Nice style, poor quality and customer service
**Update: A few days after I posted this, the replacement finally showed up. Still, it is hard to wholeheartedly recommend the product when the interior zipper of my other STL crossbody I ordered (I got 2 originally using their BOGO deal) broke within 2 weeks of starting to use it. If they upgraded the hardware on the purses and improved communications, that would make a big difference.**
I actually like the utility and style of the STL crossbody. I was looking for a wallet with a strap and easy-to-access phone storage and this was the only product I could find that fit the bill. Unfortunately, the quality is relatively poor, as others note. One of the clasps used to attach the strap to the wallet broke after less than 2 weeks of use. I emailed them and they promised to send a replacement at no cost, but now 6+ weeks later, no replacement has arrived. The tracking number they sent me doesn’t work, and emails to their customer service address haven’t been productive. The agent, “Jade Green,” appears to be AI, or if she is a human, she does not always comprehend English. I finally asked for a phone number or human manager to speak to and the response was just “give it a few more days.” Very disappointed. If the quality were higher and the customer service more reliable, I would recommend STL’s product, but as is, I would caution others to stay away.
19. april 2026
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