Sheep Inc. Anmeldelser 

Felt compelled to write a review after what is my 5th purchase - only looked on trust pilot to see some like minded reviews and was surprised to see so many negative comments!!

In my experience product and service is top notch, customer service can build a backlog when demand really high but I've never waited for than about 4 days, they've always been hugely helpful and personable and overall great experience

"Spendy but good" is the summary in 3 words

Getting the gist is a lot of hot air. Have been following the jumpers for a long time. Waiting to buy. The NFT seems a totally unnecessary gimmick, which seems the general opinion of past purchasers. I personally don’t care very much about the green/sustainable ethos as am sure is no better/worse than any other company at this price point. Just the quality and customer service. Seems very mixed based on reviews which means for now I’ll not be purchasing anything. Had a 10% discount for a new buyer, but not off of an end of line item that was 0% off already; so basically zero discount for an item wanted to be shifted. Nevertheless, keeping my eye on things still.

Don't even deserve one star. Refusing to acknowledge that they still owe me £155.00. I ordered two jumpers at separate times, paying £155.00 for each. I decided to add more money (another £49.00) to the second order and replace with another style. In the end I decided to separately return both orders. I have received refunds of £155.00 for the first order and the £49.00 extra I added for the second order but, after emailing (because you cannot talk to a human apparently) I still not have received the initial £155.00 refund for the second order. I have emailed twice today alone demanding my money back today, but have no reply to the second one. Never dealt before with a company as bad as this. Customer service is appalling. Treatment of customers dreadful. Lack of communication just rude... I should not be going through this and continually chasing to get my own money back!!!!!!

Sheep Inc customer service fail.

I’m writing to share my deep dissatisfaction and frustration with the service I’ve received on my recent order.

On August 6, I ordered a zip hoodie in my size and was initially impressed with how efficiently the order was processed and delivered. Just one week later, I was the proud owner of a high-quality garment.

Given this positive experience, I didn’t hesitate when I received a targeted ad from SheepInc on August 12, showcasing a new color for the zip hoodie and a cable knit crewneck. I immediately placed an order for both items, trusting that I would receive the same excellent service. Payment was collected, and the order xxxxx was confirmed that same day - 12 August.

However, things quickly went downhill. On August 16 - four days after placing my order - I received an email informing me that the Zip Hoodie from my CONFIRMED order was back-ordered and wouldn’t be available until September. Clarissa, a friendly customer service representative, offered to split the shipment, which I promptly agreed to, requesting the crewneck be shipped separately to avoid further delays.

August 20 - four day s later, I received a lengthy email from Clarissa, attributing the delay to “high volumes” and assuring me that the order had been split, with the Crewneck to be shipped “very shortly.” I was also told that the Zip Hoodie would be dispatched as soon as it became available.

On August 22, I woke up to yet another email from Clarissa. This time, she informed me that the Zip Hoodie would be shipped in September as planned, but now the Cable Crewneck had become unavailable!!!

Clarissa offered to cancel and refund the Crewneck or send an alternative color—none of which addresses the inconvenience and frustration caused by this entire experience.

When an issue arises with a customer order, the standard practice is to elevate that order to “priority” status, ensuring it receives the attention and care needed to resolve the problem swiftly. In this case, nothing of the sort happened. Communication was slow, inconsistent, and utterly failed to prioritize my order.

What’s particularly troubling is that payment was collected immediately, and the order was confirmed. How can anyone trust a business that takes payment upfront and then fails to deliver on confirmed orders?

This is more than just a failure to fulfill an order—it’s a severe breach of trust and a complete breakdown of customer relations. There are plenty of online retailers that offer excellent products and deliver on time. What SheepInc has demonstrated is inexcusable.

Greenwashing!

I ordered and received my item in good time. However, I was taken aback by the presentation and packaging, which was frankly somewhat overdone, especially considering the claims made by the company about how 'sustainable and environmentally pioneering' they are.

Firstly, the packaging. In my opinion, the box is too large to contain just a jumper. The company may argue that some boxes may contain more than single items and seek to justify a standard size, however for a company that claims to be so environmentally responsible it doesn't stack up.

The box also contained an A4 size card which could have easily been printed in half the size in A5.

The box also contained a small brown envelope containing a returns label and separate return instructions. Arguably the latter may not have been necessary and is in any case available on the website.

The envelope itself was branded and not reusable, so if the branding was removed, customers could reuse it for something else. So these items will just go to waste.

Next the product labelling. The label is stitched to the product states manufactured in Portugal. However, the card tag attached to the item, along with the marketing blurb printed on the inside of the box both say manufactured in Spain. So which is it????

The NFT tag attached to the item is made of PLASTIC! and is the size of a small coin. I'd be concerned about children or pets accidentally swallowing this if it is detached from the item. This is nothing more than a gimmick. I tried on three occasions with two different devices, each time the tag is recognised, and directs to a website, but the site does not load. What is the point? This is totally unnecessary use of plastic that could easily be a QR code printed on any of the other bits of paper and card within the packaging and do the same job of pointing the customer to the information. Albeit in my experience it didn't work anyway.

I have no problem with the item whatsoever, it looks and feels good quality, in keeping with the very high price tag.

Overall, it's the massive overstating of the environmental benefits this company claims, which is somewhat 'greenwashing' in my opinion.

Wonderful cosy garments that are super high quality, I have a few Sheep Inc jerseys now and wear them all the time. I wish I had more! Awesome strong colours. I recently had to deal with their customer service and they were just fantastic. Thanks guys really appreciate all your help

I have no argument with the quality of the sweaters. But the tags !
I couldnt get the wretched plastic tag off my new sweater ( nor could stronger others ). I was disappointed because all Sheep sweaters are outstanding . But I’ve had really helpful messages since and will certainly go to this firm again … hopefully with a removable tag .

I am modifying this because I received a response and Sheep Inc. was helpful. I chose 4 stars because I don't think any garment of quality should unravel so quickly, especially with minimal wear. I appreciate the help that I have received.
I purchased a hoodie in September (5 months) and it has already developed a hole. I sent two messages to customer service and no one has responded to me. They have a repair service, but you have to pay for shipping. This is terrible quality. I have paid far less for sweaters/jumpers that have never unraveled. I will never purchase anything from this company again.

I love their cardigans and knitted t-shirt. Super soft, great designs and you get a warm cosy feeling knowing that your doing your bit to save the world 🌍 😁

Best knitwear I have bought. Washes well, it’s worth the money in my opinion.

Love the woolen t-shirts. So comfortable and soft and just lovely quality. Prefect for inbetween weather when jumpers are too much and a cotton t-shirt is not enough. They have become a staple of my wardrobe. Love them.

I like the eco concept and the jumper was OK but nothing special really for the price: quite thin wool. I sent it back and it took about 6 weeks to get a refund.

Great company with a great ethos. Service and ease of return was simple. Bought the wrong size by mistake and they fixed it straight away. Will be buying from them again.

Great products, love the company ethos, service was terrific, and you get a wool comb 👍🏼 Can’t fault them.

Expectational knitwear that is made to outlast all other knitwear!

I have a hoodie and scarf that are so soft, warm and comfortable to wear frequently. They give really clear (and humourous) advice on how to keep your item fresh and preserve the good quality.

If you're thinking of purchasing, you won't be let down.

Love my sheep inc jumper. It was a lovely gift and ever since getting it, it’s my firm favourite jumper. Always get nice comments from people about it too. Super soft and also like the ethical side to it all too.

I recently purchased the merino wool scarf. The quality is exceptional and I can't leave the house without it.

Amazing quality knitwear, washes beautifully, lasts a lifetime! Love how sustainable this brand is but also so stylish.

Had to deal with an exchange as ordered the wrong size, customer service was straightforward and speedy

Nothing but the best quality clothing and the highest standard of customer care. And they’re always bringing out new lines and colours.

Highly recommend.

Brilliant company.

I wasn’t expecting to get excited enough about an item of clothing to write a review here (this is my first ever review on Trustpilot). But Sheep Inc. have created an exceptional product and experience. From the frictionless purchasing journey to the helpful customer team (I had a question about fit that they answered promptly) to the incredible unboxing experience. But most importantly, the ultra-soft knit, my beautiful new Emerald Green hoodie is my new favourite item of clothing. Can’t recommend enough ! :)