serenelifehome.com Anmeldelser 

Not a scam, during heatwave they didn’t inflate their prices. Got a 10000 btu for only £170. Working fine so far.

It did take around ordered 3rd July, arrived today (10th)

Ordered a 9,000 BTU model on Saturday. I immediately got the DPD tracking everyone is complaining about "we're waiting to receive your parcel". Looked a bit fishy, it didn't update for 3 days, and I read the poor reviews on here. I wasn't worried though, I got it on Klarna pay-in-3. Figured I was covered by Klarna, so I thought I would wait to see what happens.

Then DPD did updat the tracking, and I received it on the Friday 6 days after ordering.

Haven't turned it on yet, waiting 24 hours for the refrigerant gases to settle (I'm also wondering if that's why some people are complaining their units aren't working....). Looks brand new and undamaged, in all the original packaging.

The manufacturer sent me a 10,000 BTU model, when I only ordered the 9,000 (wondering if I received someone else's A/C that they cancelled due thinking it's a scam and not waiting!!). So all in all, very happy. Just hope it works when I finally turn it on...!

Got the Air Conditioning unit today from DPD, ordered last Saturday and got it today Friday, I think the main reason people are concerned is the give you DPD tracking straightaway and there’s no movement until the day before it turns up, I was worried as auto replies don’t give any confidence.

I ordered on the 4th July and my air con unit was supposed to arrive on the 9th July but didnt. I googled the company so thought I had been scammed. But the air con arrived today with no issues so at the moment cannot fault this company. As some has mentioned I think they have had a massive influx and just couldn't cope with all the enquires and its hot so people are short tempered at the moment anyway.

Aircon unit arrived today, 7 days after ordering. All up and running and doing a great job. Really good price too. Communication could be improved, but I’m very happy with my order

I was worried after ordering because I read a lot of negative reviews, but my experience has matched what others have said. You get a DPD tracking number almost immediately, showing Saglobalxpauk, but the tracking doesn’t update until DPD actually receives the parcel. That can take 7–10 days, so it feels like nothing is happening. Customer service is quite slow to respond, probably because they’re dealing with a high volume of orders. If you’re patient, the price is excellent and hard to beat. Just don’t expect frequent tracking updates.

once your tracking updates you’ll most likely receive the parcel the same day.

their business will be making alot more money in the future if they improve their customer supprt.

Ordered AC on the 4th July, received a message of DPD a day later saying a label had been printed. Was abit dubious due to the bad feedback. Heard nothing and then today received a message from DPD saying it was being delivered today! It’s come, it’s working and it’s brilliant!

Ordered an aircon unit 5th July.

Following a delay in delivery (DPD tracking was created but “waiting for my parcel” for 5 days) and after googling was dubious as to whether it was a con and would arrive at all! However unit arrived via DPD today.

Like many others I was worried that I’d been conned out of money during this heatwave. Ordered an ac unit on 27th June. It arrived today and is working fine as advertised. Clearly the company were not prepared for the influx of orders and communications is poor. As of today (9th July) the company has sent out an email to customers and an automatic reply is now set up.
For those still waiting, you haven’t been scammed. I originally changed my mind on which AC unit I wanted and did receive a refund pretty quickly for the cancelled unit. Fingers crossed for everyone else.

Update - all working well and quickly cools a room

Awful customer service. Aircon arrived damaged, looks like it fell out the bottom of the box. Most likely DPD fault but not mine in any case. Contacted support via email and chat no response, tried 8 times now so nothing, absolutely rubbish

Ordered an air conditioner on 26th June, waited till 9th July only for me to receive a cancellation email saying they cannot deliver my product. No customer service, no email correspondence to update me on the order prior to cancellation and i had to chase with no reply.
Absolute joke of a company; if you cannot fulfill orders, why even show it as in stock online?

I ordered a aircon machine for £500 in first heatwave when everyone else was sold out they took my money and I didn’t hear from them again . I was surprised they had stock but 14 days I still had not heard anything I contacted them and asked for a refund . They said bear with us we don’t know when the machines are coming back in stock but when they do we will send one . It’s a month now and still no machine or refund . I wish I had read previous reviews before I ordered from them .

Their customer service is clearly overwhelmed but the air con unit arrived via DPD and is working good. They just seem to be lacking in customer updates or responding emails. Real company though and goods arrived.

SCAM
Just reported them to NATWEST as being a fraud company . like the others i ordered an air con unit got an email saying it was on the way ,
hasn’t turned up and the contact number is a mobile one .Also the automated help section doesn’t do anything .

Serenelife.co.uk
Ordered AC unit on 26/06/2026 for a responsible price witch was quite surprising
With in day or so I recived tracking notifications and delivery date 30/06/2026 via DPD took a day off work parel has not arrived on the day estimated.
Had few email exchanges with no specific information given ather then my order left Warehouse?!
I have been going mad for 7 days with no updates as parcel has not moved from location near Liverpool for 7 days
I begin to think I have been scammed?!🤬
But this morning all of a sudden I get notifications from DPD that my AC unit will be delivered today and YES IT DID🥳🎉all connected working so far so good doing what it ment to do.
Communication could be better as lots of ppl will think they have been scammed🤔
Customer services need to be improved to avoid uncertainties going through backcharge on Credit cards or contacting banks regarding fraud 🤔

Scam scam scam!! Waiting for my money back! Please don’t order from this website!!

Hi everyone, I was just about to add a scathing review on this company and guess what.
It’s just turned up 11 days after ordered my AC unit.
Hopefully this will be the same result for the rest of you guys.

Unfortunately another victim of this disgusting scam website.

Purchased from what appeared to be a legitimate website however there's a completely different support email when you click on "contact us" which they also do not respond to. The support number is a redirected automated message saying to leave a message which they will not reply to also.

This has been reported to the bank as a fraud/scam and hoping one looks into the many people also falling for these vile people's scam will be resolved quickly.

DO NOT BUY FROM THIS WEBSITE

EDIT: I have been given a delivery date of Monday 13 July so maybe it's not a scam after all. I'll update if and when it comes!

The site serenelife dot uk is a scam site.

Avoid at all costs.

AI Mode conversation: is this site legit

No, the specific website serenelife.uk is highly risky and shows clear signs of being a scam or a highly unreliable storefront.While SereneLife is a genuine brand that sells legitimate products through major retailers like Amazon UK, the website address you provided (serenelife.uk) is associated with recent fraudulent behavior.🚩 Red Flags Against Serenelife.ukFake Fulfillment: Recent buyer reports on Trustpilot UK reveal a pattern where the site takes customer money, generates a DPD shipping label, but never actually hands the item to the courier.Ghost Customer Support: Defrauded customers note that emails go completely unanswered, and the listed phone number goes directly to a useless voicemail.Dissolved UK Business Registration: The official corporate entity "SERENELIFE LTD" registered in the UK was officially dissolved via GOV.UK Companies House. Operating a retail storefront under a dissolved business name is a massive red flag.Mismatched Inventory Complaints: Users on Reddit noted being scammed with entirely different, lower-spec items than what was advertised on the site.

Terrible terrible I ordered an air con unit . Got dodgy e mail saying shipped . Apparently not as nothing received . Tried to e mail no luck and calling was a mobile number surprise no one picked up !!! Contacted my bank to get a refund for failure to deliver goods . Do not order anything from this site