ServevastDirect.co.uk Anmeldelser 

591
TrustScore 5 av 5

4,9

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Was looking for replacement burner rings for my hob and so glad I came across this website. Genuine items at a great price, with items delivered in perfect condition. Easy to use website and customer... Vis mer

Vurdert til 5 av 5 stjerner

Ordered bottom shelf for Smeg fridge freezer on web site, delivered in two days fitted perfectly,very happy with service

Vurdert til 5 av 5 stjerner

We needed a small replacement part for our Smeg cooker. The customer service team very quickly identified the required part & gave us the serial number. Found the item very easily on the website & the... Vis mer

Vurdert til 5 av 5 stjerner

Servevast were able to source multiple replacement parts for my trusty 25yr old Smeg Oven to leave it looking like new! There was a small quality issue with one part which was immediately and without... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Kjøkkenutstyr

Skrevet av virksomheten

Official UK Spares & Accessories Retailer for Smeg


Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

591 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,9

Alle anmeldelser

(591)

49 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Fantastically speedy service.

I ordered a replacement upper spray arm for my dishwasher on the morning of Wednesday 12th November. My order was confirmed immediately and that same evening I received an email to tell me that it had been despatched. It arrived the next morning (Thursday) well packaged and protected. If only other companies had service like this !!

12. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great experience

Great experience, efficient friendly service delt with my Smeg hob parts issue in no time!

16. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Servevast are a brilliant company

Servevast are a brilliant company and were able to get us Smeg replacement filters for our old cooker hood from Smeg in Italy. The communication was first class and the delivery on time and excellent.
We are delighted as we do not need to get a new cooker hood as we had real difficulty finding the filters until we found Sevevast.

31. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Getting spares for my Smeg product

The original enquiry was responded to very promptly and I was given all the information I needed to purchase bulbs for my cooker hood. Be sure to have the model and serial numbers for the product and it’s much easier to, easily found on the product. Super happy with the service and especially the speed, I had my spares within 48 hours from the original enquiry. Highly recommend Servevast.

31. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great service! Perfect part.

After my smeg chopper lid broke I found these guys online. As a web designer, I was a little scared to buy as their website is not much to look at but was reassured by the trustpilot reviews. I’m happy to say that everything lived up to the reviews - seamless and my spare lid arrived perfectly. Thanks for an amazing service!

28. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Amazing customer service

Amazing customer service. I have used this company for a few years now and the team are always so helpful and quick to respond. Great communication via email as to when the product is expected to be delivered.

1. september 2025
Anmeldelse skrevet uten oppfordring
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Svar fra ServevastDirect.co.uk

Hello Amanda,
Thank you for the kind review, we always do our best to give great customer service. Please to hear you are happy with our service and your order.
Kind regards,

Vurdert til 5 av 5 stjerner

Great service from start to finish and highly recommended 😀

Servevast were able to source multiple replacement parts for my trusty 25yr old Smeg Oven to leave it looking like new!
There was a small quality issue with one part which was immediately and without issue resolved by Zoe with an overnight despatch of a replacement! Great service from start to finish and highly recommended 😀

29. august 2025
Anmeldelse skrevet uten oppfordring
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Svar fra ServevastDirect.co.uk

Hello Berto,
We have passed this message to Zoe. Thank you for the kind review, glad our team were able to help you find all the parts you were looking for and resolved the issue with one part. We are pleased you are happy with our service.
Kind regards,

Vurdert til 5 av 5 stjerner

Thank you! Recommend!

Thank you! Thank you! Quick and easy to order! Quick delivery end very nice packed!

29. august 2025
Anmeldelse skrevet uten oppfordring
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Svar fra ServevastDirect.co.uk

Hello Anna,
Thank you for your feedback, we are pleased you are happy with your order.
Kind regards,

Vurdert til 5 av 5 stjerner

Great customer service.. *****

How refreshing to have such a great team deal with the issue we had with our dishwasher. I phoned and spoke to Tom who asked questions re the broken part, he said it would be easier for them to understand with photos…I sent them straight away & received an email from Tom saying they would send a new cutlery tray out asap. It arrived today, 2 days after first conversation. Excellent service. Many thanks to Tom & the services team.

28. august 2025
Anmeldelse skrevet uten oppfordring
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Svar fra ServevastDirect.co.uk

Hello Einir,
We have passed this message across to Tom, always nice to hear such positive feedback. Glad you are happy with the replacement part and our service.
Kind regards,

Vurdert til 5 av 5 stjerner

Fast service

Fast service. Great price and significantly cheaper than other companies that sold parts for multiple manufacturers.

21. august 2025
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Svar fra ServevastDirect.co.uk

Hello Marie,
Happy to hear you were satisfied with our service and your order.
Kind regards,

Vurdert til 5 av 5 stjerner

Cooker now looks fabulous!

I purchased a new set of burners for my range cooker. They look fantastic! Easy ordering , careful packaging and quick delivery. Thank you!

7. august 2025
Anmeldelse skrevet uten oppfordring
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Svar fra ServevastDirect.co.uk

Hello Caroline,
Glad to hear you are happy with your order, thank you for your kind review.
Kind regards,

Vurdert til 5 av 5 stjerner

Highly recommend

Easy, honest, quick delivery, pristine product. Perfect.

7. august 2025
Anmeldelse skrevet uten oppfordring
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Svar fra ServevastDirect.co.uk

Hello Harry,

Thank you for the positive review. Really pleased you are happy with your order.

Kind regards,

Vurdert til 1 av 5 stjerner

Ordered some oven door hinges for smeg…

Ordered some oven door hinges for smeg oven, over priced in my opinion could have got them much cheaper but would have had to wait longer for delivery so went with this lot.
Delivered the day after i ordered which was good, proceeded to change hinges after checking bags they arrived in and confirmed part numbers were correct (hand written on bags), fitted first hinge all ok opened bag to get second one and its the wrong hinge, looks like its been out and fitted before as bag was ripped and taped back together (i have pictures) called them and was told we will need to check if we have any in stock if not we will order correct one and it will take upto 5 working days for it to arrive with them and they will post to me, so potentially 7-8 days from order to get correct item and paying more from these compared to other suppliers, Asked about another thing and they have no technical training at all and couldn't put me in touch with anyone who does i was told. I also asked if i could collect to speed up process and was told no post only, asked if they had complaints procedure and was told no. It seems like it is run from somebody's garage.
So you think you are ordering from a reputable company and get the worst service possible.
Wont be using them again for parts and after this i wont be buying Smeg products again until they can get a proper supplier of spares in the UK

Cheers

5. august 2025
Anmeldelse skrevet uten oppfordring
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Svar fra ServevastDirect.co.uk

Hi Darren, thanks for your feedback. To clarify on the turnaround first of all, as you mentioned you were advised that a correct replacement could take up to 5 working days to be with you, but only 'if' it had to be backordered from the manufacturers, as there was at that point a concern the remaining units of this hinge in our warehouse were incorrectly bagged from factory like one of the two you received.

Fortunately that wasn't the case and the rest of current stock is correct, our spares team did communicate this to you yesterday afternoon once they had confirmation. This means the order was placed around 1:45pm Monday, delivered just after 1:00pm Tuesday and correct part leaving us today and out for delivery to you tomorrow (Thursday). Resolved as quickly as possible once we were made aware there was an issue, it's unfair to label this as the 'worst service possible' in our opinion, although we're sorry you feel this is the case.

RE: collection, unfortunately we have no trade counter and our warehouse is off-site so we're afraid this just doesn't logistically work for us.

RE: technical info, what you were advised is correct, the spares staff do not receive technical training nor do the manufacturers supply their parts with fitting information and it's for the same reason - to avoid any risk of damage to the appliance or risk of injury should the consumer try to repair/fit themselves. If unsure it is always recommended a trained engineer is used, this will be common across the board with spare parts suppliers. Kind regards.

Vurdert til 5 av 5 stjerner

Excellent experience …

This is the first time I have used this company,I found the online ordering very easy, with a quick conformation of purchase. Later I was informed these items were a back order from Italy,I was offered either to continue with the purchase or cancel the order. I was prepared to wait.
My order was delivered quicker than the estimated time. As the items were small they were packed in a padded envelope, delivery order enclosed.
I had inadvertently ordered the incorrect gaskets,a couple of emails to sales and it was sorted out very quickly. With some assistance from sales I ordered the correct gaskets.
Overall I think this company is very professional,efficient and helpful when assistance is needed. Paper work is spot on.
Thank you Tom and Dominic for your assistance.

28. juli 2025
Anmeldelse skrevet uten oppfordring
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Svar fra ServevastDirect.co.uk

Hello,
Thank you for your positive feedback. I am pleased to hear you were happy with how our team resolved your order. I have passed this feedback to Tom and Dominic.

Vurdert til 5 av 5 stjerner

Efficient service

I ordered a drawer compartment for my fridge. It was significantly cheaper than the manufacturers site. It arrived very quickly and as described. Very happy.

14. juli 2025
Anmeldelse skrevet uten oppfordring
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Svar fra ServevastDirect.co.uk

Hello Mrs Murphy,
Thank you for your feedback, happy to hear you are please with your fridge drawer.

Vurdert til 5 av 5 stjerner

Great customer service from start to…

Great customer service from start to finishing the job from Zoe. Professional job carried out by Chris the engineer. Would highly recommend this company.

16. juli 2025
Anmeldelse skrevet uten oppfordring
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Svar fra ServevastDirect.co.uk

Hello,
Thank you for your positive feedback, this will be passed to the colleagues mentioned. Glad you are happy with the repair and the job carried out.

Vurdert til 5 av 5 stjerner

Great Service!

Very professional service, great prices and all original parts. Always buy my Smeg spares here!

11. juli 2025
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Svar fra ServevastDirect.co.uk

Hello,
Thank you for your feedback, glad to hear you are happy with your order.

Vurdert til 5 av 5 stjerner

Above and beyond

Above and beyond! Prompt and excellent customer service

15. juli 2025
Anmeldelse skrevet uten oppfordring
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Svar fra ServevastDirect.co.uk

Hello,

Thank you for your feedback, good to hear you were happy with your experience.

Dette er Trustpilot

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