Serene Cosmetic Anmeldelser 254

Big thank you to Lois who has been there since day dot. Ensuring my safety and getting me to where I need to be the right way. Lois checked in on me through out my journey start to finish and has given me guidance and advice when needed.

Choosing serene was the best decision I’ve ever made, they made the whole process so much easier & relaxing, the whole team are amazing! especially Megan who has been my first point of contact if I ever had any questions or concerns, all the way through the process even when I was in Istanbul having my surgery she was checking up and making sure I was okay, everything was handled with precision and care & I couldn’t of asked for a better experience. So happy with my results! Thankyou Megan & all at serene!

I went to Serene for 360 Lipo & Abdominal Etching, the team were fantastic and was there every step of the way! Couldn’t have asked for a smoother experience 🩷 So excited to see my final results!

Overall , I’ve had a great experience with Serene Cosmetics.
I’ve been dealing with Lois for a year now , firstly going to Bodrum last December for my teeth which was a wonderful experience , then back beginning of this year for my husband & son to do the same . I have just got back from Istanbul and dealt with Lois again , she’s always available if I have any questions, checks in to make sure you’re ok and if anything needs changed or fixed she’s quick to do so .
I would happily recommend Serene Cosmetics and Lois as she is a lovely person and makes you feel at ease .

Serene Cosmetic are a top class reliable efficient service. They value their clients and advise them in the best way. They deserve 5 stars and I would definitely recommend them. Megan and Lois answer any questions you have and do their best to reassure you.

Great communication from start to finish Megan and Lois were amazing always putting my mind at ease and anything I needed were there to help

Can't thank you enough!!!

This is my second time with you guys and once again you made me feel a million dollars. I had my teeth done early in the year and had no issues just compliments all the way. my confidence has improved and i'm happy again. After my teeth i have had a hair transplant and starting to see the results i'm in total shock i keep walking past the mirror and i'm looking like my younger confident self again.

Serene you have made this whole process so seamless, you know how scared i was because of all the questions i had and you made me feel comfortable holding my hand every step of the way. Honestly thank you so much your the best.

A money grabbing company , avoid . Company is being taken to the court . I asked for Dr Tolga specifically. They replied “we can do that for sure.” I paid £1,900 up front. Only months later did they finally tell me my surgeon would be Prof. Dr Emre — not the surgeon I requested. When I cancelled (for obvious reasons) they refused to return a single penny of the £1,900, calling it a “service fee” + “provider deposit.”

This whole experience felt pushy and evasive:
    •    Pressure to pay (“prices going up—pay before X date”) before naming the surgeon.
    •    Surgeon switch after payment. That’s not a detail — that’s the heart of the decision.
    •    Stonewalled on refund. They kept all of it.
    •    Data handling red flags: they even referenced my friend’s booking/refund in messages to me. My friend says £500 is still being withheld from her too.

I’m angry because I feel misled and then stuck. If a clinic can’t confirm your surgeon in writing before taking your money, walk away. Demand the statutory cancellation info and the model cancellation form first. If they can’t (or won’t) provide it, do not pay.

This is my honest account based on our WhatsApp and emails. They are now been taken to court over the above. 

UPDATE
The drivel of a reply to  this review exemplifies what this business is like. Stating the claim is denied is deliberately misleading. You actually put in a comical defence that’s all. For the benefit of users reading this they are currently being taken to court and have now raised an amateur defence with no basis in law and does not address a cohesive legal position. Which does them no credit.

For the absence of doubt they are being sued currently.

Very smooth process from start to finish. Good communication and very attentive hospital staff. Would definitely return. Thank you to Megan & the team.

The communication from the customer service team felt unprofessional and at times even rude. Messages were scattered between email and WhatsApp, which made everything confusing and difficult to follow - it would be much better if communication was kept in one place.

What concerned me most was that the patient coordinator dismissed my suitability for one of the surgical procedures I was wanting to get a quote with, based on her own personal opinion, rather than consulting with a qualified surgeon. She came back and rejected the idea of surgery after looking at just three photos, without taking into account how lighting can affect the appearance . When I asked whether this had been reviewed with a surgeon, she admitted it had not, and instead told me that "because of my age" the surgeon would probably say no.

In my view, it is not the role of a customer service representative to make surgical decisions — that should be left to the surgeon, who actually understands anatomy and can give proper medical advice once he was reviewed the photographs. The way this was handled felt dismissive and discouraging. Overall, the experience left me with little trust in the process, and I would have much preferred clear, respectful communication and an actual consultation with a surgeon before a patient coordinators personal advice or guess of what the surgeon would say.

I cannot recommend Serene Cosmetic highly enough. From the very beginning, the level of care and professionalism was absolutely unmatched. Every detail of my rhinoplasty journey was handled with such precision and thoughtfulness – from the pre-op consultations, travel planning, and luxury concierge services to the accommodation in a beautiful hotel.

They didn’t just arrange surgery; they curated a seamless, stress-free experience. I felt supported at every step, and their commitment to sourcing only the world’s best surgeons gave me complete peace of mind. Post-op care was just as exceptional, with consistent follow-ups and attentive support that made me feel genuinely cared for.

Serene Cosmetic truly sets the standard for medical tourism. It’s not just about the results (which are incredible) but the holistic experience – luxury, safety, and personalized care all rolled into one. If you’re considering surgery abroad, there is no better choice.
I will never ever be using anyone else, I’ve had surgery before and serene go above and beyond to every detail.
Can’t thank them enough for the best experience xx

Choosing Serene Cosmetic was the best decision I made. Helpful from the beginning and still are 10 weeks on. Still recovering from a full face and neck lift and Lois has been on hand all the way. From talking me through the process to helping support the healing. I’ve needed addition support with stitch removal and antibiotics and she has been there to fully support. Definitely could not have done it without them, I would have felt vulnerable with nowhere to turn to. Will definitely be using them in the future too.

My experience with Serene cosmetics was perfect from start to finish. It can be quite daunting travelling to another country for surgery, but booking with Serene made me feel so at ease with peace of mind. Lois was at hand every step of the way with me, with advice and guidance. I am still healing but so happy with my results already. I would highly recommend choosing Serene Cosmetics, I am so happy I did xx

Could not recommend enough !
So happy with all the service and help from the team understood all my needs
Sent me to the best surgeon and absolutely in love with my results 😍 from the minute I landed in airport transfer to hotel to hospital was on time no waiting around wouldn’t go anywhere else thank you so much serene cosmetics 🩷

Brilliant experience with serene cosmetic. I have just had my teeth done and everyone is commenting how natural and great they look. I definitely got the results I asked for. Lois is so helpful and is always there to answer any questions. I have already recommended this company since being back not even a week. Everything is done for you which is a massive weight lifted when going abroad to have something done. Thanks for everything

My experience with serene cosmetic has been perfect from start to finish. Lois has been such an amazing support from the minute I enquired, to post surgery. She has answered any questions and has calmed my nerves pre and post op on so many occasions. She has checked in on me daily and looking back I dont think I could have done it without serene. I don’t think I could have found an amazing surgeon just by doing research as I think I would have got overwhelmed as there are so many out there. They booked a gorgeous hotel and arranged all the transfers, I didn’t have to worry about a thing. At times Lois felt like my personal nurse and she wasn’t even in the same country. Worth your weight in gold and I can’t thank you enough. Even though I’m still healing, my results already look incredible. Once again thank you so much, I would come back in a heartbeat x

My experience with Serene Cosmetic was amazing! From start to finish I was supported from the amazing patient co ordinators who made me feel so at ease and comfortable, even when this was my first ever procedure I have had. I can’t thank you enough for my incredible results from my breast implants and uplift. I will be recommending you to everyone and hopefully be back soon for more!

Had rhinoplasty surgery recently. Fantastic service from start to finish. Being dealt with before and after by serene is a very comforting and easygoing experience. and the surgeon and nurses in Istanbul are amazing.
10/10 would recommend!

Just got back from have revision breast surgery: I had a reduction and uplift about 8 years ago but due to loosing weight needed an implant. I’ve followed serene for many years and always was going to book through them after seeing all they have done. Megan made it so easy for me to book. Put everything together for me and got back to me with everything so quickly. She checked on me the whole way through from before arriving in Turkey and throughout. I’m so impressed with my surgery. The surgeon was absolutely incredible and I would never go to anyone else. He is very special. The after care was amazing and still since being home Megan has continuously checked on me to ensure I’m ok and helped with any questions. Very professional. I’m over the moon thankyou so much to your whole team