SHARGE Anmeldelser 69

Leider sehr enttäuschender Kundenservice.

Mein Paket wurde ohne meine Zustimmung einfach vor der Tür abgestellt, obwohl ich keine Abstellgenehmigung erteilt habe und nicht zuhause war. Als ich später zurückkam, war das Paket verschwunden.

Seitdem schreibe ich mit dem Support, aber anstatt das Problem zu lösen, bekomme ich immer wieder neue Standardantworten, ohne dass auf die vorherigen Nachrichten eingegangen wird. Inzwischen ist es bereits die fünfte E-Mail zum selben Thema.

Statt Verantwortung zu übernehmen oder eine schnelle Lösung anzubieten, wird alles auf den Versanddienstleister geschoben.

Sehr enttäuschende Erfahrung. Ich kann den Shop aufgrund des schlechten Kundenservices leider nicht empfehlen.

Have ordered probably seven or eight products from these guys, and they are all really cool. Good customer service when I had one small problem

Item never arrived. Mind you they sent it by EVRI so once I saw that never expected to get it. I took out the insurance with them. Have to wait 30 days to claim even though EVRI have already admitted they have lost it.
Overall it seems like a scam... American company and then dispatched from China. They have not responded to my emails. Wouldn't recommend and would advise everyone else to avoid.

Initially, my experience with Sharge went from mediocre to bad. The biggest thing that made me feel that way is the lack of options for customer support. The only way to get any type of support is by email and with that, they take 48 to 72 hours to respond. I did some research and I'm not the only one with that problem so someone suggested that I can contact them through Discord. I did that and it was then, an agent named Jenessa was the one that pretty much convinced me not to cancel my order. In the 10 mins I chatted with Jenessa, she resolved my questions and concerns. Plus! She told me she would update me every step of the way for my order until I received it and to my surprise, she kept her word.
Whoever Jenessa's supervisor is and you're reading this, give her a promotion, a raise, have her write a training manual of how customer service should be for the company because she deserves that recognition.

Quality products and super helpfull and fast customer support. Can only recommend

Awesome products, very kind and helpful support team. I got flow 2 mini and pouch and they work great. I also bought ice mag 3 but it had problem in shipment. When i contacted support team they were very warm, helpful and immidiately arranged new ice mag 3 on my way. I wish every support teams were like them🙌🏻

Absolutely disgraceful company don't get me wrong their products do look really good however the customer service is literally non existent so it's a gamble if you buy off them because if you do receive your product then lucky you but if you don't your gonna have one hell of a hard time trying to get the matter resolved 2 weeks in and not a single response from them next step chargeback on my card to get my money back but it shouldn't come to that look at the other reviews aswell it shouldn't tell you what type of company they really are

Extremely slow delivery. Made 2 purchases and delivery are beyond what was guided in the FAQ, shipments almost always got held up in China for at least a week

Il brand ha un negozio pieno di prodotti con eccellente qualità e design e sconti/prezzo molto decenti,
Ho ordinato un carbon magsafe powerbank (si é in vero carbonio per chi se lo chiedesse) da 10.000 mah, inizialmente ho avuto problemi di intermittenza con l’utilizzo di questo prodotto,
Ho contattato subito l’assistenza, dopo alcune ore ho ricevuto la risposta e mi hanno aiutato, mandandomene un altro di powerbank.
Super gentili e disponibili per ogni problema…
Consiglio molto questo brand per chi vuole dei prodotti di qualità e con un design studiato.

Faith restored in Sharge thankfully. I have enjoyed their product and now Thor customer services have shown that they are a good company too.

Terrible experience. I have enjoyed using their products before but trying to conduct a simple return is an absolute nightmare. Never ending back and forth emails without telling me the return address. Don't buy from this company.

I came across sharge when i saw them featured on linus tech tips.

Initially wanted the larger power bank but i saw the flow mini 2 and it was on sale. It’s genuinely portable and easy to carry around and still packs a lot of power for its size able to charge my mini 13 twice. The convenience of it plugging right into the bottom without a cord makes it so much easier to charge phones while using it. Only issue is that since it plugs directly in, the fulcrum leverage can sometimes destroy the connector.

Contacted the company as it had broke and they honoured the warranty and sent a replacement, not once, but twice. I just needed the conector as it was the main reason i bought the powerbank and the actual powerbank was perfectly fine working with a regular charging cord.

Their customer service was great each time. The team were quick to respond, easy to deal with, and sorted out a replacement promptly. Giving me a tracking number for the parcel and free shipping. Communication was clear the whole way through, which made the process stress-free.

Between the quality of the charger and the way the team handled everything, I’d happily buy from Sharge again and would definitely be keen to pick up more of their products in the future.

Only thing i wish is if they would provide a sale of the individual part since they said they might not replace the part again under warranty and dont actually sell the part itself. The issue wasnt necessarily a quality issue but maybe a design issue, hoepfully to be sorted in the next cycle iteration for the flow mini 3.

I honestly don’t even know where to start with this company.

I ordered two $99 mystery boxes back in mid-November 2025. What should have been a simple, exciting purchase turned into over two months of stress, chasing updates, and completely inconsistent responses.

First of all, my order didn’t ship for almost two weeks — and nobody told me. I had to contact them myself to find out there was a “processing issue.” No updates, no communication, nothing. That already set the tone.

When the parcel finally arrived over a month later, I had only received four items. I paid nearly $200 for two mystery boxes. The value didn’t match what was advertised, and it definitely didn’t feel like two boxes’ worth of products. There was no explanation included — I had to reach out again just to be told the warehouse “under-shipped.”

From there, it was just endless back-and-forth. One minute they admitted items were missing. Then they offered replacements. Then they changed what they were offering. Then they said what I already received plus a few extra bits somehow equals two mystery boxes. Then they added one extra cable as “compensation.” Later on, they suddenly offered a complimentary gift — something I had asked about much earlier and been refused.

The story kept changing. Every response felt like it was written without any awareness of the previous email. It honestly felt like nobody knew what was going on internally.

After all that, I asked for a full refund. The items were unopened. Their response? I would have to ship everything back to China at my own expense because they don’t have a UK warehouse and their “system” doesn’t allow them to refund beyond what was paid.

So let me get this straight — they delay shipping, under-ship the order, fail to communicate properly, change their solution multiple times, and I’m the one who has to pay international shipping just to get my money back?

At no point did I feel reassured. At no point did they take real accountability. It was just apologies, shifting offers, and hoping I would settle for less.

What should have been a fun purchase for me and my brother turned into months of frustration. I genuinely regret ordering from them.

If this is how they handle a basic $200 order, I would seriously think twice before buying anything — especially something as vague as a “mystery” box.

Absolutely exhausting experience.

It's my first time ordering with sharge, might be their products are good as online reviews says but their customer support is so much pathetic I can't say in words.

It's been more then 10 days I have sent multiple emails to their support and they aren't replying back.

I didn't even got my order yet and that's the main concern.

Sharge.com if you are reading this, reply mr back otherwise I will raise a fraud case about you and get refunded for my payment. Thank you 😊

J’ai acheter mon chargeur Sharge ICEMAG en Novembre 2024 , a ce jour ma batterie est gonflé et recharge pendant 15 minutes maximum mon iPhone et la batterie et vide .
J’ai envoyé un message à sharge.com via mon compte un message pour avertir de mon problème , mais pas de réponse à ce jour .

Products are prone to defects , what comes after is support. Sharge support team valued customers pain and money , it made the relation and trust bond stronger. `replaced the power bank under warranty two times . Highly appreciate, have bought other products with them again.

I’m updating my review to reflect how this was ultimately resolved.

I originally left a 1-star review after being told to stop using my $199 Shargeek Storm2 Slim due to an internal hardware issue. The device was almost three years old, so I understand that it was outside the 12-month warranty and technically did not qualify for a replacement.

However, considering the price and the fact that the power bank had been carefully used and was still in excellent external condition, it was disappointing to see it fail due to an internal issue with no solution initially offered. For a premium product at that price point, I had hoped for a bit more flexibility. That was the reason for my negative review at the time.

After further communication, SHARGE extended the warranty and offered a replacement. I’ve now received a brand-new Shargeek 140, and I genuinely appreciate that the company reconsidered my case and chose to stand behind their product.

The process could have been smoother from the beginning, but in the end they handled it responsibly. I’d also like to thank the support team for taking the time to review my case and work toward a fair solution.

Absolutely the worse battery bakers you'll ever buy l. Looks cool, and quality looks good from the outside but inside its useless. I've bought atheist 3 of them and one is a limited edition from a handheld gaming before and at first I like it. It does what it's meant for. Fast charging. Can charge your handheld gaming aswell if needed. But after my first shage didnt last even a year, I tried another and only lasted less than 6 months but because I bought it and didnt use until my first one broke, the warranty is finished. So they refuse to fix it. And now the last piece of trash sharge I got left just doesnt charge and only been used twice. Its a Chinese product, which they focus on the looks, the packaging more than the quality.

Their products are great! Super convenient and awesome look. I bought the flow mini 2 powerbank and the light stopped working. Send them a message and super quickly got send a new one. Great service

I've wanted a Sharge power bank for quite a while (the company name was Shargeek when I discovered them). A year and a half ago I chose to give their Pouch a try, which is actually a collaboration with One Plus. I couldn't be happier with that choice.

I'm a home health caregiver/community support aid working with developmentally disabled adults. This job demands flexibility in what I'm doing and where I'm doing it. This small device means I'm never concerned with being able to communicate with coworkers or supervisors.

The Pouch immediately replaced two other power banks that I had been using, because it's so convenient. It's a compact 10,000mAh power bank pushing up to 40W. A silicone cable clips into the housing securely, but is NOT built in (I don't want a broken plug to wreck an entire power bank), and a 40W wall charger snaps onto the bottom with secure (very directional) magnets. Neither of these attachments has detached without my assistance. Other than the attachments it has no "bells and whistles," making it very simple. Its fit and finish is excellent, and its rounded shape feels good in the hand, and it's easy to carry with my phone.

I enjoy the freedom and ease of use so much that I just bought Pouches for my 3 teammates, since they make my job much easier and I wanted them to never feel the panic of being tasked with something and seeing that their phone's at 15%.

I highly recommend these power bank/charger combos for keeping a phone charged all day, and if you can park the bank somewhere to top off, I'm pretty sure it'd keep 2 phones going.