Sensum Scents Anmeldelser 

437
•
TrustScore 4.5 av 5

4,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Great support from lovely woman at the Livingstone store, very customer focused and great passion for the products. I do think Sensum have the most visually appealing diffusers, elegant, sophisticate... Vis mer

Vurdert til 5 av 5 stjerner

Easy to order online. Fast delivery with no issues. Scent bottles are presented in a lovely box, and the smell of the scents are fabulous.

Vurdert til 5 av 5 stjerner

By making a fantastic product....... Tried lots of different companies including Molten Brown.....which I might add are super....but Sensum are hard to beat. Been buying the Persian Spice 30ml Con... Vis mer

Vurdert til 1 av 5 stjerner

The Company SENSUM & The Designer Rooms has sent out E-Mails advertising Diffusers etc for Mothers Day deals. Only limited time offers per day. They come through on The Designer Rooms E-Mails too. goo... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Husholdningsbutikk

Skrevet av virksomheten

Bring the scents of nature to your home with Sensum Scents.


Kontaktopplysninger

4,3

Enestående

TrustScore 4.5 av 5

437 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,3

Alle anmeldelser

(437)

77 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

By making a fantastic product.......

By making a fantastic product.......
Tried lots of different companies including Molten Brown.....which I might add are super....but Sensum are hard to beat.
Been buying the Persian Spice 30ml
Concentrated Oil for years......you just cannot get a better fragrance.

4. april 2025
Vurdert til 1 av 5 stjerner

Sensum-The Designer Rooms. False advertising.

The Company SENSUM & The Designer Rooms has sent out E-Mails advertising Diffusers etc for Mothers Day deals. Only limited time offers per day. They come through on The Designer Rooms E-Mails too. good offers but misleading delivery info. States orders over £60 free delivery and says as you progress you are eligible for free delivery. Then at checkout they slap on a £14.99 delivery charge that you cannot amend or de-select ? Tried to order but wont pay £14.99 for delivery when offer stated it was free over £60.00.

22. mars 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Sensum Scents

Hi Mikey,

So sorry to see that you had issues on our site. Sounds like a web error but we are happy to refund delivery charges if you send over your order number?

Many thanks,
Carly

Vurdert til 3 av 5 stjerner

Overpriced and don’t last.

The scents are lovely but in my opinion, the Sensum brand is totally overpriced. My diffuser has stopped working after about two years. Considering it was nearly £80, I’m disappointed. Won’t be buying another one and hopefully a cheaper one will last just as long. It’s made of cheap plastic.

7. mars 2025
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Svar fra Sensum Scents

Hi Liz, thank you for your review. Sensum Scents has been going for years and has thousands of loyal customers, so we are sorry that you feel this way and we're sorry that Sensum did not meet your expectations. Have a great day.

Vurdert til 5 av 5 stjerner

Excellent customer service

I had a problem with sensum around a month after purchase. Contacted customer care team staff member Robert was quick to fix the problem. Excellent customer service and products!

17. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Terrible Customer Care

I cannot understand how this company has received so many good reviews when I cannot even get a reply to three emails and two Facebook messages.
I received one reply saying my email had gone into their spam account and they would get back to me, they didn't. The question is, if they can take time to reply with a story like "your email is in our spam" why not just reply to my email and sort the issue? It is not that difficult. I have been a customer of this company for many years and also have recommended them to friends and family and have given them a fair amount of business. I am very disappointed in their lack of customer service. Why do businesses these days think it is alright to take money from a customer and then never bother to care, reply or try and assist with a problem afterwards. Disappointing and time for me to move on. I would not be happy to recommend them or give them any more business.

10. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent Customer Service

Having emailed Sensum the full experience from start to finish was so smooth & professional, I had a problem with my diffuser & Robert quickly rectified the problem by sending me a replacement diffuser I’m so very grateful for the understanding & kindness from Sensum really appreciate your help Robert thank you once again to the Sensum team

6. februar 2025
Vurdert til 5 av 5 stjerner

Abysmal website

I’ve given 5 stars because I absolutely love the actual product However your website is abysmal When I was trying to make my order it kept crashing I must have tried to make the order about 10 times before I was successful

9. januar 2025
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Svar fra Sensum Scents

Hi Martha,

Thank you for your 5-star review and your kind words about our product! We’re thrilled you love it.

We’re really sorry about the website issues you faced. We’re working hard to improve it and appreciate your patience.

Thanks again for your support!

Vurdert til 5 av 5 stjerner

Always easy to purchase

Always easy to purchase. Simply great scents,

6. januar 2025
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Svar fra Sensum Scents

Hi Jeanette,

Thank you for your wonderful review! We’re thrilled to hear you find it easy to shop with us and love our scents.

We look forward to seeing your name again soon!

Vurdert til 5 av 5 stjerner

This is absolutely top class

This is absolutely top class. From packaging to the style of the bottles and the scent. If you want something that is stylish and that looks glamorous then this is exactly what you are looking.. Might seem a bit pricey for a reed diffuser but it is worth every single penny .. it carries the ‘WOW’ factor

6. januar 2025
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Svar fra Sensum Scents

Hi Susan,

Thank you so much for your glowing review! We’re delighted to hear you love everything from the packaging and bottle design to the scent—it’s wonderful to know our products bring that ‘WOW’ factor you’re looking for.

We truly appreciate your kind words and are thrilled that you find our reed diffusers worth every penny. Your support means the world to us!

Vurdert til 5 av 5 stjerner

Reed diffusers every scent 🩷

Have all the scents they are all amazing..gave a couple away as gifts to friends and they loved them..will definitely be buying more glad a tried them now as a wasn’t sure as a didn’t know what they would smell like..well definitely wasn’t disappointed glad a got them now

6. januar 2025
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Svar fra Sensum Scents

Hi Ange,

Thank you so much for your lovely review! We’re thrilled to hear you love all the scents and that your friends enjoyed them as gifts too. It’s wonderful to know we exceeded your expectations—you’ve made our day!

We look forward to your next order and truly appreciate your support.

Vurdert til 5 av 5 stjerner

Signature scent is amazing 😍my whole…

Signature scent is amazing 😍my whole house smells of it love love love it thank u Sensum

6. januar 2025
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Svar fra Sensum Scents

Hi Lorraine,

Thank you for your amazing review! We’re so happy you love our Signature Scent, Persian Spice—it’s wonderful to hear your whole house smells of it 😍.

We truly appreciate your support.

Vurdert til 5 av 5 stjerner
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Svar fra Sensum Scents

Hi Helen,

Thank you for your review! We’re delighted to hear you were happy with our quick delivery.

We hope to see you ordering again soon.

Vurdert til 5 av 5 stjerner

Great company products are amazing and…

Great company products are amazing and they deliver promptly. Will recommend to all family and friends. 5*****

30. desember 2024
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Svar fra Sensum Scents

Hi Nicola,

Thank you for your fantastic review and 5 stars! We’re so pleased to hear you love our products and service. Your recommendation means the world to us!

We look forward to your next order.

Vurdert til 5 av 5 stjerner

Fast and perfect delivery

Fast and perfect delivery

30. desember 2024
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Svar fra Sensum Scents

Hi Karen,

Thank you for your 5-star review! We’re so glad you were happy with the fast and perfect delivery.

We look forward to serving you order again soon!

Vurdert til 5 av 5 stjerner

Cannot recommend enough

Before I start I know I’m going to sound as though I work for SS but I don’t …. I’m a nurse and I first discovered SS during Covid when they donated loads of diffusers to the hospitals for us to place in our wellness rooms. Since then I am a very regular purchaser of all things Sensum Scents.

I cannot recommend Sensum Scents enough. I have several diffusers and the oils are my absolute go to for making my house smell incredible - African Sunset, Indian Summer and Brazilian Nights are my favourite although I love them all so you cannot go wrong with any scent you choose.

I have recently bought the reed diffusers which are amazing, they come in a very luxurious box and are packaged beautifully and make perfect gifts as well as a treat for yourself. I have several of the 500ml reed diffusers which are perfect for my small home, I also have several 150ml reed diffusers which are perfect for placing on shelves. The reed diffusers come in my above named fave scents - plus Clear Water which is gorgeous and fresh, almost like a fabric conditioner scent, Signature scent which is Persian spice and Spa….. I have all of them except Spa.

SS have recently released new colours of the diffusers and Taupe is one of the colours, this is one of my favourite colours and goes well with the aesthetic of my home, so I purchased two, it’s gorgeous, honestly it’s a beautiful shiny colour, I love it. The diffusers hold 500ml of water and can be timed to be on for 3 different lengths, there is a changing light or you can have it on a set colour. If I fill up my diffuser it lasts the entire day and a few drops of oil goes everywhere in my home.

Customer service is amazing, it has always been Robert I have dealt with and sometimes there’s a delay in responding but I think it’s because of how busy they are, but I’ve had replies from Robert out with normal office hours. Any queries I’ve had have been dealt with and any problems I’ve had have been resolved well. I see the odd person complain about SS and I genuinely think that these are professional moaners because I have never ever had any problem with customer service and have found that they go above and beyond.

I buy everyone something from SS now, diffusers and now the reed diffusers, I’m like Oprah this year, you get a diffuser, you get a diffuser, you get a diffuser…..

Please do not think twice about purchasing anything from here, it’s well worth it and there is a reward system too which builds up points to get money off or free delivery etc. Sensum Scents products are suitable for everyone …. My brother loved mine so I’ve got him one for Christmas.

Just to add ….. The scent from the reed diffusers is beautiful, I have only got two of them on display just now which are clear water upstairs and Indian summer downstairs …. Out of those two I have found clear water to be the strongest, I’ve yet to compare the others I have.

What I also love about Sensum scents is that I’m supporting a local business, I would call it a small business but I don’t know how correct I am in saying that.

To summarise - I cannot recommend Sensum Scents enough ….. the products …. The customer service and the communication are perfect.

12. desember 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Sensum Scents

Wow! What a lovely review. Thank you so much for your continuous support - it means the world to our family run business!

Thanks,
Carly x

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