Customer care is a foreign concept for sharg.pl
I tried to pay for the order by credit card, the service was down. They said I could pay by bank transfer, which I did, and sent the proof of payment. They then cancelled the order and, for the past week, they're "contacting their accounting department" to check if my payment was received. Although the website is available in English, when I called the Customer care phone number, I asked if they spoke English and they just said "No" and hung up. That's simply NOT the way to conduct business (imho) when you sell worldwide.
Somehow I doubt they'll refund me, but then there's the European Consumer Centre, maybe they'll have more luck.








