SimplyCook Anmeldelser 

13 094
•
TrustScore 4 av 5

4,1

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Scam website, they offer free recipees to try through 3rd parties and to pay posting fees only. Then suddenly, they start charging monthly subscription payments over £12 a month without asking the cu... Vis mer

Vurdert til 5 av 5 stjerner

These just makes my life so much easier. Have been using these for years now and they accommodate my husbands needs of Vegetarian and coeliac . Cannot recommend enough. Also customer service is... Vis mer

Vurdert til 5 av 5 stjerner

The meals that I've had all taste great! Its not something I can always afford or sometimes I can't be bothered to cook but the flexible subscription model makes it easy to manage/change when my bo... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Super company to deal with, very helpful when contacted via email, nothing is tolo much trouble for them to help with. Makes meal prep really easy, quick and so flexible to change ingredients, they're... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Matlevering på nett

Om SimplyCook

Skrevet av virksomheten




At SimplyCook, we want to get Britain cooking!

Even with our nation’s love of food, TV chefs, and recipe shows, most of us only cook 6 meals or less regularly. We’re here to change that, making cooking simple, hassle-free, and fun, so you can easily expand your repertoire.

😋 We love flavour! Our mission is to make your dinners taste amazing while keeping cooking easy..

We have a few ways to help solve "what’s for dinner"

🔥 Flavour Kits: Letterbox-friendly kits with inspiring recipes. Each kit contains everything you need to create 4 delicious, flavour-packed meals at home. Perfect if you already have ingredients and just want to add exciting flavours. → www.simplycook.com

🥕 All-In Recipe Boxes: Fresh ingredients plus our signature flavour kits delivered straight to your door. Ideal if you want a complete meal solution with no shopping required. → www.simplycookallin.com

🛒 Single Flavour Kits in Supermarkets – Pick up individual SimplyCook Flavour Kits in major UK supermarkets. Great for trying us out or adding extra inspiration to your weekly meals.

👋 We care about our customers. We’re a small team, and every review is read by someone on the team. If something isn’t right, we’ll put it right, plus we love hearing your feedback and suggestions.

Kontaktopplysninger

4,1

Bra

TrustScore 4 av 5

13k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 98 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,1

Alle anmeldelser

(13 094)

400 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great customer service

Simply cook offer lovely, delicious easy to prepare meals. They are highly responsive to any queries and questions and I’ve always had a positive experience with them. Great customer service. Would highly recommend

20. august 2026
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Svar fra SimplyCook

Hi Sharon,

Thank you for the fabulous 5* review! That's really nice to read. Thank you for your ongoing support and I hope you continue to enjoy many more meals with us 🙂.

Customer Happiness Team
hello@simplycook.com

Vurdert til 5 av 5 stjerner

We have used SimplyCook for 8/9 years…

We have used SimplyCook for 8/9 years now and we absolutely love how tasty and simple the meals are. We particularly enjoy the teriyaki salmon donburi, crispy chilli beef, panneer spinach curry, miso cod donburi and moghul chicken curry. We could go on. One dish we do miss though is the west African peanut stew. I can see us using SimplyCook for years to come and look forward to any new recipes you are yet to bring out. Thank you

20. august 2026
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Svar fra SimplyCook

Hi Alison,

Thank you so much, not only for the review but for being part of the SimplyCook family for so long! Thank you for sticking with us and I hope you continue to enjoy some new favourites with us 🙂.

Whilst there aren't any plans to bring back the West African Peanut Stew, i will ensure your feedback is passed on.

Customer Happiness Team
hello@simplycook.com

Vurdert til 1 av 5 stjerner

The food was OK and the online…

The food was OK and the online experience seemed pretty good. But I just hate the old school marketing ploy of trial offers that roll over into an automatic subscription. You can actually let people do a trial and then prompt them to sign up. It really wasn't made obvious, even if I'm sure there was some small print somewhere.

18. august 2026
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Svar fra SimplyCook

Hi Andy,

Thanks for your review and sorry for your disappointment. We're a subscription company. We confirm this on our website, upon check out and also in the trial confirmation email. We apologise if this wasn't clear.

Customer Happiness Team
hello@simplycook.com

Vurdert til 1 av 5 stjerner

Way overpriced Edit: orders placed without consent!

Good recipes, however was marketed to seem like Hello Fresh. Misleading, as they only send you "flavour pots" - thankfully I realised before payment! I had a £1.98 offer from Emma's Diary, which made it a reasonable purchase. However, it is astounding that they charge £11.98 as a standard! All you get is a recipe card and 3 "flavour pots" (better described as Mcdonalds ketchup packs) per meal.

Edit: Despite not signing up for this past the one discounted box, they have, without consent, put me on a subscription list. I was given 1 days notice to cancel, before they would have charged us £11.98 for a box we didn't order!

4. august 2026
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Svar fra SimplyCook

Hi there,

Sorry for any confusion over your order. Our kits are made up of specially crafted stocks, spice blends, pastes & marinades. The blends are unique to each recipe and some pots contain up to 18 ingredients in often complex and concentrated pastes - making them full of flavour! We offer recipe boxes containing fresh ingredients at https://www.simplycookallin.com/

Customer Happiness Team
hello@simplycook.com

Vurdert til 5 av 5 stjerner

Really tasty easy to use recipes & ingredients

Really tasty easy to use recipes and ingredients that give you inspiration when you have no idea what to cook. Very responsive team when you need to pause or delay deliveries. Ideal for students to use at uni when I'm feeling generous about sharing my boxes. Would definitely recommend.

14. august 2026
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Svar fra SimplyCook

Hi Joanne,

Thank you so much for the 5* review. So pleased to hear that you have been enjoying our tasty dishes.

Customer Happiness Team
hello@simplycook.com

Vurdert til 5 av 5 stjerner

Lovely recipes.

Lovely recipes so easy to make. Orders arrived on time.
Very helpful when I requested a break.

10. august 2026
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Svar fra SimplyCook

Hi Margaret,

Thank you so much for the lovely review. Happy to hear how much you have enjoyed your kits.

Customer Happiness Team
hello@simplycook.com

Vurdert til 1 av 5 stjerner

Be aware of this misleading "freebie"

I won a 97 pence "pay postage-only" one off pack from SimplyCook after purchasing an applicance from a different retailler. However, a month later they have charged me £12 for their service even though I never signed up to any kind of subscription! This practice should be illegal - I never gave them consent to store my card details or to start a subscription. I will be attempting to get my money back for this fraudulent charge.

10. august 2026
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Svar fra SimplyCook

Hi Nick,

We are so sorry you feel misled by our trial offer. This is an introductory offer to our subscription, however, if you feel our product is not for you, you are free to cancel your account at any time without further charge. You can do this within your 7 days trial period by dropping us an email at hello@simplycook.com

Customer Happiness Team
hello@simplycook.com

Vurdert til 5 av 5 stjerner

Excellent service, love recipes very easy

I’ve had Simoly Cook now for a lot of years and have several favourites dishes, so easy to make with minimal ingredients and I could never replicate the lovely sauces at home. Always excellent customer service too and nice touches such as complimentary boxes occasionally if your favourite recipes are being phased out etc

31. juli 2026
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Svar fra SimplyCook

Hi Claire,

Thank you so much for the lovely review. Happy to hear how much you have enjoyed your boxes!

Customer Happiness Team
hello@simplycook.com

Vurdert til 5 av 5 stjerner

Have used Simply Cook for many years

Have used Simply Cook for many years. They save me time deciding what to cook some nights, I love to cook fresh food, but do love that these pots save me time making my own sauces/rubs/seasonings from scratch. I must have tried the majority of recipes, all are tasty.
The recipes can be adapted to suit family needs/likes/dislikes and I can make a decent portion size, I find the subscriptions which include all the ingredients have tiny portions. Now my daughter is more adventurous with what she eats it would cost a fortune to buy those meals to feed 3, but with Simply Cook it's just a matter of adding a bit more meat, veg and carbs, and occasionally reducing the spice content for her....but adding more to the pot for me and my husband, once her portion has been plated up.
Have never had issues with pausing or delaying my subscription.

29. juli 2026
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Svar fra SimplyCook

Hi Sarah,

Thank you so much for the lovely review. It's great to hear that the whole family is enjoying the kits!

Customer Happiness Team
hello@simplycook.com

Vurdert til 5 av 5 stjerner

We got way out of step with our…

We got way out of step with our deliveries due to work and travel commitments and asked to pause our programme for a couple of months but not cancel. Simply Cook were simply brilliant and totally understood.

26. juni 2026
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Svar fra SimplyCook

Hi Michael,

Thank you for the 5* review, happy to hear we were able to help😊

Customer Happiness Team
hello@simplycook.com

Vurdert til 1 av 5 stjerner

Look Fantastic were offering a £1.79…

Look Fantastic were offering a £1.79 deal for Simply Cook which I purchased, needless to say it automatically signed me up for monthly deliveries at nearly £12 per month. That’s two months of payments before I realised what was happening. So, my advice? Don’t sign up for any “offers” on other websites.

29. juli 2026
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Svar fra SimplyCook

Hi Chris,

Thanks for your review and sorry for your disappointment. We're a subscription company. We confirm this on our website, upon check out and also in the trial confirmation email. We apologise if this wasn't clear.

Customer Happiness Team
hello@simplycook.com

Vurdert til 1 av 5 stjerner

Delivered else where not helpful customer service that sends automated replies

I updated my delivery address in my account before placing my order, so I reasonably expected that address to be used. Despite this, my trial box was sent to a different address and I never received it.
When the delivery window passed, I contacted customer support, explained that my box hadn't arrived, and confirmed my correct delivery address. Rather than investigating where the parcel had gone or explaining why an incorrect address had been used, I later received an automated email asking whether I had enjoyed my order. There is also no telephone support, so there was no way to resolve the issue quickly.
As things stand today, the issue remains unresolved and I have cancelled my subscription because I have no confidence that future deliveries will reach me.
If SimplyCook investigates what happened, resolves the issue promptly and professionally, I will happily update this review to reflect that.

24. juli 2026
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Svar fra SimplyCook

Hi Jolanta,

Sorry for the issue here, I see we have arranged a replacement box for you. I hope you enjoy it!

Customer Happiness Team
hello@simplycook.com

Vurdert til 5 av 5 stjerner

Makes cooking fun.

Easy recipes, only have to buy a few ingredients to make the meals.
All the meals come to under £5 (with the simply cook sauces). They’re really tasty and varied. Makes me understand cooking a bit more, what goes together etc.
Would recommend.

25. juli 2026
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Svar fra SimplyCook

Hi Jennifer,

Thank you so much for the amazing review. Its lovely to hear!

Customer Happiness Team
hello@simplycook.com

Vurdert til 5 av 5 stjerner

I've been using these guys a good few…

I've been using these guys a good few years. The recipes and the service has been what has kept me using them. Thanks to you all

20. juli 2026
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Svar fra SimplyCook

Hi Nick,

Thank you so much for taking the time to leave us a lovely 5* review!

Customer Happiness Team
hello@simplycook.com

Vurdert til 4 av 5 stjerner

Excellent, Tasty Recipes

The recipes are excellent - I would say exceptionally so. I have been a subscriber for quite some time but take the occasional break etc. The only reason I did not give 5 out of 5 stars is because it has been a bit tricky trying to contact anyone. You have to make contact via email only. They are getting better! The response time is no longer 12 days and this time it was within 24 hours but, they are a big company now and I would have thought a phone option or perhaps a chat option would be available. Every single recipe we have tried/tested, has been lovely. We do often order one or two which we have had in the past but, we do like to try new and interesting additions on the list. There is a lot to choose from. This is much better and more suitable for our family than something which includes the actual food. We had too many disappointing experiences with other company food boxes. I nearly always keep items like chicken and prawns in freezer (we are not vegetarians!) but, their veggie dishes are also excellent. These little boxes have given me more inspiration, enthusiasm and a bit of excitement into cooking after years and years in the kitchen wondering what to make! One other thing worth mentioning is that we find their dishes classed as MEDIUM - spice - are actually quite hot. Perfectly ok for us but, perhaps a little too hot and spicy for young children. We tried one of our friends HOT dishes a few months ago and we were still feeling the heat the next day!

23. juli 2026
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Svar fra SimplyCook

Hi Michael,

Thank you so much for your feedback and for taking the time to post this review. Spice is subjective but we recommend the Tone it down tips on the recipe cards if you prefer less heat in your meal.😃

Customer Happiness Team
hello@simplycook.com

Vurdert til 1 av 5 stjerner

I've paid for my stuff not had any of…

I've paid for my stuff not had any of it emailed been ignored is 4 days late now I dont even want it will never order off these again just taken my money and not been Intouch since

9. juli 2026
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Svar fra SimplyCook

Hi Tanya,

Sorry to hear you haven’t heard back from us yet. We are working hard to respond to all emails as soon as possible.
I have requested more information here so we can look into your issue.

Customer Happiness Team
hello@simplycook.com

Vurdert til 2 av 5 stjerner

Wrong impression…

Was under the impression all ingredients came in the boxes, this is what would save you time and money like other companies that provide the same service but was disappointed to find out it’s such flavouring/sauce pots which most people have in abundance at home anyway. So still have to go to the supermarket and purchase most of the ingredients. Not to say it was bad because they did taste nice and provide instructions but yet all this can be found online anyway.

18. juli 2026
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Svar fra SimplyCook

Hi Max,

Sorry for the confusion regarding our product. We offer recipe boxes at simplycookallin.com

Customer Happiness Team
hello@simplycook.com

Vurdert til 5 av 5 stjerner

Works perfectly for me…

Works perfectly for me! I get a recipe and the seasoning… and enjoy bringing together the suggested ingredients. Love it 👌🏻

16. juli 2026
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Svar fra SimplyCook

Hi Andy,

Thank you so much for the lovely review! Happy to hear how much you have enjoyed the kits.

Customer Happiness Team
hello@simplycook.com

Vurdert til 5 av 5 stjerner

Amazing customer service

Customer service is fabulous and they reply within hours of your enquiry.
The menus are also amazing - I have never had one I have not liked. They are so tasty and make a great variation to meals. I use them when friends pop round as so quick and easy to make.

6. juli 2026
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Svar fra SimplyCook

Hi Dani,

Thank you for the amazing 5* review. Happy to hear we were able to help you with your issue😊

Customer Happiness Team
hello@simplycook.com

Dette er Trustpilot

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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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