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Shades of Coffee Anmeldelser 

452
•
TrustScore 5 av 5

4,8

Kaffemaskinleverandør
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

PID kit for Gaggia Classic Pro Evo is Fab. Don't underestimate how long this will take, read through the guides and watch youtube tutorials before attempting. Slow & steady wins the race - your coffee... Vis mer

Vurdert til 4 av 5 stjerner

Very nice guys, helpful, respond quickly and generally quite pleasant to interact with. Most items are perhaps a bit overpriced but definitely make the Gaggia a much better machine. Avoid the overpric... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

My heavily modded Gaggia was is need of some TLC. Everything I needed was available and delivered very promptly and the transformation is amazing: New brass boiler - more temperature stability... Vis mer

Vurdert til 5 av 5 stjerner

Shades are fantastic! Great selection of parts for the Gaggia Classic. Fast delivery and always well packaged.

Informasjon om virksomheten

  1. Kaffemaskinleverandør

Skrevet av virksomheten

Due to the bizarre, restrictive and somewhat bullying approach adopted by TrustPilot in trying to force us to pay them thousands of dollars a year in order to simply display a link to this page on our website, as well as a summary of our review score - we have decided to NOT continue embracing or using this platform. Google Reviews and our our website reviews can be used instead. Shades of Coffee is a web based retail company selling niche products and solutions to home baristas and coffee enthusiasts globally. It's a small family business, based in Swindon, Wiltshire - in the United Kingdom and we specialise in the Gaggia Classic. We love to provide innovative products for the Gaggia Classic, and many of the products that we offer are unique to Shades of Coffee. Due to our very good and very specialist knowledge of our products and the Gaggia Classic machine that we specialise in, we mainly sell directly to customers globally - so that we can properly advise and support them throughout their coffee journey with a Classic.

Kontaktopplysninger

4,8

Enestående

TrustScore 5 av 5

452 anmeldelser

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4,8

Alle anmeldelser

(452)

65 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 5 av 5 stjerner

Mods for better espresso.

All the items ordered arrived on time and as expected. I received immediate responses to a couple of questions, Ade was very helpful, thanks. The instructions are very detailed, and I read through them a couple of times prior to the install. I also watched a few You Tube videos and my mods for PID, dimmer, and pressure gauge all worked first time.
I’ve had my Gaggia 5 years and the mods have definitely improved my espresso, lots more control. Recommended.

11. januar 2026
Vurdert til 5 av 5 stjerner

Everything Perfect

Ordered some addons for my Gaggia Classic and found everything to be perfect. Even with EU import fee (10€ on top of my 30€) the value was really good and I would order again.

Royal post was also blazing fast - estimated 1-3 week, letter came in 4 days

11. januar 2026
Vurdert til 1 av 5 stjerner

Very rude, condescending and called me an idiot.

I have ordered many times from this company - as you know IMS shower screens can be hit or miss at times (there's many reddit threads about this) - I explained why mine was faulty - got mansplained and patronised to - explained that I had many years experience and understood what to look out for - also let them know that the box it came in was completely broken - no apology for that - reply came back that essentially said he didn't trust me as he's never had this issue before (lol) and very unprofessionally accepted the return (clearly too much coffee keeping him up at night). I was asked for feedback from the automated service - I explained situation and said person was an idiot - they emailed back (passive aggressive much?) and passive aggressive to the end said "I'm sorry you feel like an idiot". Wow - stay away from them.

23. januar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Shades of Coffee

Thanks for your 1* review Ally - which we've now had chance to investigate at this end. We'd like to note a few things in response:

You've ordered 3 items from us within 2 small orders (not "many times"); one of these was an IMS GA200IM shower screen which you contacted us and asked if you could return. We immediately informed you that you could, yes, as long as the item was unopened, unused, etc. and at the same time we asked if there was any reason for the return (as we always like to check these things for future reference). In reply you mentioned that you didn't like it, and you were having trouble with the water distribution from it, and hence believed this screen to be faulty.
We then explained that we don't usually accept returns of items that have been installed and used, but if it's "as new" then we'll make an exception in this case, though any obvious signs of use would mean a lower refund (as we can't sell it as new). We also mentioned that IMS screens are simply pieces of laser-cut metal and they never tend to be defective (at SoC we have sold thousands and never seen a defectively manufactured one), though they are quite susceptible to screw pressure when installed, as this can make a real difference to the water flow and distribution.
You then told our agent that this reply was condescending and we can't know if this is defective or not, and you wouldn't accept any less of a refund due to it being used - and that you were disappointed that we didn't also supply return postage labels.

You then signed off saying that our agent was "awfully rude and distrusting" and then (there may be a language issue here) "Spent most of money with this company and that person was an idiot".

Our agent then said that he was sorry if you felt like an idiot... and you said "No - I said you're an idiot" and then you continued to say "I'm a barista, and well done as I'm going to give your company a very bad review online, and contact the owners about my experience, and also file a complaint".

So in summary it seems that you bought an item, used it, didn't want to keep it and asked for a return - which we authorised immediately (not "unprofessionally accepted" at all); though told you we may refund less if it's obviously used. When we mentioned this you switched to "it's defective", and our agent explained that IMS screens can be tricky to use, which you took to be condescending / mansplaining / patronising and you then called him an idiot (not sure why your review title says "called me an idiot" when it was the other way around!)

I'm sure others reading this review will come to their own conclusion about this interaction, and the reason for the 1* review - but we await your return, and as you were told, if it's returned in "as new" condition then we'll gladly refund it.

Vurdert til 5 av 5 stjerner

Exceptional company for the coffee enthusiast

I can't speak highly enough of Shades of Coffee. A niche British company with a clear passion for what it does. I have been a customer for several years and love the company's focus on coffee enthusiasts who like tinkering with their machines. The website advice and Q&A (which you should always read) are really helpful and not something you see very often. I was prompted to write this review because of a problem I had with my most recent purchase (almost certainly caused by me) and the communication and service to sort me out were exceptional. This is how you earn loyalty - other companies could learn a thing or two.

13. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Worth the price! Great support!

Bought the SuperSteam+, installation was super simple and had good documentation. I would highly recommend to anyone who is frustrated by the steam performance of their machine. I also ran into an issue where the settings reset themselves and was helped immediately upon reaching out getting it fixed in minutes! Amazing experience all around.

11. desember 2025
Vurdert til 5 av 5 stjerner

I bought several items of Shades of…

I bought several items of Shades of Coffee (PID, LED light, Steam knob etc.) and all of them were flawless. Delivery was fast and everything was well packaged. When I had a problem with the PID (probably caused by me) I reached out to Shades of Coffee and they immediatly and successfully helped me. Maybe there are some slightly cheaper versions out there on the internet for some gaggia mods, but If you want aperfect product, delivery and professional customer service I would strongly advise you to shop with SoC.

23. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Amazing online experience !

Residing near Montréal (Québec), I'm always amazed at the speed at wich my orders are processed, shipped and received, mere days in most cases. Shades of coffee is second to none when it comes to pimping my Classic Pro, as parts are of the highest quality. Reassuring to know I can count on you guys for years to come !

10. november 2025
Vurdert til 4 av 5 stjerner

Excellent range of coffee products

Website is very clear, coffee product range is excellent, checkout/payment/postage all jolly fine. I'm being very picky but despite asking for feedback on their products, and I did give some, no reply was ever received. And yet when I asked a question which could lead to a purchase I was answered within hours... Mmmmm

10. november 2025
Vurdert til 5 av 5 stjerner

I've bought a few upgrades for my…

I've bought a few upgrades for my Gaggia over the years. All products have been excellent. And, after running in to an issue after several years with one item, the subsequent support was superb. Many thanks - would highly recommend to anyone.

5. desember 2025
Anmeldelse skrevet uten oppfordring

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