After the parcel is shipped, the waiting for delivery normally ranges from one week to three weeks. So long as the update keeps being offered, the parcel is on its way to your address.
All in all, we apologize for the possible inconvenien and doubts caused by the slow delivery. We have documented your review to offer feedbacks to the relevant team.
If you have any follow-up questions or don't like the support team's service, please feel free to contact us at complaint@sisterparty.com. We will take care of it.
Regards,
Customer Complaint Team
complaint@sisterparty.com
I ordered a dress on 4/3 and it’s now…
I ordered a dress on 4/3 and it’s now 5/5 and it has not been shipped. I sent an email and haven’t heard back. Don’t order from this company!!
3. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Sisterparty
Hello,
Just so you know, the support team responded to your email within less than 24 hours. In order to be able to reply to every customer, our support team is required to respond within a timeframe between one and two business days. Hence sometimes you can't hear back from us right away. We hope you can understand.
As requested, we have canceled the order. It may take some time for the refund to return to your paying account.
（1-If it’s a PayPal refund, please wait 1 to 7 business days for the funds to settle in your account. You can view the status of the refund from your Account History.
> Log in to your PayPal account.
>Click History
2-If it’s a credit card refund, it may take 5 to 10 business days for the funds to appear in your account. This delay entirely depends on your credit card company and its intermediaries.）
Thank you for your understanding and support. If you have any further questions or concerns, please don't hesitate to contact us.
Best regards,
Customer Complaint Team
complaint@sisterparty.com
Long wait and weird tracking
I placed my order April 14th and still haven’t received it (May 4). I completely understand the high volume this company may experience - as I’m not rating it 2 stars solely for the wait (I’m a patient person). On top of the long wait, the tracking website is very suspicious. It says it arrived at a distribution center on May 5th while I’m writing my review on May 4th… Super weird and I really hope at the end of the day I get my item. I’m scared to see what a refund process would be like …just be careful ordering from this website!
4. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Sisterparty
Hello Natalie,
Upon inspection, I noticed that the parcel of your order was shipped on April 29th.
Tracking #: YH24042903695SZ
Other tracking sites:
https://www.17track.net/en#nums
https://www.track718.us/en
Once the warehouse ships out the package, the whole waiting time on the customer side normally ranges from a week to 3 weeks.
If you have any follow-up questions, please feel free to contact us at the address below.
Regards
Customer Complaint Team
complaint@sisterparty.com
Bad experience
Slow response. The goods are not in stock (my guess: they don't exist). They charge you before shipping. When requesting to cancel the order, the money took forever to come back in, and only after insisting by email.
1. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Sisterparty
Hi
Could you please provide us with your order details, such as the order number and the email address used for the purchase? We tried to identify your order ID via your username here to look into and take care of the issue but failed.
Or may we request you to email us at complaint@sisterparty.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Customer Complaint Team
complaint@sisterparty.com
It is 3 months already and I did not…
It is 3 months already and I did not receive my order. My Order No. SP00110908 . I think this company is scam
2. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Sisterparty
Hello,
We apologize for any inconvenience caused. However, we would like to clarify that we are not a scam.
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team at the address provided below to inquire about its shipping time. We will be responding as soon as we can. If it cannot be delivered on the date you expected, you are always allowed to ask for a cancellation of the order before shipment.
Your order has been canceled and refunded. If you have any follow-up questions, please feel free to contact us at the address below.
Faithfully,
Customer Complaint Team
complaint@sisterparty.com
Zero customer service
I sent an email to your customer service rep and didn’t get an answer, so I decided to send another email thru Instagram DM, but still didn’t get an answer.
I commented on one of your photos on your Instagram page but you deleted my comment regarding someone messaging me back about my shipment, all I’m asking for is tracking info and ETA of my order. I will be asking for a refund.
30. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Sisterparty
Hi
Could you please provide us with your order details, such as the order number and the email address used for the purchase? We tried to identify your order ID via your username here to look into and take care of the issue but failed.
Or may we request you to email us at complaint@sisterparty.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Customer Complaint Team
complaint@sisterparty.com
Be ware of the refund policy Doesn't exist
Be ware of the refund (or lack thereof, Policy) I would also put a zero if I could. Ordered a dress that was more like a blouse for a tall girl. They asked that we take a picture to help them improve their products. What?????? It should have been a simply refund. Then they said we would have to pay for shipping and that if we didn't want to do that we would be refunded 1/3 of what we paid. Worst refund policy.
1. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Sisterparty
Hello,
We apologize for any inconvenience caused. We take customer feedback seriously and will take note of your review to the relevant team to make progress.
We would like to clarify that we kindly request you to send us the requested photo so that we can better understand the issue and offer you a suitable solution.
Additionally, the 30% refund offer presented to you as an alternative to returning the items was not meant to cause any confusion or frustration. It was simply an option we provided to accommodate different customer preferences.
For your convenience, we have used complaint@sisterparty.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Customer Complaint Team
complaint@sisterparty.com
Lange Lieferzeit, jedoch guter Kunden Support
Ich hatte Anfang April bestellt und nach drei Wochen immer noch keine Bestellbestätigung obwohl ich per Paypal bezahlt hatte. Nachdem ich hier einige Reviews laß, wurde ich unsicher und kontaktierte die Seite über E-Mail und Instagram. Zu meinem Erstaunen bekam ich sehr schnell eine Antwort und meine Lieferung (zumindest der eine Teil) kam einen Tag später an. Die Sachen sehen super schön aus und sitzen auch gut.
Nun warte ich noch auf den zweiten Teil der Bestellung.
Wenn die Bestellbestätigung mit dem Tracking Code gleich nach dem Kauf käme ohne darauf drei Wochen warten zu müssen würde ich 4 Sterne geben. Womit man also zu rechnen hat ist eine lange Warte Zeit da die Ware aus China kommt. An dem Kunden Support muss man jedoch ein Lob aussprechen
1. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Sisterparty
Hello,
Thank you for the support. We are happy to see you feel satified with our customer service. We will keep up our hard work to offer a faster service, hoping to see you again. If you have any queries, please do not hesitate to get in touch with us (at support@sisterparty.com.)
Customer Complaint Team
complaint@sisterparty.com
This is not a trusted website I have…
This is not a trusted website I have tried tracking my order however no way of tracking it, I ordered nearly a month ago now and no sign of anything I spent over £100 on these clothes in time for a holiday I’m going on and I don’t believe these clothes are going to turn up, nobody replied to my email regarding a full refund feel like I’ve spent £129 worth of clothes on nothing!!!
5. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Sisterparty
Hi
Could you please provide us with your order details, such as the order number and the email address used for the purchase? We tried to identify your order ID via your username here to look into and take care of the issue but failed.
Or may we request you to email us at complaint@sisterparty.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Customer Complaint Team
complaint@sisterparty.com
I placed an order back in march and I…
I placed an order back in march and I never got a confirmation email or tracking at all!! Please help!
13. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Sisterparty
Hello Lily,
Upon inspection, we noticed that the item you ordered is a pre-order item, as indicated in the product name. Pre-order items would be shipped later than those items in stock. You will receive an email with a tracking number once your order has been shipped.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us at the address provided.
Best regards,
Customer Complaint Team
complaint@sisterparty.com
Ich muss leider nochmal eine Beschwerde…
Ich muss leider nochmal eine Beschwerde schreiben. Ich habe 2 mal die gleichen Outfits bekommen und warte aber immer noch auf eins… es dauert so lange und somit ist der Preis garnicht wert. Wenn man nicht die entsprechende Dienstleistung bekommt…
14. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Sisterparty
Hallo Curly Castillo,
Bitte beachten Sie, dass es sich bei der verbleibenden Bestellung um eine Vorbestellung handelt. Damit Kunden nicht lange auf einen Artikel warten müssen, versendet das Lager zuerst die verfügbaren Artikel. Und wenn die Nachbestellungen zurückkommen, werden sie sofort versendet. Wenn Sie der Meinung sind, dass dies nicht akzeptabel ist, können Sie sich gerne vor dem Versand an uns wenden, um den Artikel zu stornieren.
Wenn Sie weitere Fragen haben, können Sie sich gerne unter der unten angegebenen Adresse an uns wenden.
Grüße,
Kundenbeschwerdeteam
complaint@sisterparty.com
Bought almost $400 worth of clothes for…
Bought almost $400 worth of clothes for them to be small and cheap fabric . Some don’t even come down to my ankle and I’m only 5’4
. Very disappointed and would like my money back .
29. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Sisterparty
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. You can reach out to us at support@sisterparty.com to sort it out.
For your convenience, we have used complaint@sisterparty.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Customer Complaint Team
complaint@sisterparty.com
I have ordered soemthing about two…
I have ordered soemthing about two weeks now and still no confirmation email. I checked out as a guest and I emailed them for an update but still no answer. I’m starting to get worried that this was a scam.
29. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Sisterparty
Hello Sasha,
I am sorry for your dissatisfaction with the delay in shipment. Upon inspection, we noticed that the item you ordered is a pre-order item, as indicated in the product name. Pre-order items would be shipped later than those items in stock. You will receive an email with a tracking number once your order has been shipped.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us at support@sisterparty.com. We will be responding as soon as we can (but might be late because of the holiday.)
Best regards,
Customer Complaint Team
complaint@sisterparty.com
If I could I would give 0!!
If I could I would give 0!!! Please don't order from this scamming company save yourself a headache , i wish I researched more about this company before I ordered !! Placed an order 10 days ago for an event , order hasn't even been processed asked for a cancellation and refund got a reply asking me to "consider keeping my outfits for future occasions and when these outfits become available in the warehouse they will be shipped out " like whattttttt !!! These wasn't pre ordered outfits ???What kinda company operates like this ?? Most unprofessional company ever ! Now they not responding to my emails for the past couple days or Facebook messages !
28. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Sisterparty
Dear customer,
We are sincerely sorry for the inconvenience caused. As requested, we have canceled the order. It may take some time for the refund to return to your paying account.
（1-If it’s a PayPal refund, please wait 1 to 7 business days for the funds to settle in your account. You can view the status of the refund from your Account History.
> Log in to your PayPal account.
>Click History
2-If it’s a credit card refund, it may take 5 to 10 business days for the funds to appear in your account. This delay entirely depends on your credit card company and its intermediaries.）
Thank you for your understanding and support. If you have any further questions or concerns, please don't hesitate to contact us at complaint@sisterparty.com.
Best regards,
Customer Complaint Team
complaint@sisterparty.com
Didn’t have high hopes going into the…
Didn’t have high hopes going into the purchase with the reviews but wanted to give it a shot to see if maybe I would be pleasantly surprised but nope. Placed order on 02/22 and still waiting on 2 items. Reached out via Facebook and they said it would be shipped by the end of April, End of April and nothing. Reached out again and they said now it will be mid May which I need the items for an event. I even switched one of the items out so it would be shipped faster but nothing. So they take your money and then never ship the products. It’s a waste of time and money. Definitely don’t purchase if you have a time constraint.
22. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Sisterparty
Hi
We are deeply sorry for any inconvenience caused by the delay in shipping. Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team at the address provided below to inquire about its shipping time. We will be responding as soon as we can. If it cannot be delivered on the date you expected, you are always allowed to ask for a cancellation of the order before shipment.
Regards,
Customer Complaint Team
complaint@sisterparty.com
1st buy Diva material ;-) …
Though there was a bit of a wait fit item to arrive ad coming from abroad once it did arrive it was definitely worth the wait!
Nit only did it Look lush but was Great quality! Definitely buy from them again!
25. april 2024
Anmeldelse skrevet uten oppfordring
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