Dover Street Market E-SHOP Anmeldelser 

dhl claimed duties, package was delayed, i had to send multiple emails to claim it. last purchase i made on DSM
regards

The package came quicker than expect; excellent presentation. It felt unique, like I actually purchased the garment in store. With that said, being that it came from the London store to Los Angeles in matter of days is mind-boggling. Thank you for the pleasant transaction.

Everything was perfect. Very surprised by the quality of the delivery. I'll be back soon.

No size measurements on site. Sizing enquiry received no response.

Got an amazing deal on a pair of Adidas. Trainers were delivered promptly, really appreciated the nice wrapping. Size correct, model correct, all good.

Will definitely order from here again!

I recently placed an order for a pair of Braindead Converse in US 7, but I received a UK 7 instead. Upon contacting CS (specifically an agent named Rose), I was informed that I would need to place a new order — with no apology or acknowledgment that the original error was on your end.

When I pointed this out I was offered an exchange, and a collection was arranged. However, no collection number or confirmation was provided.
On the scheduled collection day, I called up your CS team and was told I would get a call back. I only got an email thanking me for my call and instructing me to contact DHL myself for collection details.

I called DHL, who confirmed the arrangements, and my order was collected as planned. I then emailed your CS team to confirm the collection and enquire about my exchange. I was told again you don't process exchanges. My size is now out of stock. (why offer an exchange in the previous comms).

This entire experience has been annoying long for no reason. What should have been a simple resolution dragged on unnecessarily. With your brand’s strong reputation, I expected much better service. I encourage you to address these shortcomings, as they risk damaging your revenue.

Extraordinarily speedy service; nicely packaged goods, which always makes a little difference.

Swift customer service and shipping times

This shop is excellent in every way.
Product curation, display, service, inquiry, delivery. I am always satisfied with my shopping.
However, one thing that is disappointing is that inventory management is not done during the sale period, so there are frequent cancellations.
I can understand it, but I can't help but feel disappointed. Still, it is my favorite shop.

Super fast delivery!!! 👍

Fast delivery, secure packaging, amazing!!

purchased new balance and converse on February 3.
There was communication later from an entry place of DHL Osaka.
converse of the inside is the problem of the right of likeness and import becomes impossible and will return all the products to the dover street market to Japan.
I do not receive any product.
Nothing receives a product.
Does a product cancel it?
In that case, is it refunded as I pay money?
When does money return?
I want to know what kind of response it is given.

Good experience! Appropriate prices, and rapid delivery.

Always an excellent experience with Dover Street Market. Great brands and selections plus good prices and fast delivery.. highly recommend.