I left a message for support over Easter, by 10am Tuesday I had my first e-mail from them, by midday the issue was resolved. I'd made a simple mistake in setting up my Singer 5523 and all it took wa... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The customer service was excellent both on the phone and via email. I was delighted to be reassured that the faulty foot pedal speed controller for my much-loved 44 year old Singer sewing machine coul... Vis mer
I particularly like that you use PayPal. I really do not like putting my bank card details out there into the blue younder. Therefore using PayPal is my preferred method of payment. Because I saw y... Vis mer
Extremely pleased with this company, ordered some parts on the Friday opted for Evri delivery, items delivered on the Sunday. Parts now on my sewing machine now back sewing. Communications appea... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Singer is a leading brand in the sewing machine world. We supply the latest models, plus steam presses & overlockers. Never knowingly undersold. FREE UK delivery. Singer sewing machines are used & trusted by thousands of dressmakers, quilters, and crafters to help produce dresses or quilts. We offer sales, parts, and accessories as well as sewing machine repairs
Kontaktopplysninger
Whitley Road 219, NE26, Tyneside, Storbritannia
- colin@singermachines.co.uk
- singermachines.co.uk
Har svart på 28 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I had problems paying.
I had problems paying.
After several tries I ended up ring to place my order over the phone
Excellent shopping experience
Excellent shopping experience
Such nice friendly service
Such nice friendly service. Online Checkout wasn't working for me ( with hindsight it may have been my using Firefox browser as it can cause issues). I rang to place the order and have the payment processed.
Brilliant price got it in a flash sale
Brilliant price got it in a flash sale
Struggled with payment part though, due to what seemed like a system error, as it took around 4 goes to get it to take my card .
apart from that it was a fairly straightforward website and easy to use
I was able to find the machine part for…
I was able to find the machine part for my sewing machine by putting in the model number.
Good selection of machines
Good selection of machines with good descriptions on what they do. Easy check out and quick delivery time.
brilliant customer service
Chatted online to a person, not a Bot, who then gave me a customer services email. Almost instant, helpful response and then bought part for old machine at reasonable price on phone to another very efficient and courteous person. If all customer service was this good, the world would be a better place! Thank you.
very helpful
very helpful, website good, easy to order on the online form
Singer Sewing Machine experts…
I particularly like that you use PayPal. I really do not like putting my bank card details out there into the blue younder. Therefore using PayPal is my preferred method of payment. Because I saw you used PayPal I felt more confident in buying my new sewing machine.
From there I felt confident that I would buy my new sewing machine from you also the 10 year guarantee is a BIG plus. Also that you are a specialist in Singer sewing machines.
Terrible customer service, faulty machine.
Awful service and terrible sewing machine.
The machine was faulty, they did not believe me, I had been informed that I would have to take the machine to the post office and pay postage. This I would not do. after half an hr on the phone Singer said they would pick it up, then it would get checked to see if it was faulty. NO communication to say it was faulty, money went into the bank about 4 days later. I had been made to feel like a liar when I knew the machine was faulty. Terrible shopping experience, I will never buy or deal with this company again.
After trying very hard to
After trying very hard to. Order the sewing machine.
Of my choice.
Gave up,had to ask a friend ,and accept second best,
It true often things more difficult over 80, but, mostly manage, j Ford
Can't fault the service.
Very helpful from when I first enquired regarding the item I wished to buy right through to when I bought it. Keeping me informed all along the way.
On-line ordering problems
Had trouble ordering my machine on a link my wife sent..
My bank wouldn't approve payment..
On the official Singer site it went through, after warnings to check the site was safe..
Trouble creating an account for tracking delivery..
Good to find the instruction
It's my first purchase, found it straightforward
Very professional
The website is clear and great experience
I have purchased a new sewing machine and Overlocker in last week and am finding my way with them
Was very excited to receive my order and your staff are very helpful and friendly to speak with
Brilliant for owners of vintage sewing machines
I can still get spares for my vintage singer sewing machines, one of which was made in 1916. Parts are easy to find on they website and checkout was easy. This company ensures the survival of these wonderful vintage machines and keeps them out of landfill.
Singer sewing machines are fast.
Very fast response to my enquiry. Technical enquiry was very quickly answered and it solved my last concerns regarding compatibility with my existing machine. Trouble free purchase. Very easy conversations with staff, well done Singer.
Really prompt reply to my e-mail
Really prompt reply to my e-mail. Question answered and advice given. Was advised on the part I needed and also how to order it from them. Looking forward to receiving the very reasonably priced part and using my machine.
Competative price, easy website
Found ordering very easy on this website, the product details were very comprehensive and the price was cheaper than on Amazon and included a free gift.
East to find parts required for old…
East to find parts required for old machine
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