ordered a book (Ancestral secrets - hardcover) $99. Surprised when no purchase confirmation was sent, yet the order shows on the website as "unfulfilled". it has been over a month since I ordered, n... Vis mer
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Se hva andre synes
These products are very useful and very well made ,I own a few essential emergency products and they are very well made ,the shipping, is good and the customer service is great,if you have a situation... Vis mer
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Order never shipped nor arrived! Have waited over 2 weeks. (stated will send updates-that never happened either) Sent 2 customer service emails- no response. Hopefully this will be resolved. UPDAT... Vis mer
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I have been a customer of Sierra Madre since 2018. I have bought and used almost every product they make. I have the wonder Puffle blankets in all temp ratings. I have the innovative Ninox Lay Flat Ha... Vis mer
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3,3
Middels
81 anmeldelser
Ingen tidligere historie av å be om anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
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Delivery Disappointment- where’s my stuff?
I ordered on December 8, 2025, 10 emergency sleeping bags, 10 emergency shelters and 10 water filter life straws as gifts for family for Christmas. I even paid for the extra warranty and insurance for shipping. Well nothing has shown up. I sent emails and called. I did receive emails back and was provided two different tracking numbers. The carrier is Yanwen. The last update was on December 22, 2025. I did receive an email from Thelma apologizing for the delay and stating they were overwhelmed with orders. However, I can’t get through on the phone number left in their email. What is disappointing is that I could have ordered through Amazon their product and had delivery in less than 10 days.
January 11, 2026 - Update : 1235526
Well after more than a month my products arrived. The package was delivered but the packaging was torn open. Fortunately everything was there. I am glad this experience is over.
3. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra sierramadreresearch.com
Dear Len,
Thank you for taking the time to share your experience and for the update.
We’re truly sorry for the frustration and inconvenience this caused, especially given the timing around the holidays and that these were intended as gifts. During our busiest season, we unfortunately experienced more fulfillment and communication issues than anticipated, and we regret that your order was one of those affected. We also understand how concerning the delayed tracking updates, difficulty reaching us by phone, and damaged outer packaging must have been.
We’re relieved to hear that your items did arrive and that everything was ultimately accounted for, but we recognize that this doesn’t undo the stress and disappointment along the way. Your feedback is taken seriously and is helping us improve our fulfillment processes, carrier coordination, and customer support availability moving forward.
We truly appreciate your patience and understanding throughout this experience. We take this feedback to heart and are committed to doing better as we move forward.
I just recently ordered an item from…
I just recently ordered an item from this company 2 days ago, only to find out that they are shipping it out to a wrong address which I've never lived at. Its all the way up in Connecticut and I reside in Illinois. When I tried to contact the company numerous of times...at least 8 different times, via emails, texts, online chat, phone calls, I was either hung up on or re-directed back to the beginning and having to start all over again with the customer service department!!! This went on for hours. This company is very deceiving and unprofessional and does not care after they take your money! They are literally going to ship my order to someone else across the country because they dont want to return my messages or emails or phone calls so I can bring their shipment error to their attention. At this point I'm pretty convinced this is fraud or spam and will be reporting them tomorrow morning since they clearly have chosen to not respond back!
3. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra sierramadreresearch.com
Hello Georgia,
We’re truly sorry for this experience and understand how frustrating and concerning this must have been. Please accept our sincere apologies for the delayed response — we’ve been experiencing an unusually high volume of sales and inquiries, which has unfortunately impacted response times.
To clarify, the order has not shipped yet and is scheduled to ship the next business day. Our records show that the shipping address on file is the one entered during checkout, and one of our support agents has already responded to clarify this and confirm the shipping details.
Please check your spam or junk folder for our reply, and kindly respond to confirm whether the shipping address on file is correct so we can proceed accordingly.
unable to contact seller / no response
I ordered a n Ember Jacket Nov 25th that was to come with a free hot pocket. I received confirmation of my order together with the order number. I have not received it and have contacted (by chat) the company. I have had three seperate ticket numbers opened asking for the tracking number for the shipment. I have also called their number and left a voicemail. Is this a legit site? Should I report to Paypal? I am very frustrated as this is a main gift for my son and I am not getting any response from the seller. Suggestions please.
23. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra sierramadreresearch.com
Hello Karen,
We’re very sorry for the frustration you’ve experienced and appreciate you bringing this to our attention. I want to sincerely apologize — there was a delay in our responses due to an overwhelming number of sales and inquiries recently.
Our records show that one of our support agents has already responded to your email. Please check your spam or junk folder in case it was filtered there. If you don’t see it, feel free to send us a message at customerservice@sierramadreresearch.com
Thanks for the opportunity to make this right.
I ordered 5 emergency sleeping bags…
I ordered 5 emergency sleeping bags that were never received. I sent 2 emails to the company, made inquiries through their online chat and made 2 phone calls that went to voicemail and received no responses.
8. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra sierramadreresearch.com
Hello Robert,
We’re very sorry for the frustration you experienced and appreciate you bringing this to our attention. I want to sincerely apologize — there was a delay in our responses due to an overwhelming number of sales and inquiries recently.
Our records show that one of our representatives reached out to verify your address. Please reply so we can assist with reshipping your order or issue a full refund, whichever you prefer.
We truly appreciate your patience and are committed to making this right.
Not impressed
Horrendous customer service! I ordered ten of their sleeping bags. They sent me ONE. No one ever answers the phone, it goes to voice mail every time. I was getting somewhere with emails to customer service rep "Thelma" but she has stopped responding to me and I'm out $100 in the meantime. Opened a refund claim with PayPal to get my money back because this company is untrustworthy. Don't buy from them.
Update: I appreciate that I did get a response at last. Frustrated that it took PayPal's involvement to get things sorted.
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra sierramadreresearch.com
Dear Laura,
We’re truly sorry for the frustration and concern this situation caused, Laura. We sincerely apologize if any of your emails appeared to have been overlooked—that’s never our intention. We also apologize if there was any delay in our responses—this is our busiest season of the year, and we’re currently experiencing a much higher volume of inquiries and calls than usual.
Our records show that Thelma took care of the issue. The remaining items from your order have already been reshipped and are out for delivery as of today. We also apologize for the inconvenience of receiving an incomplete order. Unfortunately, our system experienced a technical glitch that affected a small number of orders with a quantity of 10, and your order was impacted.
We understand how upsetting this experience must have been, especially with the delay and uncertainty, and we take full responsibility for the inconvenience. Our team has been working to correct this as quickly as possible, and we truly appreciate your patience while this was resolved.
If you need any further assistance or confirmation, our support team remains available via email and will be happy to help.
WARNING
WARNING: Fraudsters. I ordered two items at $13.94 each, and they added on more merchandise, plus unwanted insurance and warranty, bringing my bill to $140! Their customer service line is voicemail only, and they don't answer emails. I had to go to my bank, file a fraud claim and change my credit card to prevent any further fraud.
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra sierramadreresearch.com
Hello Cheryl,
Thank you for sharing your experience. We’re truly sorry for the frustration this caused and understand how concerning this must have felt.
Our records show that one of our customer service representatives has been assisting you via email regarding your order. We apologize if there was any delay in our responses—this is our busiest season of the year, and we’re currently experiencing a much higher volume of inquiries and calls than usual. Please check your inbox, as the return label has already been sent.
We appreciate your patience and the opportunity to address your concerns.
Water straws are a necessity. Sierramadre has them!
Sierramadre is making available to us essential products; the water straw and sleeping bags. Customer service is excellent.
1. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra sierramadreresearch.com
Thank you for the 5-star review, Ruth! We’re glad our water straws and sleeping bags have been helpful, and that you had a great experience with our customer service. We really appreciate your support.
Potential customers
I'd like to let all new customers know that SierraMadre is a great place to find what you need when the world goes crazy! The prices & quality of their products ensure that I will stay a loyal customer. Thanks SierraMadre for your care & help keeping my family safe in these troubling times. God bless you all🙏❣️
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra sierramadreresearch.com
Hello Robin,
Thank you so much for your kind words and trust. We're truly grateful to be part of your family's preparedness, and we're always here if you need anything. Your support means a lot to us! 🙏
Puffle 20 degree
I cannot say enough about this company! I ordered the BOGO puffle with initial concerns about a Facebook link (I typically will not use them). After reassurance and being provided options from Sierra Madre, I ordered through the link. My order arrived quickly. I used my puffles for the first time on my hammock and I love it! I used one as a underquilt and one as a top quilt. I was kept warm, actually one night a little too warm, but I just kicked my feet out it was perfect. The puffle is very soft. The puffles stuff right in their sack and were easy to use. I can ditch the sleeping bag now. I would 1000% use this company again. I am actually awaiting delivery of my 40 degree now!
19. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra sierramadreresearch.com
Thank you so much for sharing this amazing feedback, Heather! We’re thrilled to hear that your Puffles kept you warm and cozy on your hammock setup. It’s always great when gear makes camping even more enjoyable (and easy to pack away afterward!). We really appreciate your trust in us despite your initial hesitation, and we’re so glad the experience exceeded your expectations. We can’t wait for you to get your 40° Puffle and hope it adds even more comfort to your adventures. Thanks again for your support. It truly means the world to our team!
We used the sleeping bags on a camping trip camping…
We used the sleeping bags on a camping trip in the woods. It kept u warm and comfortable.
1. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra sierramadreresearch.com
Thank you so much for the 5-star review, Donna! 🌟 We’re thrilled to hear that the sleeping bags kept you warm and comfortable on your camping trip in the woods. Nothing makes us happier than knowing our gear is helping you enjoy the outdoors to the fullest.
Happy adventuring, and thanks again for being part of the Sierra Madre family!
ordered never received , zero respond from customer service
ordered, Never received tracking or products. Weeks of email, voice mail, Facebook messages ,and chat bots, Never received one contact back
Up date
Yes they did send items.
They even next day air to make up for the mistake.
Unfortunately. They missed items.
And ounce again , back dealing with non responsive customer services.
Horrible company.
Was great........don't know what happened.
UPdate # 2
They promised to send items.
Never received.
Back to no response ounce again.
Sucks the customer service is SO BAD.
We would have like to order more.
We cant even get that.
11. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra sierramadreresearch.com
Hello JD,
We’re truly sorry for the inconvenience and delay you experienced. This is far from the experience we want for any of our customers.
After reviewing your case, we discovered that your messages were unintentionally routed to our spam folder, which regrettably impacted our ability to respond. Once we connected via phone, we found that the delay was due to your selected item being out of stock. We sincerely apologize for not identifying and addressing this sooner.
We’re glad our team was able to resolve the issue by updating your order, switching to a different color, adding complimentary items, and expediting the shipping. According to tracking, your package was successfully delivered to your garage today.
We truly appreciate your feedback and are taking steps to ensure this doesn’t happen again. If there’s anything else we can do, please don’t hesitate to let us know.
Update:
Our support agent has reached out again via phone call and SMS to clarify what was included in your package, along with a screenshot of the order. We sincerely apologize for the inconvenience and understand your disappointment.
Short answer: decent if not perfect quality and functionality at a great price during the two for one sale. Vastly more comfortable than a mummy bag when used as a top quilt, but too narrow snapped up
Short answer:
Decent if not perfect quality and functionality at a great price during the two for one sale. Vastly more comfortable than a mummy bag when used as a top quilt, but too narrow to use comfortably snapped up as a sleeping bag, even with the expander.
Long answer:
Pros:
Great deal when purchased during the two for one sale; functions perfectly and easily with a hammock as an under- or top-quilt with the included suspension cords; snaps up with a second quilt to make an even warmer blanket; the fabric is very comfortable; and does it all with vegan synthetic insulation, which was a requirement for me.
Cons:
I had a snap fall off before making it out camping, which can happen (customer service was very helpful and promptly sent out a replacement snap which I will have to take somewhere to have installed by someone with the necessary tools, which is an inconvenience and an added expense); synthetic insulation is heavier and bulkier than down (which is a trade off I was aware of and accepted for ethical and financial reasons); I bought the expander to allow the quilt to function as a sleeping bag, but I found it to be a tight and awkward retrofit (the quilt would still need to be a lot wider to function comfortably as a sleeping bag when folded in half lengthwise and snapped up with the expander, and the expander is itself relatively bulky); the accompanying compression sack has a soft canvas lip that isn't quite rigid enough to not come undone.
Bottom line:
If you are down-averse (as I am, for both ethical and financial reasons), this is a very functional piece of equipment at a great price (when purchased during the two for one sale). The many snaps are convenient, but are also that many more components that can (and, in my case, did) fail. For that reason, and the overly narrow, snapped-up sleeping bag mode, I felt 4 out of 5 stars was appropriate. That said, one snap failing won't significantly decrease the functionality of an otherwise great top- / underquilt).
10. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra sierramadreresearch.com
Hello James,
Thank you so much for your thoughtful and honest review! We truly appreciate your detailed feedback. It helps us continue to improve our gear. We're glad to hear you’re enjoying the quilt’s comfort and versatility, and we appreciate your understanding.
Thanks again for being part of the Wildling community!
Be careful when ordering …I have 2…
Be careful when ordering …I have 2 reoccurring charges after ordering the sleeping bags
I received a response and it was addressed and refunded…as apparently they were selling a subscription..
19. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra sierramadreresearch.com
Hi Dan,
Thank you for your feedback.
We’ve reached out to you directly via email to help resolve your concern with the best possible solution. Please check your inbox for full details regarding your membership, the charges, and the steps we've taken to address everything on your behalf.
If there’s anything else you need, feel free to let us know—we’re here to help!
Sierra Madre helped me get prepared!
Sierra Madre is a great company with quality products. I have purchased their Emergency Sleeping Bags, Emergency Shelters, Pure Water Drinking Straws, Utility Knife and Emergency Fire Blankets. All were high quality. The Emergency Sleeping Bags and Shelters come very compact and can be stashed anywhere. I have all these products in all of my Emergency Backpack Grab and Go bags and my glove box. I really like being prepared and Sierra Madre has helped me do that. Another thing I liked is their customer service is great, and you talk to actual humans! Friendly humans! Very rare these days. They are happy to answer any questions. I'm very happy with all my purchases. A+
31. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra sierramadreresearch.com
Hello Rosemaks951,
Thank you so much for your kind words and thoughtful feedback! We're truly grateful for your support and thrilled to hear that our gear has earned a spot in your emergency kits. It means a lot to know we've helped you feel more prepared and that you’ve had a positive experience with our team. We’ll keep working hard to live up to that A+! 💚
Terrible customer service
I placed an order in March and like MANY people here, I have received nothing. No email updates whatsoever. I get inundated with emails about their latest products but nothing about my order. When I go to my order and check it -all it says is “In Transit”. In transit where? Delivery date? No news at all. Perhaps it will arrive by Christmas, if at all.
14. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra sierramadreresearch.com
Hi Kerry,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide.
After checking with our fulfillment center, we found that special characters in the shipping address caused delays in processing your international order. We’ve addressed this issue internally to help prevent it from happening in the future.
Your order has shipped, and the tracking information was sent to the email address associated with your order. Please also check your inbox, as one of our support team members has responded to your message directly.
We apologize for the lack of timely updates—this is an area we’re actively working to improve. We truly appreciate your patience and support, and we’re here if you have any further questions or concerns.
Thank you again for bringing this to our attention.
NO CUSTOMER SERVICE
Ordered from this company and paid for priority shipping.
Received email with delivery date. Didn't receive my order.
Emailed to ask if there was a way to track my order. No reply. Sent two further emails which have not been acknowledged and still no order. 😡
26. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra sierramadreresearch.com
Hello Lorna,
Thank you for your feedback, and I sincerely apologize for the frustration this has caused.
I’ve checked on your order, and it is still in transit. To provide the most cost-effective shipping option to your country, delivery can sometimes take longer than expected. Rest assured, your order is on its way.
I have sent the shipping information to the email address associated with your order. If you didn’t find it in your inbox, please check your spam or junk folder.
Additionally, we couldn’t find any customer service emails under your name and email in our system, which is why we were unable to respond sooner. If you need further assistance, please feel free to email us at customerservice@sierramadreresearch.com. We'd be glad to help.
Lovely company
Ordered emergency bags for my family. They were very reasonably priced and arrived quickly. Thankfully have not needed them but it is comforting to know we all have one.
10. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra sierramadreresearch.com
Thank you for your thoughtful feedback! We’re delighted to hear that you had a great experience with your order and that your emergency bags arrived promptly.
We hope you’ll never have to use them, but we’re glad to know they provide you with peace of mind. If you ever need anything else or have any questions, please don’t hesitate to reach out.
We truly appreciate your support and look forward to serving you again in the future!
Guaranteed Warmth
It was warm tho not tested outdoors. Beaded sweat just with shorts and undershirt. Could be wider around opening as I am a restless sleeper. Crinkling sound woke me up on occasion. It's not breathable and had to get out occasional for air. Stretched first night small spot but accidentally put finger through it following night but still strong and toasty warm. Ample leg room as short. Appreciate to have in case of dire emergency! I like that it rolls into a small bundle and so lightweight Thank you.
21. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra sierramadreresearch.com
Hello Evon,
Thank you so much for sharing your detailed feedback! We truly appreciate your insights and are glad to hear that the product kept you warm and provided ample legroom. It’s great to know that you found it lightweight and easy to pack, perfect for emergencies!
We also value your comments about the fit and sound. We’ll be sure to keep this in mind as we continue to improve our products.
Thank you again for taking the time to review the item.
No complain on the products or customer…
No complain on the products or customer service team´s follow up. Delivered to Mexico.
11. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra sierramadreresearch.com
Hello ACG,
Thank you for your 5-star review! We're delighted to hear that you're happy with our products and customer service. It's wonderful to know your order was successfully delivered to Mexico. We truly appreciate your support and look forward to serving you again!
Svar fra sierramadreresearch.com
Hello Richard!
Thank you for your feedback! We're thrilled to hear that you are very satisfied. It means the world to us. We appreciate your support!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.