I'm in the middle of a full kitchen remodel and decided to paint my existing cabinets instead of buying new ones. The game-changer? Updating ALL the hardware. I chose Goldenwarm's long b... Vis mer
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Difficult to write a full review as I haven't yet received my handles ordered on 3rd April. Apparently according to the tracking service, they've been sat with Yodrl since 8th April. Hopefully I'... Vis mer
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Do not buy from Goldenwarm. Everything is dropped shipped from China and expect long delays to receive any items. After 21 days we requested they cancel the order as it’s taken too long and... Vis mer
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I really love how these look on my cabinets, the brushed gold has a high-end feel that isn't too shiny or "fake" looking. They’ve got a nice weight to them and don’t feel like cheap, hollow plastic, w... Vis mer
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3,5
Middels
198 anmeldelser
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Do not buy from Goldenwarm
Do not buy from Goldenwarm.
Everything is dropped shipped from China and expect long delays to receive any items. After 21 days we requested they cancel the order as it’s taken too long and our units were being fitted.
They rejected and stated we have to cover the costs of shipping the items back to china.
You can find the same handles at similar pricing from UK suppliers with quicker lead times and less aggravation when it comes to returns.
Do not use Goldenwarm.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Goldenwarm
Dear Customer,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We would like to clarify a few important points regarding your order. As an international brand, our products are shipped from our overseas warehouse in order to offer a wider selection and competitive pricing. Because of this logistics model, delivery times can sometimes be longer than domestic-only suppliers, especially during peak shipping periods or customs processing.
Regarding your cancellation request, once an order has already entered the processing or shipping stage, we are unfortunately unable to cancel it immediately, as the items are already in transit. In such cases, our return policy requires the items to be sent back to our warehouse, which is located overseas. We understand this may be inconvenient, and we always try to clearly communicate this policy before purchase.
We are genuinely sorry for the frustration this has caused, especially given your installation timeline. This is not the experience we want for our customers, and we will take your feedback seriously to improve our communication and service process.
If there is anything unresolved with your order, we would still like the opportunity to review your case and assist you further.
Kind regards,
Hardware Transformed My Kitchen - Night & Day Difference!
I'm in the middle of a full kitchen remodel and decided to paint my existing cabinets instead of buying new ones. The game-changer? Updating ALL the hardware.
I chose Goldenwarm's long bar pulls for every cabinet door and drawer, and WOW - the before and after is like night and day! It completely modernized my kitchen without the cost of new cabinets.
What I loved:
✅ High quality - these feel solid and look expensive
✅ Easy installation - I'd never installed cabinet hardware before and these were straightforward
✅ Consistent finish across all pieces
✅ Totally transformed the look of my kitchen
If you're considering a kitchen refresh without a full renovation, changing the hardware is THE move. Goldenwarm delivered quality at a great price point.
Highly recommend to anyone doing a DIY kitchen update!
18. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Goldenwarm
Dear Customer,
Thank you so much for sharing your experience!
It’s great to hear how much of a difference the new hardware made—updating cabinet pulls really can transform a space, and we’re glad our long bar pulls helped bring your kitchen to life without a full renovation.
We’re especially happy to know that the quality, finish consistency, and ease of installation met your expectations, even for a first-time install. That’s exactly the experience we aim to provide.
Your detailed feedback and recommendation truly mean a lot to us, and we’re sure it will help inspire others who are considering a similar DIY upgrade.
If you ever need anything for future projects, we’re always here to help.
Kind regards,
Dont order from this company
Dont order from this company. My order never arrived. Nothing but excuses in their emails when I ask where my order is.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Goldenwarm
Hello,
We’re very sorry to hear about your experience and understand how frustrating this situation must be.
Please note that your order was shipped, and in rare cases, delays or delivery issues can occur during transit with the carrier. That said, we do not want you to be left without a resolution.
We have already reached out to you to investigate this further, and we’re more than happy to offer a suitable solution—whether that’s a replacement shipment or a full refund, depending on your preference.
Your satisfaction is very important to us, and we are committed to resolving this matter as quickly as possible. Please contact us directly with your order details so we can take immediate action.
Kind regards,
Difficult to write a full review as I…
Difficult to write a full review as I haven't yet received my handles ordered on 3rd April. Apparently according to the tracking service, they've been sat with Yodrl since 8th April.
Hopefully I'll be able to write a more positive review if and when they turn up and depending on the quality.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Goldenwarm
Hello,
Thank you for your honest feedback—we completely understand your frustration.
We’re sorry to hear that your order has not yet been delivered. Based on the tracking, it appears the parcel has already been handed over to the local carrier and is awaiting final delivery. Sometimes there can be delays at this stage, but we are happy to help follow up with the carrier to get a clearer update for you.
We truly appreciate your patience and hope the items will arrive very soon so you can fully assess the quality. If there are any issues once you receive them, please don’t hesitate to contact us—we’ll make sure to take care of you.
Thank you again for your understanding, and we look forward to turning this into a more positive experience for you.
Kind regards,
Ordered 27 handles
Ordered 27 handles, was then told one size was not now available, so I replied saying I'll change to next size. No reply or confirmation. Now I've been told that this particular handle is no longer available. Taken 10 days to relay this despite several emails asking for details on delivery.
They drop ship from China. This is not made clear when ordering and certainly not clear on their site. Also it does not make clear what is and is not in stock. Very disappointed in level of service regarding communication. This has cost me and set kitchen completion back. Its not hood practise to advertise a product you cannot deliver particularly after payment has been made. By looks of some of the reviews, I'm not the only one! Well you pays your money you takes your chance! Very unprofessional
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Goldenwarm
Hello,
We’re very sorry to hear about your experience and completely understand your frustration—especially given the impact this has had on your kitchen project.
Regarding the item availability, there was indeed a stock issue with the specific size you originally ordered. We sincerely apologize for the delay in communication while confirming alternatives with our factory. This should have been handled more promptly, and we take your feedback seriously.
We also regret that the fulfillment process and stock status were not as clear as they should have been at the time of your order. Your comments highlight areas where we need to improve, particularly in communication and transparency.
Please rest assured that this is not the experience we aim to provide. We would still very much like the opportunity to make this right for you. If you’re open to it, please contact us directly with your order details so we can offer a suitable resolution—whether that’s prioritizing an alternative, arranging a refund, or another solution that works for you.
Thank you for your feedback—it’s invaluable in helping us improve.
Kind regards,
You have to pay to ship returns to China!!
Customers are responsible for shipping back their returns - and guess what! They want you to ship back to China with tracking! It will cost more than whatever you paid for these garbage handles so customer be aware!
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Goldenwarm
Hello,
Thank you for your feedback. We’re truly sorry to hear about your experience and understand your frustration.
We would like to clarify that our return policy is clearly outlined on our website, including the information that customers are responsible for return shipping costs and that items should be sent back to our designated return address. This is a standard practice for many international sellers, especially when products are shipped directly from our manufacturing facility.
That said, we completely understand that international return shipping costs can sometimes be higher than expected, and we sincerely apologize if this was not clear or caused inconvenience.
Our goal has always been to provide high-quality products and transparent service. We are continuously working to improve both our product experience and after-sales support, including exploring more customer-friendly return solutions.
We would really appreciate the opportunity to make this right. Please reach out to our support team with your order details, and we will do our best to assist you further and find a satisfactory solution.
Thank you again for your feedback — it helps us improve.
Laura was awesome
I’m genuinely impressed with Goldenwarm. The product quality exceeded my expectations—everything arrived exactly as described, well-made, and clearly built to last.
Shipping did take a bit longer than I initially expected, so I’d definitely recommend ordering a few days in advance if you’re on a timeline. It may have been impacted by Chinese New Year, but either way, it’s something to keep in mind.
What really stood out, though, was the customer service. Laura was absolutely fantastic—professional, responsive, and genuinely helpful every step of the way. It’s rare to come across that level of care these days, and it made a big difference.
Overall, despite the slight delay, I’m extremely happy with my purchase and the experience. I wouldn’t hesitate to order from Goldenwarm again.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Goldenwarm
Dear Customer,
Thank you so much for taking the time to share your thoughtful feedback and for your kind words about your experience with Goldenwarm.
We’re truly delighted to hear that the product quality exceeded your expectations and that everything arrived as described. Providing durable, well-crafted products is something we take great pride in, so your recognition means a lot to us.
We also sincerely appreciate your understanding regarding the shipping time. As you mentioned, factors like peak seasons (such as Chinese New Year) can occasionally impact delivery timelines. Your suggestion to order in advance is very helpful, and we’ll continue working on improving our logistics to provide a faster and more consistent experience.
Most importantly, thank you for highlighting Laura’s service. We’re very proud to have her on our team, and your kind words will definitely be shared with her—it will mean a great deal. Providing attentive and reliable support is exactly what we strive for, and we’re glad she made such a positive impression.
We truly appreciate your support and your recommendation. It means a lot to us that you would choose Goldenwarm again, and we look forward to serving you in the future.
Warm regards,
Excellent Communication & Support
So far, my experience with this company has been excellent. Their customer service has been prompt, professional, and very accommodating — they even offered a complimentary upgrade to expedited shipping, which I truly appreciate.
While I have not yet received my order, the products appear to be of great quality based on their presentation and details. I’m genuinely looking forward to receiving them.
I will update this review once the items arrive and I’m able to fully assess the quality.
At this stage, very impressed with the service and communication.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Goldenwarm
Hello,
Thank you so much for your wonderful 5-star review and for sharing your experience with us.
We’re truly delighted to hear that you’ve been satisfied with our communication and support so far. Providing prompt, professional, and flexible service is something we always strive for, so your kind words mean a great deal to our team.
We’re especially glad that you appreciated the complimentary upgrade to expedited shipping—it's our way of making sure you receive your order as smoothly and quickly as possible.
We’re excited for your order to arrive and hope the products exceed your expectations in both quality and design. Please don’t hesitate to reach out if you have any questions or need any assistance once your items are delivered—we’re always here to help.
We also truly appreciate your willingness to update your review after receiving the products. Your feedback is incredibly valuable to us and to other customers.
Thank you again for your trust and support. We look forward to serving you again in the future.
Warm regards,
Ordered cabinet knobs on jan 19th never…
Ordered cabinet knobs on jan 19th never received them tried tracking I believe it's a scam watch out
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Goldenwarm
Hello,
Thank you for sharing your feedback on Trustpilot, and we're truly sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we completely understand your frustration.
We sincerely regret that you haven't received your cabinet knobs ordered on January 19th, and we assure you that we take this matter very seriously. While we cannot locate your order details from this review alone, we would very much like to investigate what happened and make things right.
Could you please contact us directly with your order number? We will prioritize looking into your case, confirm the status of your shipment, and work toward a resolution as quickly as possible—whether that means tracking down your package or issuing a full refund.
Your satisfaction is extremely important to us, and we genuinely want to restore your trust. Please give us the opportunity to assist you.
We look forward to hearing from you soon.
Warm regards,
Nice quality
I really love how these look on my cabinets, the brushed gold has a high-end feel that isn't too shiny or "fake" looking. They’ve got a nice weight to them and don’t feel like cheap, hollow plastic, which makes a big difference when you're opening heavy drawers every day. Installation was a breeze and everything lined up perfectly without any weird gaps or wobbly screws. I’ve had them on for a bit now and they don't show fingerprints or smudges easily, which is a huge plus for a busy kitchen. Overall, it's an easy way to make the whole room look way more expensive without spending a fortune.
14. desember 2025
Svar fra Goldenwarm
Hello,
Thank you so much for taking the time to share your experience with us on Trustpilot! We're absolutely thrilled to hear that you're loving your new cabinet handles. 😊
It's fantastic to know that the brushed gold finish has that high-end, authentic feel you were looking for—not too shiny or "fake," as you perfectly described. We take great pride in offering products that combine quality materials with elegant design, so your feedback truly means the world to us.
We're also glad to hear that installation was smooth and that the handles have held up well in your busy kitchen without showing fingerprints or smudges. That's exactly the kind of durability and style we aim to provide!
Thank you again for choosing us and for your kind words. It's customers like you who inspire us to keep doing what we do. If you ever need anything else or have questions in the future, please don't hesitate to reach out.
Wishing you many more happy moments in your beautifully upgraded kitchen!
Warm regards,
Beautiful quality products and amazing…
Beautiful quality products and amazing customer service. The only issue was the delivery which took longer than expected.
17. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Goldenwarm
Hello,
Thank you so much for your kind words and for taking the time to leave us a 5-star review ⭐⭐⭐⭐⭐
We’re truly happy to hear that you love the quality of our products and had a great experience with our customer service — that really means a lot to our team.
We do apologize for the longer-than-expected delivery time. International shipping can occasionally take a bit longer, but we’re continuously working to improve this part of the experience as well.
Thank you again for your understanding and support. We look forward to serving you again in the future!
These worked great for our doors.
These locks are much more complex than ordinary locks. After reading the instructions, although it was a bit complicated, I finally managed to install them. They work very well. They look really nice on our door.
18. november 2025
Svar fra Goldenwarm
Hi,
Thank you so much for taking the time to share your experience and for your 4-star review!
We’re delighted to hear that the locks worked great for your doors and that you’re happy with both their performance and appearance.
You’re absolutely right—these locks are more advanced than standard models, and installation can take a bit more time. We truly appreciate your patience in following the instructions and are glad everything came together successfully in the end.
Your feedback is very valuable to us, and we’ll continue working on making our instructions clearer and easier to follow. If you ever need assistance in the future, our team is always happy to help.
Thank you again for choosing us—we hope you enjoy your locks for many years to come!
Beautiful, luxury, quality
I'm absolutely thrilled with these stylish cabinet handles; they added a touch of flair to our kitchen cabinetry. They're simply perfect.
30. november 2025
Svar fra Goldenwarm
Hi there,
Thank you so much for your wonderful 5-star review! We’re truly delighted to hear how happy you are with your cabinet handles.
It means a lot to us that you describe them as beautiful, luxurious, and high quality. We’re thrilled they added the perfect finishing touch and a sense of flair to your kitchen cabinetry—that’s exactly what we hope our designs will do.
Thank you again for your kind words and support. We truly appreciate your trust and would be happy to assist you again whenever you need!
Warm regards,
Cabinet Pulls/ Great quality and service
I ordered the dark gray cabinet pulls for my new kitchen remodel. I was very happy with the quality and design. Sleek but strong and solid. I sampled several other designs from other places and wasn’t happy until I found these.
They do take about a week to deliver with expedited shipping so plan ahead. Worth the wait.
On my last order I realized I miscounted and needed three more- customer service was great! They responded quickly and added them to my order.
Very happy customer!
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Goldenwarm
Hi,
Thank you so much for sharing your wonderful 5-star review! We truly appreciate you taking the time to describe your experience in such detail.
We’re delighted to hear that the dark gray cabinet pulls were the perfect match for your kitchen remodel and that you were pleased with their quality, strength, and sleek design. It means a lot to us to know that after trying several other options, you finally found exactly what you were looking for with our products. We’re also glad our customer service team could quickly assist when you realized you needed a few additional pulls — helping our customers is always a top priority.
Thank you again for your trust and kind words. We wish you many years of enjoyment with your new kitchen, and we look forward to assisting you again on future projects!
Warm regards,
Disgrace
Hiding behind a uk adress and it all comes from china it was stated 10 days at most for my package and it took 18 days meaning I couldn’t finish the job and lost out on money and when I contacted customer support they had nothing to say other than it would be 6-10 working days like stated when ordered
14. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Goldenwarm
Hi,
Thank you for sharing your feedback. We’re sorry to hear that the delivery timeframe caused inconvenience to your project.
We would like to clarify the delivery information to avoid any misunderstanding:
Delivery timeframe clarification
The 6–10 working days mentioned on our website refers only to the shipping/transit time, not the total delivery time. All orders also include a processing and preparation period before dispatch, which is clearly stated in our delivery information. Your order was shipped within this stated timeframe.
Best Regards
DO NOT USE this company
DO NOT USE this company. When you order you’re not aware the goods come from China. They don’t despatch instantly and I placed an order on the 6th November the goods weren’t despatched till 18th November I’m still awaiting for the goods now 5th December. Email response poor. I cannot get a refund !
5. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Goldenwarm
Hi,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
We’d like to clarify a few important points:
1. Order processing & dispatch time
All orders require a preparation period before dispatch. Your order was placed on 6 November and dispatched on 18 November, which is within our stated processing timeframe.
2. Shipping timeframe
The 6–10 working days shown on our website refers only to the shipping/transit time after dispatch, not the total time from order placement to delivery. International shipments can take longer due to customs or carrier handling.
3. Refunds
Refunds are processed according to our published return policy. Once an order has been dispatched, it cannot be cancelled mid-shipment. For items received that are defective or incorrect, our team provides assistance to arrange return or replacement.
4. Communication
We apologize if our responses did not meet your expectations. Our support team strives to reply promptly and continuously works to improve response times.
Please contact us directly with your order number, and we will do our best to resolve this matter promptly.
Kind regards,
Poor quality, no response to return
I purchased handles from Goldenwarm, when they arrived they were not very good quality at all. I’ve emailed them multiple times to return them and they haven’t responded, despite the fact that I meet their return criteria. Don’t buy from them
4. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Goldenwarm
Hi,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention.
We would like to clarify that we respond to all customer emails. If you have not received a reply, it is possible that:
Our response went to your spam/junk folder, or
The email was sent from a different address than the one associated with your order.
Regarding the handles, if they meet our return criteria, we are happy to assist with a return or replacement. Please contact us directly with your order number and photos of the items, and we will make sure your case is resolved promptly.
We take product quality and customer service seriously and hope to have the opportunity to address your concerns.
Kind regards,
Beautiful door handles
The handles that I bought were stunning! Also, the customer service is incredible especially if you have a question they email you right away
1. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Goldenwarm
Hi there,
Thank you so much for your amazing 5-star review! We’re delighted to hear that you found the handles stunning and that our customer service met your expectations. Providing quick and helpful support is very important to us, and it’s wonderful to know that it made a positive difference for you.
We truly appreciate your trust and support — thank you for choosing Goldenwarm!
Warm regards,
Wow these knobs are beautiful
Wow these knobs are beautiful! So heavy and solid! I can’t wait to install them in my vintage kitchen!
14. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Goldenwarm
Hi there,
Thank you so much for the beautiful 5-star review! We’re thrilled to hear that you love the knobs and that their weight and quality exceeded your expectations. They will look absolutely wonderful in your vintage kitchen — we can’t wait for you to enjoy the final look!
Thank you again for choosing Goldenwarm. If you need anything at all, we’re always here to help!
Warm regards,
The Goldenwarm Team
The cabinet pulls I purchased have…
The cabinet pulls I purchased have perfectly updated our closet doors. They were exactly the right fit and look stunning against our white cabinets. So pleased with the result!
26. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Goldenwarm
Hi there,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that the cabinet pulls perfectly updated your closet doors and look stunning against your white cabinets. Knowing that they were the right fit and delivered the result you hoped for truly makes our day.
We’re very grateful for your support, and if you ever need anything else, we’ll be more than happy to assist!
Warm regards,
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