Purchased their 24k mini split with solar panel package. Works great on solar . Issue is the handshake from pv power to grid power it hesitates and gets wonky . Had to do a power disconnect for panels... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I worked with Keshawn on my recently purchased eg4 system to set parameters. He was fantastic. He will be helping me with my future eg4 needs. I highly recommend signature solar and techs like Keshawn... Vis mer
Selskapet har svart
If you’re in the market for any type of solar equipment, don’t go anywhere but Signature Solar. Everyone I had the pleasure of speaking with from design team, sales, customer service and tech su... Vis mer
Selskapet har svart
Great technical support. Always someone there to pick up the phone. Shout out to Alex for helping me resolve some firmware update issues in the middle of an install and following up afterwards via ema... Vis mer
Kontaktopplysninger
421 Industrial Dr E Suite 201, 75482, Sulphur Springs, USA
- 903-441-2090
- engagement@signaturesolar.com
- signaturesolar.com
4,3
Enestående
72 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Cristian fue un recurso excelente
Cristian fue un recurso excelente. Su dedicación, información y excelente servicio al cliente. Se tomó su tiempo para explicar todo en detalles en español. Súper agradecido.
13. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Signature Solar
¡Muchas gracias por compartir su experiencia! Nos alegra saber que Cristian le brindó un servicio excepcional. Su dedicación, conocimiento y compromiso con nuestros clientes son algo que valoramos enormemente. Nos encanta saber que se tomó el tiempo para explicarle todo detalladamente en español y asegurarse de que se sintiera apoyado durante todo el proceso. ¡Le haremos llegar sus amables palabras! Gracias por confiar en nosotros.
Very reputable and responsive
Very reputable and responsive. They were helpful in scheduling delivery, and the tech support afterwards has been 10/10 so far.
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Signature Solar
Thank you so much for sharing your experience, Rob! This is wonderful to hear! Please don't hesitate to reach out for any support in the future. We're here to help!
I just finished installing inverters…
I just finished installing inverters and batteries in my home. I spent several hours on the phone with Keshawn Grey. The service, knowledge, and attention to detail by Keshawn was outstanding! I truly have never had better customer service from any company. Keep up the great work Signature Solar, and give Keshawn a raise!!
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Signature Solar
Thank you so much for taking the time to share your experience! It is wonderful to hear when an employee is providing the care we strive for! We will forward your kind words to Keshawn. Please don't hesitate to reach out for any support in the future. We're here to help!
Very positive experience
Ricky Fitzsimmons picked up where my previous consultant left off back in October after I put my project on hold. Ricky helped me update the off grid system I was ordering and helped find me a few discounts along the way. Very positive experience.
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Signature Solar
Thank you so much for taking the time to share your experience, Michael! We will forward your kind words to Richard. Please don't hesitate to reach out for any support in the future. We're here to help!
Kevin explained all of my questions in…
Kevin explained all of my questions in a concise, easy to understand manner. I wish tech support in other industries were like this.
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Signature Solar
Thank you so much for taking the time to share your experience with us, Danny! We will forward your kind words to Kevin. Please don't hesitate to reach out if you need any support in the future. We're here to help!
Responsive
I can honestly say that without the help and support from Signature Solar, my solar journey would not be a satisfying and efficient as it is.
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Signature Solar
Thank you so much for sharing this, Mike! Please don't hesitate to reach out for any support in the future. We're here to help!
Kevin Juarez of Signature Solar has…
Kevin Juarez of Signature Solar has helped me on many occasions, demonstrating his extensive knowledge of the EG4 system. He is very attentive, respectful, and professional.
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Signature Solar
Thank you so much for sharing your experience, Felipe! We will forward your kind words to Kevin! Please don't hesitate to reach out for any support in the future. We're here to help!
Five stars for Keshawn Gray
Five stars for Keshawn Gray. I’m running a critical agricultural operation and my FlexBoss 21 hit a complete fault mode. Keshawn was incredibly professional and patient while we navigated some Starlink upload hurdles (photos and documentation). He recognized the urgency of my situation and the known DC-DC board defect immediately, bypassing the usual back-and-forth to get my case escalated to EG4 for an expedited RMA. Exemplary support!
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Signature Solar
Thank you so much for sharing your experience with Keshawn, Nicholas! We will let him know of your kind words! Please don't hesitate to reach out for any support in the future. We're here to help!
Bummed, after trying to get the info to purchase a system for weeks
After numerous emails trying to get the salesperson to send me all the info so I could purchase it, I quit. I have emailed and emailed this guy, trying to get very short basic answers in order to know what I will still need to do after the purchase. I received the invoice and the pricing seemed fair, but none of the products came with the compliance numbers that the city requires. When I asked him about it he suggested that I pay $750 to have a company they work with help with drawings and other things the city wanted. I said, great get me the info and invoice and I'll pay. Once again, nothing was sent. If this is the way the purchase goes, I can't imagine if there's an issue. Or maybe that's the problem; they have issues/fires they are dealing with?
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Signature Solar
Hi Todd! I’m really sorry for any frustration you’ve experienced! That’s not the experience we want for our customers. I’d like to look into this and make sure you’re able to reach us without any issues. I searched for your information, but wasn’t able to locate an account. If you can email me directly at engagement@signaturesolar.com, I’ll make sure we get you taken care of.
Edit: We found your profile and will be reaching out to you directly!
Ricky at Signature Solar was great
Ricky and the guys at Signature Solar were great. I enjoyed having the English-speaking support. He was readily available to talk and text message throughout the deal. As a bonus, the system arrived super quick and ahead of schedule.
17. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Signature Solar
Thank you so much for sharing your experience! We will forward your kind words to Richard! Please don't hesitate to reach out for any support in the future. We're here to help!
Richard Fitzsimmons knocked it out the park for me!
Richard Fitzsimmons knocked it out of the park for me. Got me me what I needed in minimal time or effort.
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Signature Solar
Thank you so much for taking the time to share your feedback, Zac! We will forward your kind words to Richard! Please don't hesitate to reach out for any support in the future! We're here to help!
Personalized Service
When I contacted Signature Solar to order solar equipment for my cabin, they provided personalized service. The quality of the equipment they recommended is exceptional. Since then, whenever I've needed additional accessories or equipment, I've contacted Celeste Stewart, who has always been diligent and willing to help me with my needs.
31. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Signature Solar
Thank you so much for taking the time to share your experience, Neftali! We will forward your kind words to Celeste! Please don't hesitate to reach out for any assistance in the future. We're here to help!
Sales cycle was a little difficult
Sales cycle was a little difficult. Had a very short quote good for days (like 2) for the pricing to remain in effect. I guess the prices are changing and rising a lot. Even talked to a sales manager but did not do much good. There was a free shipping promo that I should have gotten but I had to pay to shipping anyway. Sales person was a little brief and hard to extract technical data out of. I've heard good things about the support process for this company and am just hoping that the support is better than the sales process. Given the difficult quote process, I think the company might be better off just to offer online sales and not a salesperson/quote process.
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Signature Solar
Hello! We’re so sorry for any frustration you may have experienced. We understand how upsetting it can feel when pricing shifts while you’re in the middle of planning a purchase. Our goal is always to make things as clear as possible, and we’re sorry if anything in this process felt unclear.
We are also concerned to hear about the confusion around the shipping promotion and the difficulty getting clear technical details during the sales process. That’s not the experience we want anyone to have.
I’d truly like the opportunity to look into this further and better understand what happened with your pricing and shipping. Could you please reach out to us at engagement@signaturesolar.com
with your full name and the best phone number or email to contact you? We want to make sure we review this thoroughly and provide clear answers.
Thank you for taking the time to share your experience. We appreciate the opportunity to address this.
Richard was polite professional and…
Richard was polite professional and willing to find out the specific details to design the best system for me he did a great job and talk to me like I was a human it was refreshing :-)
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Signature Solar
Thank you so much for sharing your experience, Silas! We will forward your kind words to Richard! Please don't hesitate to each out for any support in the future!
First Time Buyer
Contacted Signature Solar for the first time ever to get help with purchasing a solar panel. Connected with Richard. He found the right panel at a good price and helped me through getting a quote. Could not have been better.
17. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Signature Solar
Thank you so much for taking the time to share your feedback, Dennis! We will forward your kind words to Richard! Please don't hesitate to reach out for any support in the future! We're here to help!
Eddie Duncan always returned my calls…
Eddie Duncan always returned my calls and emails. That let me know that he was serious about getting this resolved. Thanks!
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Signature Solar
Thank you so much for taking the time to share your experience, Nick! We will forward your kind words to Eddie! Please don't hesitate to reach out for any support in the future!
Like a Colonoscopy...
Like a Colonoscopy.... The wait times are huge and you will get passed around from person to person without any solutions to the problem. I have been waiting months for a replacement part. Told several times they can't do anything without EG4 approval. The unit is for my tenant space and now the tenant is suing me over the issue.
10. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Signature Solar
Hello! We’re so sorry for the delay and the frustration, Joshua! That's never the experience we want for our customers. We’ve already connected with EG4, and they’ll be reaching out to you directly to get everything resolved. Our team will also be following up to ensure the issue has been completely addressed. If you have any questions or concerns in the meantime, please don’t hesitate to reach out to us at engagement@signaturesolar.com. We’re here to help!
Great products
Great products, fast shipping and terrific team!
10. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Signature Solar
Thank you so much for taking the time to leave us your feedback, Paul! Please don't hesitate to reach out to us if you need any support in the future!
Update review
Way to go signature solar tech department
Thank you for getting back with me and getting me straightened out on this communication cable issue
Also ( here’s the real catch) they looked back on some records and seen where I was having an issue with a certain product back in 2023 and what do you know, they are sending me an updated better version replacement for free,
Get out a here!!!!!
No body does that
Wish all company’s I deal with would be like this
YOU GO SIGNATURE SOLAR TECH DEPT
12. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Signature Solar
Thank you so much for updating your review, Alan! We appreciate your kind words so much! We're so glad we were able to get you taken care of! Please don't hesitate to reach out for any support in the future!
9 out of 12 USELESS…
9 out of 12 batteries turned out to be ABSOLUTELY USELESS!!!
Yes they are willing to do something which requires a lot of work, finding new acceptable boxes and a pallet to put them on, then get credit for new batteries. 9 out of 12 batteries DO NOT WORK AND NEVER WORKED!!! THIS IS NOT ACCEPTABLE TO ANYONE OFF GRID.
MY ADVICE FIND A REPUTABLE COMPANY!
NO OTHER COMPANY HAS THIS BAD A BATTERY RATE.
ONLY Placations in response to complaint. THESE WERE BAD WHEN SOLD.THEY ARE STILL BAD AND ITS ALL NOW ON ME!
I STAND BY MY REVIEW THAT THESE ARE CRAP CHINESE BATTERIES SOLD AT A PROFIT LNOWING THEY WERE BAD!!!
Amanda has reached out to make this right. These batteries are no longer being sold. They are crediting me for them and applying that to these 24 volt rack batteries. I have 2 of these already, work amazingly well and I have had them now 4 or 5 years. After having had great service from them. That is why I was so disappointed with these 12 batteries, only 3 working.
Signature Solar has great reviews for its staff, tech and support and that is true in this case.
1. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Signature Solar
EDIT: Hello again, Phillip! Upon further review of your case, we discovered that the product in question is no longer being manufactured, which caused unexpected challenges with the RMA process that we did not anticipate. To ensure you are taken care of, we have issued a full refund for the 9 affected batteries and will be reaching out directly to confirm next steps. We sincerely apologize for the frustration this has caused and appreciate your patience as we worked to resolve it. While this product will not be returning, our team is here to support you with reliable solutions moving forward!
Hello Phillip! We’re truly sorry to hear about your experience and understand how frustrating it must be, especially when relying on batteries for off-grid living. This is not the experience we want for any of our customers.
Our team is already working with you to resolve the issue, and while the replacement process does require some logistical steps, we want to make this as smooth as possible and ensure you’re back up and running quickly.
We appreciate your feedback and take situations like this very seriously. If you’d like, please reach out to me directly at engagement@signaturesolar.com, I can personally help move this forward and make sure you receive the support you need. We’re committed to making it right, and look forward to getting this resolved with you!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.