PID kit for Gaggia Classic Pro Evo is Fab. Don't underestimate how long this will take, read through the guides and watch youtube tutorials before attempting. Slow & steady wins the race - your coffee... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Very nice guys, helpful, respond quickly and generally quite pleasant to interact with. Most items are perhaps a bit overpriced but definitely make the Gaggia a much better machine. Avoid the overpric... Vis mer
Selskapet har svart
My heavily modded Gaggia was is need of some TLC. Everything I needed was available and delivered very promptly and the transformation is amazing: New brass boiler - more temperature stability... Vis mer
Shades are fantastic! Great selection of parts for the Gaggia Classic. Fast delivery and always well packaged.
Informasjon om virksomheten
Skrevet av virksomheten
Due to the bizarre, restrictive and somewhat bullying approach adopted by TrustPilot in trying to force us to pay them thousands of dollars a year in order to simply display a link to this page on our website, as well as a summary of our review score - we have decided to NOT continue embracing or using this platform. Google Reviews and our our website reviews can be used instead. Shades of Coffee is a web based retail company selling niche products and solutions to home baristas and coffee enthusiasts globally. It's a small family business, based in Swindon, Wiltshire - in the United Kingdom and we specialise in the Gaggia Classic. We love to provide innovative products for the Gaggia Classic, and many of the products that we offer are unique to Shades of Coffee. Due to our very good and very specialist knowledge of our products and the Gaggia Classic machine that we specialise in, we mainly sell directly to customers globally - so that we can properly advise and support them throughout their coffee journey with a Classic.
Kontaktopplysninger
10 Kelly Gardens, SN25 4YH, Swindon, Storbritannia
- +447545151617
- info@shadesofcoffee.co.uk
- shadesofcoffee.co.uk
4,8
Enestående
452 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fantastic!!!
11. juli 2023
Excellent shop
Excellent shop, you can find whatever you need for your machine. They are the best !!
14. oktober 2023
Good quality products with good service…
Good quality products with good service back up, thoroughly recommended
13. oktober 2023
I don't give 5* because the piece…
I must correct my first review and give 5*. I bought the red floater not knowing that it's designed to the slim tray.
The 9 bar OPV is giving satisfactory results.
The shipment was swift and in good packaging.
12. oktober 2023
Svar fra Shades of Coffee
Thanks for your review. If you’re struggling to use the red slim drip tray float with your slim drip tray then please contact us via chat and we’ll help you further.
Flawless service every time…
Flawless service every time I order from them. Quality products
12. oktober 2023
Great products and fast shipping
Great products and fast shipping, A++ customer service!
11. oktober 2023
Great Service
Great service, all items functioned as intended, quick shipping - thanks
11. oktober 2023
Great company and product!
Love the product so far! Also the communication and help I received was great! Thank you!
11. oktober 2023
did not received the items
You trully deserve the lowest rate experience. I tried everything in my power to get the tracked option. Tried to add more to my basket, tried to lower my basket. The only option available was untracked option, I remeber being very unhappy, but since I need the upgrades I bought anyway. Now I dont know what problem your website have with tracked options but do not put the blame on me. I want to get my itens and I need a solution, not blames on my side wich im 100% confident wasnt my fault!!! EDIT: I have to edit. Cause I got character limit in my first reply... You need to check your website coding before trying to blame customer for choosing the only option available (non-tracked). Finally thanks for answering what I need to know. So I will wait this return/refund to try the tracked option again. I'm checking local customs everyday (with an app) to see if somenthing arrive with my tax pay number (CPF) nothing arrived so far.
4. september 2023
Svar fra Shades of Coffee
You specifically selected our low-cost and slow UNTRACKED mail shipping service for a shipment to Brazil. This is probably why your delivery is taking some time and you (obviously) don't have the ability to track it. Had you paid the slightly higher price for tracked mail or courier delivery then you would know where it is, and it would probably have been delivered by now. As we believe that you have to pay local taxes for imports into Brazil, and that these are often linked to the tracking number, then your selection of a non-tracked delivery may also be affecting your ability to pay import tax on this shipment - which will either further delay it, or cause it to be returned to us due to non-payment of tax. When / if we have it back we will let you know immediately. We make it VERY clear on the checkout page of our website that we don't recommend customers use a non-tracked delivery service, and you should only do so if you understand the risks and service degradation caused by it. Obviously all our fault though - so in light of this, we've now removed the ability to ship ANY parcels to Brazil using a low cost mail shipping service, and future shipments MUST be tracked mail or courier delivery.
** Concerning the accusation of lying in our response: Please check delivery options carefully for Brazil, as subsequent to your experience we have removed all untracked options for deliveries to Brazil - which means that previously you had chosen the cheapest option of "Mail Non-tracked Delivery - Small Parcel <500g" - which we have now removed. So the ONLY option available for shipments such as yours now are Tracked deliveries - this is shown as "Mail Tracked Delivery - Small Parcel <500g". Anyone who wishes to can check this by placing a portafilter into their basket and heading to checkout, and selecting Brazil as the delivery country. Please check your facts before making false accusations.
** Bruno, please just accept that you made a mistake in using untracked shipping and move on. This person ordered a portafilter from us a few hours before you did, on the same day, and selected a TRACKED shipping service to Brasil. Take a look at tracking for LE472061668GB - it shipped on 12th September and was delivered on 20th September by Correios Brasil. We certainly haven't just added Tracked shipping, we've just removed untracked shipping.
** I give up - you continue to edit your 'review' when you just made a simple mistake but don't seem able to accept it, and you continue to push the blame for the situation onto us. FINAL WORD: Due to you selecting the untracked shipping service, I'd guess that you'll be unable to pay local taxes and the shipment will be returned to us. This can take a few weeks. Once it arrives back with us we'll refund the order product value to your original payment method ASAP and we'll notify you via email once this has happened.
Great product and customer service!
13. september 2023
Svar fra Shades of Coffee
Many thanks for your kind review Seth - we always aim to please
Love Shades!
Love Shades! They are genuinely passionate about helping people have the best coffee experience. Not just the unique, expertly designed product range but the customer service is second to none. You’ll see them joining in enthusiastically with coffee discussions across the net, and responses to my own personal questions and product requests have been excellent :-)
10. september 2023
Svar fra Shades of Coffee
Fantastic feedback Ross - really appreciate your business and review
It is perfect
It is perfect. Just like the original one (only with the naked bottom).
Loved it
10. september 2023
Svar fra Shades of Coffee
Thanks for the review - glad you love it!
Great seller, products and Fast shipping
Fast shipping, great products. I will buy again.
13. september 2023
Svar fra Shades of Coffee
Thanks Luis - come back soon!
Svar fra Shades of Coffee
Huge thanks - glad we could help and thanks for the 5* review
Very satisfied with my purchase
The package was shipped quickly and without any issues. Nothing was missing and everything was well packaged.
The installation wasn't too difficult and the results are as expected, very satisfied with the modifications.
The only remark I have is that that the Brew Pressure Gauge Kit was version 1.2 according to the label on the box but the manual only mentions version 1.1 and the kit was slightly different from what was described in the manual. I managed to install it with the instruction for 1.1 but I am still not sure what exactly changed from 1.1 to 1.2 other than having more washers. This was also the most challenging part of the build as it kept leaking until I added some PTFE tape.
12. september 2023
Svar fra Shades of Coffee
Thanks for the review. The v1.1 and v1.2 change is minimal and doesn't affect the instructions - we've just added some extra o-rings that can be used under instruction from our support team. It's more for our reference than anything else (so we know if you have the extra o-rings)
Exorbitant service!
The service provided when I encountered an issue was out of this world. Late night response and support. Shades wasn’t happy before I was.
12. september 2023
Svar fra Shades of Coffee
We aim to please! Thanks for the lovely review - and I'm very glad we could help.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.